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Reviews of The Excelsior Small Luxury Hotels of the World

5 out of 5
The Excelsior Small Luxury Hotels of the World
10 Komninon St. & 23 Mitropoleos Av., Thessaloniki, Central Macedonia

Reviews

9.6

Exceptional

Rating 10 - Excellent. 269 out of 339 reviews" "
Rating 8 - Good. 58 out of 339 reviews" "
Rating 6 - Okay. 6 out of 339 reviews" "
Rating 4 - Poor. 4 out of 339 reviews" "
Rating 2 - Terrible. 2 out of 339 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jaiyeola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent,staff friendly might just need a little update in rooms
Stayed 5 nights in Mar 2024
Response from Dimitris Mouzouris on 23 Mar 2024
Dear Jaiyeola,It was a true pleasure hosting you!Looking forward to welcoming you back for another memorable stay.At your disposal.Best Wishes,D.MouzourisHotel Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2024

8/10 Good

Grigorios, Berlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms were just great. The staff is lovely - welcoming, friendly, knowledgeable and professional. The location couldn’t be better. But… OMG, the music in the breakfast room was punishing and left us all in foul moods.
Stayed 3 nights in Jan 2024

10/10 Excellent

Levent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Wonderful breakfast. Clean and professional. Every small detail has been considered and executed perfectly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Excelsior has to be the nicest hotel in Thessaloniki. Great attention to detail in all aspects; service, design, …. Location is right in the heart of the posh downtown area. Excellent breakfast buffet spread plus custom made options.
Stayed 1 night in Nov 2023

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a nice big balcony. Breakfast was wonderful. You can walk to many restaurants and sites from this hotel. The staff at this hotel is some of the most polite, professional and friendly employees that we have ever had at a hotel. We would definitely stay here again!
Stayed 5 nights in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Gets everything right, from the luxuriously soft bed to the choice at breakfast.
Stayed 3 nights in Oct 2023
Response from D.Mouzouris on 2 Nov 2023
Dear Philip, Thank you very much for taking the time to share such a favorable review of our hotel. We are delighted to hear that you enjoyed your stay with us. We do hope that is not long before we are able to welcome you back to The Excelsior. Kind Regards, D.Mouzouris Hotel Manager

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
This was a very brief stay, so I was unable to enjoy the lovely breakfast this time, but the hotel was as good as I remembered. Warm welcome from helpful staff and the rooms are comfortable and well--appointed.
Stayed 1 night in Oct 2023
Response from D.Mouzouris on 2 Nov 2023
Dear Emma, Thank you for taking the time to give us your valuable feedback. We're glad that you enjoyed your stay with us at The Excelsior! We wish you all the best and hope to see you soon again! D.Mouzouris

10/10 Excellent

Declan

Stayed 1 night in Sep 2023
Response from D.Mouzouris on 2 Nov 2023
Dear Declan,It was a true pleasure hosting you.We wish you all the best and hope to see you soon again! D.Mouzouris

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Friendly people Lovely hotel just in the center Great service and clean And one king worker name vassily with great smile who was very helpful
Stayed 2 nights in Sep 2023
Response from D.Mouzouris on 2 Nov 2023
Dear Oded, Thank you very much for taking the time to share such a favorable review of our hotel. We are delighted to hear that you enjoyed your stay with us. We do hope that is not long before we are able to welcome you back to The Excelsior. Kind Regards, D.Mouzouris Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the centre
24 hr break Allowed us time to take hop on off bus twice. Welcome reception. Rooms are boutique so little space for 22kg bags if part of a holiday. Marvellous breakfast buffet. Lively area with bars but windows and drapes shield the noise. Very convenient for waterfront stroll
Stayed 1 night in Sep 2023
Response from D.Mouzouris on 2 Nov 2023
Dear Stephanie,Allow us to thank you for choosing The Excelsior for you recent stay and for taking time to share your impressions. It was a true pleasure hosting you!Best Wishes D.Mouzouris Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel and I would recommend a stay here. The staff can’t do enough for you, the rooms are a great size and packed with really cool features, including multiple charging points, modern bathroom facilities and electronic do not disturb signs. A great hotel; in a great location.
Stayed 4 nights in Sep 2023
Response from D.Mouzouris on 2 Nov 2023
Dear James, Thank you for sharing your review. We are glad to learn that you had a perfect stay at The Excelsior and we do appreciate your warm comments We hope that you will return to Thessaloniki to create more precious moments. Warm Regards, D.Mouzouris

10/10 Excellent

Themis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Downtown
Great little touches (fruit platter, comp bottle of wine, etc). Service with a smile, great central location
Stayed 1 night in Aug 2023

10/10 Excellent

Ivana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this hotel and would definitely come back again.
Stayed 1 night in Jul 2023

6/10 Okay

robert

Stayed 3 nights in Jul 2023

10/10 Excellent

orlando

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful building with easy access to all the attractions in town.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher James Muir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, welcoming staff - also great to be able to check-in early - and thank you for the birthday fizz and cake!
Stayed 4 nights in Jun 2023

10/10 Excellent

CARD

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Vita Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous central boutique hotel
Stayed 2 nights in Feb 2023

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Perfect location – Prefect room - Perfect breakfast and dining room staff – enjoyed every min. There is always things to improve… though all in all – I highly recommend.
Stayed 4 nights in Feb 2023

10/10 Excellent

tuvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jan 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from The Excelsior's Team on 9 Oct 2022
Dear Jonathan,Allow us to thank you for choosing The Excelsior for you recent stay at Thessaloniki.It is a pleasure to know that you enjoyed your stay with us.Looikng forwar to welcoming you back and create more precious moments.Kind regards,The Excelsior's Team

10/10 Excellent

Orvar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Exceptional service. Small bathroom in Junior suite but overall very enjoyable. Very respectful staff.
Stayed 3 nights in Aug 2022
Response from Konstantinos Koutovas on 25 Aug 2022
Dear Guest,I would personally like to thank you for your nice comments. We take pride on our service and we always try to become better.Looking forward to welcoming you in the near future.Kind RegardsKonstantinos KoutovasHotel Manager

10/10 Excellent

Amalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was AMAZING!!!!...Best hotel i ve ever stayed in town......all the staff were AWESOME!!!!!! Very helpful...awesome customer service... very clean and spotless hotel....amazing buffet breakfast...i would definitely stay here again and recommended to my friends!!!!
Stayed 1 night in Aug 2022
Response from Konstantinos Koutovas on 25 Aug 2022
Dear Guest,Thank you for the favourable review.Looking forward to welcoming you again.Kind RegardsKonstantinos KoutovasHotel Manager

10/10 Excellent

Allan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique property in a very good location with excellent staff…
Stayed 3 nights in Jul 2022
Response from Excelsior Concierge on 9 Aug 2022
Dear guest, Thank you for taking the time to give us your valuable feedback. We're glad that you enjoyed your stay with us at The Excelsior and we would like to thank you for your kind words regarding our location and staff. We wish you all the best and hope to see you soon again! Warm Regards, The Excelsior's Team

10/10 Excellent

Stephanie, Costa Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel in every way!!! Service, rooms, breakfast, and location couldn’t be better!!! Beautiful!!!
Stayed 4 nights in Jul 2022
Response from Excelsior Concierge on 17 Jul 2022
Dear Stephanie, Thank you for taking the time to give us your valuable feedback. We're glad that you enjoyed your stay with us at The Excelsior and we would like to thank you for your kind words. We wish you all the best and hope to see you soon again! Warm Regards, The Excelsior's Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel. Helpful, friendly staff. Perfect location.
Stayed 5 nights in Jun 2022
Response from Excelsior Concierge on 17 Jul 2022
Dear Patricia, Thank you very much for taking the time to share such a favorable review of our hotel. We are delighted to hear that you enjoyed your stay with us. We do hope that is not long before we are able to welcome you back to The Excelsior. Kind Regards, The Excelsior's Team

10/10 Excellent

Nahum

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Thessaloniki!
Hands down, the best hotel you'll find in Thessaloniki!! This is the most loveliest, kindest, cleanest, spacious, most conveniently situated and comfortable hotel in the area! The junior suite was incredible. The complimentary breakfast is exceptional. They offer both menu items and ample buffet options. The staff is unbelievably friendly! By the end of our 5 days, I felt like they were all my friends. Yelena provided an amazing check-in process and assisted us with many options and recommendations during our entire stay (especially things to do while it was raining for a few days). Multiple staff urged us to take the 55 minute drive to Chalkidiki (to the first leg) and WOW was it worth the taxi ride. Such a beautiful beach close enough but far enough for a different experience! We CANT WAIT to stay here again!!
Stayed 4 nights in Jun 2022
Response from Τhe Excelsior's Team on 9 Aug 2022
Dear Guest, Firstly, let us thank you for your time and excellent review about your stay with us at The Excelsior Thessaloniki. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay. Thank you kindly for your enthusiastic review, please be assured that we will share your compliments with the wider team. It will be our great pleasure to welcoming you back to The Excelsior. With kind regards, Τhe Excelsior's Team

10/10 Excellent

Helen Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure this Hotel made my holiday My room was well appointed with a large balcony and good views The breakfast was excellent and all the staff I encountered friendly and helpful I have to say this is the best Hotel experience I have had in Europe and I certainly would recommend it and hope to return myself one day
Stayed 14 nights in May 2022
Response from Excelsior Concierge on 17 Jul 2022
Dear Ms.Helen Frances, Thank you for taking the time to share your review in regards to your recent stay at The Excelsior. We are delighted to read that you enjoyed your stay with us. It will be a pleasure to welcome you back in the near future! Kind regards, The Excelsior's Team

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 2 nights in Jun 2022
Response from Excelsior Concierge on 17 Jul 2022
Dear Renee, Thank you for taking the time to give us your valuable feedback. We're glad that you enjoyed your stay with us at The Excelsior and we would like to thank you for your kind words regarding our staff. We wish you all the best and hope to see you soon again! Kind Regards, The Excelsior's Team

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - extremely courteous & helpful. Rooms & General,area very well maintained. Excellent location.
Stayed 4 nights in May 2022
Response from Excelsior's Team on 17 Jul 2022
Dear Daria, Thank you very much for taking the time to share such a favorable review of our hotel. We are delighted to hear that you enjoyed your stay with us. We hope that you will return to The Excelsior to create more precious moments. Warm Regards, The Excelsior's Team

2/10 Terrible

SEYIT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
does not cover as 5 star hotel we have to leave one day early room so small batroom not very clean i do not know they pay back to us for 1 night back?
Stayed 2 nights in May 2022

10/10 Excellent

joshua

Stayed 3 nights in Mar 2022

10/10 Excellent

Dukagjin

Stayed 3 nights in Feb 2022

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff. Amazing breakfas
Hotel is amazing. Perfect location with the most friendly and helpful staff. Very good choice of breakfast. Spacious and clean rooms. Highly recommended.
Stayed 7 nights in Feb 2022
Response from The Excelsior Concierge on 25 Feb 2022
Dear Theresa, Thank you very much for taking the time to share such a favorable review of our hotel. We are delighted to hear that you enjoyed your stay with us. We do hope that is not long before we are able to welcome you back to The Excelsior. Kind Regards, The Excelsior's Team

10/10 Excellent

Marc, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

4/10 Poor

Nicklas

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in great position. Service is great. Only downside is that it can be a little loud at night as its situated on top of a restaurant and a couple of bars - but it is still highly recommended
Stayed 2 nights in Oct 2021
Response from The Excelsior on 10 Dec 2021
Dear guest, Thank you for taking the time to share your review in regards to your recent stay at The Excelsior. We are delighted to read that you enjoyed your stay with us. It will be a pleasure to welcome you back in the near future! Kind regards,

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
amazing hotel, everything was great best location in the city center, excellent breakfast and very kind and helpful staff
Stayed 3 nights in Sep 2021

6/10 Okay

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but it’s next to the loud bars and if you want good sleep you better go out and party til 3 am and wait til everything closes :/
Stayed 2 nights in Sep 2021

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Slobodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expirinence was perfect, especialy Staff They are professional and very helpful. We will return to this hotel.
Stayed 1 night in Sep 2021
Response from Karl A. Chehab on 29 Sept 2021
Dear Guest, Thank you for taking the time to provide us your feedback from your recent stay to the Excelsior Hotel. We are truly happy to hear that you have a great time to our property. On behalf of all of our team I would like to thank you once again for choosing our hotel for your stay in Thessaloniki and we are looking forward to welcoming you once again in a future visit. Kind regards, Karl A. Chehab

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Really enjoyed our stay at the hotel. I would definitely come back again if I will visit Thessaloniki. Clean, elegant, very nice stuff and the price is not high.
Stayed 1 night in Aug 2021

10/10 Excellent

Samuel

Stayed 1 night in Aug 2021

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!
Amazing service from everybody! It has definitely been a pleasure to stay at this hotel. The whole staff was extremely helpful on recommendations on what to do and eat around. The hotel is located in a perfect spot close to all the historic things, you definitely won't need a car and you can take the bus from the airport to the Aristoteles Plaza, which is like one block away. Breakfast was superb.. don't know If I'll be back in Thessaloniki but If I am, I will defintely stay here again.
Stayed 2 nights in Jun 2021
Response from Karl Chehab on 26 Jul 2021
Dear Guest, We are very happy to read that we met your expectations! Hope to have the chance to welcome you back soon! Best Regards from the team and myself,