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Overview of Castletown Hotel

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Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Egyptian cotton sheets, premium bedding, down duvets

Castletown Hotel

3 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationDunnet Bay Beach14 min walk
    Popular LocationDunnet Bay Distillery5 min drive
    Popular LocationCaithness Horizons10 min drive
    AirportKirkwall (KOI)105 min drive

Choose dates to view prices

About this area

Thurso

Located in Thurso, Castletown Hotel is in the historical district and near the beach. Dunnet Head Lighthouse is a local landmark, and the area's natural beauty can be seen at Dunnet Bay Beach and Duncansby Head. Kayaking and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby.
Popular Location

What's nearby

  • Dunnet Bay Beach - 14 min walk
  • Dunnet Bay Distillery - 5 min drive
  • Caithness Horizons - 10 min drive
  • Scrabster Ferry Terminal - 15 min drive
  • Dunnet Head Lighthouse - 18 min drive

Getting around

  • Thurso Station - 8 min drive
  • Inverness (INV) - 153 min drive

Restaurants

  • Main Restaurant — 1 min walk
  • Bar Lounge — 1 min walk
  • Castletown Chip Shop - 4 min walk
  • Charlie Chan - 7 min drive
  • MR C's - 7 min drive

About this property

Castletown Hotel

3-star hotel with free breakfast and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free full breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a meeting room and dry cleaning are on-site. All 28 individually decorated rooms feature free WiFi and room service. Comforts include Egyptian cotton sheets and down comforters, and guests will also find coffee makers and TVs.
Castletown Hotel offers 28 forms of accommodation with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets, down comforters and premium bedding. This Thurso hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free full breakfast available daily
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Access to nearby indoor pool
  • Lifeguards on site

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Library
  • No lifts
  • Reception hall

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • A meeting room

Outdoors

  • Lifeguards on site

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Renovated entire property – June 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Window screens

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10.00 per pet, per night
Dogs welcome
2 per room
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 25 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed

We should mention

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castletown Hotel
Castletown Hotel Thurso
Castletown Thurso
Hotel Castletown
Castletown Hotel Hotel
Castletown Hotel Thurso
Castletown Hotel Hotel Thurso

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 70 out of 192 reviews
5 - Excellent 36%
Rating 4 - Good. 76 out of 192 reviews
4 - Good 40%
Rating 3 - Okay. 31 out of 192 reviews
3 - Okay 16%
Rating 2 - Poor. 11 out of 192 reviews
2 - Poor 6%
Rating 1 - Terrible. 4 out of 192 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Everythingapart from the bathroom was clean and modern. Food dinner and breakfast were excellent.
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castletown excellence.
We were met by very friendly staff, and very pleased with the standard of cleanliness and attention to safety during the Covid crisis. The room was excellent, the service and the meals were first class.
Stayed 3 nights in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2020