Dear Justin, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. Please accept our apologies for the inconvenience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

Dear Tammy, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire team! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Brandon, Thank you for providing us with your feedback regarding your stay at Extended Stay America. We appreciate your kind words, especially regarding the exceptional hospitality our team members offer during your stay. We are happy to learn that our central location served you well and that you felt comfortable with us. We look forward to your next visit and will work hard to ensure your experience with us is even more enjoyable.Sincerely,Hotel Management

Dear Candy, Thank you for staying at Extended Stay America. We were ecstatic to learn that you were delighted with the exceptional service provided by our staff and that they went above and beyond to exceed your expectations. We appreciate your kind words about Sandra and will pass on your compliments to her and the entire team. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Francis, We appreciate your feedback regarding your recent stay at Extended Stay America. We are pleased to learn that you found our establishment to be of excellent value. We understand that there are numerous options available to you when visiting the area, and we were honored to have the opportunity to host your stay. Thank you for sharing your feedback, and we look forward to welcoming you back shortly.Sincerely,Hotel Management

Dear Kendall, Thank you for taking the time to share your review. We sincerely apologize for the cleanliness issues you experienced during your visit. Our priority is providing a clean and comfortable environment, and we regret failing to meet your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Tammy, Thank you for your positive review of Extended Stay America! We're thrilled you found our property very nice and clean and enjoyed our amenities. It's lovely to know that you had a great stay with us, and we look forward to welcoming you back again soon.Sincerely,Hotel Management

Dear Nicole, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Nicole, We are sincerely sorry for the multiple issues you faced during your recent stay. Your experience is unacceptable and falls short of our standards. We appreciate you bringing these matters to our attention, and we will be addressing them to prevent similar occurrences in the future. Your loyalty is valued, and we deeply regret the inconvenience you've endured. Please allow us the opportunity to make things right. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

Dear Nicole, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. While we realize that no explanation of these issues can change your recent experience, please rest assured that we will take the necessary steps to prevent such problems from occurring in the future. We apologize once again for any inconvenience caused, and we are determined to improve our services and facilities to provide a better experience for all our guests.Sincerely,Hotel Management

Dear Danielle, Thank you for staying at Extended Stay America and sharing your wonderful experience. We're delighted you found our pricing reasonable, appreciated the cleanliness, and received friendly service from our front desk team. We strive to provide a comfortable and accommodating stay for all our guests. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management

Dear Charles, Thank you for your wonderful review! We're delighted you found our accommodations excellent. We appreciate your understanding regarding the TV, and we're here to assist with any future needs. Your comfort is our priority at Extended Stay America, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Cameron, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Sierra, We apologize for the inconvenience during your early check-in but are glad our staff promptly addressed the situation, providing you with a satisfactory alternative. It's pleasing to hear you appreciated the amenities in the room, such as the regular fridge, working stove, and microwave. We understand your concern about the building's cosmetic condition and assure you that we take your feedback seriously. We're continuously working to improve our facilities and appreciate your insights. Thank you for choosing us, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management

Dear Ashley, We're thrilled you had a positive experience at Extended Stay America! Your appreciation for the cleanliness and welcoming atmosphere is truly rewarding. We're grateful for your kind words and look forward to hosting you again in the future. Thank you for choosing us for your stay, and we can't wait to welcome you back!Sincerely,Hotel Management

Dear Mark, We appreciate your feedback and are pleased to hear you slept well in our clean and comfortable rooms. Your understanding of the value of the price paid is important to us. We'll take note of your observations on the exterior signage and facility areas to ensure a more enjoyable experience in the future. Thank you for choosing us, and we hope to welcome you back for another positive stay.Sincerely,Hotel Management

Dear Anglia, We're delighted to hear about your positive experience at Extended Stay America! It's fantastic that you found the grounds and room to be very clean, and the quiet hilltop location added to your satisfaction. We're glad our proximity to the motor speedway and the variety of dining options nearby contributed to a convenient and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

Dear Nick, We sincerely apologize for the unacceptable experience during your stay. Finding another guest's belongings in your initial room and the cleanliness issues do not reflect our standards. Our team takes this seriously, and immediate steps will be taken to address and rectify these issues. Please know that we are committed to ensuring our guests a clean, comfortable, and hassle-free environment. If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Your feedback is invaluable as we work to enhance our services.Sincerely,Hotel Management