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Reviews of The Westin Harbour Castle, Toronto

4 out of 5
The Westin Harbour Castle, Toronto
1 Harbour Sq, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1073 out of 1986 reviews" "
Rating 8 - Good. 469 out of 1986 reviews" "
Rating 6 - Okay. 189 out of 1986 reviews" "
Rating 4 - Poor. 136 out of 1986 reviews" "
Rating 2 - Terrible. 119 out of 1986 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Aly

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but needs a little revamp
Stayed 2 nights in Apr 2024
Response from FO Team on 18 Apr 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miguel V. on 15 Apr 2024
Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great day.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice
Stayed 1 night in Apr 2024
Response from FO Team on 14 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

4/10 Poor

Ernest

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 14 Apr 2024
Dear Ernest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Be Well,Mirza Zafar,Director of Food and Beverage

8/10 Good

Dave

Liked: Cleanliness, staff & service
Everything good with property. Did' not the like that Expedia increased price after I selected property and was filling out details. This will have us consider different options for searching hotels in future. Perhaps you should think was is the " Lifetime value" of a customer vs hacking for an additional $50. I know the answer apparently expedia does not!
Stayed 1 night in Apr 2024
Response from FO Team on 15 Apr 2024
Thank you for letting us know about this. Your feedback helps us do better. I double checked your booking and billing and can see that you been charged only for Valet parking, as the Room and Tax was covered already by Expedia

10/10 Excellent

Marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from FO team on 13 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

Maureen, Ellicott City

Disliked: Property conditions & facilities
Room-windows dirty. Couldn’t appreciate the view of the lake. Many areas in the room needed touch up paint. Housekeeper didn’t get to my room on the first day despite me being gone for about 3 hours. When I left she was about 3 doors down from my room and when I got back she was in the same area.
Stayed 2 nights in Apr 2024
Response from The Westin Harbour Castle on 12 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, The Westin Harbour Castle

8/10 Good

Edwin Kwong Tat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jennifer on 11 Apr 2024
Dear Mr. Tat,Thank you kindly for taking your valuable time to provide us appreciated feedback.We hope you enjoyed your stay with us!Thank you & Be Well.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how easy everything was when we arrived. Valet parked car, checked in and in our room in less than 30 mins. Short walk to dining options and Scotia bank center.
Stayed 1 night in Apr 2024
Response from FO Team on 7 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

Kara

Liked: Staff & service
.
Stayed 1 night in Apr 2024
Response from Director of Food and Beverage on 8 Apr 2024
Dear Kara, Thank you for your recent stay at The Westin Harbour Castle, Toronto, and for the positive rating. We are glad to know you had a pleasant stay and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to Toronto. Be Well,Mirza Zafar,Director of Food and Beverage

8/10 Good

Megan

Stayed 2 nights in Apr 2024
Response from FO Team on 8 Apr 2024
Thank you for letting us know about your experience. Your feedback helps us do better.

10/10 Excellent

Jane

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
It was perfect for my one night stay after an awesome concert!!! Easy walk and very awesome experience at the hotel. My mom really enjoyed the pool and hot tub! Wish I brought my bathing suit. It looked so relaxing!
Stayed 1 night in Apr 2024
Response from Director of Food and Beverage on 7 Apr 2024
Dear Jane, Thank you for the high rating of The Westin Harbour Castle, Toronto. We are thrilled to know you and your mother had a great stay and that you especially enjoyed our excellent amenities. We are also glad to read that our optimal location added to the enjoyment of your visit. It was our pleasure accommodating you, and we look forward to welcoming both of you back for another enriching experience.Be Well,Mirza Zafar,Director of Food and Beverage

8/10 Good

Melanie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FO Team on 7 Apr 2024
Thank you for letting us know about your experience. Your feedback helps us do better.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from FO Team on 7 Apr 2024
Thank you for letting us know about your experience. Your feedback helps us do better.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythjng was great except i thought i was getting a full view of the Toronto islands. Turns out the "Lakeview" was only partial.
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Apr 2024
Dear John, we are so incredibly happy to hear how much you enjoyed your stay with us! Though, I'm truly sorry to hear about the lack of view provided. We hope you still enjoyed the best of both worlds of the city/lake view. Thank you kindly for taking your valuable time to share your feedback with us. We look forward to the opportunity to host you again soon!Be Well.

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hotel in Toronto, one of the best around the world. The view of the lake and access to the ferry boats, the St Lawrence Market, the entertainment district, was amazing.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Apr 2024
Dear Lia,Thank you kindly for taking your valuable time to share such wonderful feedback!We're so overjoyed to hear how much you enjoyed your stay.We look forward to welcoming you again soon!Thank you & Be Well.

8/10 Good

William

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was a good stay at the hotel. Staff was really nice. I had a issue with a dirty washroom that was kind of annoying. I had to ask a few time to get the gross yellow marks of the ceiling above the tub. The stairs coming into the hotel are very sketchy and look like they never are swept. I was kinda disappointed that my corner room was not facing just the water like I was hoping for when I booked.
Stayed 3 nights in Mar 2024
Response from FO team on 1 Apr 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Yery nice time great pool!
Stayed 1 night in Mar 2024
Response from FO Team on 2 Apr 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Wei, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Miguel V. on 2 Apr 2024
Thank you very much for your review. We are ecstatic that you enjoyed your stay with us. I hope we will see you again soon at The Westin Harbour Castle. Have a good day!

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent time! All the staff was lovely and kind. We were seeing a concert at the Scotiabank Arena and the location was very walkable and convenient.
Stayed 2 nights in Mar 2024
Response from FO Team on 31 Mar 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FO Team on 1 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from Director of Food and Beverage on 30 Mar 2024
Dear Allison, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Harbour Castle, Toronto. We look forward to your return and wish you all the best with your future travels.Be Well,Mirza Zafar,Director of Food and Beverage

6/10 Okay

Grace

Travelled with partner
lots of customers were helped before us even though we had been waiting in line. We are young, early twenties and all patrons assisted and cut in front of us were 45 years of age.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 29 Mar 2024
Dear Grace, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Be Well,Mirza Zafar,Director of Food and Beverage

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from FO Team on 17 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
check in was confusing, they ask you to do the online check in so its quick to get your keys when you arrive. I do the online check in only to wait in a huge line with others that did not do the online check in. what is the point of going through the steps if you are making me wait anyway
Stayed 1 night in Mar 2024
Response from Jennifer on 29 Mar 2024
Hello there,I'm incredibly sorry to hear about the experience you were on the receiving end of at our property. Please accept my sincerest apologies for the miss in information that was provided you. I will ensure our team is up to date with all online check in information so this does not happen again. Please let us know if there is anything further we can assist you with at this time. Be Well.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and kind . Hotel room was so nice with a beautiful view and so clean !
Stayed 1 night in Mar 2024
Response from FO Team on 26 Mar 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like to have to park oversized truck in underground parking lot off site. Oversized vehicle parking at site was full.
Stayed 2 nights in Mar 2024
Response from FO Team on 26 Mar 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

shawn Albert

Stayed 1 night in Mar 2024
Response from Director of Food and Beverage on 15 Apr 2024
Dear Mr. Albert, Thank you for choosing The Westin Harbour Castle, Toronto. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Mirza Zafar,Director of Food and Beverage

10/10 Excellent

Marceline

Great!
Stayed 1 night in Mar 2024
Response from bin on 25 Mar 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronage.be wellbin

6/10 Okay

benny

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Benny, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Be Well,Mirza Zafar,Director of Food and Beverage

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location We had a nice water view room Staff was friendly Only complaint would be not enough parking not even valet parking was available
Stayed 1 night in Mar 2024
Response from Miguel V. on 25 Mar 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay!
Stayed 2 nights in Mar 2024
Response from Miguel V. on 25 Mar 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from FO Team on 14 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bin on 25 Mar 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronage.be wellbin

2/10 Terrible

Denise

Arrived to check in at approximately 4pm. We were advised there was no room available for us even though check in begins at 3pm. We were offered a room with 1 king size bed but since we were travelling with two children that wasn’t even an option. We were also advised their parking lot was full and to seek parking elsewhere. Not comfortable with our vehicle being off site in a lot and the inconvenience of not having our room ready (we had an event we needed to get ready for) we decided to cancel our reservation in its entirety. This is not the first time we’ve been disappointed by this hotel. We opted to try and stay here again only for its location. We will not be visiting this hotel again. We were able to find a room quickly at a neighbouring hotel with parking and an available room for a lower rate.
Stayed 1 night in Mar 2024
Response from FO Team on 24 Mar 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage

2/10 Terrible

Maija

Disliked: Staff & service
Room was not ready for over an hour and a half after committed check in, staff committed a credit that was never applied, debit deposit was only provided back in cash, dismissive staff
Stayed 1 night in Mar 2024
Response from Miguel V. on 19 Mar 2024
Thank you for your feedback. We will use this information as an opportunity to be better and learn. We hope you have a great day.

6/10 Okay

Valarie

Travelled with family
The location of our stay was convenient for us. The cleanliness of our room was ok. Lots of finger prints and dust everywhere. Even a black smudge on the inside of the bathroom door below the handle due to a high traffic area. The staff were super friendly however.
Stayed 1 night in Mar 2024
Response from FO Team on 18 Mar 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was exceptional.
Stayed 1 night in Mar 2024
Response from bin on 15 Mar 2024
Dear GuestThank you for your kind review. We do appreciate your loyal and continued patronageWarmest regardsbe well

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s conveniently located but we found a few minor problems. There was still someone’s food left in our mini fridge and no hand soap on the washroom.
Stayed 1 night in Mar 2024
Response from Jennifer on 15 Mar 2024
We're so glad you enjoyed your stay with us! Though, I'm incredibly sorry to hear about the shortcomings you have experienced at our property. Please allow me the opportunity to follow up with our Housekeeping leadership team in order to investigate accordingly. We do hope to have the opportunity to host you again when your travels bring you back to the area!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Mar 2024
Response from bin on 14 Mar 2024
Dear GuestThank you for your kind review.We appreciate your valued business.be well

4/10 Poor

Matthew

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from bin on 14 Mar 2024
Dear GuestThank you for your valued review.We apologize for the shortfall in service and please be assured that we will rectify all issues positivelythank you

8/10 Good

Jaclyn

Stayed 1 night in Mar 2024
Response from bin on 13 Mar 2024
Dear GuestThank you for your kind review. We appreciate and thank you for your valued patronagebe well

2/10 Terrible

JUAN DIEGO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DONT TRUST THE ROOM PICTURES My recent stay at The Westin Harbour Castle, Toronto was a complete disappointment. What was advertised as a luxurious, modern room turned out to be a blast from the past, reminiscent of the 1980s. The stark contrast between the glossy, airbrushed images on their website and the reality of the room I stayed in is downright deceitful. Upon arrival, I immediately noticed the outdated decor and furnishings. The room felt like a relic, with worn-out carpeting and faded wallpaper. It was a far cry from the sleek, contemporary design depicted online. Adding insult to injury, the temperature inside the room was unbearable. Despite adjusting the thermostat multiple times, the air conditioning unit failed to provide any relief. I spent a restless night tossing and turning in the stifling heat, unable to achieve a comfortable temperature. But perhaps the most egregious offence was the blatant misrepresentation of the accommodations. The photos on the hotel's website portrayed spacious, elegantly appointed rooms with modern amenities. In reality, what I received was a cramped, outdated space devoid of any semblance of luxury. It's evident that The westin prioritizes marketing gimmicks over providing a satisfactory guest experience. By luring customers in with false advertising, they betray the trust of unsuspecting travellers who expect honesty and transparency.
Response from FO Team on 11 Mar 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage.

4/10 Poor

brian

Travelled with partner
Liked: Staff & service
Over rated, over priced, thin walls. Better off somewhere else.
Stayed 4 nights in Mar 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jennifer on 11 Mar 2024
We're so glad you enjoyed your stay with us!We look forward to hosting you again when your travels bring you back to the area.Be Well.

6/10 Okay

Mylene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive for the Hotel and Breakfast.
Stayed 1 night in Mar 2024
Response from FO Team on 5 Mar 2024
Thank you for letting us know about this. Your feedback helps us do better.

10/10 Excellent

Joanne, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to amenities, very comfy beds
Stayed 3 nights in Mar 2024
Response from FO Team on 5 Mar 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Excellent

Lisa

Travelled with family
The newly renovated room was gorgeous!
Stayed 1 night in Mar 2024
Response from Jennifer on 8 Mar 2024
We're so glad you enjoyed your stay with us! We look forward to hosting you again soon.Thank you & Be Well.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FO Team on 5 Mar 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Excellent

Angela

A little too expensive, but a nice place
Stayed 1 night in Mar 2024
Response from Jennifer on 2 Mar 2024
Dear Angela,We're happy to hear you enjoyed your stay with us!We hope to welcome you back soon.In the meantime, stay well.