Ratings based on 3,930 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Buffalo, NY

Great Place

Posted 18-Sep-2017
Pros: Location, bar, decor, cleanliness, staff
Cons: it was all good
Location: In the theater distance, walking distance to river walk, Millennium park etc
Stayed 1 night with wife for quick downtown trip. Staff is great, rooms are clean and we really enjoyed the hotel bar and ambiance
4 out of 5
Recommended
for Everyone
by A verified traveller from MA

Hotel Kimpton Chicago

Posted 18-Sep-2017
I traveled to this hotel for business and was very pleased with my stay. The hotel ambiance is stunning and the staff are friendly and helpful. The bed and pillows were extremely comfortable. Each room is equipped with a yoga mat and two TV channels to do yoga. The bathroom was very tiny so if you are traveling with more than one person it might prove to be too small. Overall it was an excellent stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Posted 17-Sep-2017
A perfect hotel. Efficient friendly -- but not too friendly -- staff. Spotless quiet room. The restaurant is superb. The food and wine were delicious and expertly presented. The ambience was relaxed but the service was spectacularly professional up and sown the line.
5 out of 5
Recommended
for Couples
by A verified traveller from Chicago

Amazing stay right from the start.

Posted 16-Sep-2017
Pros: Delicious food, comfy room.
Cons: Smoothies and juice should be offered poolside.
Location: Shop, sightseeing.
From friendly, professional staff to delicious buffet style breakfast, this hotel has it all.
Comment from Hotel Management
16-Sep-2017 by Paige D. , Hotel Management
Glad we nailed it and we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Westmont

Manager was awesome!

Posted 12-Sep-2017
We parked in the lot that the hotel valet uses. We opted against valet as we knew we wouldn't need the car. Well, it turned out the lot is only open to the valet on Sunday's. I mentioned our situation to the manager and she came through huge for us. Not only did she credit the parking lot charges after hearing about our crazy situation, she was able to get our car out after talking with the lot manager. So, instead of a train or Uber home we got to take the car home. She saved the day!
Comment from Hotel Management
14-Sep-2017 by Paige D., Hotel Management
Hi Paul! Happy to hear you enjoyed your stay and that our team came through for you. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Sep-2017
Great service and accommodation overall totally worth the stay
Comment from Hotel Management
12-Sep-2017 by Paige d. , Hotel Management
Glad we nailed it and we look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from peoria, il

Great hotel, nice rooms, great location

Posted 11-Sep-2017
Hotel was very clean and the service was exceptional. I forgot my contact solution and guest services had a travel size bottle brought to my room. Beds were comfortable and room size was adequate for our stay. I consider this a boutique hotel, so we were expecting smaller amentities (bathroom and extra rooms space).
Comment from Hotel Management
12-Sep-2017 by Paige D., Hotel Management
Happy to hear you enjoyed your stay and we look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida -Sunny Isles

I love this hotel very well located , modern ,

Posted 11-Sep-2017
I like this hotel they have free bikes so you can go around fast and secure . Also the river side is just few blocks and they have very nice bars and restaurants .
Comment from Hotel Management
14-Sep-2017 by Paige D. , Hotel Management
Hi Ana! Happy to hear you enjoyed your stay and were able to take advantage of our excellent downtown location! Thanks again for choosing our hotel and we look forward to welcoming you back in the future!
1 out of 5
by A verified traveller from Cambridge, MA

rude beyond belief

Posted 10-Sep-2017
Pros: Nothing
Cons: Hire staff that understands the meaning of the word "hospitality" or "curtesy".
We had a pre-paid room and showed up at 20 min after midnight and were told that we cannot check in because we did not read the fine print about calling the hotel in advance about being late. When we arrived, the receptionist left us waiting without explaining why. He then said something about the computer system and needing a manager. When the manager arrived, she gave a lecture about the fine print without even a single sorry, apology or any inclination to help. Her only concern was to get us out of there. I have not experienced anything this rude in a hotel ever!
Comment from Hotel Management
15-Sep-2017 by Corbin, Hotel Management
Hello! Thank you for your feedback. I apologize about your experience, especially so late at night. Would you mind providing me with your email address so we can discuss this issue further? Thank you, Corbin Manager On Duty
5 out of 5
Recommended
for Everyone
by A verified traveller from Central NJ

Great boutique hotel, great location, great staff!

Posted 05-Sep-2017
Pros: Ambiance, location comfort of mattress.
Cons: Nothing I could think of. The Proseco happy hour was a welcome respite after a full day of wandering around downtown.
Location: Millenial Park (the bean), Navy Pier, theatres, funky bars and restaurants.
We had a wonderful stay at the Kimpton Allegro. From the moment we walked in the door we were greeted by friendly, helpful staff members that went out of their way to make us feel welcome. The rooms were uniquely decorated with comfy mattress, many amenities and a good "vibe". I would definitely recommend this hotel to anyone visiting Chicago! Easy walk to Milllenial Park and the Navy Pier.
Comment from Hotel Management
06-Sep-2017 by Paige D. , Hotel Management
Hi Steve! Happy to hear you enjoyed your stay and were able to take advantage of our excellent downtown location! Thanks again for choosing our hotel and we look forward to welcoming you back in the future!