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Reviews of Sotetsu Fresa Inn Tokyo Roppongi

3 out of 5
Sotetsu Fresa Inn Tokyo Roppongi
3-10-1 Roppongi, Minato-ku, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 1001 reviews" "
Rating 8 - Good. 404 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kealii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bed compared to other properties. Has VOD for 1000 yen.
Stayed 4 nights in Feb 2024
Response from Sotetsu Fresa Inn Tokyo-Roppongi on 27 Feb 2024
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We are very pleased to receive your compliments.We will continue to make every effort to meet your expectations on your next stay.Thank you again for taking time out of your busy schedule to write a review of our hotel.Please take care of yourself so that you do not get tired.Sotetsu Fresa Inn Tokyo Roppongi

4/10 Poor

Yoshimi

Disliked: Cleanliness, property conditions & facilities
Room was very small with dust on shelf. We could see only walls of next building from the window.
Response from Sotetsu Fresa Inn Tokyo Roppongi on 17 Feb 2024
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi. We are very sorry that the room size did not meet your expectations. We have several other types of rooms available in addition to the one you requested this time. Please feel free to ask the front desk staff for more information. We also apologize for the lack of cleanliness of the rooms. We will take your comments into consideration and make every effort to improve the situation. Thank you very much for taking time out of your busy schedule to write this review. Sotetsu Fresa Inn Tokyo Roppongi

10/10 Excellent

Jaimie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a very convenient location. It is about 3 minutes away from the metro and is also close to a lot of convenience stores and restaurants. The location is also at a very populated area which makes it feel safe to explore at night. The hotel was clean and provided free amenities. They also have an additional (separately charged) service where you can ship your luggage to the airport from the hotel. The front desk service was helpful as well. Overall, I would highly recommend this hotel if you are staying in the Tokyo area.
Stayed 4 nights in Jan 2024
Response from Sotetsu Fresa Inn Tokyo-Roppongi on 2 Feb 2024
Thank you for staying with us.We are pleased to receive your compliment about our location, cleanliness of the room, amenities and attentiveness of our staff members.We constantly strive to improve the quality of our service even further.Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.

10/10 Excellent

Jaimie

Travelled with family
Liked: Amenities
Very close to the metro and there are plenty of food places and convenience stores nearby as well.
Stayed 3 nights in Jan 2024
Response from Sotetsu Fresa Inn Tokyo-Roppongi on 18 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.We strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.

6/10 Okay

Roy

Travelled with group
small room but clean
Response from Sotetsu Fresa Inn Tokyo-Roppongi on 18 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.Roppongi is widely known for plenty of food places.We constantly strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.

6/10 Okay

Fatima

Stayed 8 nights in Jan 2024
Response from Sotetsu Fresa Inn Tokyo-Roppongi on 16 Jan 2024
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We will continue to make every effort to meet your expectations on your next stay.Thank you again for taking time out of your busy schedule to write a review of our hotel.We sincerely wish you good health.Sotetsu Fresa Inn Tokyo Roppongi

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where you stay the only down side is the size of the room but that’s Japan for you so just be prepare.
Stayed 13 nights in Dec 2023
Response from 相鉄フレッサイン東京六本木 on 12 Jan 2024
Thank you very much for staying with us. Thank you also for your review. We are very sorry that we could not meet your expectations regarding the size of your room. We have several other types of rooms available in addition to the one you have requested this time, and we would be happy to have you try them out if you have the opportunity.

10/10 Excellent

Anthony

Stayed 11 nights in Dec 2023
Response from FRONT on 11 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your review of our hotel.We look forward to welcoming you back to our hotel when the opportunity arises.

10/10 Excellent

Jody, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They spoke English and were very helpful
Stayed 1 night in Dec 2023
Response from 相鉄フレッサイン東京六本木 フロント つきまして on 29 Dec 2023
Thank you very much for choosing our hotel among the many lodging facilities available. All of us at the hotel would like to express our sincere appreciation.Thank you very much for taking the time to write this review.We are very grateful and pleased to receive your compliments on our staff's hospitality.We hope you will stop by again when you are in the area. All of us at Sotetsu Fresa Inn Tokyo look forward to serving you again. We look forward to serving you at the Sotetsu Fresa Inn Tokyo Roppongi.

10/10 Excellent

Lee Kah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 相鉄フレッサイン東京六本木 フロント on 20 Dec 2023
この度は相鉄フレッサイン東京六本木をご利用くださいまして誠にありがとうございました。当館ではお客様に安全で快適な空間をご提供することで愛されることができる事を目標にしております。そのため、今回のお客様のご宿泊がご満足いただくことができ大変うれしく存じます。またの機会がございましたら、ぜひ当館をご利用くださいませ。ありがとうございました。

8/10 Good

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean space, and nice staff. Very tiny rooms. I'd recommend renting pillows and eating breakfast in town.
Stayed 3 nights in Nov 2023
Response from Front on 11 Nov 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your review of our hotel.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay, and we look forward to your continued patronage of our hotel.We sincerely look forward to serving you again.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is wonderful. We had a really good stay
Stayed 2 nights in Nov 2023
Response from FRONT on 5 Nov 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about staff.We constantly strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.

8/10 Good

Simplicia F

Travelled with partner
Liked: Property conditions & facilities
Convenient and walkable
Stayed 2 nights in Oct 2023
Response from FRONT on 30 Oct 2023
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very pleased to hear that you were satisfied with your stay.We look forward to your next visit.

10/10 Excellent

Nick

Stayed 1 night in Oct 2023
Response from Front on 30 Oct 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your review of our hotel.We look forward to welcoming you back to our hotel when the opportunity arises.

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mid level hotel close to everything, including a metro stop. Rooms are compact but have everything required. System to get room made was straightforward. Breakfast at cafe on first floor was varied and relaxed.
Stayed 7 nights in Oct 2023
Response from FRONT on 30 Oct 2023
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very pleased to hear that you were satisfied with your stay.We look forward to your next visit.

10/10 Excellent

simpllcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front on 15 Oct 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your review of our hotel.We look forward to your next visit.

6/10 Okay

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean rooms but incredibly small, even for Tokyo.
Stayed 3 nights in Sep 2023
Response from Front on 12 Oct 2023
Dear guestThank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very pleased to hear your compliments about the cleanliness of our rooms.However, we are sorry that the room size did not meet your expectations.We hope that you will choose to stay with us again.

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transportation - short walking distance from Roppongi station. Friendly staff. The room is small, but has everything I needed. I really enjoyed my stay there.
Stayed 2 nights in Sep 2023
Response from Front on 12 Oct 2023
Dear GuestThank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your compliments to our staff.All of us at Sotetsu Fresa Inn Tokyo Roppongi are very pleased that you had a pleasant stay with us.We look forward to welcoming you back to our hotel when you are in the neighborhood again.

10/10 Excellent

Francisco

Stayed 6 nights in Sep 2023
Response from Front on 30 Oct 2023
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very pleased to hear that you were satisfied with your stay.We look forward to your next visit.

10/10 Excellent

REBECCA

Stayed 1 night in Sep 2023
Response from Front on 12 Oct 2023
Dear GuestThank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.We look forward to welcoming you back to our hotel when you are in the area again.

8/10 Good

Rachael

Stayed 3 nights in Sep 2023
Response from Front on 12 Oct 2023
Dear GuestThank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.We look forward to welcoming you back to our hotel when you are in the area again.

6/10 Okay

Grant Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really handy to the bars of Roppongi but there are nicer areas to stay. The rooms could do with a freshen up especially since the rooms are small.
Stayed 3 nights in Sep 2023
Response from Front on 12 Oct 2023
Dear GuestThank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you also for your valuable feedback on our hotel.All of us at Sotetsu Fresa Inn Tokyo Roppongi will continue to strive to meet your expectations and we look forward to serving you in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Neil

Liked: Staff & service, amenities, property conditions & facilities
A reasonable enough room with good breakfast options. A couple of spots in the room needed more attention from the cleaning staff. The lack of sealant around the bath edge meant there was a black mark all around - not unique to this hotel, but strange nonetheless.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Choi Sze

Travelled with family
Liked: Property conditions & facilities
I like the property very much. However, finished washing was holding up the washing machine, I asked a member of staff to give me a basket so I could remove the items, she said she had to do it. She spoke English. I thanked her 3 times, with no acknowledgement. That was rude. The extractor above the bath was clugged up with heavy fluff particles. I wiped the cage, but couldn't wipe inside.
Stayed 10 nights in Jun 2023

10/10 Excellent

Ting

Stayed 3 nights in Jun 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Breakfast was yummy, free toiletries and laundry on property was very convenient. The check in and out process was quick and easy. The hotel was also next to the subway. Thanks!
Stayed 5 nights in Jun 2023

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! So close to the station and lovely staff

10/10 Excellent

Lin Yuen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 6 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sotetsu Fresa (2023)
Convenient because it is close to the Roppongi Station. But not so good: Pillow stinks, smell from the drain hole, et al. I don't want to stay here anymore even just one night.
Stayed 1 night in May 2023

2/10 Terrible

Selena

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location relative to transport, terrible hotel. Dirty, smelled bad, rooms were incredible small and too expensive for Tokyo standards. DO NOT stay here for longer than a day or two if absolutely necessary! Avoid if you can!
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service highly recommend
Stayed 2 nights in May 2023

10/10 Excellent

Parm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and base to explore Tokyo
Location of this hotel was excellent - just a 2 minute walk from the metro and tons of restaurants, bars and clubs starting from just a few steps away. We had two adjoining rooms for our family of four. They were clean and the beds were quite comfortable. The staff were very polite and welcoming from the check-in desk to the restaurant. Our rate included breakfast - which is different to what we normally expect from a hotel breakfast. The buffet included scrambled eggs, boiled/steamed bacon, weiners, chicken nuggets, chips (fries), steamed mackerel, potato salad, green salad, boiled eggs, takoyaki, fried cheese croquettes and some other options. We stayed in two different hotels in Japan and realized this is normal :) Prepare to be super organized in your room. The rooms are very small. There are no closets or drawers, no space for large suitcases, luckily we had medium sized and no carry on bags. One suitcase went on the desk and we squeezed one onto the suitcase rack. All TV is in Japanese unless you pay for English content - take a cable to hook up your phone to the TV if you're spending time in the room. No chairs to sit on or table. We spent the whole day out and only went to the room to sleep so it wasn't too bad. I would stay there again. For us the priority was staying in a good location and clean hotel and this met both of those criteria.
Stayed 8 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk  on 10 May 2023
Thank you very much for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We are very honoured to receive many compliments on our location and the cleanliness of our guest rooms.Regarding the size of the rooms, we have several other room types in addition to the one you have reserved this time.We will do our best to accommodate room changes and room upgrades.Please consider staying with us next time you have the opportunity.Thank you very much for taking the time to write this review.We look forward to welcoming you again.

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Tokyo
The hotel is in very good condition, clean and comfortable. The rooms are small but comfortable. It is close to the metro station and several convenience stores. Many places nearby to eat, drink and shop. A very good option to stay in the Roppongi area. The reception staff is very attentive and friendly. I recommend this hotel.
Stayed 2 nights in May 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk on 10 May 2023
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you had a relaxing stay with us.We are very honoured to receive your compliments on the cleanliness of our rooms, our location and our staff.We will do our best to provide you with even better service.We would like to thank you again for taking the time to write this review.We look forward to serving you again.Please continue to take care of yourself.

10/10 Excellent

Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for solo travelers. Not so much couples. Room and bed are small for 2 people. Ideal for singles. The rooms, despite the size, has everything you need. Comfy bed, nice AC, quiet, very close to metro station, great staff, and nice location. Besides usual soap and shampoo, they also offer face mask, sponge, shaving kit, bath bombs, sewing kit, bijamas, and more
Stayed 5 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk on 10 May 2023
Thank you very much for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We are very honoured to receive so many compliments from you. We are very happy to hear that you had a pleasant stay with us.We are not satisfied with the current situation and will continue to strive to provide you with even better service in the future.Thank you for taking the time to write this review.We look forward to serving you again.Please continue to take care of yourself.

10/10 Excellent

Apurba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

KAREN

Travelled with family and small children
Liked: Cleanliness, staff & service
Need more English speaking staff
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk on 10 May 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Roppongi.We are very sorry that we were not able to provide you with the service you should have received from our staff in English.We will share this with our staff and make improvements.Thank you again for your valuable feedback.Please continue to take care of yourself.

8/10 Good

Edward

Liked: Amenities, property conditions & facilities
I have family near and this typical business hotel met my needs. The breakfast buffet is cold & scrambled are always a bit runny.
Stayed 5 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front Desk on 22 Apr 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Roppongi.We are very sorry that we were not able to provide you with the breakfast service that we should have provided.We will share this with our restaurant staff to improve the quality of our breakfast.Thank you very much for taking time out of your precious time to write this message.Please continue to take care of yourself.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming area, felt the life of the city without being in the chaos of Shibuya, located directly outside of the Train station and 100 ft away from the convenient store, room was clean, they brought fresh towels daily & made your bed if you requested it. We checked in early for 2000¥ and checked out 3 hours late for 3000¥ made our stay SO enjoyable , would definitely come back!
Stayed 6 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk on 10 May 2023
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you had a relaxing stay with us.We are more than happy to hear that you would like to use our services again."We will continue to make every effort to meet your expectations on your next visit.We would like to thank you again for taking time out of your busy schedule to write this review.We hope you will continue to enjoy your stay with us.

6/10 Okay

Stefanie

Travelled with partner
Liked: Staff & service
The place is alright. Not a very new place.
Stayed 2 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Roppongi Front desk on 10 May 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Roppongi.We look forward to welcoming you again.Please continue to take care of yourself.

8/10 Good

Robosoft

Stayed 6 nights in Mar 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room - better for single travelers
The staff was friendly and helpful. We stayed in a double room. It was very compact, barely enough room to walk in not enough room for 2 suitcases. However, it was clean and had everything one would need. Cramped for a couple, but probably great as a single.
Stayed 1 night in Mar 2023
Response from 相鉄フレッサイン東京六本木 on 28 Mar 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very sorry that we could not meet your expectations regarding the size of your room. We have several other types of rooms in addition to the one you requested this time. Please feel free to ask the front desk staff for more information.We will make every effort to improve the comfort of our guests, so please feel free to visit us again when you are in the neighborhood.Sotetsu Fresa Inn Tokyo Roppongi

10/10 Excellent

Kevin

Stayed 8 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy their intuitive self check in and check out kiosk. Room was functionable location was ideal.
Stayed 2 nights in Feb 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Jeff

Response from フロント on 6 Nov 2023
この度は相鉄フレッサイン東京六本木をご利用いただきまして誠にありがとうございます。当ホテルへのレビュー投稿ありがとうございます。またお客様にお会いできる日を楽しみにしております。