View from property

Reviews of Gran Hotel Ciudad De Mexico

4.5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 893 out of 1003 reviews" "
Rating 8 - Good. 80 out of 1003 reviews" "
Rating 6 - Okay. 14 out of 1003 reviews" "
Rating 4 - Poor. 6 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was more than helpful. Highly recommend!
Stayed 5 nights in Apr 2024

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly yet professional and very helpful.
Stayed 2 nights in Nov 2023
Response from Guest Service on 24 Apr 2024
Dear Gabriela,We are so glad that you had an amazing stay with us, and we would be so happy to see you again. Best wishes,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming & nice overall love the historic vibe of this hotel
Stayed 2 nights in Apr 2024
Response from Guest Service on 24 Apr 2024
Dear Jennifer,What an extraordinary comment, we truly appreciate your words, and we are happy to hear that you really had a wonderful stay at Gran Hotel Ciudad de México.It would be a pleasure to welcome you back soon!Best regards,

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historic property. Staff is great and they greet you with a glass of champagne. Highly recommended.
Stayed 1 night in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Luis,We are so glad to know that you had the opportunity to stay at Gran Hotel Ciudad de México, and we want to thank you for your feedback. Allow us, to welcome you back again soon! Best wishes,

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is a must see for the grand art and design, service was first class
Stayed 1 night in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Kerry,Thank you for your kind words of your recent stay. It was a pleasure that you enjoyed the service, decoration, and the hospitality. We would be enchanted to see you again soon!Best wishes,

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful vintage hotel with its Tiffany glass ceilings, wrought iron balconies & bellmen in scarlet uniform. The hotel was safe & clean. We chose the Master Suite with Zócalo view, which was spacious & elegant. We felt like we’d stepped back into another age. Be warned though— the Zocalo is vibrant & lively re: LOUD. The day we left, they were setting up for a huge highly amplified concert in the plaza behind the hotel. The WiFi is also reeeeally slow & it’s a pain to catch an Uber from there. Don’t let these things scare you away, though!
Stayed 7 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Kathryn,Thank you for sharing your review about your stay at Gran Hotel Ciudad de México. We are glad that you had an amazing time with us, and that you enjoyed the room, the ambiance, and the hospitality.Regarding the WI-FI, we are sorry for this situation, however; we will verify that it can work faster and more efficiently in all areas of the hotel. As for the Uber, you can always take one at the corner of Palma Street, or if you want the front desk can help you with a secure taxi. We would be so glad to see you again! Best wishes,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff in a beautiful historic building
Stayed 1 night in Apr 2024
Response from Guest Service on 16 Apr 2024
Thank you for sharing your experience, Jeff. It's great to hear that the staff at Gran Hotel Ciudad de México was accommodating. The historic building must have added to the charm of your stay.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and is beautiful. Staff treated up superbly, upgrading us to a suite and allowing us to extend out stay in the same room.
Stayed 1 night in Apr 2024
Response from Guest Service on 15 Apr 2024
Dear Andrew, Thank you for sharing your experience at Gran Hotel Ciudad de México. It is great to hear about the excellent location, beautiful facilities, and superb staff service. We hope to see you again soon!Best wishes,

10/10 Excellent

Brindan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building and location top the list. The Terraza restaurant view of the Zacolo is worth the price.
Stayed 2 nights in Apr 2024
Response from Guest Service on 15 Apr 2024
Dear Brindan, Thank you for your review. It sounds like you enjoyed the historical building and the location of the Gran Hotel Ciudad de México. The view from the Terraza restaurant must have been spectacular!We are looking forward to seeing you again!Best wishes,

10/10 Excellent

Pavel, Foster City

Liked: Staff & service, amenities, property conditions & facilities
Nice historical hotel in the very center of Mexico City.
Stayed 3 nights in Apr 2024
Response from Guest Service on 13 Apr 2024
Dear Pavel,,Thank you for your review of Gran Hotel Ciudad de México. It is great to hear you enjoyed the historical charm of the hotel's central location. We would love to see you again!Best wishes,

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a historic building located at the heart of the city. There was construction and changes around the Zocalo’s Plaza.
Stayed 7 nights in Apr 2024
Response from Guest Service on 13 Apr 2024
Dear Tomas,Thank you for sharing your experience at Gran Hotel Ciudad de México. Being located in a historic building must have been quite a unique experience. It would be a pleasure to see you again!Best wishes,

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Beautiful historical building in the heart of the city. Perfect location.
Stayed 4 nights in Apr 2024
Response from Guest Service on 10 Apr 2024
Thank you for your review, Brian. We are glad to hear you enjoyed the historical building and the location of Gran Hotel Ciudad de México.It would be a pleasure to see you again soon!Best regards,

10/10 Excellent

maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2024
Response from Guest Service on 18 Apr 2024
Dear Maxine,Thanks for your kind comments, and we are proud to know that you had an incredible stay at Gran Hotel Ciudad de México. We would be enchanted to be your hosts, again, on your next trip.Best regards,

10/10 Excellent

Diana, ALPINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and very attentive. I highly recommend staying here. The amenities and VIP treatment was a beautiful experience.
Stayed 3 nights in Mar 2024
Response from Guest Service on 8 Apr 2024
Dear Diana,Thank you for your review. We are glad to hear you had such a positive experience at Gran Hotel Ciudad de México. Your kind words about the staff's attentiveness and the VIP treatment will surely help other guests make an informed decision. We hope to welcome you back soon!Were regards,

10/10 Excellent

David, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right on the zocalo. It’s not necessarily quiet. There are many people and sometimes protests at the zocalo. Mexico is not known for being quiet but this hotel is spectacular, superb service. The restaurant has a beautiful view. Will stay again. Very walkable to many attractions so bring comfortable shoes.
Stayed 4 nights in Feb 2024
Response from Guest Service on 8 Apr 2024
Dear David, Thank you for sharing your review of Gran Hotel Ciudad de México. It's great to hear that you enjoyed the service and beautiful view from the restaurant. The central location does come with some lively atmosphere due to its proximity to the Zócalo. We look forward to welcoming you back again soon!Best wishes,

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 8 Apr 2024
Dear Jane,Thanks for staying with us, and for your feedback. We will be enchanted to see you again on your next trip!Best wishes,

2/10 Terrible

Joel

Stayed 1 night in Mar 2024
Response from Guest Service on 23 Apr 2024
Estimado Joel, Sentimos, no haber logrado alcanzar sus expectativas y nos gustaría conocer más detalles para brindarle un seguimiento personalizado, por lo que nos puede escribirnos a guestservice@granhotelcdmex.com.mxSinceramente,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior and grandness of the hotel. The ceiling is gorgeous and restaurant, terraza was fantastic
Stayed 3 nights in Mar 2024
Response from Guest Service on 30 Mar 2024
Thank you for sharing your feedback, Maria! It is great to hear that you loved the interior and grandness of the Gran Hotel Ciudad de México. The gorgeous ceiling and fantastic Terraza restaurant definitely add to the overall experience. Your kind words are truly appreciated.See you again soon!

10/10 Excellent

Pradip K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and helpful staff. Beautiful interior. Well-kept lounge. Street noise was occasionally bothersome. Hailing Uber was not convenient.
Stayed 5 nights in Mar 2024
Response from Guest Service on 25 Mar 2024
Thanks for sharing your experience at Gran Hotel Ciudad de México! It sounds like you had a wonderful stay with friendly staff and a perfect location. It's great to hear that you had an amazing time at La Gran. Hope to see you again soon!

10/10 Excellent

Belinda, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and quiet hotel! We received a discount as VIP to brunch which is at Terraza upstairs. Very good food and the view was amazing !! We also had dinner there.It’s pretty close to everything, we used Uber no problem to get around. I would definitely recommend.
Stayed 2 nights in Mar 2024
Response from Guest Service on 19 Mar 2024
Dear Belinda,thank you for choosing us. We loved serving you and will always be happy to serve you.We hope you will be back soon to continue enjoying our location, restaurant and facilities. Greetings.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The location was perfect, across from the zocalo and near many restaurants. Also close to subway. The staff were so lovely. Also the security was impressive.
Stayed 8 nights in Mar 2024
Response from Guest Service on 19 Mar 2024
Dear Erika,Thank you for your feedback, we are happy that you enjoyed our location, service and the security we provide to our guests. We hope to see you soon.Greetings.

10/10 Excellent

YESENIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommend this hotel. All the staff are nice and friendly. My kids and I enjoyed it so much. Everything was walking distance and they also had taxi service who driver Flavio was also really friendly. You should really consider this place while traveling to Mexico City.
Stayed 3 nights in Mar 2024
Response from Guest Service on 19 Mar 2024
Dear Yesenia,thank you for your preference, we are very glad that you enjoyed the services we offer to our guests as well as the excellent service you will always receive from us, Be sure that we are going to tell Flavio about your kind review. Best wishes.

6/10 Okay

mojdeh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect about this hotel except the first nigth was realy noisy(loude music) from street!
Stayed 4 nights in Feb 2024
Response from Guest Service on 15 Mar 2024
Dear Mojdeh,Thanks for your comment, and we are sorry about the inconvenience with the street noise. On your next reservation, we can offer you options for your comfort as a room with an internal view, that rooms are quiet, and you can be more satisfied.We hope to see you again Sincerely

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very ornate and traditional. Unfortunately, it was quite noisy during our stay as there was a presidential rally taking place in the large plaza outside. You cannot drive right up to the door of the hotel as the hotel is off a street which is for pedestrians only, so you have to carry your bags a block to get to the front door. The staff help you when you are leaving. Our room never got cool enough at night. We asked them twice to look into the cooling system, but they were not able to get it cooler, even though we ran it at 50 F, it probably never got below 74. We did find a fan in the closet when we were packing to leave. We asked at the desk if we could get a room fan, and they said they didn't have any, so not sure why they said that. The bed and room were very good otherwise. Water pressure in the shower was fantastic! The staff were very helpful and considerate. The snacks put out in the lounge could have been better, but they were free, so... The restaurant was good, but not real Mexican food, for that there are a number of good restaurants within walking distance. I'd definitely stay there again, but I would get the fan out at night.
Stayed 5 nights in Feb 2024
Response from Guest Service on 15 Mar 2024
Dear William,Thanks for your comment, and we are going to take it into account to be better and give you the service that you deserve,we will verify that the air conditioning is working efficiently.It would be a pleasure to receive you again. Best wishes.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the best option
Stayed 5 nights in Mar 2024
Response from Guest Service on 15 Mar 2024
Dear Jesús, We appreciate your feedback and are thrilled to hear that you had a fantastic stay at Gran Hotel Ciudad de México! We hope to see you again soon! Kind regards,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service on 1 Apr 2024
Estimado Miguel, Gracias por su valoración sobre su estancia en el Gran Hotel Ciudad de México. Esperamos volver a ser sus anfitriones. Saludos,

10/10 Excellent

Martha, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and superb location! Im amazed at the high quality of this hotel. I was with my mom, treated us like royalty. Everything has been super easy.
Stayed 4 nights in Mar 2024
Response from Guest Service on 12 Mar 2024
Dear Martha. Thanks for your comment, it was a pleasure to serve you we hope to receive you again soon.Best wishes.

10/10 Excellent

Dennis Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing architecture right in the middle of city square. Old world charm in full display—highly recommend!
Stayed 3 nights in Mar 2024
Response from Guest Service on 7 Mar 2024
Dear Dennis, We appreciate your feedback and are thrilled to hear that you had a fantastic stay at Gran Hotel Ciudad de México! We hope to see you again soon! Kind regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and amazing decor, large rooms and bathrooms. Very comfortable and in a great location. The staff was amazing and very helpful.
Stayed 2 nights in Mar 2024
Response from Guest Service on 6 Mar 2024
Dear Angela,Thank you very much for your preference and for sharing your experience with us! We are very happy to read that you enjoyed your stay at Gran Hotel Ciudad de México. We hope to welcome you back again!Best wishes,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexico City was beautiful.
Stayed 3 nights in Feb 2024
Response from Guest Service on 5 Mar 2024
Dear Carlos,Thanks for your comment about your recent stay. We are so glad that we exceeded your expectations, and we would love to see you again.All the best.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio todos muy amables y el hotel muy limpio lo recomiendo y la ubicación muy buena y segura ☺️
Stayed 4 nights in Feb 2024
Response from Guest Service on 5 Mar 2024
Estimada Angélica,Agradecemos su valoración con respecto a su estancia en el Gran Hotel Ciudad de México. Nos sentiremos muy contentos de volver a ser sus anfitriones. Un cordial saludo,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Well appointed, very clean, and well maintained. Excellent staff. Absolutely superb!
Stayed 1 night in Mar 2024
Response from Guest Service on 4 Mar 2024
Dear James,Thank you for leaving your kind comment. We are so happy that you had an outstanding experience at Gran Hotel Ciudad de México. We would love to see you again. Best regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the historic district it was within walking distabce of parks and museums. It offers an authentic Mexico City experience.
Stayed 5 nights in Feb 2024
Response from Guest Service on 2 Mar 2024
Dear Steven,Thank you for staying at Gran Hotel Ciudad de México and for sharing your experience. We are delighted to read you enjoyed your stay with us, and we truly look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Hugo, Justin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall great location, great service. Great view to el zocalo.
Stayed 3 nights in Feb 2024
Response from Guest Service on 28 Feb 2024
Dear Hugo,Thanks for sharing your opinion and for having an amazing stay at Gran Hotel Ciudad de México. We would be enchanted to see you again on your next trip!Best wishes,

10/10 Excellent

sheik wazir

Stayed 5 nights in Feb 2024
Response from Guest Service on 20 Mar 2024
Dear Sheik,thanks for your evaluation, we hope to see you back again to give you just the best service. Sincerely,

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel with incredible service. Everyone here is super helpful.
Stayed 4 nights in Feb 2024
Response from Guest Service on 27 Feb 2024
Deat Teri,We are grateful that you were our guest at Gran Hotel Ciudad de México, and we would be delighted to welcome you back again! Best wishes!

10/10 Excellent

LYDIA, Highlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was great overall. The staff was friendly and helpful. The location was great. Lots to do. And it felt safe. I would stay here again if I ever come back.
Stayed 1 night in Feb 2024
Response from Guest Service| on 17 Feb 2024
Dear Lydia,We are overjoyed that your stay was amazing with us, and we would be delighted to see you again for a longer trip. Best wishes,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendly staff, huge, quiet room, ease of having to walk down the hall to a very good restaurant with a great view of the Zocalo. Nice amenities in the room, also printed our boarding pass in the offices there. Every time we left our room we just marveled at the beautiful ceiling and the overall beauty of the hotel. Only negative, which is out of the control of the hotel, is that the roads are closed to Ubers picking you up at the door but we only had to walk a block or two to meet them. I believe the hotel has a taxi company that can pick up at the door, but we didn't use them. Highly recommend this hotel.
Stayed 5 nights in Jan 2024
Response from Guest Service on 13 Feb 2024
Dear Anne,Thank you for giving us your kind comments about your recent stay at Gran Hotel Ciudad de México. We are thrilled to hear that you had an amazing time with us, appreciating the view, the Terraza restaurant, and the Tiffany’s stained glass-ceiling.At the front desk, we can help you to get a taxi, or you can call us before your arrival to assist you. We look forward to your next visit!Kind regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose the Gran Hotel in Mexico City for a one night stay half way through my holiday in Guerrero, Michoacan and Chiapas. This hotel stood out when I was choosing on Expedia due to location and history. Got a good price with Expedia and also an upgrade to room 217 which is luxurious. We watched a music concert in the Zocalo whilst dining. Reasonable prices considering the view and service. My wife and I would have liked two more nights here but we fly to Chiapas tomorrow. I recommend this hotel and it is definitely worth the extra cost compared to other less memorable hotels.
Stayed 1 night in Feb 2024
Response from Guest Service on 12 Feb 2024
Dear Daniel,We are so glad that you had an amazing stay at Gran Hotel Ciudad de México and you were captivated with the room, the Terraza restaurant, and the hospitality. It would be a pleasure to see you again on your next trip. Best wishes,

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran Hotel did not disappoint! It is gorgeous and the location at the Zocalo is amazing. The staff goes above and beyond specially Vivian and Diego. Highly recommend staying at this beautiful hotel!
Stayed 2 nights in Feb 2024
Response from Guest Service on 12 Feb 2024
Dear Michele,Thank you for taking the time to leave such a kind comment on your recent stay at Gran Hotel Ciudad de México. Our staff will always be attentive, polite and friendly at any time in order to feel like being at home, your congratulations will be sent to Vivian and Diego.We look forward to seeing you again on your next trip to this beautiful city.Kind regards,

10/10 Excellent

AUDREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful staff and great location!
Stayed 4 nights in Feb 2024
Response from Guest Service on 9 Feb 2024
Dear Aurey,Thanks for your comment about your recent stay. We are so glad that we exceeded your expectations, and we would love to see you again. All the best.

10/10 Excellent

Melinda-Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel in the heart of Centro Historical. The staff was so wonderful and we enjoyed being right on the Zocalo. We felt very safe and well taken care of. The Terraza restaurant was a lovely spot for the end of the evening to enjoy a glass of wine or hot chocolate. We liked the lounge where you could get coffee, tea and snacks at anytime. We would recommend this hotel and would stay there again.
Stayed 7 nights in Jan 2024
Response from Guest Service on 8 Feb 2024
Dear Melinda-Rae,What a wonderful comment, we truly appreciate your words. We are happy to hear that you loved every aspect of your stay at Gran Hotel Ciudad de México, where the location, the service, the lounge, and the Terraza restaurant were unique.It would be a pleasure to see you again soon!Best regards,

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. We love staying in older properties. This hotel did not dissapoint. Entire staff were very attentive to our every need. Food and drinks were great on the upper floor. Room was beautiful with a view of the Zocalo. The Zocalo is known for demonstrations, but during our stay it was pretty quiet.
Stayed 4 nights in Jan 2024
Response from Guest Service on 8 Feb 2024
Dear Glenn,We appreciate your time to share your review of your recent stay at Gran Hotel Ciudad de México. We are pleased to read that you had a fantastic time with us, and you were captivated by every aspect. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Suyin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This Hotel is amazing. We will definitely be back and recommend to family and friends.
Stayed 2 nights in Feb 2024
Response from Guest Service on 10 Feb 2024
Dear Suyin,Thanks for having a wonderful stay at Gran Hotel Ciudad de México and for recommending us to other travelers. We would be delighted to welcome you back again! Best wishes!

10/10 Excellent

Zohreh, edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Beautiful room with beautiful views of the presidential palace and cathedral Beautiful hotel Excellent service and professional staff Great hospitality Strongly recommend
Stayed 1 night in Feb 2024
Response from Guest Service on 7 Feb 2024
Dear Zohreh,We want to thank you, for letting us know that you enjoyed your stay at Gran Hotel Ciudad de México. As a valued guest, we are eager to see you again! Kind regards,

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service
The staff was all great. The rooms were super clean. Just fyi the doors are closed after 11 pm for check in but just ring the door bell (we had a late late arrival due to flights)
Stayed 2 nights in Feb 2024
Response from Guest Service on 5 Feb 2024
Dear Carolina,We are so thankful for the way you describe your stay at Gran Hotel Ciudad de México and for having a fantastic time with us. We would love to see you again on your next trip! Kind regards,

10/10 Excellent

Marly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and location
Stayed 1 night in Feb 2024
Response from Guest Service on 5 Feb 2024
Dear Marly,We appreciate you letting us know that you had a wonderful time at Gran Hotel Ciudad de México. As a valued guest, we are excited to welcome you back again! Kind regards,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Fabulous upgrade! Rooftop restaurant fantastic!
Stayed 1 night in Feb 2024
Response from Guest Service on 5 Feb 2024
Dear Sarah,Thank you for leaving your kind comment. We are so happy that you had an outstanding experience at Gran Hotel Ciudad de México. We would love to see you again. Best regards,

10/10 Excellent

Rekha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelsior
Stayed 3 nights in Jan 2024
Response from Guest Service on 31 Jan 2024
Dear Rekha.Thanks for having a wonderful stay at Gran Hotel Ciudad de México.We would be enchanted to welcome you back again!Best wishes,

10/10 Excellent

Maria

Stayed 5 nights in Jan 2024
Response from Guest Service on 20 Mar 2024
Estimada María.Gracias por su preferencia, su evaluación nos ayuda a seguir dando lo mejor de nosotros, esperamos verla pronto.Saludos cordiales.