Lobby lounge

Reviews of The Peninsula Tokyo

5 out of 5
The Peninsula Tokyo
1-8-1 Yuraku-cho, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

9.4

Exceptional

Rating 10 - Excellent. 686 out of 886 reviews" "
Rating 8 - Good. 158 out of 886 reviews" "
Rating 6 - Okay. 20 out of 886 reviews" "
Rating 4 - Poor. 9 out of 886 reviews" "
Rating 2 - Terrible. 13 out of 886 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MATHIEU

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent service and attention to details.
Stayed 7 nights in Mar 2024
Response from The Peninsula Tokyo on 12 Mar 2024
Dear MATHIEU,Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience in a great location with exceptional service from the hotel.
Stayed 4 nights in Feb 2024
Response from The Peninsula Tokyo on 7 Mar 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are grateful to read that you enjoyed the location and services of our hotel. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Mary Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, the location is amazing, the rooms are spacious and the staff is beyond helpful. Will be back for sure.
Stayed 2 nights in Feb 2024
Response from Mark Choon, Managing Director, The Peninsula Tokyo on 13 Feb 2024
Dear Ms. Grace,Greetings from Tokyo and thank you very much for sharing your kind feedback with us from your recent stay at The Peninsula Tokyo. I am thrilled to hear that you enjoy many aspects of your stay, from our location and guestrooms, and most importantly the service levels from our staff.I will be sure to share your compliments with the rest of my team and we look forward to welcoming you back in the near future.Yours truly,

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what you expect for a 5 star hotel. Friendly employee, always helpful. Nice location, quiet yet walking distance to GINZA. Restaurant inside the hotel is a bit lack on service, very slow and sort of chaotic.
Stayed 2 nights in Jan 2024
Response from Mark J. Choon Managing Director The Peninsula Toky on 5 Feb 2024
Dear Diana,Thank you for taking the time to share your experience with us from your recent stay at our hotel.I am delighted to hear your kind words regarding the friendliness of our staff. At the same time, I appreciate your pointing out that our service levels need more attention in our restaurant (I believe you may be referring to The Lobby restaurant).I will be sure to share this feedback with the rest of my team.Thank you again for choosing to stay with us and I hope that we will have the privilege to welcome you back to The Peninsula Tokyo in the near future.Yours truly,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Penninsula was outstanding in every way and cannot be faulted. Truly outstanding! Comfortable and sleek with every amenity.
Stayed 1 night in Oct 2023
Response from The Peninsula Tokyo on 19 Jan 2024
Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay. We look forward to seeing you again in the future!Yours sincerely

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. I was traveling with my 84 yo mother who needed a wheelchair. The concierge was able to arrange special tour for us and transportation. The tours were also excellent. We would absolutely come back again.
Stayed 3 nights in Dec 2023
Response from The Peninsula Tokyo on 25 Dec 2023
Dear May,Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Tengkun Jack

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star! Everything was wonderful.
Stayed 6 nights in Oct 2023
Response from The Peninsula Tokyo on 10 Nov 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us. We will look forward to welcoming you back hopefully in the near future!

2/10 Terrible

Florence

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I paid extra the corner room for extra spaces , however the room is the same size as the standard room, the only area I can think of which may be 20 sq feet bigger is the corridor when we entered the room which is totally useless. The room is so run down, no late check out, we need to leave sharp at 12.
Response from The Peninsula Tokyo on 13 Oct 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We greatly appreciate hearing from our guests, as it gives us the chance to make improvements and go the extra mile in our service culture. Please rest assured that your feedback will be shared with our team.We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Sep 2023
Response from The Peninsula Tokyo on 12 Sept 2023
Dear Kathleen,Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing
Stayed 2 nights in Aug 2023
Response from The Peninsula Tokyo on 4 Sept 2023
Dear Ahmed,Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay. We look forward to seeing you again in the future!

10/10 Excellent

Jimmy

Stayed 1 night in Aug 2023

10/10 Excellent

Maximilian

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 4 nights in Jul 2023

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Chin Chuan Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

meredith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most special hotel, ever. I would come back to Japan just for this hotel. The staff is exceptional, the rooms are so, so lovely. The spa is better than anything you can dream of. If you can swing it, this hotel should be added to everyone’s list. It will ruin you from any hotel in the future. It’s as close to heaven as you can get
Stayed 5 nights in May 2023
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 6 Jun 2023
Dear Meredith,Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay Ever?
Stayed in Tokyo for 2 weeks at the Peninsula. The service, cleanliness, facilities are all top notch. One of, if not the best city-hotel stays I've ever had.
Stayed 13 nights in Apr 2023
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 30 May 2023
Dear Guest,Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay. We look forward to seeing you again in the near future!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Fawaz

Travelled with group
Liked: Cleanliness, staff & service
Overrated
Not my favorite hotel to be honest. Rooms are old and tired. I can hear the other rooms so not sure about the quality of sound prof there. It is the only hotel I’ve ever been that they wouldn’t allow you to use the hotel amenities the hours post check out till you leave. You leave noon and you can’t do anything afterwards. Not staying there again.
Stayed 4 nights in May 2023
Response from Patric Hadorn, Hotel Manager on 16 May 2023
Dear Fawaz,Firstly, I would like to thank you for taking time to share your feedback about your experience at The Peninsula Tokyo. It is through comments and messages such as yours that we are able to improve our services and facilities to meet and exceed all of our guests’ expectations. I truly regret that you encountered some inconveniences during your stay. Please rest assured that your comments have been shared with our team to review and to ensure this does not happen again in the future. Should you be willing, I would appreciate if you can contact me directly so that I may discuss your visit further.Again, thank you for sharing your feedback. We hope to have an opportunity to welcome you back in the future where I’d be happy to personally ensure that we meet and exceed your expectations.

10/10 Excellent

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff,made us feel at home.lovely views from room and fantastic location.
Stayed 4 nights in May 2023
Response from Patric Hadorn Hotel Manager on 8 May 2023
Dear Mohd,Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay.We look forward to seeing you again in the future!

10/10 Excellent

Magnolia

Liked: Staff & service, amenities, property conditions & facilities
Everything was great .only breakfast it's not buffet. Breakfast was small portion.its not anough
Stayed 1 night in Apr 2023
Response from Patric Hadorn Hotel Manager on 27 Apr 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us. Furthermore, we regret to hear that you felt underwhelmed by the breakfast options during your stay. Please rest assured that I will be sure to share this feedback with our team internally.We hope to have an opportunity to welcome you back to the hotel in the future.Yours Sincerely,

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
It has always been a best hotel.
Stayed 4 nights in Apr 2023
Response from The Peninsula Tokyo on 18 Apr 2023
Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay once again.We will look forward to welcoming you back hopefully in the near future!

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hospitality Fatigue?
Peninsula Hotel has been our go-to Tokyo hotel for many years. Location and the design of the rooms are really attractive. However, whilst the room charges have been on rapid rise due to high demand especially with the opening of borders around the world, the service level has been dropping particularly when compared to 5 to 10 years ago. Getting concierge response to emails had been especially challenging - at one time taking weeks to get an email reply and only after multiple chasers. The team that has remained strong all this time is the team at the front entrance and driveway receiving guests. We are thankful for that.
Stayed 5 nights in Dec 2022
Response from The Peninsula Tokyo on 20 Feb 2023
Thank you for your recent stay and for sharing your experience with us. We are honored to learn that you have been a loyal guest of The Peninsula Tokyo for a decade and truly appreciate for your positive comments about location, rooms and staff at the entrance. However, I truly apologize for the inconvenience caused by taking long time for the reply from our concierge team. Please rest assured that your comments are being taken very seriously and have been shared with our teams in order to improve our guest experience.We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We will look forward to welcoming you back hopefully in the near future.

10/10 Excellent

Jacinta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Nawaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good hotel, friendly staff and excellent location.
Stayed 2 nights in Sep 2022
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 20 Sept 2022
Dear Nawaf,Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the location and services of our hotel. We look forward to seeing you again in the future!

10/10 Excellent

Man kin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as usual
As good as usual,been here for the third time already
Stayed 6 nights in Sep 2022

10/10 Excellent

Garry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, Great location, Great staff.
Stayed 4 nights in Sep 2022
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 12 Sept 2022
Dear Garry,Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the room, location and services of our hotel.We look forward to seeing you again in the future!

10/10 Excellent

Branden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and accommodating staff!
Stayed 7 nights in Aug 2022
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 12 Sept 2022
Dear Thank you very much for taking the time to share your review with us. We very much appreciate your comments, as they help us to improve our services. Please rest assured that your feedback will be shared with our team. We look forward to seeing you again in the future!

8/10 Good

Kohei, Minato ku

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great location, beautiful building. A bit old facilities. Staff didn’t listen my all requests ( seemed forgotten some of them)
Stayed 1 night in Aug 2022
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 12 Sept 2022
Dear Kohei,Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the location of our hotel. It is through comments and messages such as yours that we are able to improve our services and facilities to meet and exceed all of our guests’ expectations. We hope to have an opportunity to welcome you back to the hotel in the future.

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

10/10 Excellent

Dane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return! Sophia at the front desk went above and beyond to ensure my trip and meetings were successful. Thank you so very much!
Stayed 1 night in Dec 2021
Response from Patric Hadorn, Hotel Manager, The Peninsula Tokyo on 16 Dec 2021
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Anna Novianthy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and all staff was excellent services 👍👍👍👍 Keep up the excellent services
Stayed 1 night in Nov 2021
Response from The Peninsula Tokyo on 16 Nov 2021
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific experience
Stayed 1 night in Aug 2021
Response from The Peninsula Tokyo on 30 Aug 2021
Dear William, Thank you very much for taking the time to share your review with us.We look forward to seeing you again in the future!

10/10 Excellent

JONGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay in all aspects. The most I liked is the room is spacious and has huge windows allowing us to enjoy time during in the room. And also the customer service was excellent.
Stayed 2 nights in Feb 2021
Response from The Peninsula Tokyo on 26 Feb 2021
Dear JONGMIN, Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience, extremely nice staff, Tokyo people are amazing and numerous!! Amazing city, many options, this hotel get access to the subway and is a plus!!
Stayed 7 nights in Dec 2019
Response from The Peninsula Tokyo on 30 Jun 2020
Dear Jose, Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay.

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lobby restaurant staff was very slow, except the crew on Friday, March 13 (excellent service). the rest were not even up to the standard the Peninsula usually provides.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
made me disappointed
Upside: Sophia at the front desk was absolutely superb. She found everything I needed before I even talked about it. And that was one of the few good things about the hotel. Downside: no refill nor additional bottle of shower gel, conditioner etc. Only 2 bath towels for 2 people. No wine glasses even though a bottle of wine is in the fridge. Leftover wine in a glass was left after housekeeping. I don't know if this was the policy of Peninsula Tokyo, but I have never experienced the same thing at those top-rated 5 star hotels. I feel sorry to say this but Peninsula Tokyo puts all Peninsula Hotels around the world down big time.
Stayed 2 nights in Feb 2020

10/10 Excellent

c d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The artwork is amazing. Location great. Super luxurious hotel with wonderful personnel.
Stayed 2 nights in Feb 2020
Response from Mark Choon, General Manager on 25 Feb 2020
Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the location, facilities and services of our hotel. We very much appreciate your comments, as they help us to improve our services. Please rest assured that your feedback will be shared with our team. We look forward to seeing you again in the future. Yours Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Lalinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with my baby Very friendly service 24 hr room service various menu selection Clean and comfy bed Location is fantastic for shopping and eating Room is very spacious in Tokyo! Will be back for next trip
Stayed 4 nights in Jan 2020
Response from The Peninsula Tokyo on 27 Jan 2020
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us. We will look forward to welcoming you back hopefully in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019

8/10 Good

Naohiro

Liked: Cleanliness, staff & service, property conditions & facilities
ディテールにがっかり
部屋はすごくいいテイストなのに、悪目立ちするボタンがいたるところにあって、全体的にものすごく残念な印象。ステイそのものには影響しないものの、かなり気分が萎えるディテール。そのデザインを良しとしてしまう発想で運営してると思うとがっかりする。
Stayed 1 night in Dec 2019