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Reviews of The Marstan Hotel

5 out of 5
The Marstan Hotel
Meadfoot Sea Road, Torquay, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 113 out of 131 reviews" "
Rating 8 - Good. 18 out of 131 reviews" "
Rating 6 - Okay. 0 out of 131 reviews" "
Rating 4 - Poor. 0 out of 131 reviews" "
Rating 2 - Terrible. 0 out of 131 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2021
Response from Pippa on 12 Aug 2021
Thank you for your kind review!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Great stay , lovely to meet Jackie & Nick really looked after us & made our weekend away very special Good size room & nice facilities, hot tub in the garden is a great bonus Will definitely stay again Thanks again
Stayed 2 nights in Jul 2021
Response from Jackie on 9 Aug 2021
It was lovely to meet you both. Thanks Jackie

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming owner and staff, covid conscious and well located for beach and town. Parking on site limited but also available free on road outside.
Stayed 3 nights in Jul 2021
Response from Pippa on 30 Jul 2021
Thank-you for your review!

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Boutique Hotel
Superb boutique hotel with good facilities within walking distance of Torquay town centre. Luxurious public rooms and well-appointed bedroom. Service was excellent, as was the breakfast.
Stayed 1 night in Oct 2020
Response from Jackie on 12 Oct 2020
Thank you for your kind review, was lovely meeting you. Kind Regards Jackie

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Pippa on 30 Sept 2020
Thank-you for your kind review!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
The service was amazing, all staff vety friendly and attentive. Best hotel breakfast I've had in a long time! And the pook/hot tub are a gret facility to have! Short walk into the town with easy parking.
Stayed 1 night in Sep 2020
Response from Pippa on 16 Sept 2020
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming owner and a few minutes walk from beach.
Stayed 1 night in Aug 2020
Response from Pippa on 5 Aug 2020
Thank-you for your kind review!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Pippa on 28 Jul 2020
Thank you for your kind review!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts
It was a great stay The hoteliers Nick and Jackie were great The breakfast was great and substantial
Stayed 7 nights in Dec 2019
Response from Jackie on 9 Jan 2020
Thank-you for your kind review!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for break
What a fabulous stay we had here. The owners made us feel so welcome and the hotel has character and the room was comfy and spotless. The breakfast was also v impressive with a range of juices and lovely yogurt and fruit as well as your usual cooked breakfast (gluten free toast available too!) If we are back in Torquay we would definitely stay here again! Almost forgot the bar is cosy with comfy chairs and bar stools and a great range of local and popular gins!
Stayed 1 night in Nov 2019
Response from Pippa on 29 Dec 2019
Thank-you! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jackie on 17 Aug 2019
Thank-you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely a great hotel
Absolutely brilliant place to stay the family could not do enough for any of their guests. Our room was very clean and the bed was so comfortable we had a great night sleep. Tea and coffee making facilities in our room which was great also their was a well stocked bar I loved the bay cider.It was really good having a swimming pool and jacuzzi to sit around and relax on a hot day like we did. The breakfast is amazing theirs a menu to choose from and also a buffet with fresh fruit and cereals and yogurt. The hotel is 10 minutes walk from the town centre down one road.Jackie Nick and Pippa are great host we loved staying there so much we have booked to go back in 5 weeks time and we can not wait.
Stayed 2 nights in Jul 2019
Response from Pippa on 15 Jul 2019
Thank-you for your lovely review, we look forward to seeing you again!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Enjoyed it very much could have done with a bigger room and bed but overall very good good friendly and helpful staff and breakfast was very good with a lot of choice
Stayed 2 nights in Jun 2019
Response from Jackie on 27 Jun 2019
Thank you for your kind review.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Friendly staff, comfortable bed, great breakfast.
Stayed 1 night in Jun 2019
Response from Pippa on 24 Jun 2019
Thank-you for your kind review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Jackie, Pippa and Nick were all excellent hosts and loved having the bar/ lounge for drinks. Would recommend to all. Enjoyed Orange Tree restaurant and Hole in the Wall pub. Had a delightful tea in Paignton at Palace Hotel and Spa, scones were superb.
Stayed 2 nights in Jun 2019
Response from Pippa on 16 Jun 2019
Thank-you for your lovely review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage house with wonderful hosts, delicious food, in a great location. We really want a reason to return and experience it all over again.
Stayed 2 nights in May 2019
Response from Pippa on 27 May 2019
Thank-you for your kind review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant welcoming hotel
Hotel was very quiet and Jackie was an excellent host. Would definitely stay there again if I am in the area again.
Stayed 1 night in May 2019
Response from Pippa on 19 May 2019
Thank-you for your kind review!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Pippa on 14 May 2019
Thank-you for your kind review, we are glad you enjoyed your stay!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guest house that made the weekend.
Our stay was most enjoyable. The proprietors treated us as friends and not just as guests. The food was spot-on and the delightful bar provided a welcome night-cap.
Stayed 2 nights in Mar 2019
Response from Pippa on 13 Apr 2019
Thank-you for your kind review, we are glad you enjoyed your stay!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible!
A truly incredible stay! Nothing was too much trouble for owners jacke, nick & pippa! Breakfast was delicious, rooms were amazingly clean and comfortable. The antique furniture really makes the hotel stand out! We particularly enjoyed the bars collection of craft gins before going out and exploring torquay! We will definitely be staying again! Thank you for making our stay!
Stayed 3 nights in Mar 2019
Response from Pippa on 13 Apr 2019
Thank-you for your kind review, we are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly place to stay
The owners could not have been nicer or more helpful would go back there again
Stayed 1 night in Jan 2019
Response from Pippa on 22 Jan 2019
Thank you for your kind review. We are glad you enjoyed your stay!

10/10 Excellent

Caz, Ringwood, new forest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Short walk from the town in a quiet location. The hotel is fabulous with beautiful decor and very friendly owners, would definitely stay again.
Stayed 1 night in Sep 2018
Response from Pippa on 1 Oct 2018
Thank you so much for your kind review. We are glad you enjoyed your stay.

10/10 Excellent

Geoffrey

Marvelous Marstan
Very clean comfortable small private hotel run by great people. Super breakfast and lots of places to go during the day with the freedom to come and go when you please. We cannot wait to go again.
Stayed 3 nights in Sep 2018
Response from Pippa on 10 Sept 2018
Thank you so much for your kind review. It was lovely meeting you and we are glad you enjoyed your stay.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marstan hotel Torquay
Lovely hotel best breakfast anywhere with marvellous choice would stay again
Stayed 2 nights in Jul 2018
Response from Ian on 13 Aug 2018
Thank you so much for your kind review.

10/10 Excellent

C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must try
Awesome place to stay and would recommend to anyone
Stayed 2 nights in Jul 2018
Response from Ian on 10 Aug 2018
Thank you so much for your positive comments.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small hotel in Torquay.
We really enjoyed our short stay at The Marstan Hotel, Torquay. Friendly owners, well appointed, comfortable and spotlessly clean room, delicious breakfast, good price all added up to a great experience.
Stayed 3 nights in Aug 2018
Response from Ian on 10 Aug 2018
Many thanks for your kind review.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Really friendly, warm welcome and a nice property. Not too far from the restaurants and pubs of Torquay - I'd stay again.
Stayed 1 night in Jul 2018
Response from Ian on 3 Aug 2018
Many thanks for your kind comments.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
As soon as we arrived we were made to feel very welcome. Breakfast was plenty and Craig’s granola was to die for. Our room was very comfortable with good decent fluffy towels in the bathroom. We chose not to drive and the uphill walk was too much for me so we always had to have a taxi as buses stopped at around 5pm and were one an hour. But recommendation definitely. A perfect long weekend.
Stayed 4 nights in Jul 2018
Response from Ian on 31 Jul 2018
Many thanks for your kind comments.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect break in this spotless well run hotel.
We decided to visit Torbay only a couple of days before we travelled. We came across this small hotel on Hotels.com and decided to book it. What a great choice. From arriving on Monday to departure on Saturday our stay was perfect.
Stayed 5 nights in Jun 2018
Response from Ian on 5 Jul 2018
Thank you so much for your kind review.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fantastic Marstan Hotel!
Our stay at the Marstan Hotel was amazing! Ian and Craig are the perfect hosts and couldn’t be more helpful. The room was great with everything you need and the building is very clean and beautiful. It’s in a lovely area of Torquay just minutes from the harbour. The breakfast cooked by Craig was excellent with great quality locally sourced ingredients. We will definitely be going back again!
Stayed 2 nights in Jun 2018
Response from Ian on 13 Jun 2018
Thank you so much - it is great to hear positive feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Ian on 9 Jun 2018
Thank you so much for your score.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Ian on 30 May 2018
Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and Craig and Harvey the dog are delightful
Stayed 1 night in May 2018
Response from Ian on 21 May 2018
Thank you so much for your kind review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and friendly hotel.
Greeted with cup of tea on arrival, a smile and a welcoming chat! Excellent hotel, excellent service. delicious breakfast
Response from Ian on 9 May 2018
Thank you so much for your kind comments.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and welcoming
The hotel was very clean and hosted by Ian amazingly. The hotel was sited very close to meadfoot beach and only a 8-10 minute walk down the hill to the town. Would definitely return and recommend to all
Response from Ian on 9 May 2018
Thank you so much for your kind comments.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Great friendly welcoming hosts and a great place to stay.
Response from Ian on 25 Apr 2018
Thank you so much for your kind comments.

10/10 Excellent

Gary, Great kimble Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful stay, I chose The Marstan to celebrate my Wife's 60th birthday & glad we found it, the owners Ian & Craig are the perfect hosts, lovely clean room, en-suite bathroom etc. Excellent breakfast to start the day, A hotel we would Definetly go back to & recommend to anyone
Stayed 3 nights in Apr 2018
Response from Ian on 25 Apr 2018
Thank you so much for your kind comments. It was a pleasure to meet you.

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
we had a lovely stay, the service was great and the place really nice. breakfast was very yummy and Harvey the dog was a darling. the only thing we would have preferred differently was the shower / water pressure was not great and my husband wasn't able to have a shower on the second morning as we had no hot water. Other than that, a great place.
Stayed 2 nights in Dec 2017
Response from Ian on 6 Jan 2018
Thank you for your kind review. We apologise for the issues with water. It was new years day, and I think everyone wanted a late breakfast so showered at once, which overwhelmed the plumbing. Normally we do not get major issues with water pressure. Thank you again for your kind review. We hope you'll be back soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - great value for money
Stayed 1 night in Jul 2017

10/10 Excellent

ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent B&B
great B&B. Good location, welcoming owners, very clean, very comfortable bed and good breakfast

10/10 Excellent

richard, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That bit extra
good comfortable stay,only drawback on top of a big hill, but top class staff and hotel they go that extra mile, will come back with my family soon , thanks again .

8/10 Good

Bill, Cirencester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasent stay. fantastic breakfast.

10/10 Excellent

Peter, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious and Comfortable
This hotel is very quiet and Relaxing and located reasonably close to town. Did not hear other guests at all except at breakfast which is made freshly to order. The rooms are furnished with antiques and provided a good place recuperate after enduring a Bank Holiday weekend in Torquay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Friendly Hotel near to Torquay Harbor
Well appointed rooms with good facilities and modern bathroom. Breakfast catered for all tastes with home made granola, fresh fruit, European and Full English freshly cooked to order; the staff will even provide special dietary need, if advised early.

10/10 Excellent

Karen, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful retreat in Torquay
We received a warm welcome (including a cup of tea!)from Craig (one of the owners) on arrival, who informed us of places of interest we might like to visit whilst in Torquay.He was very knowledgeable about the surrounding area. The hotel is situated up a slightly high incline but there is public transport available or the local taxi firm which is reasonably priced. We had a compact double room which was very comfortable and a fab bathroom with beautiful black and white tiled floor. There was a huge walk-in shower unit (power shower)which was wonderful. The room was serviced daily and to a high level. Breakfast was served in a calm and pleasant art deco style dining area with authentic 1920's/30's decor and the waiting staff were very friendly, polite and attentive. There was plenty of fresh fruit, juices and cereal available, including the hotel's own granola mix which was particularly tasty! The traditional English breakfast was cooked to perfection-compliments to the chef! We would definitely visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within easy but hilly walk of seafront and Torquay centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house
Lovely guest house, beds comfortable and nice ensuite. Owner was very pleasant. Breakfast had great variety from yogurt, fruit, cereal to a full english breakfast.

10/10 Excellent

Janet, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Our hosts Craig and Ian are great. They make you feel very welcome and part of a family. There is a good choice at breakfast, which is cooked to order. Nothing was too much trouble. Their staff were also very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great couple of night in Torquay. The location is perfect, short walk to the beach café and town. Loved it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort