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Reviews of Candlelight Lodge

3 out of 5
Candlelight Lodge
32 Diggings Terrace, Thredbo, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 154 reviews" "
Rating 8 - Good. 54 out of 154 reviews" "
Rating 6 - Okay. 11 out of 154 reviews" "
Rating 4 - Poor. 5 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome week, staff were fantastic.
Stayed 5 nights in Mar 2023

10/10 Excellent

Kylie

Liked: Staff & service, amenities, property conditions & facilities
Everything I needed

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and friendly helpful staff.
Stayed 2 nights in Jul 2021
Response from Annie on 10 Aug 2021
Glad you enjoyed

6/10 Okay

Hayley pulja

Not as good as I expected
Staff were all lovely, the details on hotels.com is very incorrect - no welcome drinks, breakfast not included, not a top floor room - someone needs to update this - it did influence my choice in hotel so was disappointing to be told it’s incorrect. The room is pretty rundown and daggy - the shower curtain and grout need a seriously good clean. Heaps of pillows and blankets which is good. The bar is outdoors and directly below the rooms and is sooo annoyingly loud - must have been 20-30 loud drunk people there until midnight - sounded like they were in our room - last night was not a good sleep. Restaurant was awesome!!
Stayed 2 nights in Jul 2021
Response from Annie on 4 Aug 2021
My apologies Hayley re the welcome drink and breakfast information. I didnt even know there was a reference to top floor so have fixed this as well. I hear what you are saying about the room. Some people love the old feel of the building, some love the feeling they are staying in an old homely European style ski lodge. But definitely take on board the comments about the bathroom! Re the bar...yes some nights it does get pretty loud with everyone having fun on their holidays .... we do try and keep a good atmoshere in the bar as well as trying to minimise the noise ....its a challenge getting the smokers inside! Glad you enjoyed the restaurant and staff. thakn you Annie

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 5 nights in Jun 2021
Response from john on 2 Jul 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Annie and staff are great host
Stayed 3 nights in Jun 2021
Response from john on 26 Jun 2021
Thanks for the nice words

10/10 Excellent

Adela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host and atmosphere, value for money.
Annie is a great host, very friendly and made our stay very comfortable. The lodge is what we expected, just like a lodge in the Swiss Alps, great atmosphere, great breakfast, great value. Would definitely recommend.
Stayed 2 nights in Apr 2021
Response from Annie on 4 May 2021
Thank you ...was a joy to have you all stay with us. And you will always be most welcome to return....

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to this lovely, quirky Lodge in as many months. Great staff and amazing food at the restaurant and bar. Love it and cannot recommend highly enough. We will be back.
Stayed 3 nights in Jan 2021
Response from Annie on 27 Jan 2021
Love Love Love that you enjoyed your time with us. Thank you for the positive feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent Good for family of 4 to 5 . German style bar
Stayed 2 nights in Jan 2021
Response from Annie on 21 Jan 2021
Glad you enjoyed your stay and the German beers and schnapps!

10/10 Excellent

Gernot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, friendly place. Immediately, they assisted us with the bicycle transport for our non-circuit, multi-day bike tour. The house may be relatively old, but very well maintained; the rooms generously large; we enjoyed the balcony with the panoramic view, and overlooking their terrace, the afternoon live band music added to the holiday feeling; ahh, and don't miss out on the, by far and between, largest selection of German beers.
Stayed 1 night in Jan 2021
Response from john on 18 Jan 2021
Thank you and nice that you understand the vibe we try to convey

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible. They double-booked our room and bumped us. Apparently it happens a bit at candlelight. We got sent to another (cheaper) hotel. We weren’t told about it at all. They were just going to wait till we turned up but the other hotel rang asking where we were because they had the wrong dates. Don’t stay here!
Stayed 2 nights in Jan 2021
Response from Annie on 16 Jan 2021
Hi Michael We completely understand your frustration and your need to provide a “terrible” review with a score of 1…. based on the overbooking issue, we had with your booking rather than an actual stay with us. (which as explained was a system error not a human error) As we advised in our previous communication with you since your stay in Thredbo, yes in hindsight we should have called you straight away. We decided to wait until you arrived as we wanted to discuss all the alternative options that we were going to offer you, to ensure you were happy with the outcome. One of the alternative hotels we were considering was holding the room for you but unfortunately, they booked the wrong dates and then rang you to query why you had not arrived. I totally understand that this created a bad taste in your mouth …..but as we have tried to explain to you in previous private conversations, this was not our intention. You gave us no option to rectify the situation as you went straight to the other hotel. I am still hopeful that you will understand what our intentions were - and that was to look after you and ensure you were happy with the final outcome…and I will leave it at that …regards Annie Manager Candlelight Lodge

8/10 Good

Kin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
nice stay but not so clean
The room has comfortable beds for all but there were small shards of broken glass on the carpet which the cleaners missed. My son cut his foot while walking on the carpet. They also left out a few comfort items like tissues, tea and coffee.
Stayed 3 nights in Dec 2020
Response from john on 6 Jan 2021
Yes this has been a massive lesson for our new cleaning staff and rest assured they have learned something from this embarrassing experience and be a little more thorough on the vacuuming

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Nice view of the mountain. Old style rooms. No soaps and shampoos.
Stayed 3 nights in Dec 2020
Response from john on 6 Jan 2021
This must have been a one off oversight to not have soaps in room. We do though have shampoo and soaps in a dispenser in the shower recess - this was a covid reaction action recently to install these.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay with friendly staff. Clean room with basic amenities.
Stayed 3 nights in Dec 2020
Response from john on 6 Jan 2021
Thank you

10/10 Excellent

Sharon, Young, NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and lovely staff made our stay memorable. Room was comfortable and the bar and dining room a great add on. We will stay there again. The young staff were friendly, helpful and extremely professional too - well done!
Stayed 2 nights in Dec 2020
Response from John on 7 Dec 2020
Kind words

10/10 Excellent

Benice, Tumut

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & compatible with helpful and friendly staff.
Stayed 1 night in Oct 2020
Response from john on 11 Oct 2020
Thank you

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views, service and hospitality
Our family of four stayed here during our visit to Thredbo and we could not be more happier with our accomodation. During a quieter time of the year, the managers were extremely friendly and made our a stay a warm one. The lodge has an authentic German/Austrian feel and is located in a convenient location with easy access to the chair lifts and restaurants. Breakfast was perfect with freshly baked croissants each morning. We were privileged to indulge in a cheese fondue experience! An absolute must when you stay here. We will definitely stay here again when we return!
Afternoon drinks on the deck overlooking the slopes
Stunning views from the restaurant
Stayed 3 nights in Mar 2020

8/10 Good

Marshall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MTB trip
Really great friendly staff. Thank you
Stayed 3 nights in Dec 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Just perfect. Nice sized room, comfy bed, great views, decent breakfast
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed. Issues with parking. Manager got irate when we parked where it says Guest Parking.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views. Located right beside a shuttle bus stop. Restaurant had amazing views if you were lucky enough for a table beside the window.
Stayed 3 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service
Great place and location just hobbit sized beds.
Great place and location just hobbit sized beds.
Stayed 3 nights in Sep 2019

10/10 Excellent

Brian and kara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Ian&Chris, Canberra ACT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, short walk up steps and roadway from main mall. Great views to the mountains. A very quaint old style feel - plenty of timber. Excellent restaurant. Friendly helpful staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and accomodation charmingly Europe Alps style
Stayed 3 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, very close to the village. Great views from room. Good breakfast and friendly staff. Decor a bit tired as it is one of the original lodges, but cleanliness and location was excellent.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Like the cosey nature of this lodge. I loved the restaurant and bar downstairs. Biggest problem was the black mound on the roof in our bathroom (and in the seals of the shower glass etc). Just not ok
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay with pleasant people. We had a great stay
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Candlelight Lodge was very relaxing. The staff were friendly and laid back. The continental breakfast was excellent, setting us up nicely for our energetic activities at Thredbo. Dinner at the restaurant was delicious, and we were only disappointed by the fact that it was not open every night, due to it being off season. Our room was very spacious, with plenty of room to spread out. The view from the balcony, across the valley, was lovely. The lodge is well located, a short walk to the Village Square and the Kosciuszko Express chairlift. We would recommend Candlelight Lodge to anyone, and would happily stay there again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Murray

Liked: Cleanliness, staff & service
3 night bender with friends
Great location visiting an alpine area in summer means a lot of services lacking but the price is right
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near the centre of the village (1 level above)
Stayed 3 nights in Jan 2019
Response from John on 11 Jan 2019
Correct assessment, thanks for the review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Lovely room that was better than expected. Wonderful staff who bent over backward to keep me informed and to make my stay a pleasant one. Very good restaurant with a great selection of beer and wine.
Stayed 1 night in Jan 2019
Response from John on 8 Jan 2019
Nice to hear you loved the stay and what we put forward

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in the heart of Thredbo. Older style accommodation, but very clean.
Stayed 2 nights in Dec 2018
Response from John on 1 Jan 2019
Yes nice that you understand, we are indeed the oldest commercial lodge in Thredbo dating back to 1957 so we put a lot of attention into cleanliness

10/10 Excellent

JG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lication and beautiful views. Very good value, the breakfast was fantastic
Stayed 3 nights in Dec 2018
Response from John on 1 Jan 2019
More fresh fruit, specialty breads, croissants, we are working hard to make breakfast yummy and memorable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful people. Very personable and helpful. The chef was spectacular. Great breakfast included.
Stayed 3 nights in Nov 2018
Response from John on 1 Jan 2019
We will pass this onto Simon, thanks for feedback

8/10 Good

Cc, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpful staff, cosy atmosphere, great location.
Stayed 2 nights in Nov 2018
Response from John on 1 Jan 2019
Happy days for all

8/10 Good

Phil, Canberra

Liked: Cleanliness, staff & service, room comfort
The first lodge on the slope and it shows. Whilst the Management do their best to keep it clean, it needs a lot of work. The beds are good and it’s nice and roomy is overall not too bad. The Management are amazing and for a very small fee they collected us from Wildnurmbys after a few too many snapps
Stayed 3 nights in Oct 2018
Response from John on 1 Nov 2018
Winter is over, we are doing that work now, come back and check it out

8/10 Good

Anton

Liked: Cleanliness, staff & service, room comfort
Convenient Cosy place in the main village
This ski lodge was one of the first built in Thredbo. As such it is not what you would call "modern" but rather charming and cosy. My Family and I stayed here for a few nights and found it to be comfortable and warm. Great restaurant downstairs that serves European style foods such as fondue ( both cheese and chocolate) giant steak ( try 1kg ribeye "tomahawk" its good but pricey) schnitzel etc. Great selection of european beers. It was very convenient to the shuttle bus just outside the front door. Downsides are that it was a bit dated. Hallways felt a bit cramped and the walls weren't well insulated so we could hear the guests walking outside on the wooden stairs and also the music from downstairs bar at night. There are only three car spots for the entire lodge so don't expect to have your own spot next to the lodge you will need to park in the overnight carpark which can mean its hard to use your car during your stay. The family that runs the lodge were very warm and helpful. The price was average compared to other places in the thredbo village.
Stayed 4 nights in Jul 2018

10/10 Excellent

Star, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room has comfortable bed and a relaxing view of the mountains. Loved their breakfast!
Stayed 1 night in Jun 2018
Response from Lisa on 11 Jul 2018
Thank you for your feedback! See you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and magnificent view in the balcony
Staffs were friendly and helpful. Made an extra mile to direct and help us around with the parking lot. The manager even explained a brief history on how long the hotel was built and reason out why there aren’t a lot of parking spaces out there. Room was perfect with a scenic balcony view. Room was clean, cosy and comfy. Will definitely head back there again! Thanks Pablo and team!
Stayed 1 night in Jun 2018
Response from Lisa on 11 Jul 2018
So glad you had a lovely stay, see you soon!

8/10 Good

Jana, SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Lodge. Location is perfect in the heart of Thredbo. A parking spot depends on your luck if the place is full. Breakfast offered impressed. There is a cold buffet and you can also order the hot options that is served plated. Room is very clean and presentable. The only disappointment was a faulty on the hot water electric system. We did not shower for a couple of days however the sauna showers had the hot water and it was never mentioned to us to use as an option. We have heard of it only 2 days after by another guest.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good Location
Great room, nice staff. We went the week before the ski season. No restaurant, hot water was on the blink. Otherwise nice.
Stayed 1 night in Jun 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and well loctaed
We stayed here prior to the summit walk. Conveniently located and very comfortable. Breakfast was more than adequate and staff very helpful. The only complaint is the lack of parking as only 3 parking spots are available for guests. No tissues and not enough conveniently located power points are the only complaints
Stayed 2 nights in May 2018

10/10 Excellent

Diana, Batemans Bay NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position. Accommodation a little cramped for 4 of us and a little tired but relatively cheap for where we were. It was fine for our three days with two grandchildren. Lots of summer activities for young and old.
Response from Lisa on 9 May 2018
Thank you for your review. Glad you enjoyed Thredbo and the location of our Lodge. We have started a big project of renovations this May, so hopefully next time you come and stay with us, you'll get the benefits from it!

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MTB trip
Family oriented mountain lodge in walking distance of the amenities and the chair lift. Very helpful staff went far to help us feeling comfortable. Spacey room with shower over bath tub and access to shared balcony with a 'million dollars' mountain view. Nice restaurant and outdoor seating area and decorations. WiFi was working most of the time. Some furniture and carpets were dated but functional. Reasonable night rates. Will come again.
Response from Lisa on 13 Apr 2018
Thank your for your feedback. We duly noted your comments. The carpets are actually being changed in quite a few room next month!

6/10 Okay

Shona

Liked: Cleanliness
Doesnt match Expedia description
I stayed with my 86 yo Aunt. Chose because I understood self parking at hotel and bar restaurant. Parking was too far for her to walk (tradesmen/staff took 3 spaces onsite) and bar/restaurant closed until winter. I feel Expedia description is misleading.
Stayed 1 night in Feb 2018
Response from Lisa on 13 Apr 2018
The parking is unfortunately limited on the premises I will look into amending the description on expedia.

10/10 Excellent

S, C, &M, San Francisco and Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Thredbo Lodge 4 clumbing Kosciuszko
Cozy, quaint, charming lodge full of character. GREAT hot showers, hearty continental breakfast and super helpful staff. We were lucky enough to be there when the owner, John, was there. We wanted to see Kangaroos; John had sprained his ankle running the Merrits Nature Trail but still drove us twenty kilometers to a meadow at dawn to see a whole crowd of kangaroos. Trish took great care of our house keeping needs and had a neat play list for music at breakfast.
Stayed 4 nights in Feb 2018
Response from Lisa on 13 Apr 2018
Glad to read you had a memorable stay with us.