Breakfast, lunch and dinner served

Reviews of Mercure City Den Haag Central Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 431 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

xiomaro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Five star
Stayed 3 nights in Jan 2024

6/10 Okay

S

Business traveller
Liked: Staff & service
Disliked: Room comfort
Water in the Shower was very slow & took me ages to complete the shower. They didn’t even had body lotion in the bathroom. No USB port access even in TV. Bed were okay not the best for the money they charge. Heating system wasn't great too.
Stayed 1 night in Dec 2023
Response from Sara Abdelhalim, Front Office Supervisor on 29 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback.We would like to apologise for any inconvenience, please don't hesitate to notify a member of our team about any issues you encounter during your stay, as we are always here to help. We will, nevertheless, be looking into this matter.It would be a pleasure to welcome you again. Best regards,Sara Abdelhalim, Front Office Supervisor

10/10 Excellent

Mahdi

Good

10/10 Excellent

Nancy

Stayed 2 nights in Nov 2023
Response from Sara Abdelhalim, Front Office Supervisor on 11 Dec 2023
Beste Nancy,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we graag weer voor u klaar.Hartelijke groeten,Sara Abdelhalim, Front Office Supervisor

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room - super convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

ghani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I want to enjoy is just a stone throw away,starting from Den Haag Central Station.to the shopping streets,de supermarkets en my favorite Asian Restaurant Ming Kee,I can enduldge myself de authentic asian foods that brings me back to my birthland Singapore and that enjoyment I can do in an European city THE HAGUE
Stayed 1 night in Nov 2023
Response from Ryan Lala, Front Office Supervisor on 21 Nov 2023
Dear Mr. Ghani,Thank you for your kind feedback.We're delighted to hear that our hotel's prime location provided you with the convenience to explore The Hague and enjoy the local cuisine, reminiscent of your hometown. It's wonderful to know that the proximity to Den Haag Central Station and the vibrant shopping streets added value to your stay. The mentioned restaurant is also one of my personal favorites. We also appreciate your high praise for the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities we offer. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to the opportunity to welcome you back for another memorable stay.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Ryan Lala, Front Office Supervisor

10/10 Excellent

Gerardus

Stayed 1 night in Nov 2023
Response from Ryan Lala, Front Office Supervisor on 5 Nov 2023
Beste Gerardus,Bedankt voor uw beoordeling en feedback.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Ryan Lala, Front Office Supervisor

10/10 Excellent

jolanda

Stayed 3 nights in Oct 2023
Response from Ryan Lala, Front Office Supervisor on 2 Nov 2023
Beste Jolanda,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Ryan Lala, Front Office Supervisor

8/10 Good

COSTAS

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Ryan Lala, Front Office Supervisor on 29 Sept 2023
Dear fam Costas,Thank you very much for this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We would love to welcome you back in the future. Very best wishes,Ryan Lala, Front Office Supervisor

10/10 Excellent

Dez, Savaneta

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 11 nights in Aug 2023

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Hotel is well located near central station and attractions.
Stayed 2 nights in Aug 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we are in The Hague. A great hotel for the money. The suites are inexpensive and luxurious.
Stayed 2 nights in Jul 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel between the train station at the center of Den Haag.
Stayed 1 night in Jul 2023

10/10 Excellent

Miranda

Stayed 1 night in Jun 2023
Response from Ryan Lala, Front Office Supervisor on 15 Jul 2023
Dear Miranda,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be glad to have you return for another memorable stay.Best wishes,Ryan Lala, Front Office Supervisor

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from Ryan Lala, Front Office Supervisor on 15 Jun 2023
Dear John,Thank you for your review.We regret that all your expectations were not met.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back.Kind regards,Ryan Lala, Front Office Supervisor

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All OK
Nice stay. Good room and comfortable enough but it hasn't managed the business/ leisure crossover as it still comes over as a business hotel. Not overwhelmed by any of it considering the price (luckily paid in part by a reward night) there were some things that really could have been better (room carpet full of stains, not enough coffee in room so had to keep asking for more which reception struggled with). So not terribly memorable or any real enthusiasm to stay again but would if the price was right.
Stayed 1 night in Jun 2023
Response from Ryan Lala, Front Office Supervisor on 15 Jun 2023
Dear Guest,Thank you for taking the time to share your review.We try to keep our rates as competitive as possible but they can fluctuate depending on demand and certain times of the year. Please don't hesitate to contact us for any special offers that might be available. We apologize for some issues you have experienced, these matters will be taken up by our team.We look forward to welcoming you back on a future trip.Kind regards,Ryan Lala, Front Office Supervisor

2/10 Terrible

Flora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ryan Lala, Front Office Supervisor on 1 Jun 2023
Dear Flora,Thank you for taking the time to share your feedback with us.We are apologize that our hotel did not meet your expectations. Please let us know what we can do to improve our service.We look forward to welcoming you back. Best wishes,Ryan Lala, Front Office Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and spacious rooms. They could do with (better) air conditioning, as the room was a bit too warm, not even on a warm day.
Stayed 2 nights in May 2023

10/10 Excellent

Patrick

Stayed 1 night in May 2023
Response from Ryan Lala, Front Office Supervisor on 16 May 2023
Dear Patrick,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Ryan Lala, Front Office Supervisor

10/10 Excellent

John

Stayed 3 nights in Apr 2023
Response from Ryan Lala, Front Office Supervisor on 7 May 2023
Dear John,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on future occasions. Best regards,Ryan Lala, Front Office Supervisor

10/10 Excellent

Emily

Stayed 4 nights in Apr 2023
Response from Ryan Lala, Front Office Supervisor on 4 May 2023
Dear Emily,Thank you for sharing your rating.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back. Kind regards,Ryan Lala, Front Office Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Ryan Lala, Front Office Supervisor on 9 Apr 2023
Dear Guest,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.We look forward to welcoming you back.Best wishes,Ryan Lala, Front Office Supervisor

6/10 Okay

Jirevwe

Travelled with family
Liked: Cleanliness
Very business like. No tea n coffee in the rooms. No toiletries. Had to request
Stayed 5 nights in Apr 2023

10/10 Excellent

Lesley

Stayed 3 nights in Nov 2022
Response from Ryan Lala, Front Office Supervisor on 17 Mar 2023
Dear Lesley,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,Ryan Lala, Front Office Supervisor

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Ryan Lala, Front Office Supervisor on 28 Mar 2023
Dear Stephane,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best wishes,Ryan Lala, Front Office Supervisor

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ryan Lala, Front Office Supervisor on 10 Mar 2023
Dear Robert,Thank you for this kind review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We would love to have you return in the future.All the best,Ryan Lala, Front Office Supervisor

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Very welcoming and friendly staff at reception. The hotel is well located and very good chinese restaurant next door.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great, hotel is great location for city.
Stayed 4 nights in Nov 2022

8/10 Good

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many people checked out late so I could not
Stayed 1 night in Nov 2022

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a very good location right in the center of the Hague, friendly staff and clean and relatively big rooms for the Netherlands. The view of the room was astonishing and the breakfast was very good. I will go back to this hotel in the future
Stayed 2 nights in Oct 2022
Response from Ryan Lala, F.O. Supervisor on 28 Oct 2022
Dear Louise, Thank you for this positive review of your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.We look forward to seeing you again. Best wishes,Ryan Lala, F.O. Supervisor

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend@
Stayed 3 nights in Sep 2022

8/10 Good

Kwarma, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Ryan Lala, F.O. Supervisor on 6 Dec 2022
Dear Guest,Thank you for your rating.We are glad we met your expectations.We would welcome your suggestions on how we could improve your experience.We hope to welcome you back for a return visit. Best regards,Ryan Lala, F.O. Supervisor

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Ryan Lala, Front Office Supervisor on 2 Sept 2022
Dear Christina,We are grateful for this kind rating of your recent stay.We are glad your stay was enjoyable.We would love to know how we could have improved your experience with us.We hope to have the pleasure of seeing you again in the future. Kind regards,Ryan Lala, Front Office Supervisor

8/10 Good

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

George

Stayed 1 night in Aug 2022
Response from Ryan Lala, F.O. Supervisor on 17 Nov 2022
Dear George,We would like to thank you for you rating so highly your recent stay.We are happy we were able to cater to all your needs.We hope to have the pleasure of seeing you again in the future. Kind regards,Ryan Lala, F.O. Supervisor

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good price
Stayed 1 night in Jul 2022

10/10 Excellent

Ludmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean, friendly staff, convenient location to Den Haag station and to the center city, close to all means of transport. We are very happy that we chose this hotel.
Stayed 5 nights in Jun 2022

10/10 Excellent

TERRY A, Ilderton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very professional and friendly. This is where I stay when in Den Haag.
Stayed 6 nights in May 2022

10/10 Excellent

Christy

Stayed 3 nights in Apr 2022

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Aly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of the hotel is brilliant right in the center of the city and close to the main points with access to many transportation lines. The hotel is good and clean providing a good hosting option for people who have meetings in the town
Stayed 2 nights in Dec 2021

10/10 Excellent

Yeol Eum

Stayed 1 night in Oct 2021

8/10 Good

Memory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful. Location is perfect if you want to be in the city center. What I loved about my room was the massive tub that allowed be to soak after a busy day. The beds however are not the most comfortable and pillows are soft. Breakfast is good, but the same thing everyday.
Stayed 7 nights in Oct 2021

2/10 Terrible

Ali

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Melvin

Liked: Cleanliness, staff & service
A 4 star hotel that is more like a 3 star hotel
Stayed 1 night in Sep 2021

4/10 Poor

Julien

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room need refurb, stains on the floor carpeting, mattress not comfortable, will not return
Stayed 2 nights in Aug 2021

10/10 Excellent

Nagesh

Stayed 13 nights in Jul 2021

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, room comfort
It was amazing place to stayand friendly staff
Stayed 2 nights in Jul 2021

6/10 Okay

peter

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021