Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Ontario, Canada

Got the job done

Posted 04-May-2016
Pros: The location was perfect for a quick overnight stay.
Cons: Renovations are a necessary evil, I had no problems at this hotel.
Location: I didn't do anything, it was a place to rest after a long day of driving.
Easy access to 23 and despite the renovations the front desk person was really nice. Great shower, lots of pressure, room was clean and it was everything I expected to be.
Comment from Hotel Management
09-May-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a great experience and enjoyed our friendly customer service. It’s great to read that we were able to accommodate your needs with our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3out of 5
by A verified traveller

Posted 04-Apr-2016
The internet wasn't very good and the bed was uncomfortable but other than that not bad.
1out of 5
by David

Gross and smelly

Posted 02-Apr-2016 on Hotels
I left the Hawthorn Suites next door because that hotel was completely gross. Checked into Extended Stay and the room/hotel was also gross. I stayed only because it was 12 am in the morning and i had already driven a bunch of miles. I didnt even sleep in the bed, I slept in the chair and didnt take a shower nor use the toilet as it had "residue" on it from the last tenant. I couldnt get out of that hotel fast enough. Wont be staying again!
Comment from Hotel Management
18-Jun-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3out of 5
by A verified traveller

good value

Posted 26-Mar-2016 on Hotels
good deal for a $60 room.
4out of 5
by Jignesh

This traveller left a rating score only Posted 25-Mar-2016 on Hotels
3out of 5
by James from Chicago

3rd Party Booking Yields Less Than Promised

Posted 11-Mar-2016 on Hotels
Booked this through a 3rd party and was definitely treated "less than..." in my opinion. In fact, minutes before I arrived, I received a call from this property informing me that one of the two rooms I booked for the night were "unavailable" and they tried to put me into a "less than" room saying it was an "upgraded room". In the end, I just threw my hands up and lumped it. I can say that the bed was uncomfortable.
Comment from Hotel Management
21-May-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the reservation issues you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3out of 5
by A verified traveller

Posted 22-Feb-2016
Stay was ok. Called ahead of time to see if they did military discount, clerk on phone said yes. When I got there they said they couldn't give me the discount because I had reserved the room online!!!
Comment from Hotel Management
01-Mar-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the billing issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our front desk staff to ensure that this issue is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2out of 5
by sivadasan from Herndon, VA

Very poor accommodation, won't go there again.

Posted 18-Feb-2016 on Hotels
I stayed there four nights. When I checked in, the front desk guy mumbled something about daily housekeeping, and I did not pay any attention. It turned out that if you stay for more than one night, there is no housekeeping until you leave. Want housekeeping, you pay for it. To get new towels, you have to exchange them with the front desk. Breakfast is cupcakes and some dried apples. Yes, there is coffee. The bath tub won't drain, and shower is in ankle deep water. By the next time, it is filthy.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. I will also have our maintenance engineer inspect our tubs to ensure they are draining properly. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3out of 5
by A verified traveller

Bad check in service

Posted 09-Feb-2016 on Hotels
I ordered a smoking room and was given a non smoking room. When I questioned my room order, they were unable to accommodate me and was rude offering me a refund.
Comment from Hotel Management
23-Apr-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also make sure that we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3out of 5
by Troy

This traveller left a rating score only Posted 20-Jan-2016 on Hotels