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Reviews of Grand Traverse Resort And Spa

3.5 out of 5
Grand Traverse Resort And Spa
100 Grand Traverse Village Boulevard, Williamsburg, MI

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 929 reviews" "
Rating 8 - Good. 281 out of 929 reviews" "
Rating 6 - Okay. 154 out of 929 reviews" "
Rating 4 - Poor. 78 out of 929 reviews" "
Rating 2 - Terrible. 53 out of 929 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was average the pool was nice. They were having colder temps in pool then normal. The water in splash pad was ice cold.
Stayed 1 night in Apr 2024

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in I was told that room service wouldn’t be attending to my room (because I booked via 3rd Party?) I also was not informed about any shuttle service, my room was actually off the main resort. The room itself was gross. It smelled terrible and the mildew was unbearable. I actually checked out a day early because it was effecting my breathing. When I checked out no one asked how my stay was or why I was leaving early. I NEVER complain but this was an awful stay. Wouldn’t recommend this place to anyone.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carroll

Travelled with group
Liked: Cleanliness, property conditions & facilities
remodeled room. very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry, Buchanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury stay!! Plenty of restaurants and shopping within the resort, but also close to town and casino. Very clean and well maintained. Highly recommend!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Christine, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Shores condo that was excellent, especially liked the bright white towels and bedding. Could have used extra blankets/pillows for the sofa bed but managed with what we brought. Great location and plan on returning next year. Checkin staff were a little cold. Heed the after swim shower warnings, we all reacted to the chlorine level. Changing rooms a little dingy. A few small observations that held us back from an overall excellent rating
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Billie Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! We had a great time shopping in your shops and bought lots of good stuff! We slept really well in your comfy beds and the staff was all very friendly. We will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Lexi

Liked: Staff & service, property conditions & facilities

8/10 Good

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a great experience!
Stayed 1 night in Mar 2024

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, staff & service
This used to be the place to stay in Traverse City. It has gone down hill. I’ve had 2 stays here in 3 weeks and both were awful. The walls in the bathroom were dirty and disgusting and the noise from other rooms is unbearable. The walls are paper thin. And upper management does not care. Sad, this place will likely continue to decline, especially when management refuses to listen to its customers. Awful.
Stayed 2 nights in Mar 2024

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time here and lots to do! Gym, pool, and restaurants were great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We received a much lower rate through Expedia, when we checked in the check in person said they do not see the amount we pay for the night. Parts of the hotel are under renovation. The lobby needs some love, its underwhelming and the bar feels like an after thought-a weird vibe. The other bar is right off the elevators and feels very awkward to have to walk through it to get to your room if you are not in the main tower. The room was nice, bathroom was fresh-great shower and the beds were comfortable. The pool, hot tub, indoor tennis courts area-great! If you have kids this pool area will not disappoint! They have a lot of things to play on and your kids will sleep well! We did a couples massage-which was fantastic. We wish we would have known all the spa area had to offer-steam room, sauna, great locker room with hair dryers etc. We would have booked a different time to take advantage of all that area had to offer-amazing staff, great massage!!! We travel to this area a lot so we will be watching Expedia for such a great rate so we can do it again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy c

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful, very clean
Stayed 1 night in Mar 2024
Response from Guest Relations, Grand Traverse Resort and Spa on 20 Mar 2024
Hi Jeremy,Thank you for staying with us and taking the time to leave us a five-star review on Expedia! We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

6/10 Okay

Kayla

Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was loud having to walk thru a sports bar to get too and from my room. I was in the family section where kids were running around at 10 pm to 11 pm. I had a dead bug in my window and the tv remote battery died at 11 pm.
Stayed 1 night in Mar 2024
Response from Guest Relations, Grand Traverse Resort and Spa on 20 Mar 2024
Hi Stephanie, Thank you for staying with us and taking the time to leave us a review about your recent stay. We are sorry to hear about these inconveniences during your stay. We will be sure to share them internally with our team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first room smelled so badly of dog urine we had to be moved. They moved us to a supposedly upgrade, a suite, but it had a view of a brick wall. We drove 3 hours each way to look out at a brick wall. It took 90 minutes just to get into the room we didn’t even want a suite. Then we returned to a tower room for the next night and there was hair in the sink and all over the bathroom walls - I took photos , the carpet was frayed and a trip hazard. They gave us breakfast coupons for all the problems and when we ordered breakfast, I ordered eggs Benedict and they send fried eggs, also have a photo. This place has gone downhill and when I asked for further compensation, the manager told me they already upgraded us and they actually lost money on our stay. I will be getting in touch with the tribe with my photos and concerns.
Stayed 1 night in Mar 2024
Response from Guest Relations, Grand Traverse Resort and Spa on 20 Mar 2024
Hi Anne, Thank you for staying with us and taking the time to leave a detailed review about your stay. Our records indicate that you were able to speak with a manager during your stay and hope that they were able to help resolve your issues. We apologize for the inconvenience that you experienced during your stay and hope we get the chance to welcome you back in the future.

10/10 Excellent

Judy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 1 night in Mar 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Cassidy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

EDWARD

Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and pleasant check in even though we were very late getting in. Greeted by name. Quick check in and off to bed
Stayed 1 night in Feb 2024
Response from Guest Relations, Grand Traverse Resort and Spa on 20 Mar 2024
Hi Denise, Thank you for staying with us and taking the time to leave us a positive review on Expedia. We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Lindsye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome and so much to do for families!
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dexter, Holt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the resort. Close to town for many food options.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place wish the pool and hot tub were open later especially the adults only hot tubs.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean. Would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Justin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
They charge extra at check out, staff is confrontational about the extra charges. They do not honor rates that were booked in advance.
Stayed 2 nights in Jan 2024

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I love the resort. Only complaint was the bathroom exhaust fan was not working, which made showers exrta moist
Stayed 2 nights in Jan 2024
Response from The Team at Grand Traverse Resort and Spa on 31 Jan 2024
Hi Justin,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that your exhaust fan in your bathroom was not working and apologize for any inconvenience this may have caused during your stay. Thank you for being our guest, we look forward to welcoming you back in the future!

8/10 Good

Theron

Stayed 1 night in Jan 2024

8/10 Good

Mason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Theresa-David, lake

Lovely
Stayed 1 night in Jan 2024
Response from The Team at Grand Traverse Resort and Spa on 31 Jan 2024
Hi Theresa, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

10/10 Excellent

Jerardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Team at Grand Traverse Resort and Spa on 31 Jan 2024
Hi Jerardo, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

6/10 Okay

Amy

Stayed 1 night in Jan 2024

10/10 Excellent

Zach

Stayed 2 nights in Jan 2024

10/10 Excellent

Brandan, Dearborn Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice first experience staying at the resort. Room was beautiful and great experience with food and drinks at Jacks Tap Room onsite.
Stayed 2 nights in Jan 2024
Response from The Team at Grand Traverse Resort and Spa on 31 Jan 2024
Hi Brandan, Thank you for leaving us a 5-star review on Expedia! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a friendly place
Stayed 1 night in Jan 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Laurah

Liked: Cleanliness
Disliked: Amenities
Off season at this property, so take that into consideration. I have stayed here many times, but this was on New Year’s Day. It is not conveniently located. I arrived after a nine hour drive. Asked for a late checkout due to having a spa appointment at the property at noon. Staff said noon is fine. I asked for 2. even though the hotel was at very low capacity, they said no. Went to my room, unpacked and put on pajamas. When I washed my hands in the bathroom, noticed the pipe under the sink was dislodged and water started pouring everywhere. Cleaned it up, got dressed, packed everything, and went downstairs to get a new room and explain what happened. Front desk was quick to give me a new room, but didn’t make any attempt to apologize for my inconvenience. First room was much nicer. This room smelled terrible and was loud. Acquiring food was tougher during the off-season as well. Had I known that, I would have stayed closer to town. Awoken every morning at 7 with staff yelling in the hall. Was pressured to leave before my “late” checkout. My spa experience was… icy. From check-in, where the front desk staff barely made eye contact, to the cold room, cold bed, and uncomfortable spa treatment (my masseusse was nice, but very rough and leaned over and accidentally put a body part in my mouth… got a wrap treatment but the room was so cold that the hot, wet towels quickly became cold, wet towels.) Very stressful trip. I used to love this place.
Stayed 2 nights in Jan 2024
Response from The Team at Grand Traverse Resort and Spa on 12 Jan 2024
Hi Laurah, Thank you for staying with us and taking the time provide feedback about your recent experience. It is our top priority to deliver exceptional hospitality to all of our guests and we apologize that you did not receive the level of service that you deserved. We will be sure to share this feedback internally with our management team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back so that we can show you the level of service that we are known for.

6/10 Okay

Megan

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Keila

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heat did not work in our room. Was snowing outside and VERY COLD. But! Staff was amazing and did everything they could to make it right.
Stayed 1 night in Dec 2023
Response from The Team at Grand Traverse Resort and Spa on 31 Jan 2024
Hi Keila,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that the heat in your room was not working during your stay and apologize for any inconvenience this must have caused. It is our top priority to deliver exceptional hospitality to all of our guests, so we are pleased to hear that our team was able to make things right for you. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

8/10 Good

dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023