Front of property – evening/night

Reviews of Te Stela Resort

4 out of 5
Te Stela Resort
Autostrada Tirane Durres, km 7, Kashar

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 57 reviews" "
Rating 8 - Good. 20 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room, nice breakfast provided. Enjoyed eating at the restaurant too.
Stayed 1 night in Aug 2022
Response from Ersida on 17 Aug 2022
Dear Leah, Thank you very much for your valuable feedback. We are very glad to hear that you had a good time at our resort and enjoyed our facilities. We are looking forward to welcoming you back soon! Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not like the pics
I was a little disappointed overall. The rooms are very outdated, nothing like the pictures. The lights are very dim, therefore the rooms are super dark. The couch bed was the most uncomfortable I've ever tried. Breakfast wasn't great either. Pool was huge, probably the only plus. I also have to mention the hotel is in the middle of no where. There were abandoned factories and land around. So forget about going for a walk. To top it, when we were checking out, the housekeeper insisted we opened one of the water bottles in the fridge even though we brought our own water bottles, which was a different brand than what they use at the hotel. Then when I showed the extra I had in my purse to show the different brand, they said they were talking about mineral water bottle that was opened then closed, therefore it was missing bubbles. Like what? Probably won't be back.
Stayed 1 night in Aug 2021
Response from JANN on 14 Sept 2021
Hello, Hope you are doing good. First of all we are really sorry for your bad experience at our hotel. The rooms are same as in pictures but it depends on lighting and which room you were in. Secondly, you must see in google maps the location when you make the reservation of any hotel just to make sure if there is any other place to go. Our housekeeping are really kind and respectful. Again we are sorry for your experience here and we are looking forward from you to be our guests again and why not to have better experience. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
I didn’t like that they would issue only one key to my wife and I. We sometimes do different things at different times. Very frustrating.
Stayed 1 night in Jul 2021
Response from Mirjana on 4 Aug 2021
Hello, In our hotel a room must have only one key and it works in general like that. You could give the key to the receptionist and it would be easy to coordinate with your wife. The reason why we are giving one key is that we protect the environment by saving the electricity. Anyway we are looking forward from you to be our guests again and to have a great experience at our resort. Thank you and have a great day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not find the Hotel, not as shown on Expedia map. I drove up and down, up and down. Asked people etc. Never got to the hotel, waist of time. Had to book another hotel on the main road which there are plenty. If you do not know Albania from the airport and need a hotel there are plenty to be found. Graham
Stayed 1 night in Jun 2021
Response from Te Stela Hotel Management on 5 Jul 2021
Dear guest, Thank you for your feedback. We were wondering what happened to you as we tried to contact you but at no avail. We are glad you are ok. We have done our best to provide digital instructions on how to get to our hotel and would have gladly picked you up for free with our shuttle service had we known your distress. We advice to contact us in the future once at the airport or on the way if you have difficulty to find us. Also, one correction, if I may: hotels from the airport are some that can be found--though none any easier through Google map--but resorts with our outdoor and indoor pool, SPA, beergarden services, tours of the area (industrial and cultural) are NONE. We would love the opportunity for you to experience Albanian hospitality the way we provide it for our guests. Looking forward to having you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel but rude staff.
Lovely hotel with a great spa, the rooms were very pleasant with AC. Location was a bit out but we knew that when booking and were happy because there was a large pool (which unfortunately closes at 6pm each day). Unfortunately the stay was ruined by the rudeness and poor service of the staff. On more than one occasion when we asked for a menu we had to wait for 10 minutes and then had to approach the staff members again to order as they seemed to ignore us. Staff were very abrupt to us and often responded with ‘what?!’ when asked a question. I understand English is not their first language but there is a difference between a lack of understanding and just pure rudeness. We never once felt welcomed especially in the restaurant / bar. feel the staff are not happy in their job and take it out on the customers. Was such a disappointing stay.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te Stela is a lovely relaxing hotel with lots of amenities for families. It has supervised parking, 2 pools and helpful staff. The huge restaurant next door serves excellent Albanian food very cheaply, along with the beer produced by Te Stela brewery. The location is not very inviting between warehouses but access is easy for travelling to the coast and there are direct buses to the centre from QTS mall next door. We had a really restful break there between driving and sightseeing.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the price, clean, spacious, renovated rooms.
Stayed 1 night in Apr 2019

8/10 Good

Jon, Vicenza, ITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good value hotel. Offered many amenities but in process of upgrading so most spa services were not available. I did use the lap pool and visited the turkish bath room but there were no other spa services to avail of. Breakfast was got and filling with scrambled, poached and boiled eggs, bacon and sausage, some chocolate stuffed pastries, yogurts, cereal and some fresh fruit. Also a self serve coffee and juice machine. The location is a 15 min drive away from downtown so you would definitely need a rental car or be part of a tour bus group to stay here. The staff was friendly. It would have been nice if they knew of some good authentic Albanian restaurants to recommend, other than pizzerias. Just be mindful they host local musician percormances on weekends and they usually shut down the party late. I could slightly hear music into the late hours in my room but not enough to keep me up. There is also a shopping mall about 1/2 km down the street to visit. Overall a nice place for retirees or families who want to stay in the hotel and use the pool facilities or hang out at the restaurant, and who dont mind being away from all the action downtown.
Stayed 1 night in Oct 2018

10/10 Excellent

Zija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Hotel Management on 19 Jan 2018
Thank you for your review!

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great place, very helpful staff reserved it for my parents in Kosovo and emailed hotel for an arrangement got a response quickly and went above and beyond to make it happen
Stayed 2 nights in Aug 2017
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Vicky , London

Liked: Cleanliness, room comfort
Nice Hotel for families
Room was clean but the key for the room did not always work which is annoying when you get in late and you just want to go to bed. Some of the staff are rude and one of the ladies who takes the money at the pool bar don't give you your change back she puts the money in the change box which I don't like if I think you deserve a tip I will leave it and considering a service charge is added to your bill automatically I think its rude to presume it's ok to keep my money. The young ladies on the ice cream stall are lovely they are friendly and good with the kids. The park is good for kids but it needs abit of tlc swing rope needs looking at as the rope is cutting through use and purple slide needs screwing back down. Cleaners are good and friendly other staff need to learn to treat the cleaners with some respect. At times by the pool it would smell of sewage. Overall the place is good but some of the staff let the place down.
Stayed 14 nights in Jun 2017
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We will improve our services for you to have a better experience when you come again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes good look for room away from loud music on Friday and Saturday
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

6/10 Okay

Mirlinda

4/10 Poor

toni

Close to airport
The hotel plays the music too laud weddings going on until 5am, can't get any sleep here.
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We will improve our services for you to have a better experience when you come again :)

10/10 Excellent

Kiwi, Waihi New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything that you need
This is the second time that I have stayed at Te Stela and it is a pleasure to stay there. All the staff are friendly, the restaurant is good, the bar staff are great, very helpful. The rooms are spotless. Altogether a pleasure.
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

8/10 Good

Peter (Kiwi), Waihi New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great place to stay.
This hotel was a really nice place to stay at It was almost independent from Tirana, so comfortable with a great swimming pool and bar and restaurant next to the pool. The room was spacious and very clean, as was the bathroom. The staff were helpful. I have booked back in for my last night before I travel home to New Zealand. Not close to transport, so need to get taxis, but they are very reasonable and safe.
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

10/10 Excellent

Ahmad, San Ramon, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel
It perfect stay
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff Breakfast so yummy Had jazz band was amazing Clean room Nice view
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

6/10 Okay

Bao

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sean, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, very friendly staff.
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

10/10 Excellent

june, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff.
Reception staff very good especially the guy who under stood English very well . Nothing was a problem from him .cleaning staff excellent and alway said hello. Would stay here again without hesitation
Response from Hotel Management on 19 Jan 2018
Thank you for your review! We look forward to seeing you again :)

10/10 Excellent

Susann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guter Service, gute Ausstattung
Stayed 4 nights in Apr 2023
Response from Te Stela Team on 28 Apr 2023
Dear Susann, Thank you very much for your valuable feedback. We are very glad to hear that you had a good time at our resort and enjoyed our facilities. We are looking forward to welcoming you back soon! Kind regards,

10/10 Excellent

Nadia Ziberi

Stayed 7 nights in Jul 2022
Response from Te Stela Team on 24 Jul 2022
Dear Thank you very much for your feedback! We are glad that you had a good time at our resort and gave us 10 points. Waiting forwards to have you again as our guest Kind regards

10/10 Excellent

SANG MIN

Stayed 1 night in Apr 2022
Response from Te Stela Team on 10 May 2022
Dear, Thank you for your feedback. We are glad that you had a great time at our resort and also gave us 10 fill points. Have a great time and looking forward to have you as a guest again at our hotel

10/10 Excellent

Hilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel en todos los sentidos
Stayed 7 nights in Oct 2021
Response from Reservation Department on 10 Nov 2021
Dear Hilmar, Thank you for appreciating us. We are glad that you had a great time at our hotel. We are looking forward for your next visit! Best Regards! Te Stela Team

10/10 Excellent

Willj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon hotel in posizione molto comoda
Hotel comodo e ben organizzato a 15 minuti dall'aeroporto di Tirana. Buono anche il ristorante e il servizio di reception che funziona molto bene. Camere spaziose e pulite
Stayed 1 night in Oct 2021
Response from Uarda on 27 Oct 2021
Dear Mr.Willj, We are very happy that you had a great time at our hotel. We are looking forward for your next visit! Best Regards! Te Stela Team

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
All good, Very smooth stay and great service.
Stayed 1 night in Sep 2021
Response from Reservation Department on 20 Sept 2021
Dear Christian, Thank you for staying with us. More so, we appreciate your feedback on your stay. We look forward to hosting you again. Kind regards

6/10 Okay

Mohammad Asim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay facilities, far away from city, pools public
We booked due to it was a Resort. Good facilities, own parking free, Good rooms and breakfast. Though the indoor and outdoor pools are public and open for everyone. There for the pools were often used by 3-4 teams / schools and swim classes ;( we couldnt borrow an iron, But must use the laundry service Which was very expenssive. Spa access not included. Location far away from Tirana. Reception staff at hotel and indoor pool was rude and not so helpfull.
Stayed 3 nights in Jul 2021
Response from JANN on 14 Sept 2021
Hello, Hope you are doing good. We are really sorry for your experience at our hotel. We do not offer iron per room but we have laundry service. We are looking forward from you to be our guests again and hopefully to have a better experience. Best regards,

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Séjour d’une nuit à l’hotel Te Stela. Nous avons mangé sur place très bonne cuisine. La chambre d’hotel est spacieuse vue sur la piscine. L hotel dispose d’une piscine interieure et extérieure ainsi que de transats pour se poser. Parking sur place, pas mal d’emplacement parking. Déjeuner très complet
Stayed 1 night in Jul 2021
Response from Te Stela Hotel Management on 5 Jul 2021
Dear Melissa, Thank you for staying with us and for providing us with your valuable feedback. We would love to turn your review rate from an 8 to a complete 10 and would appreciate your input on how to improve our service to better suit guests like you. We would gladly compliment such feedback with free drinks with your next meal at Te Stela. You may claim this reward with the presenting of this written I-Owe-You at the reception upon check in. Looking forward to your comments and hosting you again.

10/10 Excellent

back

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Te stela
Jättebra hotel god mat bra sportcenter med inne och ute pool .Omgivningarna inte roligt och vägen dit behöver lagas
Stayed 1 night in May 2021
Response from Te Stela Hotel Management on 23 Jun 2021
Dear guest, Thank you for staying with us. We are glad you enjoyed our facilities and thank you for the kind words. Regarding the surroundings, you are right. Perhaps during your next stay, we can interest you in our free tours of the beer factory, other factories in the area or free tours of the city of Tirana that includes transportation. Looking forward to having you back.

8/10 Good

elio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La consiglio , mi sono trovato benissimo questa estate e probabilmente torneró la prossima estate 🍾
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très arrangeant et à l'écoute, diversité des loisirs, propreté de l'hôtel, chambre agréable. Restaurant avec des prix trop élevés, pas assez de sucré pour les petits déjeuners, wifi lent.
Stayed 14 nights in Jul 2019

10/10 Excellent

Moaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Aril

Liked: Room comfort
Disliked: Staff & service
Hotell og industri.
Hotellet ligger i et industriområde, noe som var negativt. Som hotellgjest måtte jeg betale for å benytte solsengene ved poolen? Hotellet reklamerer for hårklipp. Etter forespørsel fikk jeg vite at dette bare gjaldt hårklipp for kvinner. Rommet var stort og helt OK. Hotellets fasiliteter var populære for albanerne, lekeplass og pool. I helgene var det fullt opp av besøkende.
Stayed 22 nights in May 2019

8/10 Good

marie jose

Liked: Cleanliness, property conditions & facilities, room comfort
bien pour une nuit
Ce séjour était décevant car c'est une usine!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Dec 2018

8/10 Good

PATRIZIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atterrare una sera tardi a Tirana
Vicino all'aeroporto, comodo per arrivi in tarda serata e/o partenze di mattina presto. Camere ampie e spaziose. Buono il buffet della colazione. Volendo si può usufruire della piscina. Buono il ristorante presente nella struttura.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klart anbefalelsesværdigt
Meget fint hotel/resort med gode faciliteter. Rent og pænt. Fin morgenmad. Eneste lille minus er lokalområdet, som er industriområde. Til genglæd er det meget let at finde og det er supernemt til centrum.
Stayed 2 nights in Jul 2018

8/10 Good

PATRIZIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...Atterrare alle 23:20 a Tirana...
Posizione comoda per arrivi e partenze dall'aeroporto di Tirana. Qualità dei servizi molto buona. Buffet ricco. Camere pulite. Personale gentile.
Stayed 1 night in Jun 2018

6/10 Okay

Robin, Oslo

Disliked: Room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

bedi , sassnitzDeutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsche hotel nicht weit von Zentrum
Sehr gute hotel gutes Frühstück. Fitness Studio. Alles mögliche
Stayed 2 nights in Jan 2018
Response from Manager on 1 Feb 2018
Thank you for your rating. We are waiting for you again

8/10 Good

Iyad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Thank you for your review! We hope to see you soon :)

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for your review Armand! We look forward to seeing you again :)

8/10 Good

Jeroen, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel met goede faciliteiten. Grote speeltuin is voor kleine kinderen een feest.
Stayed 4 nights in Aug 2017
Response from Hotel Management on 19 Jan 2018
Thank you for your review Armand! We look forward to seeing you again :)