Reception

Reviews of 1 Hotel Toronto

1 Hotel Toronto
550 Wellington St W, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 210 out of 268 reviews" "
Rating 8 - Good. 34 out of 268 reviews" "
Rating 6 - Okay. 11 out of 268 reviews" "
Rating 4 - Poor. 9 out of 268 reviews" "
Rating 2 - Terrible. 4 out of 268 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Truly stunning and the most professional staff I have ever encountered.
Stayed 1 night in Mar 2024
Response from Christopher and The 1 Hotel Family on 17 Mar 2024
Good morning Jennifer, Thank you for your kind review. We are so pleased that you had a wonderful stay with us at 1 Hotel Toronto and we hope that we are able to welcome you back in the near future. Wishing you a lovely day ahead!

2/10 Terrible

Neil Owen

I got stuck in the washroom, they had to take out the door for me to get out. What if my wife wasn’t there to call the front desk for help. There’s no phone in the washroom. I was there for over 30 minutes. Terrible
Stayed 1 night in Mar 2024
Response from Meli on 13 Mar 2024
Hello Neil, We are so sorry to hear about the fright and uncomfortable time! This is not what we would have hope for you and hope to make it up to you. Please feel free to connect with us at anytime if you wish to discuss this further. We would jump at the chance to make it right. Thank you for sharing your experience.

10/10 Excellent

Sasha

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, the suite room with the tub is phenomonal but the quality of everything throughout tells me a standard room would also be incredible. Great cocktails at Harriet's and a good happy hour, roof top is beautiful, all staff are super helpful. Parking lot right across the street.
Stayed 1 night in Feb 2024
Response from Aaron on 29 Feb 2024
Hi Sasha! Thank you for taking the time to write this kind review. We are so happy to see that you loved your room & had a great experience at Harriet's. We hope to be able to welcome you back again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christopher and The 1 Hotel Family on 29 Feb 2024
Good afternoon Shawn, Thank you for choosing to stay in our sustainable sanctuary. We hope that you had an exceptional stay and that we are able to welcome you back in the near future. Thank you once again and we are wishing you a lovely week ahead.

10/10 Excellent

CARLA LYNNE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher and The 1 Hotel Family on 29 Feb 2024
Good afternoon Carla Lynne, Thank you so much for choosing to stay with us in our sustainable sanctuary. We hope that your stay was exceptional and that we may have the pleasure of welcoming you back in the near future. Kindest regards,

10/10 Excellent

Ahylin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Christopher and The 1 Hotel Family on 27 Feb 2024
Good evening Ahylin, We hope that you enjoyed your stay with us and that we will be able to welcome you back in the near future!!

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 22 Feb 2024
Hi Valerie! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you soon.

10/10 Excellent

Ngoc, Waterloo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location and easy parking access.
Stayed 1 night in Feb 2024
Response from Aaron on 19 Feb 2024
Hi Dinh! Thank you for taking the time to rate your recent stay! We are so happy to see that you had a great experience. We hope to see you again soon!

8/10 Good

ugo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 18 Feb 2024
Hi Ugo! Thank you for taking the time to rate your recent stay with us. We hope to be able to welcome you back again soon!

10/10 Excellent

Rakesh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 16 Feb 2024
Hi Rakesh! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us. We hope to see you again soon!

8/10 Good

Matt

Stayed 1 night in Feb 2024
Response from Aaron on 12 Feb 2024
Hello Matt! Thank you for taking the time to rate your recent stay. We are happy to see that you enjoyed your time with us! We hope to be able to welcome you back soon.

10/10 Excellent

Donato, montreal

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Aaron on 2 Feb 2024
Hi Donato! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aaron on 2 Feb 2024
Hi Tara! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Excellent stay and very impressed with the property.
Stayed 2 nights in Jan 2024
Response from Jonah Aridi on 28 Jan 2024
Hi Christopher,Thank you so much for your kind words. We are so glad you enjoyed your stay.Wishing you a wonderful week ahead!

8/10 Good

boyan

Stayed 1 night in Dec 2023
Response from Aaron on 14 Jan 2024
Hi Boyan! Thank you for taking the time to rate your stay with us. We are happy to see you enjoyed your time with us. We hope to be able to welcome you again soon!

10/10 Excellent

cat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the breakfast was super expensive and it wasn’t good. the coffee was actually awful. totally different than my last breakfast when i stayed there but the room was incredible and the staff are all top notch. i love this hotel. sad about the subpar breakfast experience but otherwise wonderful.
Stayed 1 night in Dec 2023
Response from Jonah Aridi on 28 Jan 2024
Hello Cat,Allow me this moment and thank you for your feedback regarding your recent visit. We take great pride in delivering highly personalized service, and I appreciate your kind words. It was a pleasure to host you. We do want to take a moment to apologize about the issues you experienced with breakfast. We will pass on the feedback to our dining team to see what went wrong. We are sorry for letting you down.We hope to welcome you back soon and give you the experience you deserve!

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience! The rooms are big and the service is top notch. We'll definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Aaron on 1 Jan 2024
Hi Adi! Thank you so much for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your room & received great service from our team members. We hope to see you soon!

8/10 Good

Ivana

Travelled with partner
Liked: Cleanliness, amenities
The hotel was generally good, but did not necessarily meet my expectations for a five star hotel. For example, in our washroom, the hand held shower head was faulty and did not work properly. The room was also smaller than expected and didn’t look exactly like the photos advertised on the website. The service was also generally good, but we didn’t feel like it was great. For example, we got 1 pm complimentary check out in the morning, but a hotel staff member went into our room at around 12:30 pm to ask when we’re planning on checking out. This was odd since we already received confirmation from front desk in the morning for late check out and a new room key too. Overall, the hotel was good but did not exceed our expectations considering the high price point.
Stayed 1 night in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Ivana! Thank you for taking the time to provide feedback on your recent stay with us. We wanted to take a moment to sincerely apologize for any inconvenience the shower head caused & for being disrupted prior to your arranged late departure time. This is certainly not the 1 Hotel experience we wanted you to have. Some of our guest rooms have different sizes & layouts depending on their location in our building, however we apologize if the size if your room let you down. We have placed a note on your guest profile to assign a more spacious room on your next visit.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fragrance and decor we're unique.
Stayed 4 nights in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Christian! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us along with our signature scent "Kindling" & our nature-inspired design. We hope to be able to welcome you back soon!

10/10 Excellent

Kazuya

Stayed 1 night in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Kazuya! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you again soon!

4/10 Poor

Jared

Stayed 1 night in Dec 2023
Response from Christopher and The 1 Hotel Family on 2 Feb 2024
Good evening Jared, We hope that you enjoyed your recent stay with us at 1 Hotel Toronto! We are always evolving and wanting to better ourselves and our team to deliver the best experience for our guests! We were wondering if you could be so kind as to share any additional information on you stay. Thank you and wishing you a wonderful Evening ahead.

10/10 Excellent

Stephanie, Chicago

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meli on 24 Dec 2023
Hi Stephanie, thank you for your amazing review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb service and accommodation, great location for popular bars and restaurants.
Stayed 5 nights in Dec 2023
Response from Aaron on 17 Dec 2023
Hi Matthew! Thank you for taking the time to provide feedback on your recent stay. We are so happy to see that you received great service from our team members and enjoyed your room. We hope to see you again soon!

10/10 Excellent

Mina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Aaron on 10 Dec 2023
Hi Mina! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us. We hope to see you soon!

10/10 Excellent

Marta

Stayed 2 nights in Dec 2023
Response from Aaron on 10 Dec 2023
Hi Marta! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you soon!

10/10 Excellent

avo

Stayed 3 nights in Nov 2023
Response from Meli on 24 Dec 2023
Thank you for a glowing review! We hope to welcome you back soon!

8/10 Good

Mirela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property as expected. Valet was not available. Walked around the building to see someone at front desk. No one was there. Had to call the property to see if someone could come out and help us. That was a negative. The building and the amenities are perfection. Clean and top of the line.
Stayed 1 night in Nov 2023
Response from Christopher and The 1 Hotel Family on 22 Nov 2023
Good evening Mirela, Thank you so much for your feedback. We take all feedback from our guests seriously and we always use them as a learning opportunity so that we, as a company can grow and excel. Our goal is always to deliver top service!Rest assured that we shall speak with our valet team so that they are always present for our guests. If there is anything that we may assist with, please don't hesitate to contact us directly at 1tofrontoffice@1hotels.comThank you once again. Wishing you a lovely evening ahead!

10/10 Excellent

Anna Maria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Aaron on 21 Nov 2023
Hi Anna Maria! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2023
Response from Aaron on 21 Nov 2023
Hi Michael! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Michele

Stayed 1 night in Nov 2023
Response from Aaron on 15 Nov 2023
Hi Michele! Thank you for taking a moment to rate your recent stay with us. We see that there may be some room for us to improve. We hope to be able to welcome you back another time to give you the stay you deserve!

10/10 Excellent

Anna, Hoboken

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It felt like home away from home. Design is lovely, very comfortable, and everybody was friendly.
Stayed 1 night in Nov 2023
Response from Jonah Aridi on 14 Nov 2023
Hi Anna! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us. We hope to see you soon!

10/10 Excellent

Sandra, Fort McMurray

Stayed 2 nights in Nov 2023
Response from Aaron on 10 Dec 2023
Hi Sandra! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you soon.

10/10 Excellent

Wendy

Stayed 3 nights in Nov 2023
Response from Aaron on 9 Nov 2023
Hi Wendy! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us. We hope to see you soon!

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
All around great hotel! Staff was very professional and on top of everything. I will definitely be back!
Stayed 4 nights in Nov 2023
Response from Aaron on 7 Nov 2023
Hi Dennis! Thank you for taking the time to provide feedback on your recent stay. We are so happy to see that you had a great experience with our team. We can't wait to welcome you back!

10/10 Excellent

Malcolm

Stayed 2 nights in Nov 2023
Response from Aaron on 3 Dec 2023
Hi Malcom! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your stay! We hope to see you soon.

10/10 Excellent

Peter

Stayed 3 nights in Oct 2023
Response from Jonah Aridi on 19 Nov 2023
Hi Peter,We are so glad you enjoyed your stay with us. We look forward to welcoming you back sometime in the future!Warm Regards,Jonah AridiFront Office Supervisor

10/10 Excellent

Stephen

Liked: Amenities
Professional service, beautiful and well appointed room
Stayed 1 night in Oct 2023
Response from Aaron on 30 Oct 2023
Hi Stephen! Thank you for taking the time to rate & provide feedback on your recent stay. We are so happy to see that you loved your guest room and had a great experience with our team members. We hope to be able to welcome you back soon!

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1Hotel does not disappoint! Loved our stay. Room was superb and hotel bar super chill with a great musician. Hotel robot communicator not spot on. Only issue. Would recommend staying here!
Stayed 1 night in Oct 2023
Response from Aaron on 28 Oct 2023
Hi Gretchen! Thank you for taking the time to review your recent stay. We are so happy to see that you enjoyed our Flora live music! We sincerely apologize if you experienced any issues with our texting service. We hope to see you again!

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from Jonah Aridi on 14 Nov 2023
Hi Wendy! Thank you for taking the time to rate your recent stay. We hope to see you soon!

10/10 Excellent

stephen

Stayed 2 nights in Oct 2023
Response from Meli on 23 Oct 2023
Hello Stephen, Thank you for taking a moment to provide your feedback. We loved how much you enjoyed your stay! Please come visit us again soon!

10/10 Excellent

Roberta Ann, Batavia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Meli on 23 Oct 2023
Hi Roberta Ann! Thank you for providing us with a perfect score! We are honoured and hope to meet again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Room comfort
Hippest place downtown
Amazing property. Beautiful lobby and bar area. Great staff. Fun and cool place to be.
Stayed 3 nights in Oct 2023
Response from Aaron on 18 Oct 2023
Hello! Thank you for taking the time to provide feedback on your recent stay. We are so happy to see that you had a great experience at Flora and with our team members. We hope to be able to welcome you back again soon!

10/10 Excellent

sandro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aaron on 18 Oct 2023
Hello Sandro! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

8/10 Good

JEZVIC

Stayed 1 night in Oct 2023
Response from Aaron on 18 Oct 2023
Hello Jezvic! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful ambience, impeccable room, loved that it has hard wood instead of carpets. Absolutely stunning greenery and plants in and around the hotel. The entire experience feels like a luxury spa. Great restaurants in the hotel. The only suggestion is to add a small shop for quick snacks/drinks if needed. Otherwise it’s a 5/5 for us.
Stayed 1 night in Oct 2023
Response from Aaron on 10 Oct 2023
Hi Anna! Thank you for taking the time to review your recent stay & for leaving us this wonderful review. We are so happy to see that you loved our nature-inspired design and our restaurants. Thank you for your feedback about offering a place for guests to purchase snacks & drinks. Our Flora bar is a great place in the morning to grab a snack & beverage to-go, however we understand that you may be looking for a place to purchase these items all day long. We are always evolving and we value feedback like this so we can better our guest experience! We hope to see you again soon.

4/10 Poor

Dana

Travelled with family and small children
Liked: Amenities
I had few txt exchanges on two separate days and asked hotel to leave a welcome note for my 6yr old son as it was just first time in Canada/ Toronto. I was assured it will happen, but then it never happened in the Fri/sat/sun that we were there - pretty disappointed. Also valet parking - make sure you have buffer of 15 mins of waiting as that’s how long it tends to take for them to come take the car - the valet spot was not attended while we were there. For the first reason will be unlikely to stay at this hotel again.
Stayed 2 nights in Oct 2023
Response from Aaron on 10 Oct 2023
Hi Dana! Thank you for taking the time to provide feedback on your recent stay. We are always evolving, and we value feedback like yours so we can better our guest experience. We wanted to take a moment to sincerely apologize if we let you down! We appreciate your feedback about your valet parking experience and will certainly look into what went wrong & how we can improve. We hope to be able to welcome you back another time and show you the 1 Hotel experience you deserve!

10/10 Excellent

Harpreet

Stayed 2 nights in Sep 2023
Response from Aaron on 18 Oct 2023
Hello Harpreet! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
I lived my stay service from the bar to the pool and especially the concierge and front desk management was outstanding!! Fabulous stay!!
Stayed 1 night in Sep 2023
Response from Aaron on 17 Sept 2023
Hi Elizabeth! Thank you for taking the time to rate your stay and for your kind words. We are so happy that you enjoyed the service, bar, rooftop pool! We hope to be able to welcome you back soon!

10/10 Excellent

Allison

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Aaron on 17 Sept 2023
Hi Allison! Thank you for taking the time to rate your recent stay with us. We hope to see you again soon!