Outdoor pool, pool loungers

Reviews of Zenitude Hôtel - Résidences Toulouse Métropole

3 out of 5
Zenitude Hôtel - Résidences Toulouse Métropole
1 Allee Antoine Osete, Toulouse, Haute-Garonne

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 285 reviews" "
Rating 8 - Good. 123 out of 285 reviews" "
Rating 6 - Okay. 58 out of 285 reviews" "
Rating 4 - Poor. 14 out of 285 reviews" "
Rating 2 - Terrible. 9 out of 285 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Stayed 1 night in Jun 2023
Response from Rosana - Directrice adjointe on 28 Jun 2023
Bonjour Madame,Nous vous remercions pour cette superbe note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

2/10 Terrible

Noel

Travelled with family
Disliked: Cleanliness, room comfort
BEWARE
This was the worst hotel I ever stayed at. PLEASE BEWARE! The room they gave me was not cleaned, stains everywhere, my son stepped on a dirty tissue, toliet was not flushed. There were rusty scissors just sitting on kitchen counter, it was horrible. Also, I had 6 luggages and they put me on the 4th floor which I thought was strange. The entire place did not smell right. I got a bottle of wine and they had no opener. I was suppose to be staying for 3 nights but I left after 2-3 hours once I was able to change my flights. They did not respond to any of my issues until about a week later and refused a refund and are telling me I stayed 2 full days. Now I am stuck disputing this with hotels.com ( who I use all the time and expected more help from) and with my credit card company now. This was so disappointing
Stayed 3 nights in Jan 2023
Response from Front desk manager on 2 Feb 2023
Dear Guest,Thank you for your feedback.During your next stay, do not hesitate to inform the reception in case of inconvenience so that we can do everything so that you can enjoy your stay in our residence.We look forward to welcoming you very soon in our residence.Sincerely,

8/10 Good

Jacueline

Stayed 1 night in Dec 2022
Response from Céline TALON - Directrice on 16 Dec 2022
Chère Jacueline,Quel plaisir de vous lire. Toute mon équipe et moi même vous remercions pour votre commentaire ! Au plaisir de vous revoir.Belle journée !Cordialement.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entrance to the hotel is a little bit hidden and it's not very obvious where to go when you've reached it. This might be a real challenge when you come in darkness. The inner courtyard could be more pleasant. It would definitely benefit from some flower beds or shrubs around. Also, I would be happy if there was any English channel available on the TV in the room.
Stayed 1 night in Nov 2022
Response from Céline TALON - Directrice on 16 Dec 2022
Dear Andrew, Thank you so much for your feedback ! We were pleased to have you.Have a good day !Regards.

2/10 Terrible

Sarah

Awful
Receptionist was rude, we were asked to leave and didn't get money back, receptionist wouldn't let us in room to pack, she packed our stuff and my earrings are missing and some clothes, we were there 1 hour and had to leave, still waiting for refund as we didn't even stay but charged for 3 nights Avoif
Stayed 3 nights in Jun 2022
Response from Céline Talon - Manager on 15 Jun 2022
Dear Sarah, Thank you for your feedback ! Usually we try to give answers and find solutions. In your case, we can't give you satisfaction. We are truly sorry you didn't had the possibility to stay longer and have been asked to leave by the police. Our priority is that you feel steady. But we can't accept the behavior you had and let someone insult the staff and be violent. Our priority is to welcome you, but also to keep our residence calm with a peaceful atmosphere for everyone, included our staff. Have a good day. Regards.

8/10 Good

Jawad

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Emmanuelle - Directrice adjointe on 29 Sept 2020
Cher client, Merci d'avoir pris le temps de nous laisser une notation Merci beaucoup pour cette jolie note. Bien cordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great. The property is close to bus stop and the supermarket is next door. Staffs are friendly and thw manager is a great guy. He help us most of the time to what to do around the coty.
Stayed 4 nights in Oct 2019
Response from Marie / Receptionist on 28 Oct 2019
Dear customer, thank you for your feedback. We're glad to see that your stay went very well. We hope to have the pleasure to welcome you soon in our residence Zénitude Toulouse Métropole or in our 27 other residences in France. Kind regards, Marie / Receptionist

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Good room a little way out of town
The location was quite hard to find and a longer walk into town than I had expected however there was a bar restaurant a few minutes walk down the road. Room was very good with a cplimentary bottle of water, a fridge and kitchenette
Bridge at Toulouse
Stayed 1 night in Sep 2019
Response from Marie / Receptionist on 17 Oct 2019
Dear Jacqueline, thank you for your feedback. We're glad to learn that your stay went very well. We hope to have the pleasure to welcome you soon in our residence or in our 27 others residences in France ! Kind regards, Marie / Receptionist

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy hotel with safe parking
Hotel was a good walk from the nearest metro but safe parking for our car. The room is ok unless its hot and you need to open the window, then its very noisy from 6:30am due to aircraft flying in to land (about 200ft above on the flight path). Also too noisy for us to sit around the pool. Apart from this we would still stay here again.
Stayed 2 nights in Sep 2019
Response from Marie / Receptionist on 21 Sept 2019
Dear Paul, thank you for your feedback. We are delighted to see that your stay went well overall. We are sincerely sorry if you were bothered by the noise of the planes. Unfortunately, we’re right in the middle of the air corridor and we can’t do anything about it. For the noise of the pool, do not hesitate to inform the reception in the future because we try to warn all our guests about the respect of the silence of each one. We hope to welcome you back to Zénitude Toulouse Métropole. Kind regards, Marie / Receptionist

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Marie / Réceptionniste on 5 Sept 2019
Bonjour cher client, nous vous remercions d'avoir pris le temps de rédiger ce commentaire. Nous sommes ravis d'apprendre que votre séjour s'est déroulé à merveille. Nous espérons avoir le plaisir de vous revoir chez Zénitude Toulouse Métropole. Bien cordialement, Marie / Réceptionniste

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
The room was smaller than expected. No air con, though was given a fan to borrow at no extra cost. It had one large window overlooking the pool so it needed to remain closed due to the noise. Free parking space was good, as was the bath. Overall a good atmosphere.
Stayed 3 nights in Aug 2019
Response from Marie / Receptionist on 6 Sept 2019
Dear customer, thank you for your feedback. We are delighted that your stay went well overall. We are sorry that you were embarrassed by the lack of air conditioning and the noise caused by the planes. We are fully aware that the lack of air conditioning is a real problem, and you need to know that we will finally have it by 2020 ! Nevertheless, we have plenty of fans that we make available to customers. About the airplanes, we’re under an air corridor and we can’t do anything for that. We hope to welcome you back to Zénitude Toulouse Métropole. Kind regards, Marie / Receptionist

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Marie / Réceptionniste on 2 Oct 2019
Cher client, merci pour votre commentaire. Nous sommes ravis de voir que votre séjour s'est bien passé dans l'ensemble. Nous espérons avoir le plaisir de vous accueillir de nouveau chez Zénitude Toulouse Métropole. Bien cordialement, Marie / Réceptionniste

2/10 Terrible

usa_michigan, michigan usa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
no air conditioning ! outside temperature over 30C at night. Cannot open window because of the proximity of the airport and airplanes flying right above it even at 1am. Complicated access codes not working. Simple check in took 15mins. Worst hotel stay in many years.
Stayed 1 night in Jul 2019
Response from Marie / Front desk on 3 Sept 2019
Dear usa_michigan, thank you for your comment. We're sincerely sorry that the apartment didn't meet your standards. We're fully aware that the lack of air contioning is a real problem. But you need to know that we'll have it by 2020 ! About the airplanes, we are under an Arian corridor and unfortunately we cannot do anything for that. Also, we give you at the check-in all the codes to access to the residence, and we've people that are living here and we've never heard any complain about it. Maybe it was just a misunderstanding. Finally, we're sorry that you found the check-in very long but we try to give all the information you need to know. But we sincerely thank you for your comment that participate to improve our services. Kind regards, Marie / Front desk

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personals, pool and the room are very nice. Perfect choice!
Stayed 19 nights in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Myriam/Réceptionniste on 4 Nov 2018
Bonjour Michael, Merci pour cette bonne note que vous nous attribuer. Cordialement,

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Myriam/Réceptionniste on 2 Nov 2018
Bonjour Martin, Merci pour votre bonne note. Cordialement,

6/10 Okay

CR, Cadiz

Not for us, but that doesn't make it bad.
I think the place is better suited for transient workers that holiday makers. It was clinical and limited. The staff were kind and pleasant, and there was just about enough parking.
Stayed 2 nights in Sep 2018
Response from Myriam/Réceptionniste on 31 Oct 2018
Hello, We are sorry that your stay did not happen like you want. But thank you so much for your comment about the reception team. Best regards,

10/10 Excellent

susan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised great find
Caring staff excellent breakfast good pool very laid back but efficient
Stayed 1 night in Sep 2018
Response from Myriam/Réceptionniste on 31 Oct 2018
Hello Susan, Thank you so much for your comment which makes us very happy. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place ideal for the indepenannt tarveller
Generally OK, the tram station is 800 metres away, so a little walking required, but an Aldi store right next door, so self catering was a breeze..
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, staff and clean rooms! The breakfast was very complete !!
Stayed 1 night in Mar 2018
Response from Clara / 1 ère de réception on 23 May 2018
Hello Sir, We thank you for taking the time to tell us about your impressions and for your interest in Zenitude Hotel-Residences. We are concerned about the satisfaction of our customers and make every effort to ensure the best possible stay for our customers We hope to have the pleasure to welcome you again at Zenitude Toulouse Métropole or in one of our 18 residences in France ! We beg you to believe, Sir, in our respectful greetings.

6/10 Okay

Jeff, Manchester

Liked: Cleanliness, staff & service
The Hotel was okay for a short stay
The Hotel is slightly off the beaten track. It was okay for me on a one night stop over but I wouldn't have wanted to stay for much longer. I definitely would not recommend this to a female staying alone. The staff on reception and the evening security guard were the only members of staff I had any contact with. All the staff were very nice and polite. The hotel appeared to be clean, my room was clean but it did seem a little tired. I didn't use any of the facilities so can't comment on the restaurant and the pool was closed at this time of year. (October). A 10 minute walk to the tram was fine during the day but a little uncomfortable at night. There is an Aldi store next to the hotel which was handy if your trip is self catering.
Stayed 1 night in Oct 2017

4/10 Poor

Julien

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed.....
Stayed 1 night in Sep 2017

4/10 Poor

Rosita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2017

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place for the Family accommodation
Nice and clean will open swimming pool that children enjoyed
Stayed 1 night in Jul 2017

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The Accomodation is safe for a family Hols
Stayed 1 night in Jul 2017

10/10 Excellent

MOHAMED, TOULOUSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
très pratique, calme et propre.
Stayed 2 nights in Mar 2024
Response from Céline Talon - Directrice d'établissement on 28 Mar 2024
Cher Mohamed,Merci à vous pour cette belle appréciation ! Nous espérons avoir le plaisir de vous revoir.Belle journée et à bientôt,Bien cordialement

6/10 Okay

Manon

Business traveller
Hôtel très très bruyant. Ce trouve sur la ligne de l’aéroport avion qui passe toute les 5 min. Hôtel mal insonorisé avec ceux qui se lève très très tôt. Pas grand chose à manger au petit dej
Stayed 3 nights in Mar 2024
Response from Céline Talon - Directrice d'établissement on 9 Apr 2024
Chère Manon,Nous vous remercions d'avoir pris le temps de partager vos impressions ! Soucieux de la qualité des prestations que nous proposons, nous prenons le temps de lire vos retours. Nous sommes navrés que votre séjour n'ai pas été à la hauteur de vos attentes et prenons en compte vos commentaires afin de pouvoir améliorer ces points. Nous espérons avoir l'opportunité de vous revoir et vous proposer ainsi un séjour agréable.Toute l'équipe du Zenitude Toulouse Métropole vous souhaite une agréable journée.Bien cordialement,

6/10 Okay

Jerome

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Céline Talon - Directrice d'établissement on 28 Mar 2024
Cher Jérôme,Nous sommes navrés de lire que vous n'avez pas apprécié votre séjour parmi nous. Soucieux des prestations que nous vous proposons, n'hésitez surtout pas à nous faire part de vos impressions.Nous espérons avoir l'opportunité de vous proposer un séjour à la hauteur de vos attentes.Belle journée à vous.Bien cordialement.

8/10 Good

Emmanuelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Céline Talon - Directrice on 6 Mar 2024
Chère Emmanuelle,Merci à vous pour cette belle appréciation !Nous vous souhaitons une belle journée,A bientôt,Bien cordialement,

8/10 Good

Kahina

Stayed 1 night in Dec 2023
Response from Céline Talon - Directrice d'établissement on 5 Dec 2023
Chère Madame, Cher Monsieur,Toute l'équipe du Zenitude Métropole vous remercie pour ce retour d'expérience !Soucieux de la qualité des prestations que nous proposons et de votre confort, nous prenons le temps de lire les commentaires que vous prenez le temps de partager.Nous avons été ravis de vous compter parmi nous.Nous vous souhaitons une agréable journée et espérons avoir l’opportunité de vous accueillir à nouveau.Bien cordialement,

10/10 Excellent

MOHAMED, TOULOUSE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
résidence très propre, calme; le personnel est serviable et très accueillant
Stayed 1 night in Nov 2023
Response from Céline Talon - Directrice d'établissement on 30 Nov 2023
Cher Mohamed, Quel plaisir de vous lire : merci ! Nous avons été ravis de vous compter parmi nous. Toute mon équipe et moi-même vous souhaitons une agréable et espérons avoir le plaisir de vous revoir prochainement.Bien cordialement,

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Bof
L’equipe d’accueil est tres souriante et agreable. L’hotel par contre a besoin d’une renovation. Il est de plus bruyant (avion) des 6h. En bref bof bof
Stayed 1 night in Oct 2023
Response from Rosana - Directrice adjointe on 2 Nov 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous donner votre avis concernant notre résidence.Nous prenons bonne note de vos suggestions afin de pouvoir apporter les modifications nécessaires à l'amélioration de notre résidence.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

10/10 Excellent

Anais

Stayed 1 night in Sep 2023
Response from Rosana - Directrice adjointe on 10 Oct 2023
Bonjour Madame,Nous vous remercions pour cette superbe note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

8/10 Good

GUY

Business traveller
Stayed 1 night in Sep 2023
Response from Rosana, Directrice adjointe on 27 Sept 2023
Bonjour Monsieur,Nous vous remercions pour cette belle note que vous avez attribué à notre résidence.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

2/10 Terrible

aurelie

Business traveller
Disliked: Room comfort
hôtel miteux personnel exécrable pas de ménage tout est extrêmement faible et d’un niveau 1 étoile à peine
Stayed 2 nights in Sep 2023
Response from Céline Talon - Directrice on 21 Sept 2023
Chère Aurélie, nous vous remercions d'avoir pris le temps de nous faire part de vos impressions. Soucieux de votre confort, nous prenons le temps de lire les commentaires qui nous sont fait.Nos équipes œuvrent chaque jour pour vous offrir des prestations de qualité.Le ménage quotidien n'est pas inclus dans nos prestations (sauf en milieu de séjour pour toute réservation supérieure à 3 nuits) et n'est pas voué à l'être en tant que résidence de tourisme 3*. Cependant, nous nous adaptons à vos besoins ! Vous pouvez ainsi composer votre séjour à votre guise en ajoutant un service de ménage quotidien (en supplément).Il ne faut pas hésiter à venir vers nous en réception afin que nous puissions vous apporter des réponses et aide.Nous vous souhaitons une agréable journée.Au plaisir de vous revoir prochainement dans l'une de nos nombreuses résidences Zenitude en France et outre-mer.Bien cordialement.

4/10 Poor

Alfredo

Stayed 1 night in Aug 2023
Response from Céline Talon - Directrice on 11 Sept 2023
Cher Alfredo,Nous vous remercions pour votre commentaire ! N'hésitez pas à nous faire part de vos impressions afin que nous puissions améliorer nos services et prestations.Au plaisir de vous revoir et avoir ainsi l'opportunité de vous proposer un séjour à la hauteur de vos attentes !Cordialement,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Bon hotel!
Bon séjour avec piscine! Près de l'aéroport.
Stayed 1 night in Aug 2023
Response from Rosana - Directrice adjointe on 24 Aug 2023
Bonjour Monsieur,Nous vous remercions pour ce super commentaire.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

6/10 Okay

MME MARIE LINE

Stayed 2 nights in Aug 2023
Response from Rosana, directrice adjointe on 23 Aug 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps de nous laisser une note.N'hésitez pas à nous communiquer les points que nous pourrions améliorer afin d'augmenter notre qualité de service.Bien cordialement,

10/10 Excellent

Michel

Stayed 2 nights in Jul 2023
Response from Rosana, directrice adjointe on 25 Jul 2023
Bonjour Monsieur,Nous vous remercions pour cette superbe note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

6/10 Okay

Volkan

Business traveller
Disliked: Cleanliness, room comfort
Sehir merkezinden çok uzak
Stayed 4 nights in Jul 2023
Response from Rosana, Yardımcı yönetmen on 17 Jul 2023
Merhaba, yorumunuz için teşekkür ederiz. Sizleri rezidansımızda tekrar ağırlamak dileğiyle.Saygılarımla,

6/10 Okay

NATHALIE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Un peu Petit mais Propre. Piscine nickel propre personnel sympathique
Stayed 2 nights in Jun 2023
Response from Céline Talon - Directrice d'établissement on 26 Jun 2023
Chère Nathalie, Nous vous remercions pour votre retour d'expérience ! Lors de votre prochain séjour, n'hésitez surtout pas à nous contacter pour que nous puissions vous conseiller au mieux sur les catégories d'appartements proposées. Nous vous apporterons notre aide avec plaisir !Nous vous souhaitons une agréable journée,Au plaisir de vous revoir.Bien cordialement,

8/10 Good

Jérôme

Stayed 1 night in Jun 2023
Response from Rosana, directrice adjointe on 22 Jun 2023
Bonjour Monsieur,Nous vous remercions pour cette belle note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

6/10 Okay

Chantal

Stayed 1 night in Jun 2023
Response from Rosana, Directrice adjointe on 19 Jun 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps de noter votre séjour.Nous esperons avoir l'opportunité de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Bien situado para ver eventos en zenith
Stayed 1 night in May 2023
Response from Rosana, Directrice adjointe on 5 Jun 2023
Estimada Olga,Gracias por tu comentario muy positivel.Hasta proto en Zenitude Toulouse Metropole.Cordialamente,

10/10 Excellent

Germain

Business traveller
Liked: Cleanliness, room comfort
Agréable séjour
Appartement Hôtel très bien situé dans la ville, avec agents d’accueils très courtois et réceptifs à nos demandes. Le séjour s’est très bien passé, bonne isolation thermique et acoustique.
Stayed 3 nights in Jan 2023
Response from Rosana, directrice adjointe on 31 May 2023
Bonjour Monsieur,Nous vous remercions d'avoir pris le temps de noter votre séjour.C'est pour nous un plaisir de lire votre commentaire.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

10/10 Excellent

SAMIRA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Rosana, Directrice adjointe on 31 May 2023
Bonjour Madame,Nous vous remercions pour cette superbe note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

10/10 Excellent

Julie, Corneilla la riviere

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hôtel très propres . Accueil chaleureux et très professionnel.
Stayed 1 night in May 2023
Response from Rosana, Directrice adjointe on 31 May 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps de noter votre séjour.C'est pour nous un plaisir de lire votre commentaire.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

10/10 Excellent

Fabienne

Stayed 1 night in May 2023
Response from Rosana, Directrice adjointe on 31 May 2023
Bonjour Madame,Nous vous remercions pour cette merveilleuse note.C'est pour nous un plaisir d'avoir ce genre de retour de la part de nos clients.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,

8/10 Good

MOHAMED MOKHTAR

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Rosana, directrice adjointe on 31 May 2023
Bonjour Monsieur,Nous vous remercions pour votre note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,