Search Hotels Near The Citadel Mall, Colorado Springs

"I stayed at the Extended Stay America at 4060 Center Park Drive and the experience was disappointing from the moment I arrived. After traveling since 3 AM, they gave me keys to the wrong room, which led to me accidentally trying to enter someone else’s room — embarrassing and completely avoidable. The hallway had trash on the floor, and the correct room smelled so bad I had to buy a deodorizer just to tolerate it. The TV was a hit or miss and eventually stopped working, and the bed felt like a flimsy cot. Noise was an issue too — I had to call the front desk at 1 AM because the people above me were stomping nonstop. Then checkout was just as frustrating. I was told I’d get my deposit refund email after housekeeping finished at 8:30 AM, but even after 5 PM nothing came. I had to call them myself while traveling all day just to get the email they should’ve sent automatically. This trip was important to me, and the hotel added stress at every turn. Some kind of consideration for all the trouble would’ve been appropriate."

"The staff was friendly"

"The air conditioner didn’t work"

"She was very nice and kept the place nice and tidy for us when we arrived. It was a wonderful venue and close to many great places to check out! It was perfect for us while we were exploring the town"

"You may want to purchase a mattress topper. The bed we used was rather hard.To give an extra touch, using 2 ply toilet paper and kleenex makes an upscale touch. We bought our own.My husband found a vape device under the couch, when he dropped the remote, that had been missed on previous cleaning. The couch has 2 cushions that were like sitting in a hole... I couldn't get up without help )The week we were there, thank goodness for the standing heaters!Otherwise, our stay was fine. Thank you for the quick responses. "

"Overall a decent place especially if you need 4 bedrooms. The positives included very comfortable beds, TV’s in every bedroom, a big backyard and plenty of room. We did have an issue with the back yard as it had gaps toward the ground where are Shih Tzu could escape so we covered the gaps. You could only enter the yard by going out the front door so we couldn’t leave our dog there and still keep an eye on her. The primary bedroom was upstairs but no upstairs bathroom. Also 2 bottles of laundry detergent were both empty. Communicating was excellent and location was fine."

"Fantastic stay! Will definitely be looking to book again next time I am in Colorado Springs. House was clean, hot tub was great, beds were comfortable, communication with the host was great, check in/out process was super easy. "

"Convenient location. Sparkling new facility. Friendly and responsive staff. Interesting minimalist aesthetic (not cozy, but very contemporary and convenient. Full-size fridge, stove, kitchen sink. Ideal for cooking in the room. "

"Centrally located, great backyard. Easy to reach out to manager for assistance. The home is older, (bathrooms included). Safe neighborhood. "