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"The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return."

"Poolside using an umbrella in street clothes with 6 family members, only 2 swimming, we were told to stop using the umbrella. It could have been wind or it could have been not wanting non swimmers in the area. "

"Great stay overall, but Veronica at the front desk truly made the experience exceptional. She gave me a very warm and pleasant welcome, helped upgrade my room, and provided high-quality customer service throughout my stay. Professional, kind, and very helpful. Thank you, Veronica!"

"My husband and I locked ourselves"

"My family loved the stay for an easy and quick access to the room from the lobby entrance and the elevator. They loved the cozy environment, the essential amenities, and the water view the room offers. The front desk staffers were very friendly and willing to help when I had questions and requests. The hotel seems to have been very well maintained, hence clean and neat overall. The proximity to hundreds of restaurants (including some famous restaurants) is a huge plus, which definitely saved our time. My recommendations for improvement are 1) The opening hours for the hotel cafe and the laundry room seem to be limited. Most tourists would not want to do laundry during the daytime as the laundry room hours are from 8am to 8pm. If this is because of the potential noise, I understand. 2) It would be more convenient if there were hooks on the bathroom wall or door to hang towels or clothes. 3) My family wished there had been a bidet. I believe they are used to that from their previous stays in other hotels.since it seems to have become a norm for Korean accommodation. Overall, I think it was a great value, and we would stay again. Thank you for your hospitality."

"친절한 스태프 분들의 배려가 돋보였습니다."

"Room was nice."