Dear Neil,We are sorry you suffer from the water supply issue you experienced during your stay at the hotel. As we explain to you there was a problem with the water supply, but it was unrelated to the hotel itself. The issue was due to ongoing works on the city's water pipelines by Veolia. It's unfortunate that this situation affected your ability to shower, wash, or use the toilet as you'd expect.We understand your frustration, especially since other local businesses didn't encounter the same problem. We appreciate your feedback and will investigate further to ensure such issues don't reoccur for future guests. We're glad to hear that you were able to find a suitable alternative hotel nearby and that your stay there was more comfortable.Despite this inconvenience, we hope you were able to enjoy the other aspects of your stay, as we do take pride in our hotel's location and services. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced during your time with us. If you have any more feedback or concerns, please don't hesitate to reach out. We value your input and will use it to improve our services.We are pleased to inform you that the issue of the water supply shortage has been successfully resolvedBest regards

Dear BernardThank you for your kind words! We're delighted to hear that you had a great experience with our staff and enjoyed our property's convenient location. Kind Regards

Thank you so much for your comment !Kind regards

Dear Victoria, We're sorry to hear that the remote in your room wasn't working, but we're delighted to hear that our staff, especially Christopher, provided you with amazing service. Thank you for your kind words.Best regards

Dear customer,We recently received your feedback regarding your stay at our hotel, and we are sorry to hear that you were not completely satisfied with your experience. We want to assure you that we value the comfort and satisfaction of our guests greatly, and we would like to address your concerns.First and foremost, we want to emphasize that we take any issues reported by our guests very seriously. However, after conducting thorough investigations, we found no evidence of cigarette burns in the sheets of your room. Our housekeeping team is particularly meticulous in maintaining a high standard of cleanliness in all hotel rooms, ensuring that the sheets are fresh and free from any defects.Regarding the fan, we would like to clarify that all our rooms are equipped with air conditioning to provide optimal comfort for our guests. We regret that you were not informed about this amenity during your stay. If you had expressed your preference for a fan at the front desk, our team could have provided alternative solutions to meet your needs.We are always available at the front desk 24/7 to address any questions or resolve any issues during your stay. We would have appreciated if you had contacted us directly to allow us to intervene and rectify any uncomfortable situations you may have encountered.Your satisfaction is our utmost priority, and we hope that you will give us the opportunity to welcome you back to our establishment. We are confident that we can provide you with a more enjoyable stay experience and meet all your expectations.Thank you for sharing your feedback with us, and we remain at your disposal for any further questions or requests.Sincerely,

Bonjour Un grand merci pour cette belle note !!Au plaisir de vous accueillir à nouveau Bien chaleureusement

Bonjour Madame, nous sommes heureux que vous ayez apprécié votre séjour dans notre établissement. Encore merci pour vos commentaires. Bien à vous

Merci, pour cette note excellente. Christophe, Grand Hôtel Dauphiné

Thanks you for your comment, best regards Grand Hotel Dauphine