Lake

Reviews of North West Restaurant & Guesthouse

2.5 out of 5
North West Restaurant & Guesthouse
Vidigerdi, Vestur Hunavatnssyslu, Hvammstangi, Northwestern Region

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 160 reviews" "
Rating 8 - Good. 56 out of 160 reviews" "
Rating 6 - Okay. 28 out of 160 reviews" "
Rating 4 - Poor. 6 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great although the Hvammstangi address was confusing for non-Icelandic folk. The room itself could have had some more light so we could see a bit better
Stayed 1 night in Oct 2023
Response from ab on 28 Nov 2023
Dear Moira,Thanks for staying with us. We will be addressing your concerns. Kind regards,North West Hotel & Restaurant

6/10 Okay

Kuangwu

Stayed 1 night in Sep 2023
Response from ab on 28 Nov 2023
Dear Kuangwu,Thanks for staying with us. We appreciate your feedback! Kind regards,North West Hotel & Restaurant

4/10 Poor

PEYSHAN

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Ver small basic hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond, Niantic

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a restaurant and an common area with hot water boiler and a refrigerator upstairs where the guestrooms located. This is very convenient, especially for a group of travelers like us.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was pretty rough from lots of transfer trucks
Stayed 1 night in Sep 2023

10/10 Excellent

myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay for the one night we needed before heading back to Reykjavik! Very convenient as it is right off the 1 HWY, loved that there was a communal fridge upstairs for the guests and the restaurant downstairs was excellent! The bathroom smelled moldy when the water ran...other than that the room was great!
Stayed 1 night in Aug 2023

6/10 Okay

Karl, SCOULTON

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A basic, small room. Friendly staff. The restaurant was really busy but as residents at the hotel we were looked after well.

10/10 Excellent

Thomas J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice guesthouse with restaurant attached. Great food at the restaurant.
Stayed 1 night in Jul 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There’s no getting away from the fact this is an isolated spot, but we knew that when we booked. The in-house restaurant has a great choice of dishes and our food was lovely. Nice communal lounge for guests to use. Great choice for those travelling the ring road
Stayed 1 night in Jun 2023

6/10 Okay

Keith

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a hard review to leave. The staff was fantastic. The restaurant was also fantastic. The rooms were yuck! Our room smelled so bad we had to sleep with windows open in the cold. The rooms are just in horrible shape. The worst of all our stays in Iceland. But for sure stop for dinner!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed at this place for our first night traveling around the ring road. The employees were super nice and very helpful. Would stay here again. The bbq burger was delicious!
Stayed 1 night in May 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
Nice enough
A bit old and rundown but for the price you cant complain.
Stayed 1 night in May 2023

8/10 Good

D

Stayed 1 night in May 2023
Response from ab on 30 May 2023
Dear D, thanks for staying with us. We appreciate your feedback! Kind regards, North West staff

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. Room was adequate. The property is a bit old and worn but very clean.
Stayed 1 night in Apr 2023
Response from ab on 1 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dulcie

Stayed 1 night in Mar 2023
Response from ab on 28 Mar 2023
Dear Dulcie, thank you for staying with us. We appreciate the feedback! Kind regards, North West management

6/10 Okay

Miriam

Liked: Cleanliness
Ok stay.
My stay was ok. The outside of this hotel needs urgent renovation. The inside is nice but the room and bathroom was really small, couldn’t open my bag. Bed was good and breakfast was basic but good.
Stayed 1 night in Oct 2022
Response from ab on 26 Oct 2022
Dear Miriam, thanks for staying with us. We appreciate your feedback. Kind regards, North West management

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean room, great restaurant, friendly staff!
Stayed 1 night in Oct 2022
Response from ab on 12 Oct 2022
Hi James, thanks for staying with us. We appreciate your feedback! Kind regards, North West management

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from ab on 4 Oct 2022
Dear Michael, thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

8/10 Good

Richard

Travelled with partner
Liked: Staff & service, amenities
The hotel is immediately on highway 1, and very convenient. The only thing for miles!
Stayed 1 night in Sep 2022
Response from ab on 26 Sept 2022
Dear Richard, Thanks for staying with us. We appreciate your feedback!Kind regards, North West staff

8/10 Good

Chor Kuen Deanne

Stayed 1 night in Aug 2022
Response from ab on 25 Aug 2022
Dear Chor, thanks for staying with us. We appreciate your feedback!Kind regards, North West staff

8/10 Good

Cindy

Stayed 1 night in Apr 2022
Response from ab on 27 Apr 2022
Dear Cindy, thanks for staying with us. We appreciate your feedback! Kind regards, North West staff

8/10 Good

Luisa Matilde Otero

Travelled with partner
Liked: Staff & service
Simple comfortable small room. Nice staff. Good food. The cleaning of the bathroom could be improved. The lodging is basically a stop for tourists driving around the island and truck drivers. It was ok for us on our way to the Westfjords
Stayed 1 night in Sep 2021
Response from ab on 21 Apr 2022
Dear Luisa, Thank you for staying with us. We appreciate your feedback and will address your concerns. Kind regards, North West management

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from ab on 2 Oct 2021
Dear Linda, Thanks for staying with us. We appreciate your feedback! Kind regards, North West staff

10/10 Excellent

Franci

Stayed 1 night in Sep 2021
Response from ab on 27 Sept 2021
Dear Franci, thanks for staying with us. We appreciate your feedback! Kind regards, North West staff

8/10 Good

MA CHARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
It was a nice hotel on the inside. Breakfast was good. Restaurant can do takeout.
Stayed 1 night in Sep 2021
Response from ab on 15 Sept 2021
Dear Ma, Thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Good option
It is located by the road. Good option if you are driving to Reykjavik from the North and want to get some rest in the between. Walls are paper-thin and the room smelled like fried food from the restaurant downstairs, but overall is fine.
Stayed 1 night in Sep 2021
Response from ab on 13 Sept 2021
Dear Erica, thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent stay with nice breakfast
The accommodation is just off the road and looks a bit dated from the outside, but I expect this is partly due to the harsh weather at times! Inside it is warm and cozy, and the restaurant area is well-decorated and welcoming. The walls between the bedrooms are quite thin (we could hear the guests next door having a loud conversation late into the night). There was not a lot of space for bags in the room but this was to be expected for the price. The continental breakfast was nice and overall, our stay was great.
Stayed 1 night in Sep 2021
Response from ab on 7 Sept 2021
Dear Daniel, thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

4/10 Poor

Cheryl

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ab on 1 Sept 2021
Thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

4/10 Poor

yuval

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not worth the money
We arrived an hour before time for checkin. The reception didn't even bother to check if room is available. After waiting an hour outside ..only then the reception bothered to check if the room was available. It was not! So we waited 20 minutes extra with all our lougage in the middle of the restaurant lobby. Single bed was horrible! Almost broken. Shower horrible! Water everywhere. Had to clean the floor with the mop. Breakfast was dissappointing...almost nothing to offer. Team not friendly nor welcoming.
Stayed 1 night in Jul 2021
Response from ab on 2 Aug 2021
Hi Yuval, Thank you for your feedback. We will be addressing your concerns. Kind regards, North West staff

6/10 Okay

André

Travelled with family
Liked: Cleanliness, staff & service
Roadside Hotel with small rooms. OK for a night
This road-side hotel looks run down from the outside but has been renewed on the inside. The restaurant (and food) is great. Was full of Icelanders so people in the area go there to eat. Bedroom was very small for a triple and the beds too soft so not very confortable. It was quite cheap so it was OK value for money. There aren't a lot of options in the area so this was OK for a one day rest on the ring road.
Stayed 1 night in Jul 2021
Response from ab on 2 Aug 2021
Dear André, Thanks for staying with us. We appreciate your feedback. kind regards, North West staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, large room, nice complimentary breakfast, excellent price!
Stayed 1 night in Jul 2021
Response from ab on 2 Aug 2021
Dear guest, thanks for staying with us. We appreciate your feedback. Kind regards, North West staff

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend staying here
TV did not work, which they acknowledged, there was barely any toilet paper on the roll with no spare roll and no tissue. Requested a new roll to have on hand and was given a commercial roll of toilet paper! Room was only large enough for a twin bed but they had two twin beds in there. Bathroom was very tiny and had a squeegee on a pole for you to clean up the water mess from taking a shower. I didn’t take a shower because there wasn’t a hairdryer. There was a pot of hot water in the common area for you to make coffee, but there was no coffee in the room, I later found out they ran out. In the morning their coffee machine was broken. We needed to wait for someone to arrive with carafes of coffee. Breakfast was cold continental and minimal. If we wanted anything different we would need to pay for it. This is a popular truck stop. At dinner time there were idling trucks in the front of restaurant, under our room window, this went on for hours. I don’t know who the people are that say this place is a hidden gem but I would definitely tell everyone to keep on driving and stay somewhere else. We also didn’t eat dinner here, had a wonderful dinner in the town of Hvammstangi 16 mins away.
Stayed 1 night in Jul 2021
Response from ab on 2 Aug 2021
Hi Patricia, Thank you for your feedback. We will be addressing your concerns. Kind regards, North West staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover hotel for long drive
Convenient hotel along the main road from Akureyri and Reykjavic. Late after hours check-in available upon request. We stayed in a room with a bunk bed. Friendly server at the breakfast.
Stayed 1 night in Jun 2021
Response from ab on 26 Jun 2021
Dear guest, Thanks for staying with us. We appreciate your feedback! Kind regards, North West Hotel & Restaurant

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from ab on 8 Jun 2021
Dear Esther, Thanks for staying with us. We appriciate your feedback! Kind regards, North West Hotel & Restaurant

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice little hotel
The reception there was nice but they did not pick up the phone nor answer the fb messages we sent. Our room was very small but that worked quite well for our trip as we only slept there. It was quite uncomfortable how much you could hear through the walls, we could hear the whole conversation going on in the next room. But other than that the accomidation was fine and clean. There was no view from our room.
Stayed 2 nights in May 2021
Response from ab on 26 Jun 2021
Dear guest, Thanks for staying with us. We appreciate your feedback! Kind regards, North West Hotel & Restaurant

8/10 Good

Manuel

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
This property is close to where Hvitserkur is. The room was a bit tight but the bed was comfortable. The toilet was also tight but decent. Good restaurant located on the property. Just take note that this does not have an elevator and has a spiral staircase leading to the second floor.
Stayed 1 night in May 2021
Response from ab on 26 Jun 2021
Dear Manuel, Thanks for staying with us. We appreciate your feedback! Kind regards, North West Hotel & Restaurant

8/10 Good

flmgrip, california

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent room with good view. everything in line within islandic standards. in house dinner and breakfast was great. don't let the run-down outside looks scare you away. if it's on your way. i can recommend to stay here.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Basic. Nothing fancy. Not much in area. Staff friendly.
Stayed 1 night in Aug 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

a, Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and unpretentious inn ideally located right on the ring road.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
the hotel was above a gas station which was really noisy and the curtains are not blackout curtains
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were so nice and place was clean, loved the area!
Stayed 1 night in Oct 2016

6/10 Okay

Danielle

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative aspect of this hotel/restaurant is that it is so far from town. Otherwise, everything was wonderful! Especially loved the breakfast platter (see picture).
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

FrIendly staff, comfortable mattress and bed sheet, also have a delicious breakfast
Stayed 1 night in Sep 2018

10/10 Excellent

ELIZABETH

VERY NICE, QUIET
FANTASTIC PLACE, VERY FRIENDLY INFORMATIVE STAFF, EXCELLECT RESTAURANT & BREAKFAST. WOULD LOVE TO RETURN
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stop on the Ring Road. Building is not very pretty but room was great and the restaurant was lovely. Breakfast with Icelandic produce. Friendly owner.
Stayed 1 night in Aug 2018

10/10 Excellent

Sri, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It overlooks a beautiful pasture! it is a simple yet elegant hotel with personalized service... loved it here!
Stayed 1 night in Sep 2018

8/10 Good

Ed, Alvin, Tx USA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is above an N1 gas station, but it was quiet except for some occasional road noise outside. At check-in my first impression was the staff would not be too friendly, but then I learned they were from East Europe so probably just a language barrier. The breakfast was great. During breakfast the owner came to our table and was very friendly, making suggestions for our direction of travel. Overall it was a good experience .
Stayed 1 night in Sep 2018