Ratings based on 3,765 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel with a View

Posted 22-Aug-2017
Cons: More bathing linens in the room
Location: Close to Navy Pier, Magnificent Mile, Millenium park.
Wonderful experience at Swissotel and Chicago. Hotel had awesome views of the city, got to watch the fireworks from the gym. Hotel is clean and well maintained!
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago suburbs

Great Location

Posted 21-Aug-2017
Pros: Location
Cons: The bath seemed tired and not enough towels and products such as shower gel and soap.
Location: Great location. Close to Millenium Park, Art Institute, shopping and dining. View of Navy Pier.
We just spent the night and did not spend any time in the hotel other than showering and sleeping. I would rate it slightly below the Fairmont Chicago. Altogether a nice not fabulous hotel. Room and bath seemed clean
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Posted 21-Aug-2017
Very clean, love the separate shower and bath, beds were very soft and comfy. The windows had a family of spiders spinning webs on them, outdoor of course.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2017
Cons: not replacing Q-tips some nights has no small face towel
not replacing Q-tips some nights has no small face towel
5 out of 5
Recommended
for Everyone
by A verified traveller from birmingham alabama

Ben V. At the front desk made our trip great!

Posted 07-Aug-2017
Went out of his way to help us when we had an unfortunate situation occur. Professional and went above and beyond the call of duty. If I could give more than 5 stars for him I would. Great experience because of him.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Elegant, friendly, professional

Posted 03-Aug-2017
I stay here whenever possible when I visit Chicago. I love the location near the lake, and miracle mile. The staff is friendly and efficient. Fitness room, locker room, are clean. Bedrooms are spacious and beds comfortable. Housekeeping prompt and accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveller

The Hotel was nice BUT...

Posted 19-Jul-2017
Pros: Rooms very nice and nice workout and pool area.
Cons: Give guests free wifi in rooms.
The Hotel was nice however they nickel and dime you for everything. Also, front desk staff is not overly attentive about helping with the snack area. Food very expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tallahassee, Florida

Perfect Location

Posted 12-Jul-2017
Pros: Location, location, location.
Location: By foot we went to the Willis Tower, The Art Institute of Chicago, Miracle Mile, Field Museum, Soldier Field, Navy Pier and Cubs game (by train).
The central downtown location was a perfect spot to get to all of the tourist attractions by foot. Staff was very helpful as well.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hammond,IN

Fourth of July trip

Posted 06-Jul-2017
The hotel was very nice and the view of Navy Pier was beautiful. I requested a Lakeview room. I didn't get to see the fireworks because of the direction of the room. They do charge for wifi. We were on the 36 floor.The bedding was very soft. Everything seemed clean. It was a quick walk to the Riverwalk and Michigan Avenue. The elevator took a little getting used to but overall I liked it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean and easy

Posted 27-Jun-2017
Great location helpful staff everything made simple