Ratings based on 5,821 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from boston, ma

Great Hotel in Chicago

Posted 19-Sep-2017
My room was spacious and clean. The hotel is close to the river walk, excellent restaurants, nightlife, etc. and has a nice gym. I highly recommend it!
3 out of 5
by A verified traveller

Posted 19-Sep-2017
We didn't spend much time at the hotel besides to sleep so we didn't require much but the shower grout was mildewed and gross. Also the room never seemed to cool down. However, location was ideal with a short walk to Millennium Park and Magnificent Mile.
Comment from Hotel Management
19-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
3 out of 5
by A verified traveller from Calgary, AB

Great location, but received poor service.

Posted 18-Sep-2017
This hotel is located within the old Carbon and Carbide Art Deco building. It is a beautiful building in a fantastic location. And, the reception area shows this beauty. However our room was only "made up" one morning of the four we were there. We even left the sign up. Each day I would have to call once or twice to have someone at least come up and empty the trash and provide towels. The staff was friendly, but I would expect with a "please make up room" sign in my door that it would be done by late afternoon.
Comment from Hotel Management
20-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Very nice staff. Clean rooms. Convenient location.
Comment from Hotel Management
19-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Excellent location and comfortable beds.

Posted 17-Sep-2017
Love this place. I think they could improve on the hair shampoo, conditioner and no shower cap. Not a deal breaker
Comment from Hotel Management
17-Sep-2017 by HRHC, Hotel Management
Hi Esther! Thank you for the feedback! We hope to have you back soon. Rock on, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to downtown

Posted 15-Sep-2017
Great place would stay there again clean and friendly staff rooms are very big
Comment from Hotel Management
15-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Nice. Hotel

Posted 14-Sep-2017
Excelent. Ubication, Confort. Restaurant. Near.
Comment from Hotel Management
17-Sep-2017 by HRHC, Hotel Management
Hi Mary! Thank you for your feedback. We hope to have you back soon! Rock on, HRHC
2 out of 5
by A verified traveller from boca raton FL

Posted 11-Sep-2017
Terrible! Room was Dirty. Hallways with food waste for hours etc
Comment from Hotel Management
15-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from columbus, OH

weekend getaway

Posted 10-Sep-2017
The hotel theme and artists featured was very nice. I loved the Jamaican restaurant o. Site Mr. Brown's. They also have a ping pong table and guitars to play in the lobby. That kept us busy for hours. Only things I did not like were that our room was right beside an ice machine, looked like a closet turned hotel room. Also there wasn't a refrigerator in the room. Strange!
Comment from Hotel Management
12-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
2 out of 5
by A verified traveller

Small units, expensive valet, $65 per night $$$$$$

Posted 10-Sep-2017
Pros: Location
Cons: Horrible value
All of the above and no conditioner, no real comforter just a think sheet. The bathroom tile had cracks. The only good thing about this hotel is the solid location..that's it.
Comment from Hotel Management
12-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.