Ratings based on 300 Verified Reviews

3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Craig

Good price for a Bare-bones Motel

Posted 30-Mar-2017 on Hotels
The room was very clean and a reasonable size. The bed was too hard for my liking, but that's a personal preference. The kitchen was not stocked with dishes at arrival - you must tell them at the desk what you need and they bring only what's requested. You must provide your own dish soap, etc. I stayed two night and after the first, the room was not touched (bed not made, bathroom not cleaned or towels replaced, etc.) The refrigerator made so much noise that I ended up turning it off in the middle of the night so I could sleep.
Comment from Hotel Management
01-Apr-2017 by Manager, Hotel Management
Craig, thank you for your review. It's nice that you liked your room and the value we offer, but we are sorry for the maintenance issue in your room. I have shared your comments with the respective team to ensure that it is fixed immediately. Having said that, we apologize if our housekeeping services were not shared with you. Our suites are designed for long-term guests, and to respect their privacy, our housekeeping service is done on a weekly basis. These services are available for a minimal fee, and linen and towels exchange is available at the front desk at any time and complimentary. We value your feedback and hope the positive aspects of your stay will bring you back to our hotel in the future. Sincerely, General Manager
5 out of 5
by A verified traveller

Posted 26-Mar-2017 on Hotels
Comment from Hotel Management
28-Mar-2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Toledo - Holland and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Huntsville, Al

Nice room/facility for the price.

Posted 25-Mar-2017
I enjoyed my stay and was very comfortable. The hotel was conveniently located. The room was neat & clean.
Comment from Hotel Management
25-Mar-2017 by General Manager, Hotel Management
It was a pleasure having you as our guest, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to having you back soon. Sincerely, General Manager
5 out of 5
by A verified traveller

Great Value and Accommodations

Posted 19-Mar-2017 on Hotels
I was very impressed with the facility given the great rate. I just needed a place to spend the night on a short trip, and it was a great value. Definitely will consider staying here again when I visit the area. Front desk folks were friendly and accommodating and the room was great. My only negative is that the room next to mine rose at 4:30am and were a bit noisy, but this was not a huge concern.
Comment from Hotel Management
22-Mar-2017 by Manager, Hotel Management
Thank you for the glowing review of the Extended Stay America - Toledo - Holland. It’s wonderful to know you found us to be a great value and that you enjoyed our facilities as well as service. Your feedback is much appreciated, and we can’t wait to welcome you back. Sincerely, General Manager
4 out of 5
by Ebony

Posted 17-Mar-2017 on Hotels
Comment from Hotel Management
19-Mar-2017 by General Manager, Hotel Management
Ebony, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Toledo – Holland. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Busy Place Next to the Freeway

Posted 15-Mar-2017
Pros: It's not far off the highway.
Cons: The signage getting to it is not good. My car navigation system had a hard time getting me there.
Overall, the experience was ok, but I recommend getting a room away from the freeway side because there is a lot of traffic noise.
Comment from Hotel Management
16-Mar-2017 by General Manager , Hotel Management
Thanks for the candid feedback. Although you had an overall pleasant visit, we apologize your rest was disturbed due to noise from the highway. We regret the inconvenience it caused you. We hope to have you back as our guest again, so we can reserve a suite for you which does not face the highway. We appreciate your business and hope to see you back soon. Sincerely, General Manager
5 out of 5
by david

Excellent Stay

Posted 13-Mar-2017 on Hotels
Great staff, plenty of things to do in area, room comfortable and clean
Comment from Hotel Management
14-Mar-2017 by General Manager, Hotel Management
David, It was a pleasure having you as our guest at Extended Stay America - Toledo - Holland. We truly appreciate your kind comments regarding our attentive staff and ideal location. We look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
by Veronica

Good location

Posted 06-Mar-2017 on Hotels
Good location. Didn't like hack by to wait till 7:00am to check out
Comment from Hotel Management
09-Apr-2017 by Manager, Hotel Management
Veronica, we appreciate you staying with us and providing a review of your experience. It’s our pleasure knowing you loved our location and had an overall nice stay. However, we are sorry for any inconvenience you experienced during your visit. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveller

Just okay, good for a low budget stay!

Posted 20-Feb-2017 on Hotels
Staff was great! Walls were very thin and I could here other stomping around late and night, I was also woken up fairly early by others being VERY noisy in the hallway. Decent price, Decent location, however I would pay more for different place next time.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Feb-2017 on Hotels