Ratings based on 594 Verified Reviews

3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from ohio

Hotel+in+good+location

Posted 17-Aug-2017
The+hotel+is+nice.+Valet+staff+was+great+can%27t+think+of+his+name+but+he+was+awesome+and+very+helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great+hotel+in+prime+location

Posted 17-Aug-2017
The+hotel+itself+is+very+nice%2C+although+on+the+older+side.+Clearly+it+is+a+historic+building+because+there+do+not+look+to+have+been+many+major+renovations.+This+is+both+good+and+bad.+On+the+one+hand%2C+the+rooms+and+lobby+have+a+wonderful+early+20th+century+flair.+On+the+other+hand%2C+sometimes+the+amenities+are+on+the+older+side%2C+like+the+elevators.+In+our+case%2C+our+A%2FC+unit+was+a+bit+older+and+leaked+onto+the+carpet+creating+a+wet+spot.+Hotel+staff+was+very+good+about+coming+to+look+at+the+problem+and+offering+us+an+alternative+room.+We+kept+the+room+as+we+were+sightseeing%2C+but+I+appreciated+how+prompt+and+friendly+the+staff+were.+%0D%0A%0D%0AIn+terms+of+location%2C+you+can%27t+pick+a+much+better+spot.+It%27s+right+on+Michigan+Ave+near+plenty+of+public+transportation.+It%27s+also+only+blocks+away+from+Grant+and+Millennium+Park%2C+as+well+as+the+Art+Institute+of+Chicago.+%0D%0A%0D%0AStaff+was+also+very+efficient+for+check+in+and+check+out+and+was+very+accommodating+in+letting+us+keep+our+bags+downstairs+before+our+room+was+ready.+%0D%0A%0D%0AOverall%2C+I%27d+suggest+this+hotel+as+an+option+to+anyone+sightseeing+in+Chicago.+
4 out of 5
Recommended
for Everyone
by A verified traveller from boston%2C+ma+

Great+location

Posted 17-Aug-2017
Everything+is+near+by+and+made+a+lot+of+the+attractions+walkable.+Right+across+the+street+from+millennium+park+and+5+min+walk+to+buckingham+fountain.+My+only+con+is+that+the+hotel+is+a+bit+old+and+it+shows.+
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston%2C+ma

Been+heresny+times

Posted 17-Aug-2017
As+always%2C+The+staff+makes+keep+coming+back..Marco+and+his+bell+staff+are+the+best+in+the+city..Give+them+all+raises.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

A great historical place in Chicago

Posted 17-Aug-2017
Pros: Their history and the view of their rooms.
Cons: More information about their services.
Location: You are in the most center point o downtown near o everything that you will like to visit
The hotel still in great shape. 15 presidents stayed in this hotel. It's old but looks great. The staff is very nice; however, the people behind the welcome counter must smile and give you more details about their services.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Aug-2017
I stayed at the Congress during lollapalooza. The hotel did an excellent job accommodating everyone.
Comment from Hotel Management
15-Aug-2017 by Front Desk Office, Hotel Management
Thank you for your feedback, we truly appreciate it. We hope to see you again soon at the Congress Plaza Hotel
3 out of 5
by A verified traveller

On millennial park, needs an update

Posted 15-Aug-2017
Stayed during Lollapalooza. The rooms are dated and the wing we stayed in is in dire need of an upgrade. No towel racks/fridge/basic amenities. Location was perfect if you don't mind paying and you won't be in the actual hotel much
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Posted 10-Aug-2017
Historic charm! This property retains beautiful details from its original glory. Even the ironwork of the stairwells are treasures.
Comment from Hotel Management
11-Aug-2017 by Front Desk Office, Hotel Management
Thank you for your feedback, we truly appreciate it! We hope to see you again soon at the Congress Plaza Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Posted 08-Aug-2017
Room was small for a king, but clean. Found more than one door in hallways missing door knobs. At first they we're fixed quickly, but then just left on floor. I would think this would be a fire safety violation. Stairwells were not the cleanest. All staff we're friendly and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Aug-2017
we were based in the old win 4 digit rooms. (e.g 3331) our room was dated and old however well looked after and cleaned. had amazing views of grant park and a huge bed. we would stay here again
Comment from Hotel Management
11-Aug-2017 by Front Desk Office, Hotel Management
Thank you for your feedback, we truly appreciate it! We hope to see you again soon at the Congress Plaza Hotel.