Ratings based on 2,342 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Five Star Staff

Posted 10-Feb-2016
Pros: Staff. Location.
Cons: None needed.
Location: Government building observation decks.
The staff members at Keio Plaza Hotel are available, attentive, responsive, professional, and demonstrate pride in their work.
4 out of 5
Recommended
for Everyone
by A verified traveller from 香港

近JR站方便舒適的酒店

Posted 09-Feb-2016
入住首天發生了些小插曲,第二天向前台反映後便馬上解決了,服務人員有效率和熱情。下次到東京旅遊京王仍會是首選。
3 out of 5
by A verified traveller

Lication is near shopping area.

Posted 07-Feb-2016
Hotel is good location but room is quite old and low decoration.
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver canada

west side of Shinjuku station.

Posted 31-Jan-2016
This hotel is not right in the center of Shinjuku station but it really depends which subway line you take. It's about 15mins walk if you come out from JR Yamanote line. It's closer if you take Keio line (which is less than 10mins walk to the hotel). Although it's a bit far to walk to the east side of Shinjuku where all the shops and restaurants are located, the location of this hotel is still fairly convenient. The airport limousine bus picks you up right in front of the hotel and the staff are very helpful. We kept our luggages at the bell counter and when the bus came, all we needed to do was to hand them our luggage tickets and board! They saved us the hassle from moving our heavy suitcases around and bring them onto the bus. Awesome service! The room was very clean, the bathroom was quite small but everything was well accommodated. If you want to be in the heart of the shopping district, I'd recommend Prince hotel on the east side, but if you're not only doing shopping for your entire stay in Japan, I think Keio plaza is a better choice for you. The subway lines closer to the west side of Shinjuku are actually quite convenient too. Keio line takes you to Sanrio Puroland (hello kitty) directly. Odakyu line has direct trains to Hakone (the hotspring town, 1hr from Tokyo).
5 out of 5
Recommended
for Everyone
by A verified traveller from England, Northamptonshire

Great location and lots of English speaking staff

Posted 31-Jan-2016
When booking this hotel I was unsure but after spending a week there I could not have chosen better, less than 5 mins away from shinjuku station and plenty of choice for food such as ramen, sushi, curry and fast food like kfc and McDonald's. The hotel it self has shop on the second floor if you forgot anything or a Lawson 2 mins walk away. Most tours all so pick up from this hotel for the visiting mt Fuji. So all in all would stop again
5 out of 5
Recommended
for Everyone
by A verified traveller from Grasse France

Very good Hotel in Shinjuku downtown

Posted 28-Jan-2016
Pros: Comfort and proximity to Shinjuku station
Cons: Queues for breakfast during week-end.
Good hotel at 5mn walk from Shinjuku station west entrance. Rooms are large enough and very convenient for business purpose. During 17 days stay, my room was always clean and comfortable.Superb view to Tokyo night.
5 out of 5
Recommended
for Everyone
by A verified traveller from Taiwan

Posted 28-Jan-2016
方便,離地鐵近,機能非常好,離巴士站也方便。房間很乾淨,明亮。房間內可以看到市區夜景。與家人再次遊東京一定會再去住宿
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Great location

Posted 27-Jan-2016
Great location, close to train stations and lots of affordable food places nearby. The free shuttle to Disney is always full so best book days ahead and not last minute not day before.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable and Pleasant Stay

Posted 27-Jan-2016
It's a very comfortable hotel to stay in. Their rooms are big and bright. Very good location as it just a 5-10min walk to station. You can get food just opposite the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Convenient to any grocery and subway

Posted 26-Jan-2016
Friendly staff. Very efficient in the process. The convenient store's price are reasonable.