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Rio Serrano Hotel + Spa

Star Rating
4 out of 5



4.3 / 5Very Good
185 reviews


  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking


What's nearby

  • Popular Location
    Salto Chico Falls
    31 min drive
  • Popular Location
    Lago Pehoe
    31 min drive
  • Popular Location
    Glacier Grey
    46 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-11-20. Try updating your dates to see prices for your trip.

    About this area

    Torres Del Paine

    Located in Torres Del Paine, Rio Serrano Hotel + Spa is on the waterfront. The area's natural beauty can be seen at Lago Pehoe and Salto Chico Falls.

    Visit our Torres Del Paine travel guide

    What's nearby

    • Popular Location
      Salto Chico Falls - 31 min drive
    • Popular Location
      Lago Pehoe - 31 min drive
    • Popular Location
      Glacier Grey - 46 min drive
    • Popular Location
      Salto Grande - 46 min drive
    • Popular Location
      Lake Sarmiento - 50 min drive


    • Where to eat
    • Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
    • Dickson – Garden-view bar. Open daily.

    About this property

    Rio Serrano Hotel + Spa

    Waterfront hotel with full-service spa and free breakfast
    A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 107 soundproofed rooms feature free WiFi and pillowtop beds. Premium bedding, down duvets and hairdryers are among the other amenities available to guests.
    Rio Serrano Hotel + Spa offers 107 forms of accommodation with laptop-compatible safes and complimentary slippers. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.
    Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
    Some rates at Rio Serrano Hotel + Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.
    In addition to a full-service spa, Rio Serrano Hotel + Spa features an indoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/café and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on-site and wireless Internet access is complimentary.
    A 24-hour business centre is on-site at this 4-star property. This business-friendly hotel also offers a 24-hour fitness centre, spa services and a terrace. Guests can use the indoor pool at a partner property. For a surcharge, the property provides an area shuttle within 200 km and a round-trip airport shuttle (available 24 hours). Limited complimentary on-site parking is available on a first-come, first-served basis. A total renovation of this property was completed in June 2019.
    Rio Serrano Hotel + Spa is a smoke-free property.
    Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
    The recreational activities listed below are available either on-site or nearby; fees may apply.
    Rio serrano has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.
    The spa is open daily.

    All-inclusive details

    All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

    Renovations and closures

    The property is closed between 30 April and 04 September.

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking
    • Free nearby parking
    • Limited parking spaces
    • 24-hour return airport shuttle (surcharge)
    • Airport shuttle at scheduled times, on request
    • Local area shuttle (surcharge) up to 200 km
    • Cruise terminal shuttle (surcharge)
    • Theme park shuttle (surcharge)

    Food and drink

    • Free buffet breakfast available daily 7 AM–10 AM
    • 1 restaurant and 1 coffee shop/cafe
    • 1 bar
    • Free daily reception

    Things to do

    • 24-hour fitness centre
    • Billiards/pool table
    • Fishing
    • Full-service spa
    • Horse riding/hire
    • Indoor pool
    • Sauna
    • Shopping

    Family friendly

    • Dry-cleaning service
    • Indoor pool
    • Laundry facilities
    • Snack bar/deli
    • Soundproofed rooms


    • Lift
    • Front-desk safe
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Laundry facilities
    • Luggage storage
    • Porter
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • Portuguese
    • Spanish

    Business services

    • 24-hour business centre
    • Computer station
    • Meeting rooms
    • Conference centre


    • Garden
    • Pool sunloungers
    • Terrace


    • 2 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - sports
    • Massage/treatment rooms
    • Mud bath
    • Reflexology
    • Sauna
    • Spa open daily
    • Hot tub
    • Steam room


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking


    • Fireplace in reception
    • Smoke-free property

    Room amenities


    • Blackout drapes/curtains
    • Down comforter
    • Heating
    • Linens
    • Pillow-top mattress
    • Premium bedding


    • Designer toiletries
    • Hairdryer
    • Towels


    • Desk
    • Laptop-compatible safe
    • Phone
    • Slippers
    • Soundproofing

    Nearby things to do


    • Boat tours
    • Ecotours
    • Hiking/biking trails
    • Indoor pool access
    • Rock climbing

    Where to eat

    • Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
    • Dickson – Garden-view bar. Open daily.

    Very Good

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    Stayed 3 nights in Apr 2019

    4/5 Good

    This hotel was great, we got a free upgrade and a bottle of red wine as a gift. The spa was great, and the amenities of the hotel were wonderful. The view from our room was magical. However the food in the restaurant was a big dissappointment. Both the food and service were not great for the dinner and the breakfast. At the dinner, the started and main course came at the same time, and it felt like eating in the canteen. Some vegetables (tomatoes) and boiled eggs for the breakfast should be essential, only choices were just bread, cheese, scrambled eggs and cereal.

    Stayed 1 night in Apr 2019

    5/5 Excellent

    Stayed 3 nights in Mar 2019

    5/5 Excellent

    Amazing scenery. Great place to relax after a busy day in the park. Located at the southern entrance so you have to plan your activities in the park so you don’t have a long drive to get there. Expensive but every accommodation in or near the park we checked out was expensive and some didn’t offer all that this property does.

    Stayed 1 night in Mar 2019

    5/5 Excellent

    Stayed 6 nights in Mar 2019

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