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Reviews of Hotel Marine Palace

3 out of 5
Hotel Marine Palace
NUP Road, Kovalam Beach Road, Vizhinjam, Neyyattinkara, Kerala

Reviews

6.2
Rating 10 - Excellent. 1 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 6 out of 25 reviews" "
Rating 4 - Poor. 6 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Anupama

Travelled with group
Liked: Cleanliness, staff & service
A decent hotel
Overall the hotel was decent and the staff is really helpful. What they lack in terms of establishment, they make up for it with their service team. We had breakfast and dinner and it was decent.
Stayed 1 night in Dec 2022
Response from Srini on 17 Dec 2022
Thank you for the feedback and we are happy you enjoyed your stay.All staffs are intimated about your love for the service.We welcome you with family once again

8/10 Good

Velupillai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hari on 27 Jun 2022
Dear Guest, We appreciate and thankful for your kind review and we welcome you again with family and friends

4/10 Poor

Rohith

Travelled with family
Disliked: Staff & service, property conditions & facilities
AC rooms not provided. Free breakfast not provided, they were not informed about free dinner. Details of accommodation like Ac/ free dinner/ Free breakfast not shown in invoice or receipt
Stayed 1 night in Jan 2020
Response from HARI KUMAR on 29 Jan 2020
PLEASE INFORM ME THE RESERVATION ID NUMBER / , NAME OF THE GUEST & DATE OF STAY IN OUR HOTEL, THEN ONLY I CAN RESPOND TO IT

4/10 Poor

Jessie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good Location, bad ambiance
Not worth the price. Very disappointed. The front desk folks not helpful at check in and the rooms are mediocre The area around the hotel is nice and close to the beach
Stayed 1 night in Jan 2020
Response from C S HARI KUMAR on 14 Jan 2020
I AM SO SORRY TO READ ABOUT AN OPNION OF ONE OF THE GUEST WHO STAYED IN OUR HOTEL. IT WAS UNFORTUNATELY HAPPENED, ANYWAY WE WILL TRY OUR LEVEL BEST TO AVOID THIS TYPE OF INCIDENTS.. SOME TIME IT WILL BE HAPPENED DUE TO PEAKEST RUSH IN OUR HOTEL. I AM SO SORRY TO INFORM YOU THAT DID N'T TELL ANY COMPLIENTS TO THE MANAGER. ANYWAY WE WILL TAKE THIS ISSUE AS SERIOUS. WE HAVE RECEIVED LOT OF GOOD OPNIONS ABOUT THE CLEANINGNESS , SERVICES OF OUR HOTEL. PLEASE GOTHROUGH THE PREVIOUS OPNIONS ABOUT OUR HOTEL. WITH REGARDS , MANAGER

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Marine Palace Hotel
Fantastic staff, Fantastic location, Fantastic food Manager Harrie and staff arranged our pick up at Trivandrum Airport and transfer to the Hotel Marine Palace. They also arranged all our trips and tours with private air conditioned car and driver guide. We visited Temple Elephant parades, Tea Plantations, A trip to the tip of India where the Oceons meet and a spectacular boat trip in the Back Waters all recommended by staff. The hotel public areas and our rooms were spotlessly clean and my room was spacious with fine shower suite and access to a veranda overlooking the Arabian Sea and beautiful sandy beach. Location was central for lots of shops and restaurants but also quiet and peaceful. Can’t thank staff enough, they looked after us very well. Harrie booked or train for our onward journey to Kochi and was there at the station when we arrived by taxie. He accompanied us to our train carriage and ensured all was good for us and we knew where to go when we arrived at Kochi for our further stay there. We will defiantly be back and HIGHLY RECOMEND THIS HOTEL TO OTHERS.
Stayed 8 nights in Mar 2019
Response from HARI on 20 Mar 2019
DEAR MADAM/SIR, THANK YOU VERY MUCH FOR YOUR VALUABLE COMMANDS ABOUT OUR HOTEL. YOUR COMMANDS & SUGESSITIONS WILL HELP US TO TAKE MORE RESPONSIBILITIES IN FUTURE FOR THE COMFORT & HAPPY STAY OF THE GUESTS. I HOPE THAT YOU WILL AGAIN COME TO OUR HOTEL AS YOU INFORMED ME. ONCE AGAIN I THANKS FOR ALL SAFFS IN HOTEL MARINE PALACE FOR YOUR VALUABLE COMANDS WITH REGARDS HARI KUMAR MANAGER HOTEL MARINE PALACE KOVALAM BEACH

8/10 Good

John, Vienna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff, good location.
From the outset the staff were exceptionally friendly and we knew they would always do what they could to help. The room was comfortable and clean. One thing which surprised us was that they asked us each morning whether we wanted the room cleaned, at first we thought it was charged extra, but it wasn't and they did a good job. The hotel is not on the main beach-front which is both good and bad. Obviously the view was not quite as good, although we could see the sea. But it also meant we did not get the awful, loud karaoke from the big events at the other end of lighthouse beach.
Stayed 13 nights in Dec 2017
Response from Hari Kumar on 20 Jan 2018
Dear Sir, Thank you so much for your valuable commands about us & our Hotel. your opnion will be more responsibility for us in future. with regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
stayed in a family suite - it was ok, but overpriced
Stayed 3 nights in Nov 2017
Response from Hari Kumar on 16 Jan 2018
Marine Suite room is just like an apartment, a big balcony with sea view, A big Drawing & Dinning hall, very big bath room & Bed room. definately it is not very high.

8/10 Good

Sheila and Kevi, Pevensey Bay East Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Hotel close to the beach and restaurants
The hotel was basic but very clean and tidy. Clean sheets and towels every day. Room cleaned every day. Bed very comfortable and Air Con and Fan in every room. Staff very friendly and helpful when my husband fell ill one night. Would recommend to anyone wanting just basic hotel room. Breakfast very good but dining room a bit dingy. It is situated in the mainly Indian part of Lighthouse Beach and although very busy with Indian tourists at Christmas and New Year absolutely no problems. Excellent service by Hotel staff.

2/10 Terrible

Madhukar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've stayed in
One of the worst hotels I've stayed in. Cramped room, outdated furniture,dirty linens. No wi-fi in the room and lack of car parking space. Only one word for this hotel -- AVOID

8/10 Good

Lynn, UK

Liked: Cleanliness, staff & service, room comfort
Comfortable Hotel near to the amenities.
Hotel staff welcoming and helpful. Pool area and approach needed a bit more looking after but overall a good stay. The food was very good and reasonable.
Response from HARI on 19 Apr 2016
Dear Sir, Thank you very much for your opnian & suggestions. We will seriously look in to your suggestions & better to do it iin the feature. with regards Hari Kumar Manager Mob no. 09447586857

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lovely staff but hard bed
The staff were lovely and helpful but the bed was very very hard and uncomfortable. Fridge didn't work,the light by the bed didn't work,no tea or coffee making facilities. Wifi only accessible in the lobby.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient, close to beach and restaurants
Whilst the hotel was typical of Indian standards we were unable to use the pool as it was so dirty.

8/10 Good

Verified traveller

Liked: Staff & service
The hotel is currently under construction. Currently, no lift. If you have aged persons and a third floor room, you are in soup! Otherwise, hotel stuffs are nice and the room cleanliness is OK . Toilet is nice and clean and that's why I liked this hotel. Location wise is also very close to the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Deal
Very nice hotel......except the ceiling fan every thing was very good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Next to parking lot
A very standard clean two star hotel. Pub below hotel!

8/10 Good

prem sagar, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome location
the hotel is superb wrt its location.just a walk away from beach .it is maintained quite nicely. the add of hotel is nt right...it says vizhijam..whereas it should be only kovalam beach.

6/10 Okay

Paul, London, UK.

Disliked: Room comfort
Marine Palace Hotel in Kovalam for all the noise
Main problem was lack of hot water most of the time, though in the hot climate that was less of a difficulty. The central situation makes it vary noisy, at least in the room where I was, facing the busy road, and the temple, with a lot of music, singing and drumming being broadcast by loudspeakers, starting early morning. My last night was to be a special festival there, and the noise was to go on all night, but forftunately I left at 2 am. for my flight.

4/10 Poor

dr.ashokkumar, kadapa, AP,INDIA

Disliked: Staff & service, property conditions & facilities, room comfort
charges we are paying is not worthy of so much cost

4/10 Poor

Jayram, Varanasi,India

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Marina Palace
The is not a star hotel,which was supposed to be 3 star. They first provided me a room which has very small wash room, A.C. non functional, TV not functional. Only after they changed the room after complain it was comfortable to a extent only.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Marine palace, Kovalam
The room service was very poor and there was no staff available to help out. Also, there was no non vegetarian food available.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
ビールが安い
ここのレストランはケーララ州の禁酒法下でのライセンスを持っている。そのうえ合法、非合法を問わずビール大瓶1本、200ルピーが他のレストランや他の地域の相場であっが、このホテルは140ルピーと安い。そのため地元インド人も朝昼晩と何人も途切れることなくビールを飲みにくる客がいた。 今回旅行でこのホテルは唯一、蚊が入ってきた。バストイレ室の換気扇の外または内側に防護網がないからだ。夜寝るときはバストイレ室のドアを確実に閉めて寝た。 プールにはデッキチェアも何脚かあり、毎朝消毒もしているので安心できる。マネージャーも親切であった。ただ、宿泊条件を見落としたのか、他のホテルはすべて朝食込みであったが、このホテルは別料金であった。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Hjälpsam och trevlig personal.
Poolen och poolområdet sänker helhetsbetyget.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laut, unsicher, nicht noch einmal
Genau über die Strasse vom Hotel ist ein Shiva-Tempel, der einen um 5:30h mit lärmender Musik weckt. Während meines Aufenthalts hat die Hotelleitung mich einfach in ein anderes Zimmer verfrachet und dazu in meiner Abwesenheit all meine Sachen umgezogen.

6/10 Okay

Hans, Kalmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kovalam - Marine Palace Hotel
Ganska fräscht hotell med bra personal men med några negativa detaljer: inget varmvatten; granne med ett Shiva-tempel som har mycket ljudliga mässor vid soluppgång (problemet) och solnedgång. Kovalam i allmänhet är mer av en byggarbetsplats fyllt med mycket påträngande försäljare. Sopor lite här och var och soptipp längs en av bakgatorna. Det kanske är Indien och bara att acceptera. Men jag tror att turistorten skulle vinna på att reglera gatuförsäljningen; tiggeri och sophanteringen.