Ratings based on 101 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from hk

Nice hotel and warm feeling

Posted 24-Jan-2017
A bit far from station but nice hotel with warm feeling. Onsen area was a bit small ( 5 pools but 3 of them are small). Buffet variety is one of the best ever!
Comment from Hotel Management
06-Feb-2017 by kinugawaonsenhotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise food of buffet. We look forward to your next visit and thank you for your writing comments.
5out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Posted 23-Nov-2016
酒店房間很大,裝潢很好,附近的風景很美,職員很友善,稍為美中不足的是距離就近車站較遠及自助餐的食物款式較少,總括來說這次體驗非常良好。
Comment from Hotel Management
04-Dec-2016 by kinugawa onsen hotel, Hotel Management
非常感謝利用了鬼怒川温泉酒店。 今後,我们更加努力提高服务质量,满足顾客的要求。 希望您有机会再次光临我们饭店,利用我们饭店。 谢谢。
5out of 5
by A verified traveller

ゆったりできる、気持ちの良いホテル

Posted 09-Nov-2016 on Hotels
従業員の方々がとてもよく接してくださいました。また、お風呂も5種類くらいの温泉にゆったりとした空間で入ることができ、大満足。食事も夕食はお部屋食にしましたが、落ち着いて食べられて、とても良かったです。
Comment from Hotel Management
12-Nov-2016 by General Manager, Hotel Management
このたびは鬼怒川温泉ホテルにご宿泊いただきありがとうございました。 のんびりと快適にお過ごしいただけた様で嬉しく思います。これからもお客様がゆっくり寛げる環境作りに努めてまいります。 またのご来館をお待ちしております、ありがとうございました。
4out of 5
Recommended
for Everyone
by A verified traveller from hong kong

very nice room , quite big enough

Posted 08-Nov-2016
Pros: the staff of the hotel is quite nice, will follow what you need to the end
Cons: nothing, i think this hotel is quite nice of all one of the Cons is it is quite far with the station there, it need to take a few minute to there, and no shuttle bus for the hotel , all the bus should paid
Location: not too much store near the hotel, for relax is good place
Comment from Hotel Management
12-Nov-2016 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise staff service. We look forward to your next visit and thank you for your writing comments.
4out of 5
by A verified traveller

Posted 03-Nov-2016 on Hotels
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are looking forward for you to revisit. Thank you.
4out of 5
by A verified traveller

Posted 02-Nov-2016 on Hotels
房間寬敞舒適、整潔,設備齊全。早餐和晚餐的自助餐好味有水準,種類很大。温泉設備很好。
Comment from Hotel Management
12-Nov-2016 by General Manager, Hotel Management
非常感謝利用了鬼怒川温泉酒店。 很栄幸在各方面能得到你的满足。 希望、如果有機会再次利用我酒店。 謝謝。
5out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Very pleasant stay

Posted 01-Nov-2016
Pros: Everything
We went to the hotel by private car when there was heavy rain. A bunch of staff came to welcome us with umbrella. They would unload all luggage for us and a staff would drive your car away for parking. The room was clean and the hot springs are big and comfortable. The buffet was very good with a lot of choices.
Comment from Hotel Management
12-Nov-2016 by kinugawa onsen hotel, Hotel Management
Thank you very much for your staying with our hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward for you to revisit.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Nov-2016
Pros: 従業員の応対と笑顔は、非常に好感が持てる。フロントでも待たされず、丁寧な対応だった。予約のやり直しをした時は、丁寧に電話を頂きありがたいと思った。 大浴場も良いが、貸切風呂がとても良かった。逆に部屋の風呂はおまけ程度なので無い方が良いと思った。
Cons: 到着後のお茶とお菓子の無料サービスは、とても嬉しかった。 年寄りには、バイキングでは無い食事も有ると良い。
Comment from Hotel Management
12-Nov-2016 by 鬼怒川温泉ホテル, Hotel Management
このたびは鬼怒川温泉ホテルにご宿泊いただきありがとうございました。 お褒めのお言葉を頂きとても嬉しく、今後の励みになります。ブッフェ(バイキング)以外にも会席料理のプランがございます。お客様に分かりやすい表記を心掛けてまいります。 またのご来館をお待ちしております、ありがとうございました。
4out of 5
by A verified traveller

值得再入住!

Posted 30-Oct-2016 on Hotels
自助晚餐及早餐選擇十分豐富,溫泉選擇亦多,服務人員很親切。雖然酒店附近甚少店鋪,但晚上大堂仍有表演人員表演娛興,仍可到酒店內的土產店購物。
Comment from Hotel Management
05-Nov-2016 by General Manager, Hotel Management
非常感謝利用了鬼怒川温泉酒店。 很栄幸在各方面能得到你的満足。 我们在各方面更加努力提高服務質量、譲顧客舒適地度過毎一晩。 希望、如果有機会再次利用我酒店。謝謝。
4out of 5
by A verified traveller

Posted 27-Oct-2016 on Hotels
溫泉不錯
Comment from Hotel Management
05-Nov-2016 by General Manager, Hotel Management
非常感謝利用了鬼怒川温泉酒店。 我们更加努力提高服務質量、給顧客提供更加舒適的環境。 希望、如果有機会再次利用我们酒店。謝謝。