View from property

Reviews of Toshi Center Hotel Tokyo

3.5 out of 5
Toshi Center Hotel Tokyo
2-4-1 Hirakawa-cho, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reginald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with friends for our first night in Japan. Got the Rooftop Traditional Tatami Suite. PERFECTION. (Please get newer TVs) Service: S Interior / Vibe: A Cleanliness: A Transport: B
Stayed 1 night in Mar 2024

10/10 Excellent

Celia, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service Manager on 4 Apr 2024
"Thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit."

10/10 Excellent

Marco, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 1 block from Bacatacho station. Front desk speak little English but we Managed to communicate
Stayed 2 nights in Mar 2024
Response from Customer Service Manager on 4 Apr 2024
Thank you for selecting us out of the many possible places here.Our warm hospitality awaits your return sometime soon.

8/10 Good

Gustavo

Travelled with family
Está muy bien ubicado, con una terminal de Metro a escasos 50 metros,
Stayed 4 nights in Mar 2024
Response from Customer Service Manager on 4 Apr 2024
Thank you very much for having stayed at our Hotel.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Marco, Miami

Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was modern, conveniently located, safe and Japanese.
Stayed 3 nights in Feb 2024
Response from Customer Service Manager on 4 Apr 2024
Thank you very much for having stayed at our Hotel.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Maria, Milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and the breakfast buffet are really good.
Stayed 2 nights in Feb 2024
Response from Customer Service Manager on 15 Mar 2024
Thank you for using this time. Also, we are glad that you were satisfied with the breakfast.We hope to have an opportunity to welcome you back on your future travel to Tokyo.We are very much looking forward to your next visit.

8/10 Good

Sherry

Stayed 14 nights in Dec 2023

10/10 Excellent

SACHIKO

Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
No lounge or bar area to relax when out the small room
Stayed 2 nights in Dec 2023
Response from Customer Service Manager on 16 Jan 2024
Thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Japanese room
One night before departing from Haneda. Took one of only 4 top floor Japanese rooms. Not cheap but excellent value with loads of space and amazing views. Japanese dinner options are limited but good value. Breakfast Japanese and Western buffet. Metro stations nearby get you almost anywhere but it needs at least one change to reach the airport.
Stayed 1 night in Dec 2023
Response from Customer Service Manager on 16 Jan 2024
Thank you very much for visiting Toshi Center Hotel.We are pleased to hear that you were satisfied with our dining experience.We will continue to strive to provide the best service to our guests.We sincerely look forward to your next visit.

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Great !!!
Stayed 1 night in Dec 2023
Response from Customer Service Manager on 16 Jan 2024
Thank you very much for having stayed at our Hotel.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that there are 3 major subway stations that are within 10 minutes walk from the hotel makes it a good choice for a tourist. Besides, the hotel is also sandwiched between two major train stations (Shinjuku station and Tokyo station), one will have no difficulties if he ever wants to get to the outskirt of Tokyo by train. Room size is comparatively big compared to other Tokyo hotels. Staffs are professional. There is a convenient store right across the hotel. There are a few restaurants along the street. Internet reception inside the room is poor. This is a large chain hotel and has many other locations in the country. Overall, I find this is a very good hotel and would definitely come back next time.
Stayed 2 nights in Dec 2023
Response from Customer Service Manager on 16 Jan 2024
Thank you very much for having stayed at Toshi Center Hotel.In our hotel, The guest are able to use 3 stations by subway. Nagatacho station, Kojimachi Station, Akasaka-Mitsuke Station are convenient. It takes 5 minutes to Nagatacho station, Kojimachi Station, 10 minutes to Akasaka-Mitsuke Station.We hope to have an opportunity to welcome you back on your future travel to Tokyo.We sincerely hope to welcome you back on your next visit to Japan.

10/10 Excellent

Takenori Howard, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to most areas in Tokyo.
Stayed 1 night in Nov 2023
Response from Toshi Center Hotel Customer Service Manager on 16 Jan 2024
Thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Janell

Stayed 4 nights in Sep 2023

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
They could give complimentary waters like every other hotel. But it was not offered.
Stayed 1 night in Sep 2023
Response from Customer Service Manager on 19 Sept 2023
Thank you for staying with us.Also, thank you for your valuable feedback.We will continue to strive to provide the best service to our customers. We look forward to seeing you again.

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 4 nights in Sep 2023
Response from Toshi Center Hotel Customer Service Manager on 14 Sept 2023
Thank you very much for having stayed at our Hotel.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Booked this room while waiting for my business stay to open up, high recommend the hotel for a quiet safe stay
Stayed 1 night in Jul 2023
Response from 都市センターホテルお客様サービス担当支配人 on 5 Jul 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.I am very happy to hear that you had a comfortable stay during your stay.We will continue to strive to further improve our services based on customer feedback.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from 都市センターホテルお客様サービス担当支配人 on 26 Jun 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

10/10 Excellent

Piedad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Place was very clean, great customer service
Stayed 3 nights in Jun 2023
Response from 都市センターホテルお客様サービス担当支配人 on 9 Jun 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.We are very happy that you were satisfied with the location of our hotel and the room we prepared for you.We will continue to put our customers' voices first, and all of our staff will work hard to further improve our services.We are looking forward to seeing you again.

10/10 Excellent

Sagrario, Downey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Toshi hotel is one of the cleanest hotels I’ve ever stayed!! This was my first time in Tokyo and I was not sure what to expect. The room was Spacious and very clean , staff was very professional and helpful. I was very happy that I could store my luggage after checking out so I can continue to tour the city.
Stayed 2 nights in May 2023
Response from 都市センターホテルお客様サービス担当支配人 on 6 Jun 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.We are very honored to hear that you are satisfied with our services.In the future, I would like to continue to guide each and every staff member to do their best without being content with these kind words.We are looking forward to seeing you again.

8/10 Good

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service
Wifi does not work properly.
Stayed 5 nights in May 2023
Response from 都市センターホテルお客様サービス担当支配人 on 31 May 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Were you able to relax in your room?However, we sincerely apologize for the inconvenience caused by the "wi-fi problem".We would like to take up your comments as an issue for consideration.We will continue to strive to improve our services and facilities and create attractive products without being satisfied with the status quo.We are looking forward to seeing you again.

10/10 Excellent

Hayden

Simple, clean. Good location.
Stayed 1 night in May 2023
Response from 都市センターホテルお客様サービス担当支配人 on 26 May 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Were you able to relax in your room?We are very happy to hear that you were satisfied with the unique view of our hotel.We will continue to put our customers' voices first, and all of our staff will work hard to further improve our services.We are looking forward to seeing you again.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 3 nights in Apr 2023
Response from お客様サービス担当支配人 on 28 Apr 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.We are very happy that you were satisfied with the room we prepared for you.We will continue to strive to improve our services so as not to disappoint our customers' expectations.We look forward to seeing you again.

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. This was my first stay in Japan, and they were very accomidating.
Stayed 3 nights in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 13 Apr 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Did you have a comfortable stay?We are also honored to receive your kind words regarding our staff.We will continue to strive to further improve our services based on customer feedback.We are looking forward to seeing you again.

8/10 Good

Gayane, Granada Hills

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly, rooms are clean, but the bedding is something needs to be improved. Mattress is extremely firm and it was impossible for me to sleep entire 9 nights and there is one tiny pillow on it again as firm as it possible to be.
Stayed 8 nights in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 9 Apr 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.We are also honored to receive your kind words regarding our staff.However, I would like to express my deepest apologies for the inconvenience caused to you regarding the "bedding that did not fit".We will consider your feedback as a future issue.In order to meet the expectations of our customers, all of our staff will continue to work hard to further improve our services.We are looking forward to seeing you again.

10/10 Excellent

soyeon

Stayed 2 nights in Apr 2023
Response from お客様サービス担当支配人 on 28 Apr 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 2 Apr 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。お部屋ではお寛ぎ頂けましたでしょうか。何かお困りの際はフロントスタッフは24時間対応しておりますのでお気軽にお申し付け下さいませ。また機会がございましたら、お目にかかれますことをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Mayaflor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near train station. Staff are very helpful but can’t speak English.
Stayed 3 nights in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 30 Mar 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Were you able to relax in your room?However, I would like to express my deepest apologies for the inconvenience caused by the staff's English correspondence.We will report your valuable comments to the department manager in charge, and we will strive to thoroughly improve the guidance to our employees so that such incidents do not occur in the future.In order to meet the expectations of our customers, all of our staff will continue to work hard to further improve our services.We are looking forward to seeing you again.

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 22 Mar 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。お部屋ではお寛ぎ頂けましたでしょうか。何かお困りの際はフロントスタッフは24時間対応しておりますのでお気軽にお申し付け下さいませ。また機会がございましたら、お目にかかれますことをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from 都市センターホテルお客様サービス担当支配人 on 22 Mar 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。お部屋ではお寛ぎ頂けましたでしょうか。何かお困りの際はフロントスタッフは24時間対応しておりますのでお気軽にお申し付け下さいませ。また機会がございましたら、お目にかかれますことをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023
Response from 都市センターホテルお客様サービス担当支配人 on 26 Mar 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

8/10 Good

Luis, Petaluma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and a quiet area. Near subway stations and restaurants.
Stayed 4 nights in Feb 2023
Response from 都市センターホテルお客様サービス担当支配人 on 18 Feb 2023
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Were you able to relax in your room?We are very happy to receive your compliments regarding the location of our hotel.In order to meet the expectations of our customers, all of our staff will continue to work hard to further improve our services.We are looking forward to seeing you again.

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from 都市センターホテルお客様サービス担当支配人 on 11 Jan 2023
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Hotel and room was very clean. Was only there overnight.
Response from 都市センターホテルお客様サービス担当支配人 on 27 Dec 2022
Thank you for visiting Toshi Center Hotel.Thank you for your valuable feedback.I am pleased to read that you were satisfied with your stay.We will continue to put customer feedback first and work together with our staff to further improve our services.looking forward to seeing you coming again.

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from 都市センターホテルお客様サービス担当支配人 on 27 Dec 2022
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

8/10 Good

Ephraim

Stayed 2 nights in Dec 2022
Response from 都市センターホテルお客様サービス担当支配人 on 22 Dec 2022
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

8/10 Good

motohisa, Dunwoody

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was Ok as usual
Stayed 2 nights in Dec 2022
Response from 都市センターホテルお客様サービス担当支配人 on 10 Dec 2022
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.I am pleased to read that you were satisfied with your stay.We will continue to strive to improve our services and facilities and create attractive products without being satisfied with the status quo.We are looking forward to seeing you again.

10/10 Excellent

Rinto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Response from 都市センターホテルお客様サービス担当支配人 on 7 Dec 2022
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.I am pleased to read that you were satisfied with your stay.In the future, all the staff will continue to work hard to further improve our services without being content with the words we have received.We are looking forward to seeing you again.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view, spacious room, quiet street with coffee, convenience stores and restaurants nearby.
Stayed 10 nights in Oct 2022
Response from 都市センターホテルお客様サービス担当支配人 on 23 Oct 2022
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.I am pleased to read that you were satisfied with your stay.In the future, I would like to continue to guide each and every staff member to do their best without being content with these kind words.We are looking forward to seeing you again.

10/10 Excellent

John

Business traveller
good
Stayed 2 nights in Sep 2022
Response from 都市センターホテルお客様サービス担当支配人 on 29 Sept 2022
Thank you very much for coming to Toshi Center Hotel this time.Thank you for taking the time to provide us with your valuable feedback.Did you have a comfortable stay?We will continue to do our best to satisfy you more than now.We are looking forward to seeing you again.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022
Response from 都市センターホテルお客様サービス担当支配人 on 31 Aug 2022
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。ご滞在中は快適にお過ごし頂けましたでしょうか?今後も今以上にご満足いただける様努めて参ります。Catherine様に再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Ritsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from 都市センターホテルお客様サービス担当支配人 on 14 Mar 2022
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。 貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。 お部屋ではお寛ぎ頂けましたでしょうか。 何かお困りの際はフロントスタッフは24時間対応しておりますのでお気軽にお申し付け下さいませ。 また機会がございましたら、お目にかかれますことをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from 都市センターホテルお客様サービス担当支配人 on 20 Dec 2021
この度は都市センターホテルにお越しくださいまして誠にありがとうございました。 貴重なお時間を割いてご意見をお寄せくださいましたこと、御礼申しあげます。 ご滞在中は快適にお過ごし頂けましたでしょうか? 今後も今以上にご満足いただける様努めて参ります。 再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from 都市センターホテルお客様サービス担当支配人 on 13 Nov 2021
この度は、都市センターホテルにお越しくださいまして、誠にありがとうございました。 ご滞在中は快適にお過ごし頂けましたでしょうか? 今後も今以上にご満足いただける様努めて参ります。 再度お目にかかれます日を、スタッフ一同心よりお待ちいたしております。

8/10 Good

motohisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Business traveller
It was Ok nothing wroth, nothing better. I wish windows open to get fresh air
Stayed 2 nights in Mar 2021
Response from 都市センターホテル on 8 Apr 2021
Thank you for using Toshi Center Hotel. Did you feel comfortable during your stay? For safety reasons, the windows are not open. I would appreciate your understanding. We look forward to seeing you again from all the staff.

6/10 Okay

Hisashi

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
TV!
TV was not working. Other than that it was fine.
Stayed 1 night in Sep 2020
Response from 都市センターホテル on 18 Sept 2020
Thank you for using our hotel. We apologize for any inconvenience caused by the TV. If you have any problems, the front desk staff is available 24 hours a day, so please feel free to contact us. We look forward to seeing you again.