Ratings based on 53 Verified Reviews

3.8 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Bangalore

Excellent property, very poor service, facilities

Posted 18-Apr-2017
Pros: Property is excellent and room was also very good.
Cons: Service and quality of F & B to improve by leaps and bounds as well considering the prices they charge.
Location: Great to go for boat rides, but the beach is a miss. They do not allow you to even get into the water even if you just want to get your feet wet.
The room was great. Only 1 restaurant serving buffet which was sub par except for bfast. Room service was very poor quality and took very long - upwards of an hour at times, not to forget crazy prices - masala peanuts @ Rs.385/-!! Main pool not functioning and its in the middle of summer! Poor service, except for 1 guy called Sajjan who was excellent. We were saved since we discovered a nearby floating restaurant - Samudra. Those guys are excellent. Super food of all varieties and great ambiance. Extraordinary service as well. Pick you up from the hotel jetty and drop back at no charge. Also pack up food for you in case you want to take some back, along with paper plates, napkins and plastic spoons.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice location to relax

Posted 21-Jan-2017
Pros: location
Cons: transportation to reach near by
Impressed with the location & facilities Only draw back is no transport available from the hotel to reach near by places.
3 out of 5
by A verified traveller

Posted 20-Dec-2016 on Hotels
Overall stay at the estuary island was nice..service and hospitality is not up to the mark..scenic beauty good views
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Dear Guest, Greetings from Estuary Island Resort!! Thank you for sharing your experience with us. It’s good to know that our strategic location added value to your stay . Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests. We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. We hope to welcome you soon. Best Regards, Sobi Devadasan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing ambience, good location and peaceful stay

Posted 14-Nov-2016
We stayed in the goetl for a weeken and the place was beautiful. Moreover the amenities provided by the hotel were good enough to make the stay more amazing
3 out of 5
by A verified traveller from Kerala

very average rooms

Posted 14-Oct-2016 on Hotels
the location and the facilities are good but the room where I stayed was really bad , old bed and spring mattress , it was really hard to sleep. and inside the room there was no fridge and neither did the electric kettle work. the food was average both at dinner when the staff suggested that we go for a buffet and that ordering off the menu would take really long and also at breakfast. All in all, it did not match the description given at all and I was very disappointed.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your review on this forum. We are disappointed to learn about your less than perfect experience. It is our endeavour to ensure our guests experience the best of hospitality and the inconvenience that you faced during the stay is regretted. We assure you that this is not the norm for us and we would request you to consider it as one off experience.We hope you would give us another opportunity to welcome you at our resort and redeem ourselves in your eyes. Best Regards, Sobi Devadasan General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Trivandrum

Great place to stay, but be careful with the food

Posted 06-Oct-2016
Pros: Great views of the estuary and the boat ride.
Cons: More attention should have been paid in preparing food for the customers.
I stayed their with my family for two days. It is a great place to stay with your family . The views are great ( from the estuary view room) and the boat ride was great.The staff are all great and are always eager to help you. The rooms are also great and well kept. Alot of space for the children to play around and for you to relax and unwind. Food was a little too expensive for my taste, but was ok as you would expect it to be expensive in such a resort. But the biggest let down came on the day we were about to check out. During breakfast I found a piece of metal from a metal scrub used to clean plates in my food. This is totally not acceptable as we were travelling with kids and elderly who may not notice this in their food. They should have given more thought to this and avoided using such dangerous things altogether. Unfortunately for me this find destroyed all the fun that I had till then as we were travelling with two kids aged 2 and 4 at that time. I hope that the management would note the review that I had written at the time of the check out and take necessary steps. So for anyone wanting to stay at this resort the only advise I would like to give is be careful with the food you order especially if you are travelling with kids.
3 out of 5
by A verified traveller

Posted 16-Sep-2016 on Hotels
Very far from the road... Need vehicle to reach main road.Only one free ride to beach per day... if you want to go to the beach you need to pay.. highlight this in hotel info.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Dear Guest, Greetings from Estuary Island !! Thanks for taking the time to pass on your comments after your stay with us in Estuary Island. This location, on the backwaters, opposite an Estuary is our USP and vouched for by all our other guests. Yes, little far from the main road on the lap of rested amidst the calm backwaters and a lovely beach, indeed, our resort is a tropical paradise perfect for travellers seeking for some peace within. It will be our privilege to serve you again. We take this opportunity to welcome you soon for another enriching stay! Best Regards, Sobi Devadasan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful setting, really good value

Posted 12-Aug-2016
Lovely place, very reasonable price. Staff very keen to be helpful, but did not always stick to their word. Not much to do in vicinity but great to hide away read, chill out, go on backwater trips. I'd recommend but staying for more than a week could be too much
4 out of 5
by Anil Kumar from Bengaluru

Very scenic and nice property for family vacation

Posted 29-Dec-2015 on Hotels
We stayed for 3 nights for a short family vacation during Christmas break. Very good location and a well managed & maintained property. Location of this property is very good as it is on the bank of a lake and other side of the lake you have Arabian sea which makes this property very scenic. One thing we didn't enjoy so much at this place was food. Food didn't taste real authentic Indian or Kerala food, it had very blunt taste. Overall it was a very good stay minus the food part. This property has cottages and rooms so please check out your preference while booking.
Comment from Hotel Management
17-Jan-2017 by General Manager, Hotel Management
Dear Esteemed Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. We are pleased to learn that your overall experience at our resort was memorable. Our strategic location added value to your stay, Our picturesque location has always been appreciated by guests for of all age but also suits their moods accordingly, Your concerns regarding the food have been duly been noted and we assure you of notable rectifications. We look forward to see you again soon for another surreal experience with us! Best Regards, Sobi Devadasan General Manager.
4 out of 5
by A verified traveller from Australia

Very relaxing but not much to do

Posted 29-Dec-2015
Pros: Peaceful Beautiful setting
Cons: Internet Snacks/ food available near pools More to do
Location: Nothing really
We spent 4 days at the resort. The setting is beautiful and it is very tranquil and relaxing. The food at the resort was good but there really was no option to eat anywhere else. We were disappointed that we could not walk to the beach but were allowed one free boat trip per day ( not allowed on Christmas day). The cottage we stayed in was comfortable but we were very disappointed that there was no internet access other than near reception/main pool area.