The "wonky" start was due to the initial room we were given not having much storage/wardrobe space. Room 6, attic room, has a massive bathroom, cosy double bedroom and single wardrobe behind a mirror. It's very modern and tastefully decorated; however we felt the bathroom space compromises the storage. We asked the receptionist if there was an alternative room for the same price but with more storage (we weren't exactly travelling light with it being Christmas). The receptionist I must say lacked hospitality and we did feel like we were putting her out. We weren't rude or complaining and asked nicely for an alternative room; however this did not seem popular. Any attempt at small talk was not reciprocated. In her favour she said no similar room was available although an upgrade was. She took us to see the Boleyn Suite which we looked around without any further assistance from the receptionist (she stood in stoney silence). We accepted the upgrade unclear if it was free or not; however the room was lovely. Following this we had a comfortable and enjoyable stay. We enjoyed breakfast in Ostlers and dinner in the bar/restaurant. The waiting staff were outstanding on both experiences. Food was delicious. Expedia asked me to rate my check in experience. Which is reflected in the beginning of my review. Our check out experience was smooth and friendly (different girl). Overall we would stay again but would request a room other than room 6 for us.
I have to be honest, i wasnt expecting much for the name & price but boy was i wrong.
Visited this Hotel mid-Janurary;
when I got to the reception, I was greated by a clean setup ; updated & "cool". The receptionist was welcoming & made me feel at home. Within 2 mins, I was given my card keys & directed to my room.
We stayed in the 2nd building (better one in my opinion).
Room was extremely clean, up-to-date & spacious. I really like our room had a big window; nothing beats natural lighting.
Bed was comfy & big enough.
Floor & bathroom; great.
TV was was a good size & had an accessible HDMI port, perfect for my laptop.
They had a ironing room upstairs, which was useful the following day.
A 5mins walk & 10mins bus to Lakeside shopping mall.
Only issue was the room was was slightly cold (they were refurbishing the building, which affected the central heating)
When we called up, they had a maintenance staff down to us to check out the issue.
The next day heating worked for a while but stopped again; we called again & we were offered a room change but after checking out the other room, we decided to stay in our one, as we had already settled in.
We asked for a portable heater, which they brought for us.
Which was perfect as the room was only slightly cold.
Other than that; I couldn't ask for more, especially for what we paid.
Definitely come here if you're around the area.
Friendly & efficient staff members, clean spacious rooms.
No complaints here.
On the River Thames, Thurrock is part of the London commuter belt with easy access to trains, buses, and motorways. Much of Thurrock has been designated a green belt, meaning land use here is being preserved and protected. Settled since prehistoric times, Thurrock has numerous archaeolgical sites including the major excavation at Mucking.
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