Title: Diamond Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diamond Hotel Hotel in Torquay with a 24-hour front desk ![Beach](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/6ab1c9a7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Miscellaneous](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h856x0y79-cfca6d9a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y88-56a2f6dd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1438h1076x2y0-d902c38e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h714x0y155-0f6fe768.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance. 6.4 ## Popular amenities - 24/7 front desk - Parking available - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Comfort Double Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h952x0y36-323da0d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Coffee/tea maker Electric kettle Digital channels Desk - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Deluxe Double Room, Ensuite, Sea View](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/a5d3ace0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Ensuite, Sea View ### Highlights Heating Fan Blackout curtains Separate bedroom Hairdryer Private bathroom Coffee/tea maker Electric kettle - 161 sq ft - 1 bedroom - Sea view - Sleeps 2 - 2 Single Beds OR 1 Queen Bed ![Room](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h714x0y155-5dc438f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Electric kettle Digital channels Desk Iron/ironing board - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Quadruple Room, Ensuite, Sea View | View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y88-4f9ad799.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Ensuite, Sea View ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Private bathroom Coffee/tea maker Electric kettle Digital channels - 194 sq ft - 1 bedroom - Sea view - Sleeps 4 - 1 Queen Bed and 1 Single Bunk Bed ![Standard Quadruple Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h778x0y123-b14dc294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Electric kettle Digital channels Iron/ironing board Desk - 161 sq ft - 1 bedroom - Sleeps 4 - 1 Single Bunk Bed and 1 Queen Bed ![Single Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-c3c1835a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Electric kettle Digital channels Iron/ironing board Desk - 97 sq ft - 1 bedroom - Sleeps 1 - 1 Single Bed ![Standard Triple Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-182bdd27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Electric kettle Digital channels Iron/ironing board Desk - 161 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h952x0y36-d33bdde6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, Ensuite, Sea View ### Highlights Heating Fan Blackout curtains Separate bedroom Hairdryer Coffee/tea maker Electric kettle Digital channels - 194 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 Single Bed and 1 Queen Bed ![Deluxe Suite, Accessible](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-0505fb0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Accessible ### Highlights Separate sitting area Heating Separate bedroom Electric kettle Desk - 323 sq ft - 1 bedroom - Sleeps 6 - 1 Queen Bed and 2 Single Bunk Beds ![Comfort Twin Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h953x0y36-d6b5c5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Electric kettle Digital channels Desk Iron/ironing board - 1 bedroom - Sleeps 2 - 2 Single Beds ![Room](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/a7c736cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout curtains Hairdryer Private bathroom Coffee/tea maker Electric kettle Digital channels - 97 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-The-Richmond-Hotel.h2113406.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-The-Richmond-Hotel.h2113406.Hotel-Information) ## About the area Torquay City Centre, a neighbourhood in Torquay, is home to Diamond Hotel. Princess Theatre and Torquays Dinosaur World are cultural highlights, and some of the area's activities can be experienced at Torquay Marina and Torquay Golf Club. Babbacombe Model Village and Gardens and Paignton Pier are also worth visiting. Looking to get your feet wet? Scuba diving, windsurfing and sailing adventures can be found near the property. [Visit our Torquay travel guide](https://www.expedia.co.uk/Torquay.dx5453) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.46566%2C-3.53432&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=c-MJIAIzNhCAKl0p2tI0lDq5F5Q=) 27 Croft Road, Torquay, England, TQ2 5UD ### What's nearby - Torre Abbey Sands - 3 min walk - 0.2 miles - Princess Theatre - 6 min walk - 0.4 miles - Torre Abbey - 8 min walk - 0.4 miles - Meadfoot Beach - 3 min drive - 1.3 miles - Babbacombe Beach - 4 min drive - 1.7 miles ### Getting around - Torquay Station - 14 min walk - Exeter (EXT-Exeter Intl.) - 43 min drive ### Restaurants - ‪TQ Beerworks - ‬5 min walk - ‪McDonald's - ‬6 min walk - ‪Brody's Breakfast Bistro - ‬6 min walk - ‪Cafe One Hundred - ‬7 min walk - ‪Visto Lounge - ‬8 min walk ## About this property ### Diamond Hotel Hotel located in Torquay City Centre Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas. Other perks at this hotel include: - Self-parking (surcharge), a 24-hour front desk and multilingual staff - Smoke-free property ## Similar properties ![BBQ/picnic Area](https://images.trvl-media.com/lodging/13000000/12620000/12617700/12617650/00b4bed8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Trecarn Hotel Babbacombe - Free WiFi - Restaurant - Breakfast available - Business services 6.6 777 reviews £39 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=12617650&PinnedHotelID=12617650&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/3000000/2880000/2876400/2876393/54979cf4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera Hotel Torquay City Centre - Pool - Free WiFi - Restaurant - Breakfast available 7.0 Good 335 reviews £65 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2876393&PinnedHotelID=2876393&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/85000000/84060000/84052900/84052824/w1280h955x0y35-14ff86a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bonair Hotel Paignton - Free WiFi - Parking available 5.6 158 reviews £34 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=84052824&PinnedHotelID=84052824&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/52000000/51870000/51865500/51865419/20fbf703.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton by Hilton Torquay Torquay City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 820 reviews £70 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=51865419&PinnedHotelID=51865419&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1690000/1682800/1682728/32bcb6fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Abbey Sands Hotel Torquay City Centre - Pool - Hot tub - Pet-friendly - Free WiFi 8.2 Very good 855 reviews £54 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1682728&PinnedHotelID=1682728&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/470000/460600/460530/3cd38406.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Imperial Torquay Torquay City Centre - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 1,021 reviews £50 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=460530&PinnedHotelID=460530&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, seasonal outdoor pool, pool loungers](https://images.trvl-media.com/lodging/7000000/6330000/6325700/6325629/c3f6492f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort Torquay City Centre - Pool - Spa - Kids pool - Free WiFi 7.8 Good 409 reviews £70 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=6325629&PinnedHotelID=6325629&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/14000000/13360000/13355100/13355034/a584e634.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Esplanade Hotel by Compass Hospitality Paignton - Pet-friendly - Free WiFi - Restaurant - Breakfast available 7.2 Good 268 reviews £49 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=13355034&PinnedHotelID=13355034&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, 1 Double Bed, Non Smoking | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27110000/27107800/27107753/8719d3d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Brantwood Torquay City Centre - Breakfast included - Parking included - Free WiFi - Housekeeping 9.6 Exceptional 480 reviews £75 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=27107753&PinnedHotelID=27107753&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, seasonal outdoor pool, pool loungers](https://images.trvl-media.com/lodging/7000000/6330000/6329700/6329665/d38c9b5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Torquay City Centre - Pool - Spa - Kids pool - Free WiFi 7.8 Good 180 reviews £100 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=6329665&PinnedHotelID=6329665&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (surcharge) ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (weekly) - Multilingual staff ### Accessibility - No lift ### More - Smoke-free property ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property is professionally cleaned If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Richmond Hotel Torquay Richmond Torquay The Richmond Hotel Hotel The Richmond Hotel Torquay The Richmond Hotel Hotel Torquay ## Frequently asked questions ### Is Diamond Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Diamond Hotel? > Self-parking is available for a fee. ### What time is check-in at Diamond Hotel? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. ### What time is check-out at Diamond Hotel? > Checkout is at 10:00 AM. ### Where is Diamond Hotel located? > Located in Torquay City Centre, this hotel is within a 10-minute walk of Riviera International Conference Centre, Torquay Marina and Princess Theatre. Torre Abbey Sands and Torre Abbey are also within 15 minutes. Torquay Station is 14 minutes by foot and Torre Station is 16 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Diamond Hotel Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 8.4 Location ### 7.4 Staff & service ### 4.2 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 61 8 - Good 94 6 - Okay 50 4 - Poor 42 2 - Terrible 62 ### 8/10 Good #### sukhwinder 1 Sept 2025 Liked: Cleanliness, staff & service, amenities Excellent service by Hotel Staff ##### sukhwinder Stayed 1 night in Aug 2025 ### 8/10 Good #### Evelyn 3 Aug 2025 Liked: Cleanliness, staff & service, amenities The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning ##### Evelyn Stayed 2 nights in Aug 2025 ### 8/10 Good #### Robert 19 Sept 2025 Liked: Cleanliness, staff & service Required a lot of up and down climbing to get around ##### Robert Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Donna 3 Oct 2025 Horrible ##### Donna Stayed 1 night in Oct 2025 ### 6/10 Okay #### Sam 26 Aug 2025 Disliked: Cleanliness Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included. ##### Sam Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### AnnMarie 3 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund ##### AnnMarie Stayed 11 nights in Sep 2025 ### 2/10 Terrible #### Charlie 15 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone. ##### Charlie Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rob 13 Oct 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay ##### Rob Stayed 2 nights in Oct 2025 ### 4/10 Poor #### Paul 5 Oct 2025 Disliked: Staff & service, amenities, property conditions & facilities For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract. ##### Paul Stayed 2 nights in Oct 2025 ### 8/10 Good #### Chandan 8 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were friendly ##### Chandan Stayed 1 night in May 2025 ### 6/10 Okay #### Nick 6 Aug 2025 Liked: Staff & service Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental. ##### Nick Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Claire 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room. ![](https://a.travel-assets.com/ugc/hotel-reviews/e2b6c53f-251f-4a8c-ab33-425f976a27fa-1754657037154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claire Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Yvonne 17 Jun 2025 Disliked: Staff & service, property conditions & facilities I was s bit worried staying there as a single traveller ##### Yvonne Stayed 1 night in Jun 2025 ### 4/10 Poor #### Heather 25 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose ##### Heather Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Jason 12 Jul 2025 Disliked: Property conditions & facilities, room comfort #### Good location, bad room. Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash. ##### Jason Stayed 1 night in Jul 2025 ### 4/10 Poor #### Alan 23 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee. ![Chipped cup in room for tea and coffee](https://a.travel-assets.com/ugc/hotel-reviews/7a95a3c4-29c1-40dc-833f-084d113b864b-1753263455174.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the room](https://a.travel-assets.com/ugc/hotel-reviews/fe0af56f-7afc-4d09-bfcd-c96d89516082-1753263460418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Damaged leaky bath](https://a.travel-assets.com/ugc/hotel-reviews/b01a2dc1-bbb3-4930-9c89-725572dfe849-1753263457157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alan Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Matt 15 Jun 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities. ##### Matt Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Richard 20 Jul 2025 Charges for parking outragous ##### Richard Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Rachel 29 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down ##### Rachel Stayed 1 night in Jun 2025 ### 4/10 Poor #### Donna 22 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz. ![](https://a.travel-assets.com/ugc/hotel-reviews/7eab68af-89a8-46b4-a185-d726ef0af42c-1753211241362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0bcbc86-46fe-41cb-af45-e05aac14bea1-1753211242191.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3487e0c4-6dd8-4f0b-84eb-ed874ff96632-1753211243190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3770eb2-2761-4020-9d5b-4ded7c2ef1c9-1753211243369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna Stayed 1 night in Jul 2025 ### 4/10 Poor #### Lewis 2 Sept 2025 Liked: Cleanliness Disliked: Staff & service, amenities I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down. ##### Lewis Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Ronald 28 Aug 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍 ![](https://a.travel-assets.com/ugc/hotel-reviews/b14c772e-03a9-4189-8cdf-533cff63c42e-1756414154814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cb4de599-065a-45f8-9498-8c1a42fbab96-1756414189367.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a7157788-943c-4ed8-85ae-03e6b3f18abb-1756414171818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Samantha 1 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I’m not sure if it’s called the Richmond Hotel or Diamond Hotel, but either way, I would not recommend staying here. The place felt very dingy and was extremely noisy, making it hard to get a decent night’s sleep. The breakfast was disappointing, just toast and croissants, so if you want any real variety, you’ll need to go elsewhere. The worst part was the shower. It was like playing Russian roulette, swinging from scalding hot (the kind that burns your skin) to freezing cold without warning. Definitely not safe or comfortable. I wasn’t expecting luxury by any means, but wow… this was a real letdown. Save yourself the trouble and book somewhere else. ##### Samantha Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Mandy 31 May 2025 Disliked: Cleanliness, amenities, property conditions & facilities Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building ##### Mandy Stayed 1 night in May 2025 ### 2/10 Terrible #### Drilon 25 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Disappointed was understatement No water Then no hot water Rooms were awful curtains didn’t fit window Was worse than a hostel ##### Drilon Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel Birmingham](https://www.expedia.co.uk/Birmingham-Hotels-Jurys-Inn-Birmingham.h789053.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [The Trecarn Hotel](https://www.expedia.co.uk/Torquay-Hotels-The-Trecarn-Hotel.h12617650.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [The Edwardian Manchester, A Radisson Collection Hotel](https://www.expedia.co.uk/Manchester-Hotels-The-Edwardian-Manchester.h1044199.Hotel-Information) > > [Hilton Birmingham Metropole](https://www.expedia.co.uk/Birmingham-Hotels-Hilton-Birmingham-Metropole.h436233.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Hyatt Regency Birmingham](https://www.expedia.co.uk/Birmingham-Hotels-Hyatt-Regency-Birmingham.h15832.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Anchorage Hotel](https://www.expedia.co.uk/Torquay-Hotels-Anchorage-Hotel.h3741079.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Titanic Hotel Liverpool](https://www.expedia.co.uk/Liverpool-Hotels-Titanic-Hotel-Liverpool.h7763320.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [The Downs Babbacombe](https://www.expedia.co.uk/Torquay-Hotels-The-Downs-Babbacombe.h2244516.Hotel-Information) > > [The Municipal Hotel Liverpool - MGallery](https://www.expedia.co.uk/Liverpool-Hotels-The-Municipal-Hotel-Liverpool-Mgallery.h91370465.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [The Babbacombe Hotel](https://www.expedia.co.uk/Torquay-Hotels-The-Babbacombe-Hotel.h27812223.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)