City view

Reviews of Marriott Downtown at CF Toronto Eaton Centre

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1003 reviews" "
Rating 8 - Good. 223 out of 1003 reviews" "
Rating 6 - Okay. 55 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was excellent. We booked the hotel because we were seeing a show at scotiabank arena. We were able to walk to the arena with no issues. Pool was super tiny but the hot tub was nice. Very close to the mall for shopping and it was easy to find spots in the parking garage. The body wash in the shower was did not have a super pleasant scent but the overall room felt very clean. TV remote was a bit difficult to work as well, not sure if the batteries were dying! We would absolutely consider staying here again and it met all of our travel needs!
Stayed 2 nights in Apr 2024
Response from Jo on 18 Apr 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent stay at our property and that it met your travel needs.It's great to know that our convenient location made it easy for you to walk to the Scotiabank Arena for your show, and that you found the parking garage and nearby shopping mall convenient as well.Regarding the TV remote, we apologize for any difficulties you encountered. We will make sure to check the batteries to ensure they are functioning properly.We're thrilled that you would consider staying with us again, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Meeting room was nice and service was exceptional. Short walk to mall and lots of shopping and restaurants. Ralph in the restaurant went above and beyond with recommendations. The Par Bar swing suite was an amazing touch. Pool was beautiful and warm and hot tub was nice too on the top floor. Would definitely return when I have the spare money to spend.
Stayed 2 nights in Apr 2024
Response from Joanna on 17 Apr 2024
Dear guest,Thank you for your fantastic review! We're thrilled to hear that you had such a great experience during your stay with us. It's wonderful to hear that you enjoyed our meeting room, exceptional service, and convenient location near the mall and various dining options. We'll be sure to pass along your compliments to Ralph for going above and beyond with his recommendations.We're delighted that you enjoyed our Par Bar swing suite and that you found our pool and hot tub to be beautiful and enjoyable. Your satisfaction is important to us, and we're glad that we could provide you with a memorable experience.Thank you for choosing to stay with us, and we look forward to welcoming you back when you have the opportunity to return. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the facilities very clean and the staff very helpful. The food was exceptional, definitely a smart upgrade. Our favorite Marriott so far!
Stayed 2 nights in Apr 2024
Response from Joanna on 16 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

Muzhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location and the staff is very friendly and professional.
Stayed 1 night in Apr 2024
Response from Jose on 15 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Excellent service. Beautiful hotel.
Stayed 1 night in Apr 2024
Response from Joanna on 16 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

8/10 Good

Petrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, great location
Stayed 3 nights in Apr 2024
Response from Jose on 13 Apr 2024
Dear Petrice,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, pool facilities could be cleaner - mildew apparent in places
Stayed 1 night in Mar 2024
Response from Joanna on 9 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 5 nights in Mar 2024
Response from Joanna on 9 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“I recently had the pleasure of staying at this hotel and was thoroughly impressed with the quality of the accommodations and the exceptional service provided by the staff. They truly went above and beyond to ensure a comfortable and welcoming experience. However, I feel it’s important to note that there is a homeless encampment situated behind the hotel. This situation presents a complex challenge, not only regarding guest safety but also touching upon broader societal issues. While the hotel itself offers a remarkable stay, potential guests should be aware of this aspect to make an informed decision.”
Stayed 1 night in Jan 2024
Response from Jose on 7 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 Good

HIEP QUANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near downtown, easily accessible
Stayed 2 nights in Mar 2024
Response from Jose on 4 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 Good

Lesley

Liked: Cleanliness, staff & service
The hotel beds were too soft but they were nice to offer a microwave if needed and provide to hotel room.
Stayed 8 nights in Mar 2024
Response from Jose on 4 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Nataliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Decent breakfast. Amazing staff.
Stayed 3 nights in Mar 2024
Response from Joanna on 2 Apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

4/10 Poor

Danny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and hot tub were dirty and hot tub was cold
Stayed 2 nights in Mar 2024
Response from Joanna on 2 Apr 2024
Dear guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with the cleanliness of the pool and the temperature of the hot tub during your stay.Maintaining clean and properly functioning amenities is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address these issues promptly with our maintenance team to ensure that they are resolved and do not occur again in the future.We appreciate your patience and understanding, and we hope that this isolated incident does not deter you from choosing to stay with us again in the future.

10/10 Excellent

Mirou

Travelled with family
Liked: Amenities
Welcoming staff
Stayed 2 nights in Mar 2024
Response from Joanna on 2 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great local area with very friendly staff and clean property.
Stayed 1 night in Mar 2024
Response from Joanna on 2 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

mariel, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 4 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2024
Response from Joanna on 1 Apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was great
Stayed 5 nights in Mar 2024
Response from Jose on 28 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely. Restaurant overpriced and not great. Area very "downtown" - upscale mall nearby but otherwise many fairly unappealing Asian greasy spoons.
Stayed 7 nights in Mar 2024
Response from Jose on 4 Apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. I shared your comment on pricing on our food items in TRIOS Bistro with our restaurant manager. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Stayed 3 nights in Mar 2024
Response from Jose on 28 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been a bit since I last stayed in Toronto. Much quieter than expected. Clean bathroom and room. We loved the shower heads the eucalyptus body wash scent. Only suggestion would be to offer more towels. Another thing I loved was the pillow spray. This was a good touch! I would definitely return on my next trip to T.O
Stayed 1 night in Mar 2024
Response from Joanna on 26 Mar 2024
Dear guest,Thank you for choosing to stay with us during your recent visit to Toronto! We're delighted to hear that you had a pleasant experience overall.It's great to know that you found your room and bathroom to be clean and enjoyed the shower heads and eucalyptus body wash scent. We're thrilled that these amenities added to the comfort and enjoyment of your stay. You are always welcome to request for more towels by calling the 'At Your Service' or the Front Desk.I apologize if this information wasn't relayed to you at check in. We're also glad to hear that you appreciated the pillow spray. We aim to provide little touches that enhance the overall experience for our guests, and we're thrilled that you enjoyed this feature.Thank you for your kind words, and we look forward to welcoming you back on your next trip to Toronto

10/10 Excellent

Shonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$50 a day for parking!!!!! Ridiculous!!! Guests not waiting until you leave the elevator. Iced tea lovely!!
Stayed 1 night in Mar 2024
Response from Jose on 24 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jose on 24 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 2 nights in Mar 2024
Response from Jose on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Melody Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Mar 2024
Response from Jose on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jose on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jose on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the convenience of the lounge.
Stayed 1 night in Mar 2024
Response from Jose on 16 Mar 2024
Dear Victoria,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Margo

Great location
Stayed 1 night in Mar 2024
Response from Jose on 16 Mar 2024
Dear Margo,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities
Great spot for a couple nights in Toronto! Very clean and safe. Pool and hot tub seemed crowded always but the gym is very nice. Centrally located to everything you want and need. Would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Jose on 16 Mar 2024
Dear Nick,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Kim, Port Colborne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and whirlpool for the kids. Elite lounge was great!!
Stayed 2 nights in Mar 2024
Response from Jose on 16 Mar 2024
Dear Kim,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

4/10 Poor

John

Travelled with family and small children
Room wasn’t ready at check in even though I called ahead and put a request for a 3pm check in (room wasn’t ready until 4:30pm). Toilet was clogged in our room. From 3:30 am until morning the room smelled like sewage.
Stayed 1 night in Mar 2024
Response from Joanna on 12 Mar 2024
Dear guest,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We understand the importance of a smooth and timely check-in process, and we regret that we fell short of meeting your expectations in this regard. Your request for a 3:00 PM check-in time had been noted. However, our regular check in time is 4pm and any early check in is not guaranteed as it is based upon availability. We apologize for the delay in having your room ready. Additionally, we apologize for the inconvenience caused by the clogged toilet in your room and the unpleasant odor you experienced during the night.Your comfort and satisfaction are our top priorities, and we hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve during your next visit.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanna on 12 Mar 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

6/10 Okay

Pasqualino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Missing dring wall in bottlrs
Stayed 1 night in Mar 2024
Response from Jose on 16 Mar 2024
Dear Pasqualino,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.I appreciate if you can give some insights on where we fall short of your expectations with regards to our guest service.Thank you for your loyalty as a Marriott Bonvoy Silver Elite member. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the inside of the hotel was great. Too many tents and homeless people living outside. Didn't really want to go outside after dark
Stayed 2 nights in Mar 2024
Response from Joanna on 12 Mar 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you enjoyed the interior of our property.We understand your concern regarding the presence of tents and homeless individuals outside the hotel, especially after dark. While we strive to provide a safe and comfortable environment for all our guests, we recognize that external factors such as these can impact your overall experience.Please rest assured that we take the safety and security of our guests very seriously, and we are actively working with local authorities and community organizations to address this issue to the best of our ability.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.

10/10 Excellent

David

Stayed 7 nights in Feb 2024
Response from Jose on 28 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Francois

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 4 nights in Mar 2024
Response from Jose on 9 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Amarpreet, Canton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable stay.
Stayed 2 nights in Mar 2024
Response from Jose on 7 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Mailyng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellently located
Response from Jose Roxas on 7 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Carmela Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jose on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely except for the greasy fingerprints all over the fridge and a few other things. Some dust on the carpets around the furniture. Everything else was amazing!
Stayed 1 night in Feb 2024
Response from Joanna on 27 Feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.I apologize for the dust in the carpet. I will address this with the housekeeping team. We look forward to welcoming you back in the future.

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff. Clean rooms.
Stayed 1 night in Feb 2024
Response from Joanna on 27 Feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

Salum, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maizing customer service safety is great food a maizing close to Eaton Centre I can’t wait to come back again
Stayed 2 nights in Feb 2024
Response from Joanna on 27 Feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and classy interior with very friendly and helpful staff. Good amenities and location.
Stayed 1 night in Feb 2024
Response from Jose on 25 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in a very busy area of Toronto
Stayed 4 nights in Feb 2024
Response from Jose on 25 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 Excellent

CONRAD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are 5/5 Parking Garage is clean
Stayed 1 night in Feb 2024
Response from Jose on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Omie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jose on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 Excellent

Starlee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff, goes above and beyond to make sure guests feel welcome and all needs are met
Stayed 2 nights in Feb 2024
Response from Joanna on 19 Feb 2024
Dear guest, On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

jing

Liked: Amenities
Very good staff
Stayed 1 night in Feb 2024
Response from Joanna on 19 Feb 2024
Dear guest, On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 Excellent

CRESGENE ANNE

Stayed 1 night in Feb 2024
Response from Jose on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.