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Reviews of NH Arnhem Rijnhotel

4 out of 5
NH Arnhem Rijnhotel
Onderlangs 10, Arnhem

Reviews

8.4

Very good

Rating 10 - Excellent. 173 out of 401 reviews" "
Rating 8 - Good. 160 out of 401 reviews" "
Rating 6 - Okay. 46 out of 401 reviews" "
Rating 4 - Poor. 14 out of 401 reviews" "
Rating 2 - Terrible. 8 out of 401 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely. View over the Rhine was great - spent a lot of time watching the barges go by. Balcony was large which made it comfortable. Great breakfast
Stayed 5 nights in Oct 2023
Response from Eve on 31 Oct 2023
Dear Anni,Thank you for writing a review about the NH Arnhem Rijnhotel. We are glad to see that you have enjoyed your stay with us.Kind regards,

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Savannah on 31 Oct 2023
Dear Terry,Many thanks for your great review! We hope to see you again in our hotel!Kind regards,SavannahFront Office NH Arnhem Rijnhotel

8/10 Good

Marianne

Travelled with partner
Lovely room with a beautiful view, very comfortable. Location is quiet with easy access by car or bus from Central Station. Excellent restaurant and breakfast buffet.
Stayed 2 nights in Sep 2023
Response from Kaylee - Front Office on 22 Sept 2023
Dear Marianne,Thank you kindly for taking the time to write a review. How wonderful to read that you enjoyed your room and restaurant! We hope to welcome you again in the future at the NH Arnhem Rijnhotel. Kind regards, Kaylee Front Office

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaver spotting
Lovely quiet spot. Not far to walk to the centre of town. Loved my stay.
Stayed 4 nights in Aug 2023
Response from Kaylee - Front Office on 12 Aug 2023
Dear Billy,Thank you for your review! How wonderful to read that you enjoyed your stay. We hope to welcome you again in the near future! Kind regards, Kaylee Front Office NH Arnhem Rijnhotel

8/10 Good

Aldo, Las Vegas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, great staff, wonderful breakfast, but the hotel rooms really need an update in many ways. Stairs only to 3rd floor and not easy with luggage.
Stayed 3 nights in Jul 2023
Response from Kaylee - Front Office on 30 Jul 2023
Dear Aldo,Thank you for writing a review. We are happy to read that you enjoyed the breakfast and our service.Regarding your comment about the room, we will discuss your comment internally for improvement.Kind regards, KayleeFront Office NH Arnhem Rijnhotel

6/10 Okay

Efrain B S

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was on the lower floor old style, clean and reprrsentsble, but needing refurbishing. The sliding door security lock was not properly working and the mosquito screen was defect. For a 4star hotel room, instant coffee made with hot water in stead of an automated fresh coffee machine and no available iron machine/rack in the room is not acceptable. The area was lovely and really quiet on the river nederrijn with surreal mystical views from your balcony. Will think twice next time if I visit again.
Stayed 2 nights in Jul 2023
Response from Juul on 26 Jul 2023
Dear Efrain,Thank you for writing a review,Great to read that you enjoyed the peaceful surroundings and the view over the Rhine.We are sorry that not everything was to your satisfaction during your stay, the amenities those you describe are not standard in your room type.we will discuss your comments in our team to improve the service.Kind regards,JuulFront Office

10/10 Excellent

Wayne

Stayed 6 nights in Jul 2023
Response from Juul on 26 Jul 2023
Dear Wayne,Thank you for giving us a 10 out of 10 . How nice that you enjoyed your stay.We hope to welcome you again to NH Arnhem Rijnhotel in the future!Kind regards,JuulFront Office

10/10 Excellent

Tristan

Stayed 1 night in Jul 2023
Response from Kaylee - Front Office on 15 Jul 2023
Dear sir/madam, thank you for writing a review. We are happy to read that you have enjoyed your stay with us! We hope to welcome you again sometime in the future at NH Arnhem Rijnhotel. With kind regards, Kaylee Front Office

2/10 Terrible

CHANG HOON

Stayed 9 nights in Jun 2023
Response from Juul on 10 Jul 2023
Dear Chang Hoon,Thank you for taking the time to write a review.May we ask you why you give us a 2 out of 10?If there was something wrong during your stay, we would like to know this earlier, so we could have do something about it. If you would like to contact us, don't hesitate to e-mail us. With kind regards,Juul NH Arnhem Rijnhotel

2/10 Terrible

Karin

Stayed 1 night in Jun 2023
Response from Matteo - Front Office on 4 Jul 2023
Geachte mevrouw Karin,Bedankt voor uw review. Het spijt ons te vernemen dat uw ervaring met ons niet naar wens is verlopen. Wij hopen u in de toekomst weer volgens onze hoge gastvrije standaarden te mogen ontvangen in het NH Arnhem Rijnhotel.Met vriendelijke groet,Matteo - Front Office

10/10 Excellent

jesper

Stayed 1 night in Jun 2023
Response from Savannah on 20 Jun 2023
Good evening Sir Jesper,Thank you so much for your really nice review! We are glad that you enjoyed your stay here and hope to welcome you another time in our hotel.Kind regards,SavannahFront Office NH Arnhem Rijnhotel

2/10 Terrible

SU HYUN

Stayed 20 nights in May 2023
Response from Savannah on 20 Jun 2023
Dear Su Hyun,Thank you for taking the time to write a review. We are sorry that your stay didn't fulfill your wishes. We would have like to known what was wrong during your stay, so we could solve that. Now, there's nothing we can do for you anymore. Kind regards,SavannahFront Office NH Arnhem Rijnhotel

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Savannah on 20 Jun 2023
Dear Sir John,Thank you for your review! We are happy to read that you enjoyed your stay, and give us a 8 out of 10! We hope to welcome you again in the future in our hotel.Kind regards,SavannahFront Office NH Arnhem Rijnhotel

8/10 Good

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Aufenthalt
Alles bestens. Lage ist gut mit Blick auf den Fluß. Balkonzimmer ist zu empfehen. Kostenlose Parkplätze und ca 10 Minuten Fußweg zum Zentrum
Stayed 1 night in May 2023
Response from Jaani - Front Office on 6 May 2023
Dear Gunther, Thank you for writing a review. Good to see that you have enjoyed your stay with us! We hope to welcome you again sometime in the future in NH Arnhem Rijnhotel. With kind regards,

10/10 Excellent

Jim

Stayed 1 night in May 2023
Response from Jaani - Front Office on 6 May 2023
Dear Jim,Thank you for giving us a review. It is good to see that you have enjoyed your stay with us! We hope to welcome you again sometime in the future in NH Arnhem Rijnhotel. With kind regards,

8/10 Good

A E

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Jaani - Front Office on 7 Apr 2023
Dear sir/madam, Thank you for your review. We are happy to see that you have enjoyed your stay with us. We hope to welcome you again sometime in the future at NH Arnhem Rijnhotel!With kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a stunning view of the Rhine.
Stayed 4 nights in Mar 2023
Response from Sarafina - Front Office on 26 Mar 2023
Dear James,Thank you so much for the lovely review! We are happy to read that you enjoyed your stay with us. We hope to welcome you again soon at our hotel.Kind regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to watch the world go by
Great views of the river, reasonably priced, good food, friendly staff
Stayed 1 night in Jan 2023
Response from Sarafina on 9 Feb 2023
Dear Tim,Thank you very much for the great review. We are very happy to read that you have enjoyed your stay with us! We would love to welcome you back soon.Kind regards,Front Office

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service
Restaurant was closed which we were informed about only after cancellation was not possible!
Stayed 2 nights in Dec 2022
Response from Jaani - Front Office on 18 Dec 2022
Beste heer/mervouw, Bedankt voor uw review. Helaas vanwege personeels tekort is ons restaurant niet elke dag geopend. Wij vinden dit zelf ook erg jammer en zien dit graag anders. Wij hopen dat u hier begrip voor heeft. Met vriendelijke groet,

8/10 Good

Allister

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2022
Response from Sarafina - Front Office on 2 Sept 2022
Dear sir/madam, Thank you so much for taking the time to review our property. We are happy to read that you have enjoyed your stay with us! We hope to welcome you again sometime in the future. With kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ready walk to shipping and restaurant
Stayed 1 night in May 2022
Response from Front Office on 11 Jun 2022
Dear Sir John, Thank you for your wonderfull review. We are very happy to hear that you had a pleasant stay with us. We hope to welcome you again sometime in the future! Kind regards, NH Arnhem Rijnhotel

4/10 Poor

caroline

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended… extremely disappointed
Stayed 1 night in May 2022
Response from Monique on 12 May 2022
Dear Coroline, thank you for your review about your stay. Sorry to see your stay was disappointed. We regret to see this. Unfortunately we can not see in your review what points were disappointed. Kind regards, Monique

10/10 Excellent

IGOR

Stayed 1 night in Dec 2021
Response from Michelle van Blaricum on 6 Jan 2022
Beste gast, Hartelijk bedankt voor uw recente verblijf en voor het achterlaten van uw mooie review. We hopen u in de nabije toekomst weer terug te zien bij ons hotel of bij een van onze andere NH Hotels. Met vriendelijke groet, Michelle van Blaricum

8/10 Good

malgorzata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Michelle van Blaricum on 6 Jan 2022
Dear guest, Thank you for taking the time to leave us your review and for staying at our hotel. We hope to welcome you again in the future. With kind regards, Michelle

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Rita

Liked: Staff & service, property conditions & facilities, room comfort
Nice view on the river
Stayed 1 night in Aug 2020
Response from Monique on 11 Sept 2020
Thank you for your evaluation. Kind regards, Monique

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
The NH is located right at the river bank, the views from the restaurant are stunning!
Stayed 1 night in Jun 2020
Response from Monique on 7 Jul 2020
Thank you for the great evaluation! Kind regards, Front Office

6/10 Okay

Joao

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Room too noisy. could hear the entire conversation of the people next door
Stayed 1 night in Dec 2019
Response from Frontoffice on 19 Dec 2019
Thank you for your evaluation, we hope to welcome you again in the future. Kind regards,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great river views
Stayed 3 nights in Nov 2019
Response from Monique Halma on 7 Dec 2019
thank you for the great appreciation! kind regards, Monique

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location just out of town, within walking distance, with free parking. Quiet, day and night, and lovely view of the Rijn river from our room. Pleasant helpful staff. Breakfast was extra but good selection and quality.
Stayed 2 nights in Nov 2019
Response from Front office on 20 Nov 2019
Thank you for the kind review. We are glad to hear you have enjoyed your stay. We hope to welcome you again in the future. Kind regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Noemi on 16 Nov 2019
Thank you for staying with us. We appreciate your feedback! Kind regards, Front office

8/10 Good

Rubio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to the Rijn was very nice. Breakfast was also nice. Restaurant has nice view to the Rijn. The bedroom and bathroom were very spacious. Very friendly staff. Only two things I didn't like. The balcony is not private. You are sharing the balcony with the guest next to you. The bed was two single beds that were put next to each other, to make one double bed. Very uncomfortable to sleep as a couple
Stayed 6 nights in Nov 2019
Response from Noemi on 16 Nov 2019
Dear Mr. Rubio, Thank you for staying with us. We are happy to hear that you enjoyed the hotel and its view. Thank you for your review regarding your experiences. We hope to welcome you again soon, Kind regards, Front office

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Monique on 25 Oct 2019
Thank you for you evaluation. kind regards, Monique

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the River Rhine
Great location looking out to the river Rhine, Thoroughly enjoyed the view of the river all day including at dusk and dawn and big boats going up. The staff was very nice and accommodating, adding an extra bed for us. The facility is not new, but comfortable. The elevator clunked when it stopped but other than that, everything was perfect.
Stayed 2 nights in Oct 2019
Response from Monique on 25 Oct 2019
Thank you for the great evaluation! Great to see you enjoyed it so much. Kind regards, Monique

8/10 Good

Halle

Stayed 1 night in Oct 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sylvia / Front Office on 9 Sept 2019
Dear guest, Thank you very much for your review. We are glad to see you have enjoyed your stay. Hopefully we may welcome you with us again. Kind regards,

6/10 Okay

Tao

Stayed 1 night in Sep 2019

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Front Office on 3 Sept 2019
Dear Charles, Thank you very much for the great review. We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful! Excellent buffet breakfast choices. Nice outdoor patio dining. My room had a beautiful view on the river Rijn.
Stayed 2 nights in Aug 2019
Response from Front Office on 3 Sept 2019
Dear Guest, Thank you very much for the beautifull review. We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, right by the river with all rooms having a view of the Rhine. e had a room with a balcony and loved watching the boats go by. The restaurant in the hotel also has lovely views. Food very tasty and good service, only negative was bottle of water on the table, not informed that it would cost, assumed it was included in the meal. Lovely views, would stay again.
Stayed 1 night in Aug 2019
Response from Front Office on 3 Sept 2019
Dear Lauren, Thank you very much for the beautifull review. We are glad to read that you enjoyed your stay in the hotel. We hope to welcome you again in the future. Kinds regards,

6/10 Okay

Mara

Travelled with family
Liked: Cleanliness, staff & service
heel vriendelijk personeel. De kamers zijn wel erg klein.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and loved the view over the Rhine. Easy parking big plus.
Stayed 2 nights in Aug 2019
Response from Front Office on 13 Aug 2019
Dear guest, Thank you very much for your very nice review. We are happy to see you enjoyed your stay, especially the great view on the river. We hope to welcome you again in the future. Kind regards

4/10 Poor

Michelle, Seattle, Washington

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed one night and didn’t have high expectations. We booked the jr suite to have more room. Those rooms have tubs and a hand held shower head. There bathtub wasn’t clean and even had hair in it. The drain didn’t work which made it worse. Coffee machine was broken as well. Not recommended.
Stayed 1 night in Jul 2019
Response from Front Office on 13 Aug 2019
Dear guest, Thank you very much for taking the time to review our hotel. We are sorry to read that you haven't enjoyed your stay with us. We would like to thank you for informing us about the defects in the room. In the meanwhile they have been checked and fixed. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views across river friendly staff Aaaaaaaaaaaaaaaa
Stayed 3 nights in Jul 2019
Response from Monique Halma on 14 Jul 2019
thank you very much for the evaluation and your aprreciation about our service! Kind regards, Monique Halma

10/10 Excellent

C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Front Office on 3 Jul 2019
Dear C A, Thank you very much for the great review. We hope to welcome you again in the future. kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on the Rhine. We had a great view with a shared rooftop balcony. Some of the stairs are a bit narrow - Dutch style. But they have a lift so we only had to go up 1/2 a staircase. We rented bikes & rode to a farm & to Wageningen. Bikes were great .. 7 gears, solid commuter bikes. Breakfast buffet was lovely. Staff was very friendly & helpful. Hotel location is about a mile from Arnhem Centraal & easy to access on foot, bus or bike.
Stayed 3 nights in Jun 2019
Response from Monique Halma on 24 Jun 2019
Thank you for your evaluation and sharing your experience in our hotel and the city. We hope to see you soon again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great Restaurant
Food was much better than expected, really superb. Great views from the restaurant and room.
Stayed 1 night in Jun 2019
Response from Front Office on 11 Jun 2019
Dear Robert, Thank you very much for the nice review. We are glad to read that you enjoyed the view and that we exeed your expectations of the restaurant. We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Front Office on 26 May 2019
Beste Robert, Hartelijk dank voor uw mooie beoordeling. Met vriendelijke groet, Front Office