Ratings based on 116 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from Singapore

Nice hotel with quite a distance walk from station

Posted 24-Apr-2017
Pros: Room, meals and open bath facility are all good.
Cons: Shutter bus should be provided free.
Location: Didn't have time to see nearby.
While walking from station to the hotel, we saw lots of sakura trees. That reduce the tiredness of the walking. Good spread of dinner and breakfast, I enjoy eating the strawberry provided, which I don't find it in any of the hotel buffet.
Comment from Hotel Management
06-May-2017 by kinugawa onsen hotel, Hotel Management
Thank you very much for your staying with our hotel. We are pleased to hear that you spent a pleasent time with us. It can not be a free pick-up in the Kinugawa Onsen. Please use a paid bus. We look forward to your next visit and thank you for your writing comments.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Apr-2017
stayed in the hotel in April, hotel was excellent, friendly staff, enjoyed our stay
Comment from Hotel Management
27-Apr-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward for you to revisit.
5 out of 5
Recommended
for Everyone
by A verified traveller from hk

Nice hotel and warm feeling

Posted 24-Jan-2017
A bit far from station but nice hotel with warm feeling. Onsen area was a bit small ( 5 pools but 3 of them are small). Buffet variety is one of the best ever!
Comment from Hotel Management
06-Feb-2017 by kinugawaonsenhotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise food of buffet. We look forward to your next visit and thank you for your writing comments.
5 out of 5
by A verified traveller

Friendly staff and spacious new rooms

Posted 14-Oct-2016 on Hotels
The drive to the hotel from Nikko's Lake Chuzenji was longer than we expected (slightly over an hour) but we were still happy to have chosen to stay here as the service was great and rooms were newly renovated. We occupied a western style twin room and a Japanese style one and both were lovely. Loved the view from the balcony too.
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Thank you very much for your staying with our hotel. We are glad you enjoy the trip in Japan. We look forward to your next visit and thank you for your writing comments.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo, Japan

Nice hotel with great staff

Posted 29-Jun-2016
Pros: The staff are excellent. Everyone is very helpful and nice. I am impressed to see how well they are trained and ready to help.
The hotel is located right on the river and is sandwiched by beautiful mountains. The building exterior looks a little old, but it is very clean and well-maintained inside. The staff are very courteous and did a great job in making our stay a wonderful one. The food was very good and there was plenty of it. The hot springs are very nice, and massage was really good as well. I will definitely visit again.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2016
Hotel stuff are very kind, food was excellent, big onsen bath had several kinds and clean, hotel was located in a convenient location, room was very clean! Nothing to complain. We highly recommend this hotel.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise staff service and food of buffet. We are looking forward to seeing you again. Thank you.
5 out of 5
by Angelo from California

Relaxing after a tour

Posted 08-Jun-2016 on Hotels
Stayed one night for visiting Nikko
Comment from Hotel Management
26-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I hope you enjoy the sightseeing of Nikko. We are looking forward to seeing you again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver, bc

Very special hotel in Kunagawa

Posted 28-May-2016 on Orbitz
Pros: The Japanese experience
Cons: You have to pay to use everything in hotel, even ping pong table
Location: Location is somewhat out of the way so plan lots of time to get there
This is a very lovely onsen hotel about 30 minutes from Nikko. Our biggest challenge was the difficulty getting there by train, it is a long journey. Furthermore, we had to be at the hotel at a certain time to order the in room Japanese meal so one must watch the clock. Once checked in, the experience is wonderful. The tatami room was spacious, the staff (and there are lots of them) very friendly. Our multi course Japanese dinner was served in our room, we had a gorgeous view of the gorge, and right after, someone came in to set up our futons for the night. The onsen here is clean and relaxing and there are lots of cleaning products to try before and after your soak. Breakfast is buffet with lots of options but only a 2 hour window. And they will call you shortly after 10am to remind you at it is check out time. Highly recommend this experience. Don't forget about
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We look forward to your next visit and thank you for your writing comments.
5 out of 5
by Steven from Singapore

Wonderful Hot Spring Hotel.

Posted 24-May-2016 on Hotels
Stayed for a couple of nights. Breakfast and dinner were fantastic with the spreads of food available for buffet. Hotel comes with many amenities and is also kid friendly.
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again.
4 out of 5
by A verified traveller

Excellent experience

Posted 06-Mar-2016 on Hotels
Great stay in a traditional room, excellent buffet, wonderful service.
Comment from Hotel Management
30-Mar-2016 by yoshinari, Hotel Management
Thank you very much for your staying our hotel. I honor that you praise staff service and food of buffet. We are looking forward to seeing you again.