Ratings based on 2,807 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Hong Kong

Not worth the money

Posted 21-Aug-2016
Pros: English standard of staff was good.
Cons: The most serious one was the dirty stains in toilet bowl.
Location: There are some coffee shops and eating places opposite to the hotel.
The lobby was grand but the room was only average comparing with the price. The pillows and quilt were not comfortable. The quilt was a sandwich between two bedsheets but the slippery texture of quilt could not adhere to the bedsheets. As a result, the quilt dropped to the floor every midnight when I moved. For the toilet, the toilet bowl was not clean when I bent down to look, its filled with foul stains around which was rather disgusting, I dared not use the toilet shower. The lighting inside the room was while florescent which the tone did not match with a four star hotel.
5out of 5
by A verified traveller

Great location in Tokyo

Posted 21-Aug-2016
This hotel is centrally located to all of Tokyo and was fantastic. Breakfast buffets were phenomenal. Would definitely stay there again.
5out of 5
by A verified traveller

Fabulous hotel

Posted 21-Aug-2016
We loved this hotel and would definitely stay there again.
5out of 5
by A verified traveller

In the prime location of Shinjuku.

Posted 18-Aug-2016
Close to Narita Express with spacious hotel room.
4out of 5
by A verified traveller

Nice hotel and convenient

Posted 16-Aug-2016
It's clean and comfort. The staffs are very nice and helpful.
4out of 5
by A verified traveller

Buono

Posted 15-Aug-2016
Bell hotel a pochi passi dalla metro di Tokyo che garantisce spostamenti rapidi e veloci per la città. Ottimo il servizio Bus Limousine che dal' aeroporto porta direttamente davanti all' Hotel. Consigliato
5out of 5
by A verified traveller from Canada

Very nice hotel located in central Shinjuku

Posted 12-Aug-2016
Pros: Very convenient to central Shinjuku with walking distance to train station, shopping mall, restaurants.
Very pleasant stay with a spacious room for my family. Hotel staff has been very nice and helpful, I've delayed my check in until midnight and they have been very nice to reply my email and assured my room will be reserved. Upon my arrival, the check in was quick. The hotel staff also offer help in bringing in luggages. I've been able to book the hotel shuttle to Disneyland via email and they response in timely manner. Although one day is full but they have listed out all available time slot for my consideration. As I am travelling with small kids I think this is a very kids friendly hotel where everything is convenient and clean. The neighbourhood is save as well. Overall it is always a pleasant stay with Keio Plaza Shinjuku.
4out of 5
by A verified traveller

Posted 11-Aug-2016
交通還算近新宿駅, 是比較靜一點, 適合一家入住. 也有迪士尼專車免費來回接送, 免卻了轉車的麻煩.
3out of 5
by A verified traveller

4つ星ホテルからするとちょっと……

Posted 10-Aug-2016
新宿駅の近くあるから、非常に便利だが、 スタッフの態度が4つ星レベルではない。 チェックイン前、チェックイン後の部屋案内も30分を待たせた上に4つ星ホテルでもベビーベッドにも用意できなかったので、非常に残念
5out of 5
by A verified traveller

접근성 좋은 호텔.

Posted 09-Aug-2016
수영장땜에 간건데 의외로 편한 접근성에 더 만족함. 호텔내에 레스토랑 편의점등이 다 있음. 신주쿠역앞.