Superior Double Room, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Hotel Musse Ginza Meitetsu

3.5 out of 5
Hotel Musse Ginza Meitetsu
7-12-9 Ginza, Chuo-ku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ka Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and helpful, even when we had requests needed to be help immediately, they were quick responding and very polite as usual! It’s quite hard to find a hotel that allow us to open two large suitcases but this one is comfy! The location is beyond convenient. There are multiple subway station nearby which allows you to choose different line depends on your destination. Among all the hotel nearby, this one is more affordable and spacious. Highly recommend to everyone traveling to Tokyo!
Stayed 4 nights in Mar 2024
Response from きい on 8 Apr 2024
Thank you very much for staying at our hotel.We were encouraged by your compliments. We are more than happy to have helped you have a wonderful trip. We will continue to strive to improve our services.We look forward to welcoming you back to our hotel.Hotel Musse Ginza Meitetsu

10/10 Excellent

Duong

Liked: Staff & service
This is my second time staying here. The staff are very professional.
Stayed 6 nights in Apr 2024
Response from Hotel Musse Ginza Meitetsu Kii on 8 Apr 2024
Thank you for staying at our hotel again. For us, it is a great pleasure to have the same guests come back to our hotel again.We hope we did not disappoint you this time.We look forward to seeing you again. Thank you from the bottom of our hearts.

4/10 Poor

Jiaqi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There are way more better hotels (regarding its service, room space, amenities) within GINZA, which are less pricey than this one. Not a smart choice.
Stayed 3 nights in Apr 2024
Response from Kii on 6 Apr 2024
Thank you for staying at our hotel.We regret that we could not support you on your good journey. We look forward to seeing you again.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, room was clean and very nice, the surrounding area has everything you need. Would recommend!
Stayed 2 nights in Apr 2024
Response from Hotel Musse Ginza Meitetsu shibata on 4 Apr 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are glad that we met your expectations.We look forward to welcoming you again.

8/10 Good

Chona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff are nice, friendly, and accommodating. Rooms are very nice and clean. I’ll recommend this hotel to friends and family.
Stayed 2 nights in Mar 2024
Response from Hotel Musse Ginza Meitetsu shibata on 4 Apr 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review.Thank you for your compliment.We look forward to welcoming you again.

10/10 Excellent

Cristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying at this hotel again. The staff were friendly, helpful, and spoke English very well. Facility offers coin laundry that functions as a laundry and dryer and the staff will hold the laundry for you if you’re heading out and are unable to empty it out. They also have a very tasty buffet in this hotel and there is a discounted rate for hotel guests. Amenities were great! Loved the bath powders.
Stayed 2 nights in Mar 2024
Response from Hotel Musse GInza Meitetsu, Toko on 31 Mar 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.　It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel. We will continue to do our best to satisfy the guests. Thank you once again and we hope to see you again.

10/10 Excellent

Shevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kyoto station, shopping, and plenty of dining options nearby. The room was quiet and laundry facilities were very convenient
Stayed 4 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very good. Staff were all excellent!
Stayed 6 nights in Mar 2024
Response from KII on 26 Mar 2024
Thank you for your stay. We also appreciate your kindness in sharing your feedback with us.Your kind words are our encouragement. We look forward to seeing you again.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Rundong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good breakfast stuff
Stayed 3 nights in Mar 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! The room is very spacious and everything is clean and tidy. Also the location of the hotel is great especially if you want to shop.
Stayed 3 nights in Mar 2024
Response from Hotel Musse Ginza Meitetsu Komatsuzaki on 16 Mar 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.We are very pleased to see that you had a pleasant stay with us.It has been a pleasure hosting you as our guest.We hope to welcome you back in the future.

6/10 Okay

Jong Bo

Travelled with partner
Service by front desk needs improvement regarding how to properly behave and react to a customer’s mistake.
Stayed 7 nights in Mar 2024
Response from Hotel Musse Ginza Meitetsu on 15 Mar 2024
Thank you for sharing your experience of Hotel Musse Ginza Meitetsu.We are terribly sorry about the problem you experienced in our hotel.We will take your feedback seriously in order to keep standards.Lastly, thank you for your feedback.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy, Morgan Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Even though the room is small, but it has everything. The space is well designed. Recommend not to bring non-standard shape/size large suitcase. It won't be easy to store the suitcase in the tiny room.
Stayed 7 nights in Dec 2023
Response from Hotel Musse Ginza Meitetsu on 6 Mar 2024
Thank you for sharing your experience of Hotel Musse Ginza Meitetsu.It has been a pleasure hosting you as our guest.Also, we are sorry for the inconvenience.We hope to welcome you back in the future.

4/10 Poor

Jianmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very tiny room.
Stayed 3 nights in Mar 2024
Response from Hotel Musse Ginza Meitetsu on 6 Mar 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.We regret to hear that we did not fully meet your expectations during your stay with us.We will continue to do our best to satisfy the guests.

10/10 Excellent

Melissa, Delahey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty close to multiple stations and the 7/11 downstairs was so good
Stayed 5 nights in Feb 2024
Response from Hotel Musse GInza Meitetsu, Toko on 11 Mar 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are very pleased to see that you had a pleasant stay with us. It has been a pleasure hosting you as our guest. We look forward to welcoming you again.

8/10 Good

Chunming, San Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from amenities to staff. The restaurant inside hotel also offers an excellent buffet breakfast. However, the hotel sewage could be older but we noticed a slight bad smell when we arrive back at our hotel after a day out. The smell goes away after awhile but it is slightly deterring. However we had a pleasant stay overall.
Stayed 7 nights in Feb 2024
Response from Hotel Musse Ginza Meitetsu shibata on 4 Mar 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review.After receiving your compliment, I would like to apologize that the cleaning was not as thorough as possible. After checking, we will strive to improve.We hope to welcome you back in the future.

2/10 Terrible

SAM

Liked: Cleanliness, staff & service
room is beyond small, I've never stayed in such a small room ever.
Stayed 1 night in Mar 2024

6/10 Okay

TONIOU

Stayed 1 night in Mar 2024

10/10 Excellent

Nana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet area, very easy to find. Also fairly close to a station, so easy to get around.
Stayed 4 nights in Feb 2024
Response from Hotel Musse Ginza Meitetsu Komatsuzaki on 21 Feb 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.We are very pleased to see that you had a pleasant stay with us.We hope to welcome you back in the future.

10/10 Excellent

c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Only negative was that the elevator always stops on 2nd floor reception when leaving hotel :D Access to 7-11 and its ATM is very nice. Shimbashi station is 10 minutes by foot!
Stayed 7 nights in Feb 2024
Response from Hotel Musse Ginza Meitetsu Komatsuzaki on 21 Feb 2024
Thank you very much for choosing Hotel Musse Ginza Meitetsu as your vacation. Also, we appreciate for sharing us your review. We are grateful to read your positive comments.We will continue to do our best to satisfy the guests.

2/10 Terrible

Hyun

Stayed 4 nights in Feb 2024

8/10 Good

Ji Soo

Liked: Cleanliness, staff & service, property conditions & facilities
In a small space, the room has every essential stuffs. The bath tub is deep and bath salt the hotel provided at the lobby was very good to relax in after busy day as a tourist. Hotel is near to Ginza 6 and walking-with-suitcase-distance from Higashi Ginza subway station.
Stayed 2 nights in Feb 2024
Response from Hotel Musse Ginza Meitetsu shibata on 19 Feb 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. Thank you for your compliments.We look forward to welcoming you again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient design of the rooms, but very compact. More traditional style of shower, which may turn off some Americans. 7-11 directly under the hotel is very, very convenient. About 10 minute walk from two Tokyo Metro stations.
Stayed 1 night in Feb 2024
Response from Hotel Musse Ginza Meitetsu shibata on 19 Feb 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review.I am glad that you found it useful during your stay.We look forward to welcoming you again.

10/10 Excellent

Adelina, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to shopping, dining and transportation. The hotel room is neat and well designed in terms of spatial arrangement and making use of every inch of the space efficiently. Highly recommended!
Stayed 2 nights in Feb 2024
Response from Hotel Musse Ginza Meitetsu shibata on 15 Feb 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. Thank you for your compliment.I'm glad to see that you were satisfied.We look forward to welcoming you again.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is very nice. We paid a small fee to check in early around 1:30pm. Most hotels don't let you check in until the actual check in time, however we arrived to Japan at 3:30am so we were ready for check in early. It also rained on us during the walk from the train station- staff was so nice to give us towels and wipe off our jackets and suitcases when we arrived. They happily stored our luggage too. We stayed on a Sunday so not much was open on the actual street- it was a 5-10 minute walk to any action or places that were open. Overall great stay- we didn't get a chance to dine in the restaurant, however we had multiple stops at 7/11, that is attached to the hotel.
Stayed 1 night in Jan 2024
Response from Hotel Musse Ginza Meitetsu on 8 Feb 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are very pleased to see that you had a pleasant stay with us. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel.Thank you once again and we hope to see you again.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super polite and helpful. The cleaning staff are efficient and polite too. The hotel provides free slippers and pyjamas and free tooth brushes, razor, shower cap, comb, tea bags to make tea and coffee too. I think there is a lot of improvement to increase spoken English to non-Japanese customers.
Stayed 3 nights in Jan 2024
Response from Hotel Musse GInza Meitetsu, Toko on 1 Feb 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel. It has been a pleasure hosting you as our guest. Thank you for an advise of mprovement. We will continue to do our best to satisfy the guests. We hope to welcome you back in the future.

10/10 Excellent

Siti Nur Nadzirah Binti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a fantastic stay at Hotel Musse Ginza Meitetsu. The location is perfect, right in the heart of Ginza with easy access to everything. The staff was incredibly welcoming, and the service was top-notch from check-in to check-out. The room was spacious, well-appointed, and impeccably clean. The attention to detail was evident, and I appreciated the modern amenities that made my stay comfortable. The highlight was the outstanding dining experience at the hotel's restaurant. The breakfast buffet offered a diverse range of delicious options. Overall, my stay at Hotel Musse Ginza Meitetsu exceeded my expectations, and I would highly recommend it to anyone visiting Tokyo.
Stayed 6 nights in Jan 2024
Response from Hotel Musse Ginza Meitetsu Komatsuzaki on 29 Jan 2024
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.We are grateful to read your positive comments.It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel.We hope to welcome you back in the future.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Hely

Liked: Cleanliness, staff & service
It’s cool. The room is super small tho
Stayed 5 nights in Jan 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The advertised photo may be a bit misleading, but otherwise this is a very comfortable and well located hotel! Very kind and helpful staff, with lots of food options nearby.
Stayed 2 nights in Jan 2024
Response from Hotel Musse Ginza Meitetsu on 17 Jan 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel.We are very pleased to see that you had a pleasant stay with us. We look forward to welcoming you again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a perfectly located hotel for sightseeing. Staff were outstanding and super friendly. Traditional Japanese breakfast was amazing. Highly recommended.
Stayed 1 night in Jan 2024
Response from Hotel Musse Ginza Meitetsu　Hitomi Jin on 13 Jan 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review.We are very pleased to see that you had a pleasant stay with us.It has been a pleasure hosting you as our guest.We will continue to do our best to satisfy the guests.Thank you once again and we hope to see you again.

2/10 Terrible

Buyantod

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jaime Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Carmen

Stayed 3 nights in Dec 2023

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, great location. 10 mins walk from metro stations. Spacious for small Japan hotels. Good size bathtub, and appreciate Japanese hotels always provide with amenities like toothbrush, pj, slippers, and even bath salts. Felt safe staying as a solo female traveler.
Stayed 1 night in Dec 2023
Response from Hotel Musse Ginza Meitetsu 　Hitomi Jin on 13 Jan 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are very pleased to see that you had a pleasant stay with us. It has been a pleasure hosting you as our guest. Thank you once again and we hope to see you again.

6/10 Okay

TAI-LAI, Hawthorn East

Stayed 1 night in Dec 2023

8/10 Good

Naoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a little small, but it is a common size for a business hotel in Japan. Very nice breakfast - highly recommended. Wish the restaurant is a little more spacious.
Stayed 1 night in Dec 2023
Response from Hotel Musse Ginza Meitetsu on 24 Dec 2023
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review.We will continue to do our best to satisfy the guests.We hope to welcome you back in the future. Hotel Musse Ginza Meitetsu

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is okay, more than 10 minutes of walking from shimbashi station, but its near the shopping area. Room is quite small for 2, had 2 large luggage and 2 small luggage, abit cramp.
Stayed 7 nights in Dec 2023
Response from Hotel Musse GInza Meitetsu, Toko on 23 Dec 2023
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are very pleased to see that you had a pleasant stay with us.It has been a pleasure hosting you as our guest. We will continue to do our best to satisfy the guests. We look forward to welcoming you again.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the three hotels we stayed in this trip, this was the best. It's a great location and the staff are friendly and helpful (the airport bag drop service was also a bonus - 5200¥ for two checked bags). Also the breakfast was amazing - handmade japanese style at least as good a a full Ryokan breakfast. Wonderful!
Stayed 2 nights in Dec 2023
Response from Hotel Musse Ginza Meitetsu on 20 Dec 2023
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel.We are very pleased to see that you had a pleasant stay with us.We look forward to welcoming you again.Hotel Musse Ginza Meitetsu

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were amazing and we loved the amenity bar! We stayed for over a week and did laundry, laundry machine is a little slow and is hard to get your clothes fully dry. Other than that, would definitely stay in again.
Stayed 11 nights in Dec 2023
Response from Hotel Musse Ginza Meitetsu Kii on 19 Dec 2023
Thank you for staying at Hotel Musse Ginza Meitetsu. We are very happy to hear your kind words. We will continue to strive to improve our services every day so that we can serve you better in the future. We hope you will visit us again when you come back to Japan.Thank you very much.

10/10 Excellent

Zhumin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a "secret" tip to take metro to Narita airport very easy.
Stayed 4 nights in Dec 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was smaller than we thought but we made it work. Location was very good, 5 minute walk from the main road and transportation was very easy to get to. It was very convenient to have a 7/11 just beside the hotel as well
Response from Hotel Musse GInza Meitetsu, Toko on 16 Dec 2023
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel. We are very pleased to see that you had a pleasant stay with us. Thank you once again and we hope to see you again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Thien

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern japandi style with great efforts of ecosafe. Comfy night gowns that you can wear that are unisex. Connected to a seven-eleven for your convenience and a delicious all you can eat buffet by the lobby. Would highly recommend!
Stayed 5 nights in Nov 2023
Response from Hotel Musse Ginza Meitetsu shibata on 12 Dec 2023
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. I am happy to receive your positive feedback.We look forward to welcoming you again.

10/10 Excellent

Trung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and convenient location
Stayed 3 nights in Nov 2023
Response from Hotel Musse GInza Meitetsu, Toko on 4 Dec 2023
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. We are grateful to read your positive comments. It has been a pleasure hosting you as our guest. We will continue to do our best to satisfy the guests. We look forward to welcoming you again.

6/10 Okay

Hiba

Liked: Staff & service, amenities, property conditions & facilities
I stayed at this hotel at the beginning of my trip and came back for the last 3 days. The room was okay and clean except the dust covering the mirror decoration on top of the bed during my first stay. However when I checked into the second room, there was a strong smell even though it was a non smoking room. It smelled so bad also the bathroom smelled nasty. I wasn’t able to change the room given that the hotel was fully booked. The staff are so polite and professional. The location is in the heart of Ginza, very conviennent for transportation (Ginza Line and Marunouchi Line) also there’s a 7 eleven on the first floor.
Response from Hotel Musse Ginza Meitetsu shibata on 15 Feb 2024
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review.We apologize for the inconvenience caused due to the lack of cleaning.We will continue to improve so that we can provide better rooms.Lastly, thank you for your feedback.

10/10 Excellent

Konny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and has the right facility! There is a 10 minute walk to Metro and JR
Stayed 5 nights in Nov 2023
Response from Hotel Musse GInza Meitetsu, Toko on 4 Dec 2023
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel. It has been a pleasure hosting you as our guest. Thank you once again and we hope to see you again.

8/10 Good

Huda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Oct 2023