Ratings based on 2,853 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from San Jose, CA

Posted 27-Sep-2016
All the staff are very niice and helpful. Walking distance to Shinjuku and JR Stations. Many traditional eateries and convenience shops nearby.
4out of 5
by A verified traveller from London

Great location

Posted 26-Sep-2016
Pros: Great location and staff. Rooms were very nice and clean but on the small size
Cons: Wi Fi really needs improving and Room service prices and quality.
Location: A short walk to Shinjuku station and on the door step of Tochame station. Lots of places to eat and drink within 5 minutes walk to suit all budgets
Pro's - Great location, staff were really helpful Con's - The Wi Fi was terrible, really hard to get connected and then it kept dropping out. The Room service was very over priced (2500 Yen, £18) for a burger that was very small and no better than one that you would get at a fast food place, also it took them 4 days to remove the tray from my room and I believe that was only because I moved it from the table and put it onto the bed.
5out of 5
by A verified traveller

Beautiful hotel in Tokyo's Shinjuku neighborhood

Posted 22-Sep-2016
Beautiful hotel. I can't say enough about the service provided by the friendly, courteous, patient, hard-working staff. Being infrequent international travelers, we had a million questions. The staff provided amazing help to us. I'd love to stay there again. Near skyscrapers as well as dept stores and little shops & restaurants. Next to the Tokyo Metro Bldg, not far from Shibuya neighborhood.
4out of 5
by A verified traveller

住客很多 排隊很花時間

Posted 20-Sep-2016
Pros: 吃東西買東西都方便
Cons: 住客很多 坐電梯排隊很花時間
Location: 東京都廳免費觀景, 可遠眺東京灣、彩虹大橋甚至美麗的富士山
check-in, check-out, 坐電梯排隊很花時間. 離電車站約10分鐘. 吃東西買東西都方便.
5out of 5
by A verified traveller from Hong Kong

Posted 18-Sep-2016
Staff are super polite and helpful. Lots to eat and excellent location. Just excellent!!
5out of 5
by A verified traveller from HK

位於新宿市中心,極方便!。

Posted 18-Sep-2016
There is Nestle coffee maker in the room, refill capsulse everyday, so nice. Shopping centre around, so convenience.
2out of 5
by A verified traveller

Posted 18-Sep-2016
Very dated and tired looking room. 180 from the glamorous lobby. Was disappointed after such a long flight.
5out of 5
by A verified traveller from New York

Posted 15-Sep-2016
Nice and comfy, definitely recommend! The room was extra comfy, accomodated by room cleaning. The hotel staff is nice and helpful. They helped us reserve an airport limousine bus to the airport on the day of check out.
5out of 5
by A verified traveller from LA

Good location and friendly staff

Posted 15-Sep-2016
Great location for my work, very clean hotel and abundance of hotel amenities. There's a convenience store in the basement. They sell everything from personal care items, food and alcohol beverages, baby diapers, rash cream, wipes, to Men business shirts. They also have a great selection of souvenirs.
5out of 5
by A verified traveller

Very Nice Hotel. Centrally located.

Posted 15-Sep-2016
Cons: the smell of smoke in rooms
The smell of smoke was very strong in our room, in fact on the whole floor!