Ratings based on 962 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller

Street beggers everytime you go outside

Posted 02-Jan-2016
Pros: the chicken parma
This hotel does not have its own parking. When you park on the street and go to check it at night homeless people are drinking and fighting. Dont try and go for an early morning walk across the river bridge the itinerants gather there. Did not like going outside at night with kids. The basin in the bathroom had chunks of vomit under the fixed push down plug from the previous guest. Room service kids meal (battered fish with tartare) came as crumbed fish with tomato sauce, kids can be fussy enough to feed. Would never stay again.
Comment from Hotel Management
05-Jan-2016 by David, Hotel Management
Dear Traveler, I was very sorry to hear of the issues which you experienced during your recent stay with us - and in particular the poor standard of housekeeping which you experienced. Please rest assured we have followed up accordingly with the housekeeping team. I have also followed up with the Townsville City Council regarding the "street beggars" which you have referred to. I am not aware of having received any other allegations of this nature and I am confident the Council will take steps to investigate this. Please accept my most sincere apologies for the matters which you encountered and thank you for bringing these to our attention. Kind regards, David Brown General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near lots of restaurants

Posted 10-Dec-2015
The staff were extremely friendly and made you feel as if you were at home. Really nice bar area and room. The only thing is the air conditioning was not able to cool is down as much as we'd have wanted. However overall, it's an extremely nice hotel!
Comment from Hotel Management
14-Dec-2015 by Rachel, Hotel Management
Hi, Thank you for your review. I am pleased that you had a memorable stay with us recently and enjoyed our Restaurant and bar area. It is wonderful to receive such great feedback about your experience with our team. I do apologise for the issues with your air conditioning. I hope to welcome you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from München

Zentral gelegenes Hotel mit schönem Pool

Posted 07-Dec-2015
Das Hotel liegt nur wenige Minuten von zahlreichen Restaurants entfernt. Auf dem Hoteldach befindet sich ein kleiner aber schöner Pool mit Aussicht auf die Stadt. Die Zimmer waren groß und sehr gepflegt.
Comment from Hotel Management
07-Dec-2015 by Rachel, Hotel Management
Hi Theresa, Thank you for your review. I am pleased that our central location was ideal for your recent stay. It is wonderful to know that you enjoyed a rooftop pool. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
3 out of 5
Recommended
for Everyone
by A verified traveller from Sarasota, FL

Good for the area

Posted 30-Nov-2015
Pros: That I could get free wifi if I applied to a free membership. Also, that I was provided with temporary bandages and ice after I twisted my ankle.
Cons: Cleaning and more coffee.
Location: Townsville seems quite small. So, I would have to say that most things are near by.
I like this hotel. Some of the staff were really nice and some pretended to be nice. Overall, everything was ok. For the price and location I think that breakfast should be included. As far as cleaning. There has to be more attention to detail. One can see the dust under the cabinets mildew in the shower. I asked for extra coffee via note. That was not honored. I wondered if I had clean sheets and how often. The A/C never went to the number I put it on. However, it did stay cool. I am especially thankful to Mehdi Hardowar. I had twisted my ankle and he assisted me with some bandages until I could get to a pharmacy. Gaby was great too.
Comment from Hotel Management
04-Dec-2015 by Rachel, Hotel Management
Hi Michelle, Thank you for your review. I am pleased that you enjoyed your complimentary internet as an IHG Rewards Club Member. I appreciate your feedback about housekeeping. I will promptly pass this onto our Management team to address. I hope to welcome you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

close to city centre

Posted 20-Nov-2015
Pros: central, views
Cons: sound proofing
Location: sunday markets
Even though I was woken twice during the night by the alarm of the unoccupied room next door, (connecting door, so not sound proof), staff were very helpful in disabling it and the next day I was offered an upgrade to a studio suite.
Comment from Hotel Management
24-Nov-2015 by rachel, Hotel Management
Hi Tess, Thank you for your review. I am pleased that our central location was ideal for your stay. I do apologise that the alarm in the room next door disrupted your sleep. I am glad that our friendly team were able to get this disabled asap. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller

Zentral gelegenes Stadthotel

Posted 11-Nov-2015
Freundlicher Empfang, renovierte Zimmer, gratis WLAN wenn man IHG Member wird, 1A!
Comment from Hotel Management
13-Nov-2015 by Rachel, Hotel Management
Hi, Thank you for your review. I am thrilled that felt comfortable in your spacious guest room and enjoyed your free WiFi benefit. We appreciate your loyalty as a valued IHG Rewards Club member. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Other
by Leanne G.

Great for one night stay

Posted 09-Nov-2015 on HotelClub
The hotel was in a great location and waking up on a Sunday morning to walk outside to the market was great. Brownyn at the front desk was lovely when checking in and very helpful. The pool was nice with the grassy area and had lovely 360 degree views of Townsville. I only stayed one night before heading off to Magnetic Island. I would stay here again for a short trip.
5 out of 5
Recommended
for Everyone
by A verified traveller from Urraween, Qld

Nice hotel close to everything. Cafes plentiful.

Posted 07-Nov-2015
Check in was easy. Foyer was inviting. Security key was was easy to operate in lift and opening of door. Room very clean. Plenty of shampoos and conditioners in bathroom. Kitchen was well appointed. Only had microwave but enough for our needs. Having television in bedroom was great!
Comment from Hotel Management
11-Nov-2015 by Rachel, Hotel Management
Hi Julie, Thank you for your review. I am thrilled that you had a memorable stay with us recently in the heart of the city. It is wonderful to know that you felt secure and comfortable in your guest room. I look forward to welcoming you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from melbourne Victoria

Close and handy to all facilities

Posted 07-Nov-2015 on Wotif
Rooms and hotel dated but comfortable and clean close to resturants perfecy for day trippers
Comment from Hotel Management
09-Nov-2015 by Rachel, Hotel Management
Hi Lee, Thank you for your review. I am pleased that our central location was ideal for your recent stay. I hope to welcome you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Business Travellers
by Leonard

This traveller left a rating score only Posted 02-Nov-2015 on Hotels