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Reviews of Hôtel Mermoz

4 out of 5
Hôtel Mermoz
50 Rue Matabiau, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 374 reviews" "
Rating 8 - Good. 161 out of 374 reviews" "
Rating 6 - Okay. 30 out of 374 reviews" "
Rating 4 - Poor. 5 out of 374 reviews" "
Rating 2 - Terrible. 5 out of 374 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

LARISA

Stayed 1 night in Jul 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin & Lynne
This is a lovely hotel a few minutes walk from the Airport bus stop at Jeanne d'Arc so easy and hassle free travel to the airport in 30 minutes. A great location means all the main sites and attractions are within walking distance but if you're not inclined the Metro is nearby, cheap and easy to navigate. We did not eat at the hotel but the rooms were clean with new towels every morning and the staff were friendly and attentive. Perfect for a long weekend.
Stayed 3 nights in Mar 2020
Response from Laura C. Front Desk Manager on 11 Mar 2020
Dear Kevin and Lynne, We are absolutely delighted to see that you enjoyed your stay at Privilege Hotel Mermoz. Thank you very much for staying with us and we sincerely hope to have you back for your next trip in Toulouse. Best regards,

10/10 Excellent

Jenny, Sydney Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Hotel had a very homely feel.
Stayed 1 night in Feb 2020
Response from Laura C. Front Desk Manager on 18 Feb 2020
Dear Jenny, we thank you for taking time to leave us a comment, we appreciate your feedback and we are glad that you enjoyed your stay with us. We really hope to see you back soon. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the bus for the airport and central Toulouse
Stayed 1 night in Dec 2019
Response from Laura C. - Front Desk Manager on 25 Jan 2020
Dear Guest, We would like to thank you to take time for giving to us a feedback about all of our services we provided during your stay. We are glad to know that our hotel responds to all of your quality expectations. Moreover, reading that you appreciate the quiet and city center location is satisfying to our inquire of providing the best quality and functional service in high standing hotels. All the team of Privilege Hotel Mermoz greatly appreciate your comment and your rate about your stay with us and wish you a lovely day. We hope to see you again during your next stay with us. Best regards,

10/10 Excellent

shelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Nice hotel very friendly staff at reception. Rooms are comfy just fine for a couple of nights stay. We were but a short walk from the centre of town. Also handy was a supermarket right next door. Having a car park was handy as we couldn’t use train system because of strikes. I Would recommend this quaint hotel and yes would stay again.
Stayed 1 night in Dec 2019
Response from Laura.C on 25 Jan 2020
Dear Shelene, First of all, we would want to thank you for taking the time to let a comment about your stay with us. We’re glad to see our staff was what you were expecting. We’re also willing the bedrooms met your expectations and that all the services we provided you, were excellent. All the team of Privilege Hotel Mermoz greatly appreciate your comment and your rate about your stay with us. We hope to see you again during your next stay with us, Yours Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charged for water that was told was free
great stay, lovely room, pool was tiny. was told the minibar was free and unlimited, asked for more waters and then was charged for it at the end? so that is a big lie
Stayed 1 night in Dec 2019
Response from Laura C. Front Desk Manager on 31 Jan 2020
Dear Guest, First of all, thank you for taking the time to share your feedback with us. We are glad to know that had a great stay with us and you appreciated your room. Be assured that our team has been briefed to avoid any miscommunication with our guests but we are very surprised that a receptionist could tell you that the minibar is unlimited as it has never been. We offer it on the arrival of all our customers, which is not the case for most hotels, moreover it is well noted that the restocking is chargeable.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Not Bad but First Impression Wasn't Great
There was nothing particularly wrong with the room, although it was a bit smaller than i anticipated. The decor was a bit drab and the "view" was dreary but the essentials were ok. I will admit to being a little surprised that it was a 4 star; it seemed more a 3. However, what was not particularly great was the entrance: a dark tunnel ending in a creaking gate that required one to buzz for entrance - but hard to find the button in the dark. That was followed by three sets of stairs to haul your luggage up. In short, you initially feel like you have walked into a horror movie. Now, as I said, in the end it was reasonably ok and the staff - Miles in particular - were all great, but this property needs to put some work into creating a better first impression. Some renovations (apparently planned) would also help.
Stayed 2 nights in Nov 2019
Response from Laura C. Front Desk Manager on 31 Jan 2020
Dear Michael, First, we thank you for taking the time to leave us a comment, in order to evaluate all our services, as well as your impressions about your stay with us. Indeed, some refurbishments are planned which does not prevent the good maintenance of the hotel by our teams. The hotel entrance is an entrance to a secure hotel establishment, we are sorry that your impression on arrival was not satisfactory. If you are loaded, please note that when you arrive, you can ask us to open the entrance to the car park in order to access the lift and the reception desk directly from the parking. We look forward to welcoming you back. On behalf of the entire Mermoz team, I wish you an excellent day.

8/10 Good

BP, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to metro. Gym was rather tired. Low ceiling with sharp corners...accident waiting to happen.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Simona N. - Front Desk Manager on 11 Dec 2019
Dear guest, thank you for your feedback. We are looking forward to welcoming you again. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good parking available, area is near the historic section of the city. Staff is helpful, good breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Paul

Liked: Staff & service
Hard to complain when it's a Hotels.com complimentary booking but the pictures of the hotel are very well taken. Pool area not as it looks and so the bar also. Rooms are tired and air con hardly comprehendable. On the plus side Miles on reception was delightful.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Simona N. - Front Desk Manager on 6 Oct 2019
Dear guest, We thank you for choosing the Privilège Hotel Mermoz for your stay in Toulouse. Hope to welcome you soon again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station. Quiet. Friendly staff. The room was a little tight. The breakfast was top quality.
Stayed 1 night in Sep 2019
Response from Simona N. - Front Desk Manager on 6 Oct 2019
Dear guest, Thank you very much for your kind review. It is a pleasure for all of the Privilege hotel Mermoz team to know that you had an enjoyable stay. Hope to see you again, Best regards.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Simona N. - Front Desk Manager on 6 Oct 2019
Dear Josh, thank you so mutch for your excellent evaluation. Hope to see you soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Simona N. - Front Desk Manager on 6 Oct 2019
Dear guest, thank you very much for your excellent evaluation. Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Good service Good security Near to center and all needs
Stayed 15 nights in Aug 2019
Response from Simona N. - Front Desk Manager on 6 Oct 2019
Dear guest, Thank you to let us know about your satisfaction during your stay with us. Hope to welcome you again soon. Best regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel was well placed. It was comfortable and clean. The curtain in our room was torn. There was not always a non slip bath met left. As there are no eating facilities, apart from breakfast, I would suggest access to a microwave.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Simona N. - Front Desk Manager on 13 Sept 2019
Dear guest, thank you for your excellent evaluation. Kind regards,

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be put off by the entrance
Nice hotel. Very reasonable price, conveniently situated.
Stayed 3 nights in Aug 2019
Response from Simona N. - Front Desk Manager on 29 Aug 2019
Dear Paul, Thank you for your excellent evaluation. Hope to welcome you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but still near centre close to railway station friendly staff
Stayed 5 nights in Aug 2019
Response from Simona N. - Front Desk Manager on 29 Aug 2019
Dear guest, We thank you for choosing the Privilège Hotel Mermoz for your stay in Toulouse. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service
Staff were friendly and helpful, rooms nice and tidy. Thankyou
Stayed 2 nights in Aug 2019
Response from Simona N. - Front Desk Manager on 20 Aug 2019
Dear guest, We thank you for choosing the Privilège Hotel Mermoz for your stay in Toulouse. We are looking forward to welcoming you again. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
bajo mantenimiento y nula promoción de las zonas de amenización. hotel más pensado solo para dormir dadas sus dimensiones
Stayed 5 nights in Aug 2019

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cool oasis in a hot summer city. Kooky pool. Good location and unobtrusive staff.
Stayed 1 night in Jul 2019
Response from Simona N. - Front Desk Manager on 13 Sept 2019
Dear Pete, We thank you very much for your nice comment and look forward to welcoming you again in the future. Kind regards,

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located within walking distance of everythijng that I wanted to see in Toulouse. It was clean and safe and the staff was very attentive and accommodating. The standard rooms are quite small though and I would want a larger room if I was staying for any longer than 1 night
Stayed 1 night in Jul 2019
Response from Simona N. - Front Desk Manager on 13 Sept 2019
Dear John, We thank you for your stay in our hotel and for your great feedback. We are very pleased that you enjoyed it and we hope to see you again. Kind regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Just learned expedia thinks i received a room upgrade and late check out. Was not informed of any of that and if that was the upgraded room i lower my rating to a 1. The biggest issue is that it reeks of penny pinching. The tv is pre-usb. The ac cant be adjusted. The rooms are scuffed. My shower nozzle didnt stick in place. The stopper popped out of the tub. My room was next to the elevator. You could hear it and music from the lobby. Lobby computer mouse didnt work. They were arguing with another customer over a 50E smell fee they were charging them. Room wasnt ready at stated deadline. One hour past. Manager didnt seem to be on site. Its just a place that makes you feel unimportant. The neighborhood is also bad. Stay closer to the river.
Stayed 2 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Simona N. - Front Desk Manager on 6 Aug 2019
Dear John, We thank you for choosing the Privilège Hotel Mermoz for your stay in Toulouse. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, free limited minibar and lovely breakfast - great value too
Stayed 1 night in Jul 2019
Response from Simona N. - Fronto Desk Manager on 29 Aug 2019
Dear guest, We thank you for choosing the Privilège Hotel Mermoz for your stay in Toulouse. We are looking forward to welcoming you again. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from Simona N. - Front Desk Manager on 6 Aug 2019
Dear guest, Thank you to let us know about your satisfaction during your stay with us. Hope to see you soon again. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Good location. No frills but the basics are ok. Room 110 a bit too cosy with the tables in the courtyard.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Simona N. - Front Desk Manager on 6 Aug 2019
Dear guest, Thank you to let us know about your satisfaction during your stay with us. Hope to see you soon again. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Simona N. - Front Desk Manager on 6 Aug 2019
Dear guest, Thank you to let us know about your satisfaction during your stay with us. Hope to see you soon again. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a City Break
Brilliant location, close to bus/train stations and a short walk into the City centre. Staff were excellent - really helpful. Comfy bed, good WiFi, free room-safe, air con, fridge and decent storage. We didn’t have breakfast, which was a bit pricey at €16 for continental so unable to comment on that. Coffee machine and kettle provided, but not generous with supplies of tea/coffee so you may want to take your own. The road on which the hotel is situated isn’t the prettiest but it is safe and only 6 mins walk to Jeanne d’Arc junction, a gateway point to the City. Hotel has a compact but usable swimming pool in the ‘well’ in the centre of the building so take your bathers!
Stayed 4 nights in Jun 2019

10/10 Excellent

Jon, Iowa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A haven of tranquility in the lovely city of Toulouse. The hotel is between the train station and city center near a busy district, but all is quiet and scented with jasmine growing in abundance up the courtyard wall once you enter. Fine rooms, OK breakfast spread, and reception was kind enough to let us check in early since the room was available.
Stayed 1 night in Jun 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, room comfort
Confortable stay in Toulouse
The hotel is located just 7 min walking from the station and about 5 min walking distance from the shopping area. Since the hotel is reseeded from the street it is very quiet and you don't here any traffic (unlike many other hotels in the area). My only issue is the fact that the room was non-smoking but the first thing you smell when you enter the room is the smell of smoke. The bed was extremely confortable and it was hard to get up in the morning. The breakfast was acceptable but not really worth the money, especially since there was no coffee machine. The WiFi signal in the rooms was poor.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, a warm welcome, pretty terrace and small heated pool, a relaxed atmosphere with touches of art deco. Thoughtful little extras such as a bathrobe and slippers in room, nuts or olives served with drinks, a chocolate with coffee.
Stayed 1 night in May 2019
Response from Simona N - Front desk manager on 10 Jun 2019
Dear Guest, All the staff thank you for your warm comment. Indeed, we make sure that every customer can feel special in this hotel and spend a pleasant stay, We are very pleased that you have notified it, Wishing you a great day and hoping to see you again next time, Bets regards, PRIVILEGE HOTEL MERMOZ ****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Simona N. - Chef de Réception on 29 May 2019
Cher client, nous vous remercions pour votre excellente note. Au plaisir de vous accueillir à nouveau parmi nous,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Simona N. - Chef de Réception on 29 May 2019
Cher client, nous vous remercions pour votre note. Au plaisir de vous accueillir à nouveau parmi nous,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, a pool, a great room and the bonus of complimentary drinks/snacks in the mini bar. Would definitely stay here again.
Stayed 1 night in May 2019
Response from Simona N. - Front Desk Manager on 13 Jun 2019
Dear guest, We really appreciate your comment, all the team thank you for it and hope to see you again during a future stay. Yours faithfully

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Simona N - Front Office Manager on 30 Apr 2019
Dear guest, thank you for the excellent mark. Kind regards

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
smimming pool not available as advertised. Rooms dirty, lack of towels, property very hot. Staff on front desk (Miles) excellent, did a great job trying to resolve lack of facilities
Stayed 2 nights in Apr 2019

8/10 Good

Annette, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was fine. We checked before booking that parking was available. However when we checked in they said there were no parking spots available. As expedia does not allow you to book parking with your room, there is no way to avoid this situation. The staff were able to make arrangements for us to park at another hotel. But we had to walk there every time we used the car.
Stayed 3 nights in Apr 2019

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great little hotel. I recommend
I loved this hotel, it was great value for money, close to the centre, and bus station.
Stayed 3 nights in Apr 2019
Response from Simona N. - Front Office Manager on 24 Apr 2019
Dear Madam, Thank you for your excellent mark and comment. We are happy to know that you enjoyed your stay and we are looking forward seeing you again. Yours faithfully.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Simona N. - Front Office Manager on 24 Apr 2019
Dear Joe, Thank you for your excellent mark. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. Very clean and tidy. The bed is very comfortable. We're enjoy the complimentary drinks on arrival. Could do with an English speaking news channel though.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Feedback
Small places in the garage, there was big noise during the days.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Jean-Christophe TAULAN - Front desk manager on 9 Mar 2019
Dear Guest, Thank you for this kind review. We hope to welcome you soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Jean-Christophe - Front desk manager on 9 Mar 2019
Dear Guest, Thank you for this kind review. We hope to welcome you soon. Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Front desk was EXTREMELY helpful and friendly. Especially only having basic French.
Stayed 1 night in Jan 2019
Response from Miles on 23 Feb 2019
All the staff of the Privilege Hotel Mermoz are pleased to have made your stay pleasant and look forward to seeing you again in the future. Thanks a lot for your good mark. Best regards.