Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from 埼玉県M市

ホテルスタッフの対応は最上クラスです。隣のあさやホテルと比べてもスタッフの態様だけは一クラス上です。

Posted 24-Jul-2016
Pros: 人のやさしさを含めた教育にあるでしょう。
Cons: 建物に行き着くでしょう。それなりに部屋の改善改革は行われており、それなりの快適さは確保されてはいます。 如何せん、本体の古さが残念至極。
Location: 鬼怒川温泉自体にロケーションを期待してはおりませんが、良好な方です。 ホテルでお進めいただき購入したトリックアート入場券は1900×3が1400×3で1500円割安となった上,家族に好評で 一時間の予定を二時間に変更滞在いしました。
残念なのは建物の古さですが、それを凌駕する人的資源と教育の充実ぶりを見せていただきました。 地域ナンバーワンの実力者である鬼怒川金谷ホテルの系列だけあって、人的教育が如何に大切で在るかを十分に知ることができました。隣のあさやホテル建物と温泉ホテルの人的教育資源があったなら金谷にも見劣りしない存在でしょう。 久しぶりにすがすがしい良いホテルにゆっくりと宿泊できました。引き続き利用したいと思います。
Comment from Hotel Management
by 鬼怒川温泉ホテル, Hotel Management
このたびは鬼怒川温泉ホテルにご宿泊いただきありがとうございました。 当館でのご滞在や観光をお楽しみいただけたようで光栄です。 老舗だからこそ施設だけでなくお客様との物語を大切にしています。これからもより良いサービスを提供できるよう努めてまいります。 またのご来館をお待ちしております、ありがとうございました。
5out of 5
by A verified traveller from chiang

鬼怒川的超棒溫泉飯店

Posted 16-Jul-2016
不論是早晚餐與大浴場都相當有水準,員工非常熱情,而且也有來自台灣的服務人員,從鬼怒川溫泉站坐接駁巴士5分鐘左右就到了,非常方便!
Comment from Hotel Management
by yoshinari, Hotel Management
感謝利用了鬼怒川温泉饭店。 今後,我们努力提高服務品質,满足顧客的要求。 希望您有機會再次光臨我們饭店,利用我们飯店。謝謝。
5out of 5
by A verified traveller from Tokyo, Japan

Nice hotel with great staff

Posted 29-Jun-2016
Pros: The staff are excellent. Everyone is very helpful and nice. I am impressed to see how well they are trained and ready to help.
The hotel is located right on the river and is sandwiched by beautiful mountains. The building exterior looks a little old, but it is very clean and well-maintained inside. The staff are very courteous and did a great job in making our stay a wonderful one. The food was very good and there was plenty of it. The hot springs are very nice, and massage was really good as well. I will definitely visit again.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again. Thank you.
5out of 5
by A verified traveller

Posted 29-Jun-2016
Hotel stuff are very kind, food was excellent, big onsen bath had several kinds and clean, hotel was located in a convenient location, room was very clean! Nothing to complain. We highly recommend this hotel.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise staff service and food of buffet. We are looking forward to seeing you again. Thank you.
5out of 5
by A verified traveller from 東京

設備も従業員も◎

Posted 20-Jun-2016
綺麗で衛生的なホテルでした。食事も美味しく、満足しました。高齢者や乳幼児連れの宿泊者に対する配慮も行き届いているように見受けられました。
Comment from Hotel Management
04-Jul-2016 by yoshinari, Hotel Management
鬼怒川温泉ホテルにご滞在いただき、ありがとうございます。 結旅をコンセプトに、お子様からお歳を召したかたまで親子三世代で楽しめる旅館を目指しております。 これからも良いサービスを提供出来るよう努めてまいります、またのお越しをお待ちしております。
4out of 5
by A verified traveller

Posted 03-Jun-2016
The hotel is clean and hot spring is also awesome. Hotel locates near the river with good view. There is also a small bridge beside the hotel. Across the bridge, you can enjoy a free public hot spring. However, the public hot spring is only for hands and feet.
Comment from Hotel Management
04-Jul-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again. Thank you.
4out of 5
by A verified traveller from vancouver, bc

Very special hotel in Kunagawa

Posted 28-May-2016 on Orbitz
Pros: The Japanese experience
Cons: You have to pay to use everything in hotel, even ping pong table
Location: Location is somewhat out of the way so plan lots of time to get there
This is a very lovely onsen hotel about 30 minutes from Nikko. Our biggest challenge was the difficulty getting there by train, it is a long journey. Furthermore, we had to be at the hotel at a certain time to order the in room Japanese meal so one must watch the clock. Once checked in, the experience is wonderful. The tatami room was spacious, the staff (and there are lots of them) very friendly. Our multi course Japanese dinner was served in our room, we had a gorgeous view of the gorge, and right after, someone came in to set up our futons for the night. The onsen here is clean and relaxing and there are lots of cleaning products to try before and after your soak. Breakfast is buffet with lots of options but only a 2 hour window. And they will call you shortly after 10am to remind you at it is check out time. Highly recommend this experience. Don't forget about
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We look forward to your next visit and thank you for your writing comments.
5out of 5
by Steven from Singapore

Wonderful Hot Spring Hotel.

Posted 24-May-2016 on Hotels
Stayed for a couple of nights. Breakfast and dinner were fantastic with the spreads of food available for buffet. Hotel comes with many amenities and is also kid friendly.
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again.
4out of 5
by WAI MAN from 香港

值得推介

Posted 24-May-2016 on Hotels
這酒店屬舊式大的大型溫泉酒店,設備不錯,女溫泉共有3個池,另外一個是露天觀景,水溫不偕太熱,房間設備齊全,早餐和晚餐相當豐富,只是距離車站,需要搭接駁車,或步行15-20分鐘,職員服務好,總括來說,值得推介。
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
感谢利用了鬼怒川温泉饭店。 今後,我们努力提高服务质量,满足顾客的要求。 希望您有机会再次光临我们饭店,利用我们饭店。谢谢。
5out of 5
by Mikkel

Posted 22-May-2016 on Hotels
Comment from Hotel Management
05-Jun-2016 by yoshinari, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We're looking forward to your coming.