Ratings based on 3,760 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2017
Cons: not replacing Q-tips some nights has no small face towel
not replacing Q-tips some nights has no small face towel
5 out of 5
Recommended
for Everyone
by A verified traveller from birmingham alabama

Ben V. At the front desk made our trip great!

Posted 07-Aug-2017
Went out of his way to help us when we had an unfortunate situation occur. Professional and went above and beyond the call of duty. If I could give more than 5 stars for him I would. Great experience because of him.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Elegant, friendly, professional

Posted 03-Aug-2017
I stay here whenever possible when I visit Chicago. I love the location near the lake, and miracle mile. The staff is friendly and efficient. Fitness room, locker room, are clean. Bedrooms are spacious and beds comfortable. Housekeeping prompt and accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveller

The Hotel was nice BUT...

Posted 19-Jul-2017
Pros: Rooms very nice and nice workout and pool area.
Cons: Give guests free wifi in rooms.
The Hotel was nice however they nickel and dime you for everything. Also, front desk staff is not overly attentive about helping with the snack area. Food very expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tallahassee, Florida

Perfect Location

Posted 12-Jul-2017
Pros: Location, location, location.
Location: By foot we went to the Willis Tower, The Art Institute of Chicago, Miracle Mile, Field Museum, Soldier Field, Navy Pier and Cubs game (by train).
The central downtown location was a perfect spot to get to all of the tourist attractions by foot. Staff was very helpful as well.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hammond,IN

Fourth of July trip

Posted 06-Jul-2017
The hotel was very nice and the view of Navy Pier was beautiful. I requested a Lakeview room. I didn't get to see the fireworks because of the direction of the room. They do charge for wifi. We were on the 36 floor.The bedding was very soft. Everything seemed clean. It was a quick walk to the Riverwalk and Michigan Avenue. The elevator took a little getting used to but overall I liked it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean and easy

Posted 27-Jun-2017
Great location helpful staff everything made simple
5 out of 5
Recommended
for Everyone
by A verified traveller from minnesota

Great hotel in a great location

Posted 31-May-2017
This was our first trip to Chicago and we couldn't have picked a better hotel to stay at. The staff was very friendly and very quick to respond to any requests or questions that we had. It was very conveniently located near many of the things we were looking to do. We will definitely stay here the next time we are in Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Great location

Posted 28-May-2017
The concierge were very helpful and friendly. Easy to get a taxi. Close to the bus stop. Palms, bar food, and breakfast downstairs was very good.
5 out of 5
by Michael J

This traveller left a rating score only Posted 19-May-2017 on Hotels