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Reviews of City Express by Marriott Tijuana Río

3 out of 5
City Express by Marriott Tijuana Río
Dr. Atl No.6 Col. Zona Rio, Tijuana, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1008 reviews" "
Rating 8 - Good. 266 out of 1008 reviews" "
Rating 6 - Okay. 116 out of 1008 reviews" "
Rating 4 - Poor. 52 out of 1008 reviews" "
Rating 2 - Terrible. 76 out of 1008 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Equipo City Express Tijuana Rio on 23 Mar 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

10/10 Excellent

Susana

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Equipo City Express Tijuana Rio on 18 Mar 2024
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

10/10 Excellent

MARIA DEL ROCIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly!!!
Stayed 1 night in Mar 2024
Response from Equipo City Express Tijuana Rio on 15 Mar 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking attendant was rude. Other than that great hotel now extremely clean
Stayed 2 nights in Mar 2024
Response from Equipo City Express Tijuana Rio on 13 Mar 2024
Thank you for taking the time to share your experience with us Im very happy to know that our staff made your stay enjoyable. We hope to see you soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024
Response from Equipo City Express Tijuana Rio on 11 Mar 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Amenities
The receptionist was very helpful, but not enough towels
Stayed 1 night in Mar 2024
Response from Housekeeping on 8 Mar 2024
Thank you for your comments, we are going to check with housekeeping about the towels issue.We hope to see you soon back,

10/10 Excellent

Alma, Solvang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great the staff and the service
Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 29 Feb 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to mayor stores, safe, walkable. Many places to change your dollars
Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 28 Feb 2024
Thank you for taking the time to share your experience with us Im very happy to know that our staff made your stay enjoyable. We hope to see you soon.

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, amenities
To much noise heating
Stayed 1 night in Feb 2024
Response from Maintenance Manager on 22 Feb 2024
Thank you for your honest opinion. We have sent your comments to the affected staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you will give us another chance to show you that we have improved. Please let me know if you want to deal with it personally.

6/10 Okay

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Service was good , the hotel room lack of ventilation the humidity after you take a shower it stays in the room sucks, this is the second hotel same company with the same problem.
Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 18 Feb 2024
hank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will ensure that your complaints are passed on to everyone. On the other hand, I will personally supervise their compliance

10/10 Excellent

Dean, covina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly, room was clean , quiet thanks.
Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 17 Feb 2024
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

10/10 Excellent

Dean, covina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff nice clean hotel
Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 15 Feb 2024
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok nice hotel for the price
Stayed 1 night in Jan 2024
Response from Equipo City Express Tijuana Rio on 5 Feb 2024
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

6/10 Okay

Teresa

Stayed 1 night in Feb 2024
Response from Equipo City Express Tijuana Rio on 20 Mar 2024
Agradecemos su calificación y esperamos que su estancia haya sido satisfactoria, la esperamos pronto en esta su casa.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to have fun and I did , plenty good places to eat at walking distance , the Rio mall has many stores of good quality pataff
Stayed 2 nights in Jan 2024
Response from Equipo City Express Tijuana Rio on 2 Feb 2024
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

10/10 Excellent

elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, great customer service.
Stayed 1 night in Jan 2024
Response from Equipo City Express Tijuana Rio on 29 Jan 2024
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Equipo City Express Tijuana Rio on 29 Jan 2024
Gracias por tu calificación y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

10/10 Excellent

Deysi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Equipo City Express Tijuana Rio on 24 Jan 2024
Gracias por tus calificación. Estoy muy contento de saber que has disfrutado de tu estancia con nosotros. Espero que tu próxima estancia esté a la vuelta de la esquina. Llámanos si hay algo en lo que podemos ayudar.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 10 Jan 2024
Gracias por tus calificación. Estoy muy contento de escuchar que has disfrutado de tu estancia con nosotros. Espero que tu próxima estancia esté a la vuelta de la esquina. Llámanos si hay algo en lo que te podemos ayudar.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 6 Jan 2024
Gracias por darnos una calificación de 5, nos complace que su estancia haya sido existosa, lo esperamos pronto en esta su casa.

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in and out was amazing. It is great to visit places where you are treated with kindness.
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 25 Dec 2023
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

8/10 Good

Maria G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 25 Dec 2023
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

10/10 Excellent

Alma

Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 6 Jan 2024
Agradezco tus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si vas a volver a nuestra localidad, no dudes en llamarnos.

10/10 Excellent

Marbely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful!
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 21 Dec 2023
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Plan to return.
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 21 Dec 2023
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice stay. Small room but nice.
Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 21 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

4/10 Poor

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
The staff were charging 50% more in fees than the hotels.com portal. We are upset with this hotel in Mexico. I paid a lot for 3 nights than an extra night. The staff attitude was not the correct for a client. The room was regular but we are fine and food excellent.
Stayed 3 nights in Nov 2023
Response from Gerente General on 21 Dec 2023
Thank you for your honest opinion. We have sent your comments to the affected staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you will give us another chance to show you that we have improved. Please let me know if you want to deal with it personally.

6/10 Okay

Alex

Stayed 1 night in Dec 2023
Response from Equipo City Express Tijuana Rio on 21 Dec 2023
Gracias por tu calificación y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really like this hotel
I like everything!! I definitely going to come back to this hotel! Its clean and good service.
Stayed 1 night in Dec 2023
Response from Jefe de Servicio y Venta Directa on 5 Dec 2023
Thank you for your feedback on your recent stay. We're delighted to hear that we met your expectations and look forward to hosting you again in the future. Please feel free to reach out for any further assistance.

2/10 Terrible

Matthew

Travelled with family, Travelled with group
Disliked: Staff & service, room comfort
Bad service and a lot of extras fees not expected
It was a terrible service, they were charging a lot of extra fees that never showed on the Hotels.com website. The personnel at the front desk said they were following rules only. I paid almost 50% more than the hotels.com said. So sad, next time I will pay the amount in hotels.com instead of the hotel front desk. If I decide to continue with this web page for reservations.
Stayed 1 night in Dec 2023
Response from Gerente General on 5 Dec 2023
Thank You very much your your comments, I apologize for any inconvenience you may have regarding your bill, I will ask you to send us a copy of all the charges that you paid in excess to clarify your account.Best Regards

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, property conditions & facilities
The young man gave us great 👍 customer service
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 30 Nov 2023
We appreciate your feedback on the great customer service. Your positive experience is important to us, and we look forward to the opportunity to serve you again. Thank you for choosing us!

10/10 Excellent

Eryckha Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 30 Nov 2023
We appreciate your compliments on our breakfast. We're delighted to hear that you enjoyed it. Your feedback is invaluable and motivates us to continue providing positive experiences. We look forward to welcoming you again in the future. If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us!

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Nov 2023
Response from Equipo City Express Tijuana Rio on 19 Nov 2023
Thank you for taking the time to share your experience with us Im very happy to know that our staff made your stay enjoyable. We hope to see you soon.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Equipo City Express Tijuana Rio on 19 Nov 2023
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Equipo City Express Tijuana Rio on 19 Nov 2023
Thank you for your comments. I'm very happy to hear that you've enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there's anything we can do to help.

8/10 Good

Maria

Stayed 1 night in Nov 2023
Response from Equipo City Express Tijuana Rio on 21 Dec 2023
Gracias por tomarse el tiempo para compartir tus experiencias con nosotros. Estoy muy contento de saber que nuestro personal hizo que tu estancia fuese agradable. Esperamos verte pronto.

8/10 Good

Jose

Liked: Property conditions & facilities
The personal who works there are really nice people..
Stayed 1 night in Nov 2023
Response from Equipo City Express Tijuana Rio on 17 Nov 2023
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

4/10 Poor

Kress, Auburn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs to be cleaned. Sheets are stained. Trash on floor in hallway as well as room doesn’t look like it has been vacuumed in a while
Stayed 1 night in Nov 2023
Response from Equipo City Express Tijuana Rio on 7 Nov 2023
Thank you for your honest opinion. We have sent your comments to the affected staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you will give us another chance to show you that we have improved. Please let me know if you want to deal with it personally.

10/10 Excellent

Estanislao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels
My family and we can’t disagree we will stay next time btw this is the second time we booked a room very nice clean security and staff very professional hope see you guys soon thanks for u service
Stayed 1 night in Nov 2023
Response from Equipo City Express Tijuana Rio on 6 Nov 2023
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you as a guest in our hotel again.

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, the local police look for tourists walking to the nearby Starbucks. I was shaken down by them for a lot of cash, plus I feared for my safety when they drove me away for the shakedown.
Stayed 3 nights in Oct 2023
Response from Gerente General on 31 Oct 2023
Thank you for your honest opinion. I am so sorry for what happened,I wished you would have let us know, to help you at the moment. Please if you can reach us to make a report to the authorities. This can not happen again. Help us to help you.

10/10 Excellent

Cesar

Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 18 Nov 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay! Take care of yourself!

10/10 Excellent

Hector, South Gste

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional!
Stayed 1 night in Sep 2023
Response from Equipo City Express Tijuana Rio on 26 Oct 2023
I appreciate your comments on our hotel. It makes us proud that our clients'; needs are being met to the best of our ability. If you're going to come back to our place, don't hesitate to call us.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 23 Oct 2023
Agradezco tu puntuación sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si vas a volver a nuestra localidad, no dudes en llamarnos.

6/10 Okay

Myrna

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 20 Oct 2023
Agradecemos su puntuación, esperamos que su estancia haya sido placentera, la esperamos pronto en esta su casa.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service
Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 19 Oct 2023
Thank you for your comments. I'm very happy to hear that you've enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there's anything we can do to help.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Equipo City Express Tijuana Rio on 19 Oct 2023
Agradezco tu puntuación sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si vas a volver a nuestra localidad, no dudes en llamarnos.

10/10 Excellent

Florencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast!! Those Chilaquiles are fireeeeee!!!!
Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 16 Oct 2023
Thank you for your comments. I'm very happy to hear that you've enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there's anything we can do to help.

2/10 Terrible

Ahmad Ali

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Gerente General on 9 Oct 2023
Thank you for your honest opinion. We have sent your comments to the affected staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you will give us another chance to show you that we have improved. Please let me know if you want to deal with it personally.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Oct 2023
Response from Equipo City Express Tijuana Rio on 8 Oct 2023
Agradezco tus puntuación sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si vas a volver a nuestra localidad, no dudes en llamarnos.

6/10 Okay

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Equipo City Express Tijuana Rio on 8 Oct 2023
Gracias por tu calificación y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.