Indoor pool

Reviews of Comfort Inn Maumee - Perrysburg Area

2.5 out of 5
Comfort Inn Maumee - Perrysburg Area
1426 S. Reynolds Rd., Maumee, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 333 out of 964 reviews" "
Rating 8 - Good. 408 out of 964 reviews" "
Rating 6 - Okay. 147 out of 964 reviews" "
Rating 4 - Poor. 44 out of 964 reviews" "
Rating 2 - Terrible. 32 out of 964 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

albert

Travelled with partner
Liked: Staff & service, amenities
friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello albert,We are pleased to hear you found our staff friendly during your stay. Our team members are dedicated to providing exceptional service to all our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello M, We apologize for any cleanliness concerns you may have had during your stay. Our housekeeping team strives to provide a pristine environment for all guests. We appreciate your feedback and will address this matter internally for immediate improvement.

10/10 Excellent

Fawzia

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Fawzia,We appreciate your excellent rating! We are thrilled to hear that you had a wonderful experience during your stay with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the near future.

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Blaine,Thank you for taking the time to share your feedback about our friendly staff. We strive to provide exceptional customer service and it's great to hear that our team made a positive impression during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Richard,Thank you for taking the time to leave feedback about your recent stay at our hotel. We appreciate your high rating and are delighted to hear that you had such a positive experience with us. We strive to provide excellent service and are thrilled that we exceeded your expectations. We hope to have the opportunity to welcome you back in the future for another fantastic stay.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent place to stay
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Katie,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found your stay to be decent. We strive to provide a comfortable experience for all of our guests and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Kimberly

Business traveller
Liked: Staff & service
It’s ok. I was staying in between shifts at work. It really needs to be updated. Cracked tiles and dirty looking bathroom.
Stayed 3 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Kimberly,We apologize for any inconvenience caused during your stay and appreciate your feedback. We will make sure to address these issues and work towards providing a better experience for our guests.

8/10 Good

John

Stayed 7 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello John,Thank you for taking the time to leave a rating! If there is anything specific you would like to share or discuss with us, please don't hesitate to reach out and we will be hre to help. We value your input and hope to welcome you back in the future.

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Manager on 4 Oct 2023
Hello Anna,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Wilber Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Wilber Don,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable, but most of all the staff is always accommodating and friendly. We’ve been coming here for over 25 years and have never been disappointed.
Stayed 1 night in Sep 2023
Response from Manager on 5 Sept 2023
Hello Ruth,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We appreciate you taking the time to share your experience.

10/10 Excellent

Ruth

Travelled with pets, Travelled with partner
Liked: Amenities
We have stayed here for over 25 years and have always been comfortable and happy.
Stayed 1 night in Sep 2023
Response from Manager on 2 Sept 2023
Hello Ruth,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

John

Stayed 1 night in Aug 2023
Response from Manager on 13 Sept 2023
Hello John, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows, no highway noise
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Kevin,Thank you for sharing this honest review and feedback about our bed and your insights regarding our pillows. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hello Ruth,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

6/10 Okay

Sara

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was very friendly and kind. I checked the beds when we got to the room and they seemed clean, but the sheets had stains. My son noticed that the floor was wet. I called the front desk and believe I talked to someone else because i asked why the floor was wet and they said the carpets were cleaned that day. She said they didn't have any other rooms for us. Also I asked for a new sheet and she said they didn't have any other ones. It was not a comfortable night. The floor was wet and the bed was not comfortable our room was also humid which we figured out the window was cracked open and we could not shut it. The only good thing was that the pool was nice and the breakfast was decent. I would not stay there again.
Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Hello Sara, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and a working pool with a hot breakfast. Good choice.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hi Nancy,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Good

Ike

Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Hello Ike,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Stacia

Stayed 1 night in Jun 2023
Response from Manager on 16 Jun 2023
Hello Stacia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 15 Jun 2023
Hello Stacey,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfy bed, good breakfast!!
Stayed 2 nights in Jun 2023
Response from Manager on 12 Jun 2023
Hello William,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and price was right
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello robert,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Ana Karina

Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Ana Karina,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been stopping at this hotel for over 20 years and have always had the best service and comfort.
Stayed 1 night in Apr 2023
Response from Manager on 27 Apr 2023
Dear Guest,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously. It is heartwarming to hear of how our efforts to give you a great experience, filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We take your feedback to heart as we are continuously looking for ways to improve our guest satisfaction. We appreciate your loyalty and look forward to your future visits and hope to give you a wonderful experience once again.

4/10 Poor

Dino

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Receptionists was nice
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Dino, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 Poor

Christel

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I booked the room, it was a king. When we arrived we were told they didn't have any left & were given a room with 2 queen beds. What's the point of making a reservation? Breakfast was laughable. At 8am there was 1 serving of powered eggs left, juice, no other protein & 1 biscuit. Ridiculous. The property is very old & desperately needs to be updated. I couldn't get my key card to work in the outside door security lock & had to be let into the building from the inside. A very frustrating stay.
Stayed 1 night in Apr 2023
Response from Manager on 15 Apr 2023
Hello Christel,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice centrally located place to stay when visiting zoo and museums. Staff was pleasant and family had a good stay.
Stayed 1 night in Apr 2023
Response from Manager on 9 Apr 2023
Hello Jennifer,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We appreciate you taking the time to share your experience.

10/10 Excellent

Lis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was amazing!!!
Stayed 2 nights in Mar 2023
Response from Manager on 5 Apr 2023
Hi Lis,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Nikkol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 28 Feb 2023
Hello Nikkol,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Manager on 7 Mar 2023
Hello Cynthia,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

ok

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
For one nigft stay, very convenient , clean, and good breakfast .
Response from Manager on 15 Jan 2023
Hello ok,Thank you for sharing this experience with us. We truly value you feedback with regards to our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been staying at this hotel, several times a year, for over 20 years. We are very pleased with everything.
Response from Manager on 24 Dec 2022
Hello Ruth,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been stopping here for over 25 years. The hotel, service and staff have always been very accommodating.
Stayed 1 night in Nov 2022
Response from Manager on 17 Nov 2022
Hello Ruth,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and also our service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 31 Oct 2022
Hello Douglas,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just slept and left.
Stayed 1 night in Oct 2022
Response from Manager on 23 Oct 2022
Hello Helene,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Patrick, Hawthorne

Travelled with partner
Liked: Cleanliness, staff & service
We heard strange noises coming from the room above on the first night of our four-night stay. We alerted the front desk and the manager, Mr.Patel, solved the problem. He also helped the breakfast room attendant understand that guests having breakfast there need both audible and visual access to the tv without her personal phone call distractions.
Stayed 4 nights in Oct 2022
Response from Manager on 21 Oct 2022
Hello Patrick,We appreciate that you've taken the time to share with us regarding our breakfast as well as our front desk. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.
Stayed 1 night in Oct 2022
Response from Manager on 6 Oct 2022
Hello Alicia,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Esteban

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manager on 25 Sept 2022
Hello Esteban,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Mary L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 21 Sept 2022
Hello Mary L, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff. Nice bed. New carpet.
Stayed 1 night in Sep 2022
Response from Manager on 21 Sept 2022
Hello Rita, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and your insights regarding our bed. We hope to someday have another opportunity to host your stay.

4/10 Poor

Randy

Liked: Staff & service
No better than a Motel 6
Definitely not worth $90 a night
Stayed 1 night in Sep 2022
Response from Manager on 14 Sept 2022
Hello Randy, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 13 Sept 2022
Hello Valerie, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant
The room was comfortable but it seemed wet in the room. (Humidity was high)
Stayed 3 nights in Aug 2022
Response from Manager on 1 Sept 2022
Hello Angela, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Nancy

Travelled with group
Liked: Staff & service, room comfort
Older hotel that needs some updates
The gentleman at the front desk was very kind. I am handicapped and walk with a walker. He could tell I was having a hard time. He brought my paperwork to me and then offered to help me to my room. He walked with me to the room and opened the door and burned on the lights for me. I was so appreciative of him. He was at the front desk when I checked out in the morning as well. The room itself was ok. The carpeting looked very old. My white socks looked filthy after walking on the carpeting. The bathroom did not have bars near the side to help me stand up. The bars were on the back of the toilet. I’m not sure how those are supposed to help. Also, the toilet seat slipped when I sat down on it. It was not secure.
Stayed 1 night in Aug 2022
Response from Manager on 29 Aug 2022
Hello Nancy, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 Good

Michael

Stayed 3 nights in Aug 2022
Response from Manager on 26 Nov 2022
Hello Michael,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on 25 Aug 2022
Hello Jeffrey, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Okay

Hayley

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Not a great location. Carpet felt moist. Certain parts of the hallway smelled like cigarette smoke, even though the hotel was smoke free
Stayed 1 night in Aug 2022
Response from Manager on 22 Aug 2022
Hello Hayley, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for our stay! Pool was warm and great. No hot tub, but kids loved the pool. Rooms are updated and nice. The only thing we were bummed about was that we were on the 1st floor and the guests above us were walking around all AM and woke us up. The building must be old enough that it is not sufficiently sound-proofed. Stay on the 2nd floor and all will be well :)
Stayed 1 night in Jul 2022
Response from Manager on 3 Aug 2022
Hello Jeff, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our pool as well as our tub. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

Melissa

Stayed 2 nights in Jun 2022
Response from Manager on 3 Jul 2022
Hello Melissa, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janet at the front desk was very nice. Room was clean. The breakfast was very good.
Stayed 1 night in Jun 2022
Response from Manager on 30 Jun 2022
Hello Sue, We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast and comments about our front desk. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.