Ratings based on 866 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rosebud Vic

Stunning View

Posted 11-Aug-2015
Pros: Great bed, shower, centre close to all - Cotter Sunday market at door; lots tropical fruit and food/craft
Cons: Parking
Location: Walk along Ross River - or across - to Jupiters Casino, marina and many jetties, shops, shady seats
Stunning views from 18 level over city and Castle Hill. All conveniences (no toaster), fabulous balcony. No parking. We stayed weekend (Sat-Sun) so had free spaces in Ogden St. Opposite Cowboys Club (meal deals); near W'worths (roast chook, salad, smoked salmon).
Comment from Hotel Management
13-Aug-2015 by Rachel, Hotel Management
Hi Phil, Thank you for your review. I am thrilled that you enjoyed the view across the city from your own private balcony. Being on the 18th floor you would have had one of the best views in the hotel! Unfortunately we do not have a car park attached to the hotel. As a result we lease two floors off a nearby parking facility for guest use. I apologise for any inconvenience caused. I look forward to welcoming you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
3 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Check in painless and helpfull , providing informa

Posted 07-Jul-2015
Pros: Fairly Central position close to shops (if they are open)
Cons: Bar fridge was empty, no ice facilities, fridge had mould growing in it
Location: near museum, shops and aquariam
Average Hotel, reasonable value for money. Generrally a bit tired, but the room we had, had been repainted / renovated and had new toilet etc
Comment from Hotel Management
10-Jul-2015 by Rachel, Hotel Management
Hi Mike, Thank you for your review. I am pleased that our central location within the city was ideal for your recent stay. We do keep our mini bar fridge empty so that our guests can store their own personal items in it. Should you wish to have your mini bar stocked the room service team would be happy to arrange this for you. Ice can also be arranged through room service. Please accept my sincere apologies for the mould in your fridge. I have made housekeeping aware of this issue. I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
1 out of 5
by A verified traveller from townsville

Small, outdated, rubbish place to stay

Posted 30-Jun-2015
Shower head fell off while showering, no kitchenette, no DVD player, small apartment
Comment from Hotel Management
01-Jul-2015 by David Brown, Hotel Management
Dear Traveler, I'm very sorry you had a poor experience when you stayed with us recently as this is certainly not consistent with other Expedia guests who have stayed with us recently. Please accept my sincere apologies for the problem which you experienced with the shower. David Brown General Manager
5 out of 5
Recommended
for Business Travellers
by Adam

This traveller left a rating score only Posted 25-May-2015 on Hotels
3 out of 5
by A verified traveller

Central location but difficult parking

Posted 25-May-2015
Pros: The proximity is good. The staff in the bar was chatty and polite.
Cons: Better signage for parking. Some maintenance in the bathroom.
Location: The Strand is about 3k's away. Magnetic Isl Ferry is close by. The Cowboys League Club is across the road. Some newer eateries on Flinders St.
In TVL for the NRL game so the place was busy. The parking is close by but there is no signage for Holiday Inn at the entry to confirm you are in the right parking complex. The bathroom is tiny and really does not work. The shower recess fills up as the water does not run away. Our room was actually better suited as an adjoining room.
Comment from Hotel Management
28-May-2015 by Rachel, Hotel Management
Hi, Thank you for your review. I am pleased that you enjoyed the service from our friendly staff in the bar. I appreciate your feedback regarding our parking. Unfortunately we only lease two floors of the car park and do not have full ownership. We have signage as you enter the car park but not on the exterior of the building. I will pass your comments onto the Management team to address. We are quite lucky to be straight across the road from the cowboys leagues club, especially for those in town attending the NRL clashes. I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from cairns

Excellent

Posted 20-May-2015
Pros: Cleanliness and proximity.
Location: Location location excellent for the Townsville markets and the Cowboys League club.
Loved the weekend in Townsville and very close to all the amenities I needed.
Comment from Hotel Management
25-May-2015 by Rachel, Hotel Management
Hi Sue, Thank you for taking the time to review our hotel on Expedia. I am glad that our location was ideal for your stay and that you had an opportunity to explore the markets. At Holiday Inn Townsville we are lucky enough to be within walking distance to local attractions. I look forward to welcoming you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Families
by MIKE from Cairns

Holiday inn Townsville

Posted 17-May-2015 on Hotels
Friendly service comfortable room central city location great stay
Comment from Hotel Management
18-Jul-2015 by Michelle, Hotel Management
Hi Mike, Thank you for taking the time to review our hotel. I was pleased to read that our central location was ideal for you recent stay. At Holiday Inn Townsville, we strive to provide our valued guests with a memorable customer service experience. I am glad that you enjoyed the friendly service that you received. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from Victoria

Nice hotel close to all facilities

Posted 16-May-2015
Pros: It's location
Cons: Air conditioning could be cooler
Location: Lots
Second time I stayed and very central to all my appointments.
Comment from Hotel Management
18-May-2015 by Rachel, Hotel Management
Hi Andrew, Thank you for your review. I am pleased that our central location within the heart of the city was ideal for you. I regret that you were not happy with the air conditioning temperature in your room. I will ensure this issue has been addressed. On behalf of the team at Holiday Inn Townsville, we look forward to welcoming you back to the hotel. Kind regards Rachel Marsilio Marketing Executive
3 out of 5
by A verified traveller

Posted 16-May-2015 on Wotif
Hotel is in a great inner city location however it is tired and the decor is dated. Staff were great and the Hotel Manager made a point of meeting guests and chatting at drinks in the upstairs bar on Wednesday evening. Hotel was clean and the beds comfortable but it's time for a major makeover.
Comment from Hotel Management
18-May-2015 by Rachel, Hotel Management
Hi, Thank you for your review. I am glad that you had an opportunity to attend the General Manager's ''Guest Drinks'' on a Wednesday evening. The Management team look forward to getting to know our guests during this time. I appreciate your feedback regarding the hotel's decor, I will pass this onto the team. I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Personal Event
by Matthew

This traveller left a rating score only Posted 13-May-2015 on Hotels