Exterior

Reviews of Crofton House Hotel

3 out of 5
Crofton House Hotel
17 Croft Road, Torquay, England

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 41 reviews" "
Rating 8 - Good. 5 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 6 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Tracey

It was closed why take the booking
Stayed 8 nights in Jun 2023

4/10 Poor

Greg

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It’s a lovely building and has lovely rooms. However there was no hot water, the shower didn’t work , broken plug in bathroom sink. Couldn’t complain as there was no staff for most of the day Continental breakfast was very very limited with no fresh milk or any juices. We were the only people staying there. Never again
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All in above
Hotel was very run down, squeaky floor boards which kept us awake from other people moving around and talking First room we were given was very grotty and smelly had to open all the windows and dusted with a tissue then asked for polish and a duster but they changed us to another room which was better Bed was very hard Quilt had stains on and pillow Staff were very friendly and food was nice Overall wouldn’t go back Our first choice of hotel was cancelled a week before our departure so had no choice to go to this one which we were transferred to I have no idea what the excellent facilities were meant to be There was no swimming pool or hot tub which the original hotel we booked had To top it all we got no refund although this hotel was cheaper to stay in than the one we booked so overpaid for it Wouldn’t recommend it to anyone The only positive we’re the staff were really nice
Stayed 7 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Claire

Disliked: Staff & service, room comfort
Frightened for our safety!
We had a terrible experience during our stay! Met by staff that couldn’t speak English we were shown to our room, through numerous doors and tiny corridors! At first everything seemed ok. But when returning to our room at about 11:30pm we noticed a lot of movement and creeping outside our door. After some time I decided to have a look, I crept over to our door and opened it quickly. Not expecting to see anyone I was shocked to find the staff member outside. It was 1am and there was absolutely no reason for him to be there! The room lock is not very secure so we had to place a chair in front of the door! And the crazy around the door was big enough to allow someone to look through!! Me and wife didn’t sleep a wink that night! The auto corridor lights would come on often and the creeping around continued till about 5am. As a female couple we felt extremely vulnerable and frightened, so that morning we packed our bags and left, there was no way we were staying another night!
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Sincere Apologies, Claire! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service
This hotel is ok - it could be nice but it needs some sorting out. The boiler kept breaking down when we were there and although they moved us room to one with a bath (which did have hot water) it was annoying, they fixed in the evening of our stay but it has stopped again in the morning. We had a suite which was lovely but the double room our friends had was not. To be fair it was really cheap so can’t complain much but a working shower is pretty essential!!
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Neil! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

6/10 Okay

William

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Really lovely staff. Evidently refurbishing the property which is needed. Comfy beds. Unfortunately there was an awful smell coming from our bathroom. In addition, the rooms smelts like mold and the bathroom was covered in mold in the shower seals. The steam room needs a good bleach as mold in it and smells awful.
Stayed 3 nights in Sep 2022
Response from Ammy on 2 Oct 2022
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff , comfortable rooms
Stayed 1 night in Sep 2022
Response from Jacob on 26 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nothing like we booked. The pool and billiard rooms were terrible. Everything needs updating. The property is in bad condition. The pool has no chlorine or cleaning chemicals. The lady who greeted us was lovely but other than that, it was a very disappointing stay.
Stayed 2 nights in Sep 2022
Response from Ammy on 11 Sept 2022
Apologies for the problems you had faced, Kelly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from jane on 6 Sept 2022
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 Okay

Sharon

Liked: Room comfort
Disliked: Staff & service
FAWLTY TOWERS RETURTNS!!!
We were a little suprised on our arrival as there was no one on the desk and the entrance to the hotel seemed dated and dismal,so all in all not a very welcoming arrival,it became apparent why there was no one on the desk as during our one night stay we never saw anyone again.The person on our arrival was very helpful and pleasent and showed us around the facilities. When we went down in the morning for our continental breakfast,there was very little there and we were prompt at 9 the time we were given,! the kettle was empty and there was a shortage on cutlery!other guests were also unhappy about the situation! We rang the number left at desk,but no one came,so i went hunting for the kitchen to fill the kettle and wash some cutlery, not someting you expect to have to do in a hotel!! there was literally no one around and i was very shocked at the condition of the kitchen!! Although our room was comfortable our stay at this hotel was very disappointing and would find it a very welcoming appology if the hotel re embursed our money as we dont feel we were looked after in any way as there was no staff to do so,needless to say,we wont be coming back!
Stayed 1 night in Aug 2022
Response from Ammy on 6 Sept 2022
We are sorry to know this, Sharon! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Darren

Travelled with partner
Disliked: Staff & service, amenities
Got charged £10 on arrival for parking it’s cheaper in the street no staff at all at breakfast nothing fresh Sachet coffee really poor no water even to make coffee with the sachets provided key drop no one to even discuss it with at check out pls avoid the place really foul Odour on the landing on way out from room and still present in the morning I think there’s a sewage problem this is an honest review
Stayed 1 night in Aug 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

4/10 Poor

Nicola

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was fine, really needs a bit of a renovation - so much potential but very outdated! The walls are paper thin we got woken up by the people next to us and couldn’t sleep for hours. Comfy bed, good location
Stayed 1 night in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Leanne

Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Tania

Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Work in progress
Very welcoming and helpful staff, wonderful facilities however, the hotel is in need of an upgrade. This process appears to have been started but it is definitely a work in progress. The beds and furniture in the rooms was new and comfortable. Rooms have been recently painted and carpeted but the bathroom and window covering still need upgrading. No breakfast facilities.
Stayed 1 night in Aug 2022
Response from Jon on 17 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A little disappointed
We were disappointed by the lack of breakfast facilities and the general standard of this hotel, given the price paid. We had to pay for parking which was also a surprise when it was listed as having parking on site without any mention of payment. The hotel was very old fashioned. Only two tiny towels provided and limited toilet paper. We had to request more and this was provided without any issues. We opted for the “superior” room which was lovely and spacious with a nice view.
Stayed 2 nights in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

4/10 Poor

Heath

Business traveller
Disliked: Staff & service
Stayed 3 nights in Jul 2022
Response from Ammy on 24 Jul 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Neil

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nobody on reception when we got there. Premises completely open and not a single person around. Tried to ring number on desk several times no answer. Eventually got someone and had to wait approx 30 minutes in total for him to arrive. Room dated, cobwebs everywhere. No toilet roll so had to chase after staff in car park for some. Used packets of toiletries left by previous people in bathroom. Never ever stay here again
Stayed 1 night in May 2022
Response from Ammy on 10 Jul 2022
Apologies for the problems you had faced, Neil! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with good Pool and Sauna
Cleanliness of rooms excellent, Hotel staff were very helpful when around. Shame there wasn't a bar as the terrace is a lovely place to sit out on a summers evening and have a drink. Breakfast wasnt available for the dates of our stay, which was a shame. Pool and Sauna very pleasant.
Stayed 1 night in May 2022
Response from Simon on 23 Jun 2022
Thank you for rating us with such awesome words, David! We will strive to keep up with your expectations every time. Regards, Simon

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Christina on 28 May 2022
Hi, Paul! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Christina on 28 May 2022
Hi, Laura! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

6/10 Okay

zoe

Stayed 1 night in Apr 2022
Response from Christina on 28 May 2022
We are sorry for the inconvenience, Zoe! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights, staff were very helpful, carried our bags up to our room. Room was very clean though on the small side with no chairs, so could only sit on the bed.
Stayed 3 nights in Apr 2022
Response from Ammy on 11 Jun 2022
Hi, Angela! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Ishwar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels was good
Stayed 1 night in Feb 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good quality food
Very friendly owners and great service Lovely clean and spacious room wuth a beautiful sea view. Look forward to staying there again
Stayed 4 nights in Oct 2020

10/10 Excellent

JohnandKay, Hampshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great only a short walk to the beach.Our room was the Devon suite and was spacious and very welcoming with a great view of the sea and outside pool. All of the staff were very friendly and nothing was too much trouble the food was lovely and very reasonably priced. In this current climate of the virus the implementation of the Covid guidelines made us feel very safe and stress free, altogether a lovely few days away so thank you to all the staff at the Crofton House Hotel.......
Stayed 3 nights in Sep 2020
Response from furdoon on 17 Sept 2020
Hi John and Kay. Many thanks for taking the time to review and provide a 5* rating of your recent stay with us at Crofton House Hotel. It's good to read how central you found Crofton House and how much you enjoyed the Devon suite so much. We are please you found our staff team so friendly and attentive too. Our 'cooked to order' menus are very popular and it's good to see you found the menus so reasonably priced. In these unpredictable COVID-19 times, it is good to see you felt our implementation of government guidelines and the hospitality industries recommendations made you feel safe and stress free. We look forward to welcoming you back at Crofton House when you are next visiting Torquay and the surrounding areas for another lovely few days away. Kind regards. Furdoon and Stuart.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Location is perfect. Staff very attentive. Pool, sauna & Jacuzzi.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff, spotlessly clean, amazing food and good location to walk to the seafront and other attractions.
Stayed 4 nights in Jul 2019
Response from fcse33 on 15 Jul 2019
Dear Guest. Many thanks for taking the time to review your stay with us at Crofton House Hotel. We are pleased you found the staff team so friendly and Crofton House so spotlessly clean with amazing food and being in such a good location to walk to the seafront and other attractions. We look forward in welcoming you back at Crofton House when you are next visiting Torquay and the local area. Kind regards. Fudoon & Stuart.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service from start to finish - OUTSTANDING! Nothing is too much trouble from Stuart and the team. Adults only and pet free with 2 pools and a hot tub! Amazing breakfast and a great all day menu with really reasonable prices. 3 Course dinner available and order your fresh fish the day before.. Could not fault it ! We will be back
Stayed 4 nights in Jul 2019
Response from fcse33 on 15 Jul 2019
Dear Guest. Many thanks for taking the time to review your stay with us at Crofton House Hotel. We are pleased you felt you received outstanding service throughout you stay with us. It is nice to read how attentive you found the staff team and how amazing you found the leisure facilities available to all Crofton House guests. The 'cooked to order' breakfast and all day menus are very popular with our guests and we are please you were not disappointed. We are also pleased you found your stay faultless, and glad you are looking forward to a returning visit to Crofton House. We look forward to welcoming you back. Kind regards. Furdoon & Stuart.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks to the staff
Excellent hotel and the staff were superb - they worked not stop and could not do enough to help the guests. Pool and hot tub were great and the food is amazing.
Stayed 3 nights in Apr 2019
Response from fcse33 on 27 Apr 2019
Dear Jeffrey. Many thanks for taking the time to review your recent stay with us at Crofton House. We are pleased you found Crofton House to be excellent with a superb staff team who you found so attentive. If is good to read you enjoyed the pool and hot-tub so much and the food served so amazing. We look forward in welcoming you back when you are next visiting Torquay and the surrounding areas. Kind regards. Furdoon & Stuart.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Excellent service from the staff. Took our cases to the room and nothing was too much trouble. Excellent facilities, we really enjoyed the hot tub and pool. Stayed for our anniversary and it was perfect as it's an adult only hotel. Excellent breakfast each morning cooked to order. Great location.
Stayed 3 nights in Aug 2018
Response from fcse33 on 27 Aug 2018
Dear Guest. Many thanks for your review. We are pleased you had such an enjoyable stay with us at Crofton House. We look forward to greeting you again at Crofton House when you next visit Torquay and the nearby areas. Kind regards. Furdoon & Stuart.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2018
Response from fcse33 on 24 Jun 2018
dear guest. Many thanks for rating Crofton House Hotel 4/5. Kind regards Furdoon & Stuart.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Another lovely break at this hotel. Everyone is friendly and helpful. The hotel has a fantastic atmosphere, just right for a peaceful get away.
Stayed 2 nights in Aug 2017
Response from fcse33 on 24 Jun 2018
Hi Juliet. Many thanks for such a positive review of your stay with us at Crofton House hotel. We are glad you had such a good stay and enjoyed the peaceful atmosphere and attentive staff. We look forward to welcoming you back at Crofton House when you are next in Torquay. Kind regards. Furdoon & Stuart.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from FurdoonStuart on 23 Jul 2017
Dear Matthew. Thank you for taking the time to rate your stay with us at Crofton House Hotel. Although you have not left any comments, it would appear your 4/5 rating implies you enjoyed your stay at Crofton House. Kind regards. Furdoon & Stuart

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great No Fantastic place to stay
The Hotel had actually closed but the booking had somehow gone through so the hotel opened just for me and offered all the facilities Could not fault them for this and the Guest experience was excellent. Do not be put off by out side appearance
Response from fcse33 on 24 Jun 2018
Hi Ian. Many thanks for your reviewing your stay with us at Crofton House Hotel. We are glad being the sole guest did not prevent you from experiencing the hospitality we offer at Crofton House. Having the car park in the front of the hotel is what it is and we are gad it did not put you off. Kind regards. Furdoon & Stuart.

10/10 Excellent

SHANE, Athenry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torquay's Terrific Two!
They could not do enough for us and gave great information about activities to do around Torquay
Response from fcse33 on 24 Jun 2018
Dear Anonymous. Many thanks for your review. We are glad you liked the attentiveness of the Crofton House staff team. Kind regards. Furdoon & Stuart.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, fabulous owners.
Lovely hotel, the suites are fabulous. The hotel has been renovated and the standard of furniture and furnishings is great. The lite bite menu is perfect, good prices and great taste. The hosts are fabulous, friendly and chatty.

10/10 Excellent

Caroline, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Friendly comfortable and I would recommend the hotel to friends The staff went out of their way to make us feel welcome and nothing was too much trouble
Hi Caroline from Bristol. Many thanks for taking the time to review and score your recent stay with us at Crofton House Hotel. We are glad you had a comfortable stay and found us warm and welcoming. Such personal recommendations are a pleasure to read. We look forward to welcoming you again when you are next in Torquay. Kind regards. Furdoon & Stuart.

10/10 Excellent

Lena

Stayed 1 night in Sep 2022
Response from Jacob on 26 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob