Great location, but received poor service.
This hotel is located within the old Carbon and Carbide Art Deco building. It is a beautiful building in a fantastic location. And, the reception area shows this beauty.
However our room was only "made up" one morning of the four we were there. We even left the sign up. Each day I would have to call once or twice to have someone at least come up and empty the trash and provide towels. The staff was friendly, but I would expect with a "please make up room" sign in my door that it would be done by late afternoon.
Comment from Hotel Management
20-Sep-2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated.
We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.