- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
Staff on the whole helpful/friendly especially the ‘fun’ team-except checkin/out staff. Room had been updated & was very nice but the outside of property was shabby & inside was dark & depressing. They need to sound proof the entertainment area as until midnight I had no peace-& was 2 floors above it!! The constant sound of running water from internal waterfall was annoying until it stopped late evening. What annoyed me most was being offered an upgrade to a sister hotel which I accepted but was told the offer had been withdrawn as the hotel was full- but that was a lie as you could book there on line & I had cycled to it & the staff told me the hotel was nearly empty!!