Hot springs

Reviews of Nikko Hoshinoyado

3.5 out of 5
Nikko Hoshinoyado
1115 Kamihatsuishi-machi, Nikko, Tochigi-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 50 out of 68 reviews" "
Rating 8 - Good. 12 out of 68 reviews" "
Rating 6 - Okay. 4 out of 68 reviews" "
Rating 4 - Poor. 2 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was the best
Stayed 1 night in Jan 2024
Response from supun Jayakodi on 24 Feb 2024
Thank you for your reply.!

10/10 Excellent

Ohad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and hospitable. Public baths are clean and not too busy. The staff gave good explanation on the Onesen. We took the Japanese breakfast and it was OK but not great, we didn't find a lot of alternative dining options close by. Location is great - next to the temples and close to the bus station. The one thing I would improve would be the towels - They give only one towel per person which is not enough if you go 3-4 times a day to the public bath like we did, and there's no way to dry your towel quickly especially in the winter when it's freezing. Overall we enjoyed our stay and the public bath was great.
Response from supun Jayakodi on 10 Jan 2024
Thank you for taking the time to review and comment on our services. We greatly appreciate your feedback as it is valuable to us.Based on your request, we will forward your suggestion to our manager to provide both towels for our customers. We understand the importance of ensuring a comfortable experience for our guests.Furthermore, we are pleased to inform you that we have recently revamped our onsen facilities to offer a new and improved style. We believe this enhancement will enhance your future visits.We sincerely hope that you will consider visiting Nikko again in the future and take the opportunity to enjoy our upgraded facilities. We look forward to welcoming you back.Thank you once again for your valuable input.

8/10 Good

Jacinda, Fairfield

Stayed 1 night in Dec 2023
Response from Aravinda Karunarathne on 3 Feb 2024
Thank you very much for stayed with us and feedback

10/10 Excellent

Gelana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aravinda Karunarathne on 1 Jan 2024
Thank you for feedback

10/10 Excellent

Pratik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was right outside the Nikko Park and major tourist attractions. The dinner in the hotel was quite good but a bit expensive. The onsen was incredible too. Highly recommend this place.
Stayed 1 night in Dec 2023
Response from Aravinda Karunarathne on 1 Jan 2024
The satisfied customers are our wealth strength , thank you for your feedback

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is the best
This Ryokan is wonderful, amazing, delightful. Japanese style rooms, architecture is showing it's age a little but retains all of its charm and character. 1/2 board (breakfast and dinner) is the way to go. The meals were amazing, so well structured, theme was apparent, the food itself was an adventure. Onsen was really pleasant after walking through the world heritage parks.
Stayed 2 nights in Dec 2023
Response from Aravinda Karunarathne on 8 Dec 2023
Thank you very much for your lovely feedback

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic ryokan experience. We had a delux room with private bathroom. Slept on mats on the floor which was surprisingly comfortable. The onsen offered 2 small hot baths covered and open to outdoors. Breakfast was amazing, offering Japanese and American style cuisine. Had difficult time finding restaurants for dinner, not many choices and they fill up early. Walkable to most sights.
Response from Aravinda Karunarathne on 23 Sept 2023
Thank you very much for feedback

10/10 Excellent

Martin, Genève

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, very nice staff, delicious food
Stayed 2 nights in Sep 2023
Response from Aravinda Karunarathne on 13 Sept 2023
Feedback is a energy to make the grate service to next customers Thank you very much

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities were excellent. The food we were served was very delicious and fun and providing a copy of the menu for us to photograph allows us to go back and translate to understand some of the food we did not recognize. The rooms could probably use a little updating but this did not disrupt our enjoyment of the short stay.
Stayed 1 night in Jul 2023
Response from Aravinda Karunarathne on 30 Jul 2023
We grateful to your lovely feedback by concerning point to upgrade Thank you very much

10/10 Excellent

Kamalini, Nunawading

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend a stay here. The room was comfortable with good views and a great ryokan experience. Staff are friendly and helpful. We enjoyed the kaiseki dinner here too. They also have indoor and outdoor onsen.
Stayed 1 night in May 2023
Response from Aravinda Karunarathne on 11 Jun 2023
Thank you very much for your feedback Ms. Kamalini , hope see you again Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, ideally located for visiting the shrine area. The service was warm and attentive; the onsen facilities were very nice. Highly recommend this hotel!!!
Stayed 2 nights in May 2023
Response from Aravinda Karunarathne on 15 May 2023
Our strength is satisfied customer , Thank you very much for the wonderful review

10/10 Excellent

John, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Friendly staff. Nice onsen. And half board meals were awesome
Stayed 1 night in Apr 2023
Response from Aravinda on 21 Apr 2023
Customer satisfaction is our ultimate goal and wealth ,thank you very much for your wonderful comment

10/10 Excellent

Gabriela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Aravinda Karunrathne on 9 Apr 2023
Customer satisfaction is the ultimate goals of Nikko Hoshinoyado Thank you very much for nice review

10/10 Excellent

seiko

Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, supun Nikko Hoshinoyado

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Kitt Nikko Hoshinoyado

6/10 Okay

Francis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Nikko Hoshinoyado Tachibana on 14 Dec 2022
Thank you for staying with us.We are looking forward to seeing you again.

10/10 Excellent

Kriszl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Supun Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ryokan with a lovely onsen bath, situated near the center of everything you want to see.
Stayed 2 nights in Aug 2021
Response from Kitt on 17 Aug 2021
Hello Ms. Julie, How are you? We hope you are doing just fine as you are reading this message. Thank you for your wonderful feedback! This really means so much to us so we can further evaluate the quality of our service and improve our facilities in the near future. Again, we will be looking forward to your next visit here in Nikko! Warmest regards Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Kitt Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and food. Wished the room hater was on was when we came in.
Stayed 1 night in Dec 2019
Response from supun JayakodY on 10 Jan 2024
Thank you for your response!

10/10 Excellent

Renae, Lakewood, CO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a traditional Japanese hotel, so the bed is a thin sleep pad on the floor and shoes aren't allowed in the room. Chairs are also very low or on the ground so this is probably not going to be ideal for anyone with mobility issues. However, if you are looking for an authentic Japanese experience, then this is the place. The rooms are lovely, with tatami mats and thoughtful little touches throughout. The staff couldn't be nicer and they even had a few who spoke English which I found to be fairly rare, even in the more Western stlye hotels I stayed in. There is also a lovely Japanese Garden, which is the view for breakfast. I went for the traditional Japanese breakfast which might not be for everyone because in Japan they eat the same things for breakfast as any other meal so amoung other things, it consisted of cooked fish, squid, pickled vegetables and sashimi so not exactly what Westerners are used to but it was beautifully presented and was really good. They do offer a Western breakfast too but I say be brave and go for the Japanese one. The location is great, an easy walk to the World Heritage shrines and the hotel does a shuttle to and from the train stations which is a bonus. I would definitely stay here again.
Stayed 2 nights in Dec 2019
Response from Kitt on 9 Dec 2019
Hello Ms. Renae, Thank you for letting us be part of your vacation journey here in Nikko, Japan. Your wonderful comments means so much to us and all the more makes us strive more to improve our services and facilities for our future stay-in guests. Again, we are very grateful for choosing us apart from the other hotel ryokans here in Nikko and we look forward to your next visit here again in the near future. Have a great day ahead of you, Take care! Warmest regards, Kitt Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kitt on 9 Dec 2019
Thank you for your guest review rating! We appreciate your feedback! Regards, Kitt Nikko Hoshinoyado

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Half Board was a very good deal. Excellent Food. G
Staff was very helpful to organise our daily tourist activities
Stayed 4 nights in Oct 2019
Response from Kitt on 9 Dec 2019
Hello Mr./Ms. Pascal, Thank you for spending time in writing a wonderful comment for us. We are very much grateful for choosing Hoshinoyado apart from the other ryokan hotels here in Nikko. Again, thank you and we look forward to your next visit here in the near future. Warmest regards, Kitt Nikko Hoshinoyado

8/10 Good

Tuananh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Kitt on 16 Oct 2019
Hello, Thank you for letting us be a part of your vacation journey here in Nikko, Japan. We look forward to your future visit. Have a great day ahead of you! Warmest regards, Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Kitt Nikko Hoshinoyado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Nikko Hoshinoyado

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ryokan (Japanese Inn) Experience
The staff here was accommodating, the room prices were reasonable for the room sizes, location, and view, and overall it was a lovely ryokan with a lot to offer. Their dinner and breakfast service is interesting to say the least, with it providing unique Japanese meals, but I wish the skills of the staff there didn't vary quite so much. Some of the staff are friendly, helpful, and willing to give you an idea of what is being presented with each dish, but others kind of just leave it up to you figure it out. Part of this is a language barrier I'm sure, but the first staff member I had on my first night in the restaurant was so excellent at this that it soured my experience a bit with the other staff members there. Overall, the food service was worth it if you want to experience something distinctly Japanese and with an excess of food each morning & night. My overall impressions of Nikko Hoshinoyado were very positive and I'd gladly recommend it to anyone else travelling in the area. Great location, great general staff, plenty of English language support, and lovely facilities.
Stayed 2 nights in May 2018
Response from Nikko Hoshinoyado on 13 Mar 2019
Thank you so much Mr. Sean for your wonderful comments and allowing us to be part of your vacation journey . Were hoping that you can visit us again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality in every sense of the word. The staff are kind and they really stive to deliver the best service. Great facilities and an amazing onsen both indoors and outdoors.
Stayed 1 night in Feb 2018

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room that we got came with an amazing view. The only problem we had was the toilet is too cold even there's a heated floor. We requested for a portable heater which was a great hello for our 2 nights stay.
Stayed 3 nights in Feb 2018

10/10 Excellent

Ed, Arlington, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Onsen Hotel 100m from Shinkyo Bridge
A wonderful stay in June 2014. I wanted a full onsen (hot springs hotel) experience, and my daughter and I had plans to fully explore the temples in Nikko. The location was superb - 100 meters from the red Shinkyo Bridge, and right at the entrance to the temple areas. The carving that gave rise to the saying "hear no evil, speak no evil, see no evil" is a 15-minute hike away. The only downside is that there aren't many restaurants in this portion of Nikko, so you have to walk or take a bus or taxi to the main area of town. There is a fine steak house just down the hill from the onset, but be sure to check its hours, since it closes early. My first choice for a stay in Nikko!
The Hotel
Typical Japanese-style room
Large men's onsen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for get-away
Nice Japanese style room. Clean and spacious. Great staff and service. Good food.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Some Problems
Ou Travelocity reservation said that we needed to call in advance to allow us entry to the hotel and that there was no front desk--both wrong. We had no cell phone service, so the call from the tourist bureau turned into comedy because the hotel did not speak English. Meals were not included in our reservation, but the hotel made it difficult to eat at the hotel, and said that dinner the first night at the hotel was not an option. While it is near the temples & World Heritage sites, in winter at least the evening dining options are quite limited. Many basic arrangements were made more difficult because few members of the staff spoke English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

K, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan with outstanding service
The hotel room, front staff great and welcoming attitude and the incredible onsen are just what you need after and a day of climbing and trekking in Nikko. The staff is perfect into guiding you into a first ryokan experience. Highly recommended!

10/10 Excellent

Goodman, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The real thing
It is a real Japanese Hotel, right around the corner from the walk up the hill to see the temples. Dinner was the same, the real thing.

6/10 Okay

?

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Aravinda Karunarathne on 1 Jan 2024
Thank you for feedback

10/10 Excellent

guillermo miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del personal en todo momento, incluso durante la cena. Recogida y traslado a la estación. Onsen público y privado. Ubicación muy buena, cercana a puente Shinko y zona de santuarios. Junto parada de bus.
Response from supun Jayakodi on 24 Feb 2024
Thank you for review us. we are looking forward to your next visit.

10/10 Excellent

HUICHING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aravinda Karunarathne on 31 Aug 2023
Thank you very much for your feedback

10/10 Excellent

naoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aravinda Karunarathne on 12 Aug 2023
Thank you very much for feedback,

10/10 Excellent

Martine

Stayed 1 night in May 2023
Response from Aravinda Karunrathne on 2 Jun 2023
Thank you very much for your feedback

10/10 Excellent

Man Kit

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff are helpful and speak good English. Cleanliness of the onsen and guestroom could be further improved.
Response from Aravinda on 11 Jan 2023
Guests are our wealth as always, we have planed to stat repairer in the middle of January most of places in our premises, hopefully make the new experiences for all guests

10/10 Excellent

Yukiya

Stayed 1 night in Dec 2022
Response from Aravinda ,Nikko Hoshinoyado on 2 Jan 2023
Thank you very much for your feedback, we hope to improve more and more to make a better stay to our customer like you

8/10 Good

なつこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022
Response from supun Jayakody on 10 Jan 2024
Thank you for your guest review rating! We appreciate your feedback! Regards, Supun Nikko Hoshinoyado

10/10 Excellent

yukihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from キット on 8 Feb 2022
Yukihiro様 この度はありがたい評価を賜り恐縮でございます。 これからもお客様のご評価を励みに、よりご満足頂けます様努力して参ります。 是非またのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋は古かったけど清潔だった。食事も美味しかった。
Stayed 1 night in Nov 2020

10/10 Excellent

Sylvie, Lège Cap-Ferret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel, onsen de qualité, personnel adorable, couchage agréable, dîner et petit déjeuner excellents. Très bien situé, bus et sites touristiques proches.
Stayed 1 night in Mar 2020
Response from Kitt on 8 Apr 2020
Chère madame Sylvie, J'espère que vous allez bien en lisant ce message. Nous tenons à exprimer notre plus profonde gratitude pour avoir pris le temps de nous donner ces merveilleux commentaires et retours. Cela signifie beaucoup pour nous car cela nous donne plus d'inspiration et de motivation pour faire plus non seulement pour améliorer nos installations hôtelières mais aussi pour la qualité de notre service et de notre hospitalité. Nous espérons simplement que vous et votre famille vous portez bien à ce jour, et nous ne pouvons qu'espérer une amélioration de cette récente épidémie. Encore une fois, du fond du cœur, merci et bonne journée devant vous! Looks les plus chauds, Kitt Nikko Hoshinoyado

10/10 Excellent

Po-yueh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Etsuko

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Kitt on 9 Dec 2019
Thank you for your guest review rating! We appreciate your feedback! Regards, Kitt Nikko Hoshinoyado

4/10 Poor

Kenny

Disliked: Property conditions & facilities, room comfort
*Important* This hotel, unlike other hotel in the cities, do not have private bathroom (not even a bathtub) in your own room, meaning if you go with your family, all of you family members have to take turn to visit the public onseng bath center. The room is small. It makes you sleep on the floor Japanese style but the living room can barely fit in the people we booked for (3 ppl for a 3-pax room in my case). The room has very limited amenities, and for example the soap provided was limited and the water runs extremely slow over the small basin in the room. In addition, we were on a driving trip and that the private car park was always full, meaning we had to park at a secondary car park which is further away (and more inconvenient if you have luggage). The hotel is close to the city center and is right next to "Shinkyu", that's prolly the only perks I can think of.
Stayed 1 night in Oct 2019
Response from Kitt on 14 Oct 2019
Dear Mr./Ms. Kenny Ng, This is Nikko, Hoshinoyado Ryokan Hotel, Japan. Thank you letting us be part of your vacation journey here in Nikko, Japan. We would like to express our sincere apology for the inconvenience during your stay here. Your compliments means so much to us for the improvement not only on our staff's services but also of our facilities. Unfortunately peak season really does have a lot of staying guests which makes it inevitable to control parking spaces, we really apologize for that. Again, thank you for the comments and feedbacks, we really appreciate it personally coming from you. Thank you and have a great day ahead of you! Regards, Nikko Hoshinoyado