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Oceania L'Univers Tours - Tours Hotels
Rating: 4.0 Stars
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Oceania L'Univers Tours

5 Boulevard Heurteloup, Tours - Map
 
 
"Good, central hotel"
Overall okay but let down by staff. Our television ceased to work during our stay. We phoned reception who informed us that the technician would look at it the next day. When we returned to the hotel the following evening the television was still not working. We contacted reception and they told us a technician had been but was unable to fix it. We asked if we could get another television or one from a vacant room but were told no. However, staff suggested we could watch the television in the bar! Not what we had expected from a four star hotel. Moreover, as the majority of guests were French speaking, it was unlikely they would be wanting to view English speaking programmes. However, my husband managed to fix the television in the room by unplugging it from the mains and plugging it in again. Similarly the spa bath at the swimming pool was not working when we visited it and staff offered no explanation or seemed to care. When checking out the staff did not asked if everything had been okay or whether we had enjoyed our stay. Neither did they wish us a safe journey home. Menu choices for the evening meal limited if staying for 10 days which we did
Traveller from United Kingdom
Located in the heart of Tours, this hotel is within a 15-minute walk of Vinci International Convention Centre and Tours …More

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    From 68,143 Reviews