Terrace/patio
Check availability

Reviews of Aquae Flaviae - Premium Chaves

4 out of 5
Aquae Flaviae - Premium Chaves
Praca do Brasil, Chaves

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 112 reviews" "
Rating 8 - Good. 42 out of 112 reviews" "
Rating 6 - Okay. 4 out of 112 reviews" "
Rating 4 - Poor. 2 out of 112 reviews" "
Rating 2 - Terrible. 0 out of 112 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to historical centre. Good free parking, generous buffet breakfast. Room clean and spacious, air con great!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it because every thing is around it I have been recommending this hotel to all my friends next year I will be here again .
Stayed 6 nights in Sep 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 22 Oct 2022
Dear Maria,Thank you for your attention and for your time for this comment. We are grateful and proud of the evaluation you share. It is always gratifying to see that the team's performance has a positive impact on our guests. We promise to continue working to have your preference for future stays in Chaves. Best regards

10/10 Excellent

Maria, Parrish

Stayed 14 nights in Nov 2021

8/10 Good

Noemia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it was clean and neat
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Okay
Stayed 4 nights in Oct 2021
Response from A equipe de Hotel Premium on 23 Nov 2021
Obrigada pela sua avaliação

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from A equipe de Hotel Premium on 23 Nov 2021
Obrigada pela sua avaliação.

10/10 Excellent

Tanguy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It was nice.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Big and clean rooms. Great stay overall
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Staff & service
The location is great but it’s renovation is taking a long time to complete
Stayed 20 nights in Mar 2020

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for walking around Chaves.
Stayed 1 night in Jan 2020
Response from Hotel Premium Chaves Aquae Flaviae Team. on 10 Feb 2020
Dear Guest, Thank you very much for taking time to share your opinion about Hotel Premium Chaves Aquae Flaviae. We are very sorry if some of our facilities are not like what you expected. We look forward to welcoming you back on your next stay in Chaves city. Kind regards, Hotel Premium Chaves Aquae Flaviae Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff Close to hot spring Riverside walkways, fall colors
Stayed 1 night in Nov 2019
Response from Hotel Premium Chaves Aquae Flaviae on 14 Nov 2019
Dear Guest, Thank you for your review about Hotel Premium Porto Maia, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Premium Porto Maia.

8/10 Good

David

Stayed 1 night in Sep 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Good value hotel, great pool area but could do with a bar or more frequent staff to offer drinks. Otherwise you have to go to reception to get main bar. Great location. Very good breakfast, lots of choice.
Stayed 2 nights in Sep 2019
Response from Premium Chaves – Aquae Flaviae on 9 Sept 2019
Dear Mark, Thank you for your review about Hotel Premium Chaves Aquae Flaviae, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Premium Chaves Aquae Flaviae.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable home away from home
Great hotel lovely and helpful staff great location extremely comfortable bed would highly recommend
Stayed 1 night in Aug 2019
Response from Hotel Premium Chaves – Aquae Flaviae on 2 Sept 2019
Dear Liz, Thank you for your review about Hotel Premium Chaves Aquae Flaviae, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Premium Chaves Aquae Flaviae.

10/10 Excellent

arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Rooms , well located hotel
Excellent hotel, seems newly renovated rooms with modern interiors, well located and friendly staff. Better than expectations.
Stayed 1 night in Aug 2019
Response from Premium Chaves – Aquae Flaviae team on 19 Aug 2019
Dear Guest, Thank you for your review about Hotel Premium Chaves Aquae Flaviae, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Premium Chaves Aquae Flaviae.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Clean with comfortable bed and good shower. Breakfast wasn’t great. Overall a pleasant stay.
Stayed 1 night in Jun 2019
Response from Helena Figueiredo on 28 Jun 2019
Dear Guest, Thank you very much for taking time to share your opinion about Hotel Premium Chaves – Aquae Flaviae. We are very sorry if some of our facilities are not like what you expected. We look forward to welcoming you back on your next stay with us. Kind regards, Hotel Aquae Flaviae - Premium Chaves Team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was recently refurbished and was comfortable. Bathrooms were not cleaned to our standards - there was mold and mildew in bathroom/shower corners. Room door would not lock (with bolt lock) and safe was not working. Bed was comfortable. Breakfast was quite good and location was good with ready access to the river walk.
Stayed 2 nights in Jun 2019
Response from Helena Figueiredo on 26 Jun 2019
Dear Guest, Thank you very much for taking time to share your opinion about Hotel Premium Chaves – Aquae Flaviae. We are very sorry if some of our facilities are not like what you expected. We look forward to welcoming you back on your next stay with us. Kind regards, Hotel Aquae Flaviae - Premium Chaves Team.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Helena Figueiredo on 26 Jun 2019
Caro Hospede, Agradecemos desde já a preferência pelos Hoteis Premium. Saber que a vossa estadia foi de encontro às vossas expectativas deixa-nos bastantes contentes por termos proporcionado a melhor experiência possível aos nossos hóspedes. Na expectativa de uma próxima visita. Atenciosamente, Equipa Premium Chaves – Aquae Flaviae

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a spot up in the mountains
Right next to the spa. This hotel is very nice.
Stayed 1 night in Jun 2019
Response from Helena Figueiredo on 11 Jun 2019
Dear Sean, Thank you for your review about Hotel Aquae Flaviae – Premium Chaves, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Aquae Flaviae – Premium Chaves.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chaves Stay
A great hotel, close to everything. Staff were very welcoming, friendly and a great help.
Stayed 2 nights in May 2019
Response from Nuno Teixeira on 14 May 2019
Dear Alan, Thank you for your review about Hotel Aquae Flaviae – Premium Chaves, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Aquae Flaviae – Premium Chaves.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Nuno Teixeira on 18 Mar 2019
Dear Nancy Thank you in advance for the preference in choosing Hoteis Premium. Knowing that your stay exceeds your expectations makes us very happy for giving you the best experience possible for our special guests. Waiting for your next stay with us Best Regards, Team Aquae Flaviae – Premium Chaves

10/10 Excellent

Flavio, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Clean, friendly staff, excellent restaurant, even better now after remodel!
Stayed 4 nights in Sep 2018
Response from Equipa Premium Chaves - Aquae Flavie on 13 Sept 2018
Dear Flavio, Thank you for your review about Hotel Aquae Flaviae – Premium Chaves, which you have recently shared. We are delighted to learn that your stay was pleasant. Your kind recommendation is highly appreciated and we will be looking forward to seeing you once again. Kind regards, Hotel Aquae Flaviae – Premium Chaves.

8/10 Good

Susan

Newly renovated rooms, restaurant and pool but still in the process of finishing parts of the hotel. Very clean rooms, professional staff and great central location in walking distance of restaurants, cafes, stores and the historic parts of Chaves!
Stayed 3 nights in Aug 2018
Response from Equipa Premium Chaves - Aquae Flavie on 5 Sept 2018
Dear Susan, Thank you in advance for the preference in choosing Hoteis Premium. Knowing that your stay exceeds your expectations makes us very happy for giving you the best experience possible for our special guests. Waiting for your next stay with us Best Regards, Team Aquae Flaviae – Premium Chaves

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Equipa Premium Chaves - Aquae Flavie on 23 Aug 2018
Caro Hóspede, Muito obrigado pelo tempo que despendeu para dar a sua opinião sobre o Hotel Aquae Flaviae – Premium Chaves. Lamentamos que nem todos os aspectos da nossa unidade tenham ido ao encontro do que pretendia, no entanto, tudo faremos para os melhorar. Esperamos ter a oportunidade de o receber numa próxima visita. Melhores cumprimentos, Equipa Aquae Flaviae – Premium Chaves

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Caro Victor, Muito obrigado pela partilha do seu gentil comentário. Ficamos extremamente contentes com o facto de sabermos que a vossa estadia connosco foi de encontro com o que esperavam. A Sua experiência, é de enorme importância para nós e esperamos poder contar novamente com a Sua preferência numa próxima estadia em Chaves. Melhores cumprimentos, Equipa Aquae Flaviae

10/10 Excellent

Adelaide

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Adozinda

Stayed 1 night in Feb 2023
Response from Fernando Garcia | Director - Hotel Premium Chaves on 28 Feb 2023
Estimada Adozinda,Obrigado pelo seu tempo para partilhar a sua opinião. É ótimo saber que tiveram uma boa experiência desta visita a Chaves e ao Hotel Premium.Vamos partilhar com a equipa a vossa boa opinião. Obrigado pela visita e até breve. Fernando Garcia Director - Hotel Premium Chaves

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Fernando Garcia | Director - Hotel Premium Chaves on 30 Jan 2023
Estimada Simone,Muito obrigado pelo seu tempo para partilhar a sua opinião. É ótimo saber que teve uma boa experiência com esta visita a Chaves e ao Hotel Premium. Iremos partilhar a seu elogio com a equipa. Obrigado por nos visitar. Fernando Garcia Diretor - Hotel Premium Chaves

10/10 Excellent

Ivo

Stayed 1 night in Jan 2023
Response from Fernando Garcia | Director - Hotel Premium Chaves on 17 Jan 2023
Caro Ivo,Agradecemos muito a sua atenção para partilhar a pontuação com que nos honra. Continuaremos a trabalhar a para satisfação dos nossos hóspedes. É muito gratificante verificar que o empenho da equipa tem bons resultados junto dos nossos hospedes. Até breve, Cumprimentos Fernando Garcia Diretor - Hotel Premium Chaves

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 7 Jan 2023
Caro João,Muito obrigado por partilhar a sua experiência no Hotel Premium de Chaves.Esperamos voltar a ter a sua visita num futuro próximo e poder melhorar ainda mais a sua opinião. Os melhores cumprimentos, Fernando Garcia Director - Hotel Premium Chaves – Aquae Flaviae

8/10 Good

baldios

Stayed 1 night in Dec 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 7 Jan 2023
Caro Cliente,Muito obrigado por partilhar a sua experiência no Hotel Premium de Chaves.Esperamos voltar a ter a sua visita num futuro próximo e poder melhorar ainda mais a sua opinião. Os melhores cumprimentos, Fernando Garcia Director - Hotel Premium Chaves – Aquae Flaviae

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 19 Dec 2022
Obrigado pelo seu tempo para partilhar a sua opinião. É ótimo saber que tiveram uma boa experiência desta visita a Chaves e ao Hotel Premium. Vamos partilhar com a equipa a vossa opinião. Obrigado pela visita e até breve. Fernando Garcia Director - Hotel Premium Chaves

10/10 Excellent

Saleta

Stayed 1 night in Dec 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 19 Dec 2022
Estimada Saleta,Obrigado pelo seu tempo para avaliar a estadia em Chaves e no Hotel Premium. Vamos partilhar com a equipa a vossa opinião. Obrigado pela visita e até breve. Fernando Garcia Director - Hotel Premium Chaves

6/10 Okay

Abel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Conforto requer melhorias.
O hotel está em restauração há muitos anos. Este restauro é um processo agonizante. Os acessos ao hotel e a entrada não tiveram prioridade, pelo que temos um piso pouco seguro, já lá caímos, e nada bonito. O quarto estava frio e não conseguimos aquecê-lo. Acabamos por não dormir. Também a sala do pequeno almoço estava mais fria que o resto do hotel. É preciso mais atenção ao conforto.
Stayed 1 night in Dec 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 5 Dec 2022
Estimado Abel,Obrigado pela sua atenção em partilhar esta opinião. Estamos de facto num processo de remodelação que já está na sua fase final mas fazemos todos os esforços para que isso não perturbe a estadia e o conforto dos nossos hospedes. Em breve teremos a renovação do estacionamento e dos espaços na frente do edifício completa. Não temos conhecimento de problemas com o aquecimentos mas iremos verificar e mantemo-nos atentos a qualquer necessidade de manutenção. Esperamos poder melhorar a sua opinião na sua próxima visita. Obrigado pela visita e até breve. Fernando Garcia Director - Hotel Premium Chaves

8/10 Good

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Muy limpio, buena ubicación y muy amables en el trato en recepción, totalmente recomendable
Stayed 1 night in Aug 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 22 Oct 2022
Hola Jose,Le agradecemos mucho por hacer este comentario. De hecho, el Hotel Premium De Chaves goza de una excelente ubicación que permite a nuestros huéspedes un fácil acceso a diversos puntos de interés de nuestra ciudad. Gracias por visitarnos.

6/10 Okay

Joana

Hotel antigo. Wc bom e renovado. Decoração inexistente. Candeeiros partidos… piscina do hotel extremamente sobrelotada. Boa localização.
Stayed 1 night in Aug 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 22 Oct 2022
Cara Maria,Agradecemos o seu tempo e atenção para partilhar este comentário. Estamos de facto na fase final de um processo de remodelação de que nos orgulhamos, mas fazemos todos os esforços para que isso não perturbe a estadia dos nossos hospedes. Esperamos poder voltar a recebe-la em breve. Os melhores cumprimentos

8/10 Good

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with nice facilities (parking, pool), close to city center / historic area, we could park at the hotel parking area. We were not able to use the pool but it was available and free to use. Nice and clean room, courtesy bottled water, nice for a short stay. The only improvements we'd say is taking care of the parking area, a bit run down. Also small details on hotel maintenance: room nr. on doors, TV service shut down for several minutes, etc. All the rest, it's a nice hotel with good value vs money.
Stayed 1 night in Jul 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 22 Oct 2022
Dear Carina,Thank you for your attention and for your time for this comment. We are grateful and proud of the evaluation you share. We are in fact in the final stages of a refurbishment process but we make every effort to ensure that it does not disturb the stay of our guests. We promise to continue working to have your preference for future stays in Chaves. Best regards

8/10 Good

Maria c t

Stayed 1 night in Jul 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De moeite waard
Mooi hotel met goed ontbijt, ligging dichtbij het oude centrum. Prachtig buitenzwembad.
Stayed 1 night in Jun 2022
Response from Fernando Garcia | Director - Hotel Premium Chaves on 23 Nov 2022
Dear Robert,We appreciate your time and attention for sharing this comment.It is good to know that you had the opportunity to enjoy our breakfast and our swimming pool.We're waiting for your next visit.Best regardsFernando Garcia Director - Hotel Premium Chaves

10/10 Excellent

António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jun 2022

10/10 Excellent

GUSTAVO ANTON

Stayed 1 night in Mar 2022

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilha
Muito bom
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en famille, excellent service : hôtes et hôtesses, personnel d’entretien, service de restauration, tout le monde est d’un grand professionnalisme et d’une grande gentillesse. C’est mon troisième séjour, j’y retournerai
Façade arrière
Vue de la chambre
Hall
Vue de la chambre
Stayed 7 nights in Nov 2021

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from A equipe de Hotel Premium on 23 Nov 2021
Obrigada pela sua avaliação

8/10 Good

Joaquim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from A equipe de Hotel Premium on 23 Nov 2021
Obrigada pela sua avaliação

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARA REPETIR SIN DUDA
Stayed 2 nights in Oct 2021
Response from A equipe de Hotel Premium on 23 Nov 2021
Obrigada pela sua avaliação.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dommage que 'à piscine soit un peu petite et les travaux de l' établissements ne soient pas annoncés sur le site.
Stayed 1 night in Aug 2021

4/10 Poor

Joana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decepcionante. Caro e mau.
Quarto com decoração nula, anos 90. Janela super suja, parecia não ser limpa há anos. Durante a noite a chiadeira do vento era tanta que se acordava. Entrava frio também. Ar condicionado regulado centralmente sem possibilidade de ajuste. Casa de banho limpa e ok. Produtos disponíveis mínimos. Pequeno almoço muito muito pobre numa área comum péssima, sem decoração, pior que uma cantina comunitária. Decepcionante. Dos piores de chaves e dos mais caros.
Stayed 1 night in Jun 2021

10/10 Excellent

ANGELO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021