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The only down side was that the room was a bit warm even with the window on at night (aircon not working). The hotel location, the staff & food were fantastic. Great scenery to view, good for hikers,cyclists,climbers, pony treking as all available within the area of Ordesa. Highly recommend the hotel & would stay again.
john
Stayed 2 nights in Jun 2023
Response from . on 22 Jun 2023
Very grateful for such a positive assessment!We hope to have your trust again if you travel to our city again.a cordial greetingThe Silken Ordesa team
The location is beautiful. Great to have parking. Breakfast was fine.
Kathryn
Stayed 2 nights in Jun 2023
Response from . on 22 Jun 2023
Thank you very much for sharing your experience and helping other travelers to know us better.A cordial greeting.The Silken Ordesa team
8/10 Good
Christopher
Travelled with family
28 Jul 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
2 night stopover.
Nice rustic hotel. Lovely staff. Major downfall is there is no air conditioning in rooms and we stayed during July… very hot ! Fabulous scenery. Beautiful villages nearby to visit.
The staff hardly speaks English, the rooms are in bad Conditions. The Ac wasn’t working and the windows were stuck. Although complaining the front desk at 7 pm they did nothing to fix the problem and only after midnight they Ofer us a new room.
I will recommend you to keep away from this hotel.
We checked in around 6:30pm and had no troubles. The front desk staff member He was great and his English was some of the best we had come across in our travels. He was helpful when we asked about shops in the area. The room was very nice and clean. This hotel is also very close to some great hiking.
Verified traveller
Stayed 1 night in Sep 2019
Response from Silken Ordesa on 12 Oct 2019
We want to thank you for taking a few minutes of your time to share with us the assessment of your recent stay at our hotel.
We greatly value your opinion and comments, so we are pleased to know that your experience has been positive in general computation.
Tell him that pleasure has been mutual. A great satisfaction to have been able to count on your trust, and have allowed us to accompany you in this experience.
We hope to see you again soon.
A cordial greeting.
Silken Ordesa
The staff was very nice. The location was great with great views all around. Major problem with sound proofing. We could hear everything from the room next door and luckily they were not making excessive noise otherwise it would have been terrible. We could hear toilet flushing and showers from other rooms
Verified traveller
Stayed 1 night in Oct 2019
Response from Silken Ordesa on 12 Oct 2019
First of all, we would like to thank you for taking a few minutes of your time to share with us the assessment of your recent stay at our hotel. We highly value your opinion and comments, which will help us identify our improvement points in order to take appropriate action.
Your information will help the Silken Ordesa team to better focus our efforts to better meet your expectations of facilities, services and personal attention.
We look forward to your trust again.
A cordial greeting.
Silken Ordesa
Easy access to hikes as well as excellent food service
Verified traveller
Stayed 3 nights in Sep 2019
Response from Silken Ordesa on 22 Sept 2019
First of all, we would like to thank you for taking a few minutes of your time to share with us the assessment of your recent stay at our hotel.
We greatly value your opinion and comments, so we are pleased to know that your experience has been positive in general computation. We will continue working to better meet your expectations of facilities, services and personal attention.
We hope to see you again soon.
A cordial greeting.
Silken Ordesa
Pool is ice cold. Very close to everything. Food good adequate. Rooms good. Bathtub shower awkward. Staff very friendly and helpful. Shouldn’t allow people to talk on cell phones in breakfast room. Food is warm not hot. Coffee is warm not hot. We liked the place but others would prefer to be in heart of Torla in order to walk to bus for Perdido walks. Torla is only 1 km away. Pool is fine after hiking for 6 hours but bitterly cold for normal swimming.
Verified traveller
Stayed 6 nights in Aug 2019
Response from Silken Ordesa on 10 Sept 2019
First of all, we would like to thank you for taking a few minutes of your time to share with us the assessment of your recent stay at our hotel. We highly value your opinion and comments, which will help us identify our improvement points in order to take appropriate action.
Your information will help the Silken Ordesa team to better focus our efforts to better meet your expectations of facilities, services and personal attention.
We look forward to your trust again.
A cordial greeting.
First of all, we would like to thank you for taking a few minutes of your time to share with us the assessment of your recent stay at our hotel. We highly value your opinion and comments, which will help us identify our improvement points in order to take appropriate action.
Your information will help the Silken Ordesa team to better focus our efforts to better meet your expectations of facilities, services and personal attention.
We look forward to your trust again.
A cordial greeting.
Silken Ordesa
10/10 Excellent
Verified traveller
19 Aug 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Silken Ordesa on 30 Aug 2019
First of all, we want to thank you for sharing with us the assessment of your experience in our hotel.
Your comments are very important to determine improvement points in order to meet the expectations of our guests in our work.
We will be happy to see you again.
10/10 Excellent
Verified traveller
16 Aug 2019
Verified traveller
Stayed 3 nights in Aug 2019
Response from Silken Ordesa on 30 Aug 2019
First of all, we want to thank you for sharing with us the assessment of your experience in our hotel.
Your comments are very important to determine improvement points in order to meet the expectations of our guests in our work.
We will be happy to see you again.
10/10 Excellent
Verified traveller
10 Aug 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Aug 2019
Response from Silken Ordesa on 30 Aug 2019
First of all, we want to thank you for sharing with us the assessment of your experience in our hotel.
Your comments are very important to determine improvement points in order to meet the expectations of our guests in our work.
We will be happy to see you again.
6/10 Okay
Verified traveller
Travelled with family
10 Aug 2019
Liked: Cleanliness
This location was very good and price was reasonable. I loved having all 4 of my family in one large room.
Verified traveller
Stayed 1 night in Aug 2019
Response from Silken Ordesa on 19 Aug 2019
Thank you very much, on behalf of the entire Silken Ordesa team, for sharing with us the assessment of your stay. We appreciate your comments, as they allow us to have a vision of what your impressions have been, and thus be able to improve our quality of work, in order to meet the expectations placed on us. We hope to have your trust again.
Lovely hotel, beautiful location, the most delicious red pepper salad I've ever eaten and the staff were very welcoming of our dog
John
Stayed 1 night in Jul 2019
Response from Silken Ordesa on 20 Jul 2019
We are delighted to know that you have enjoyed a pleasant experience.
As it says, this environment is extraordinary, and we feel very fortunate to be able to enjoy it and make our guests enjoy it with us.
We will be happy to see you again.
WiFi doesn't reach 3rd floor, no in room coffee, and ac isn't sufficient for the hottest days. But location was great, and views were amazing
Verified traveller
Stayed 2 nights in Jul 2019
Response from Silken Ordesa on 20 Jul 2019
First of all, we want to thank you for sharing your comments with us. Thanks to them, we can determine errors or points of improvement to be able to satisfy the expectations of our guests.
We hope to have your trust again on another occasion.
Staff was super helpful. Easy access to National Park and hiking trails. Nice room, very clean
Dale
Stayed 2 nights in Jul 2019
Response from Silken Ordesa on 13 Jul 2019
Thank you very much for sharing the evaluation of your experience with us. Your opinion helps us to determine the points of improvement in our quality of services and to be able to fulfill the expectations deposited in us.
We are pleased to know that you have enjoyed a pleasant stay, and that our personal team has made you feel at home. Developing our work in an environment like this is always a privilege, and we will always be happy to provide our guests with an unforgettable experience.
We hope to see you again with us.
Loved everything about it but the view makes it even better!!!!
Lisa
Stayed 2 nights in Jul 2019
Response from Silken Ordesa on 13 Jul 2019
Thank you very much for sharing the evaluation of your experience with us. Your opinion helps us to determine the points of improvement in our quality of services and to be able to fulfill the expectations deposited in us.
We are pleased to know that you have enjoyed a pleasant stay, and that our personal team has made you feel at home. Developing our work in an environment like this is always a privilege, and we will always be happy to provide our guests with an unforgettable experience.
We hope to see you again with us.
We enjoyed very much our stay... location is perfect and the personnel at the hotel are super friendly and kind. We appreciated the help of Rodrigo! We highly recommend to stay there...
Maria Teresa
Stayed 2 nights in Jul 2019
Response from Silken Ordesa on 13 Jul 2019
Thank you very much for sharing the evaluation of your experience with us. Your opinion helps us to determine the points of improvement in our quality of services and to be able to fulfill the expectations deposited in us.
We are pleased to know that you have enjoyed a pleasant stay, and that our personal team has made you feel at home. Developing our work in an environment like this is always a privilege, and we will always be happy to provide our guests with an unforgettable experience.
We hope to see you again with us.
Nice hotel within easy driving distance of various areas of the Ordesa national park. One should be aware, that only superior rooms on the top floor are air conditioned. Expedia’s does not offer an option to book these rooms. We were quite disappointed when we discovered this and the hotel staff was quite accommodating and moved us to the air conditioned rooms without additional charge with these rooms usually costing Eur 50/day more than the standard rooms
Verified traveller
Stayed 4 nights in Jun 2019
Response from Silken Ordesa on 13 Jul 2019
Thank you very much for sharing the evaluation of your experience with us. Your opinion helps us to determine the points of improvement in our quality of services and to be able to fulfill the expectations deposited in us.
We are pleased to know that our staff had the opportunity to offer you a satisfactory solution that has allowed them to enjoy a pleasant stay.
We will be happy to see you again.
We were really pleased we stayed at Silken Ordesa. We loved afternoons in the garden after walks in the Nat Park and also enjoyed an evening meal here. It is a short walk into Torla where there are restaurants to eat at as well. We had a room on the top floor. It was a good size - handy when staying for several nights. The only issue was that we couldn’t work out how to open the window - and the aircon did not cool the room very much. We should have asked at reception about these but were too busy enjoying the area!!
Verified traveller
Stayed 3 nights in May 2019
Response from Silken Ordesa on 11 Jun 2019
We want to thank you for sharing with us the assessment of your stay at our hotel.
We are delighted to know that you have enjoyed the experience. As it says, this is a magical place that does not leave anyone indifferent. For us it is a real privilege to be located in this environment, which makes our work very rewarding.
It is very important to know your opinion in order to work on aspects that improve the quality of our guests' stay. That's why we thank you, on behalf of the entire Silken Ordesa team.
We hope to see you again with us.
RICO SUAVE! I've traveled all through Europe, the gentleman that greeted us and check us in is one of the most personable, sincerely friendly without being intrusive person in his position I've come across in a long time. Others in the industry should take notice and try to emulate him! Management should reward him!! His English teacher mother taught him not only how to speak the language well but also a few manners and how to welcome others. The whole staff was accommodating. Good dinner! Good location! Good value! Stay here!!!
It was perfect, it was very nice to find a gift for my dog
Silvana
Stayed 3 nights in Sep 2018
Response from Hotel Silken Ordesa on 1 Oct 2018
Dear silvana. Thank you very much for your comments and ratings. We love knowing that you and your precious dog were at home. Kind Regard. Hotel Silken Ordesa
Hotel was clean and nice. It was located a few minutes away from the city center, but a little closer to the park. The park was beautiful and the town was pretty neat too.
A beautiful part of Spain. Be sure to climb Mt. Perdido, it is spectacular. A bus takes you to the entrance and they run consistently. The hotel and staff were very nice. The best is the location and the views.
We got a family room on the top floor which was a great size and had two single beds for the kids. However the aircon did nothing but blow hot air so very sticky night. Evening meal and breakfast was great. During the night a four hour thunder storm occurred with golf ball sized hailstones. In the morning numerous cars had smashed windscreens and our hire car is now styling the new dimple look. The hotel does provide covered parking which I now regret not using.
Lovely resort and access to mountains for hiking. No complaints.
Dr Rodney
Stayed 2 nights in Jul 2017
6/10 Okay
Verified traveller
14 Jul 2017
Liked: Cleanliness
Nice hotel close to national park
There was a musty smell in the room except when the windows were open. We were happy to keep them open, because it was warm--but there were no screens.
The food (breakfast and dinner) was very good. Great place for accessing the Pyrenees for hiking.
Hotel was fine beautiful scenery but disappointed that it stated it had air conditioning and there wasn't any, fortunately the weather wasn't great but would have still liked it.
Muy lindo el hotel, esta un pelin lejos de pueblo, el Spa se paga...el desayuno muy bueno con mucha variedad de todo, me faltó leche de avena por es...