Ratings based on 401 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from North Adams, Mass.

Great location in very comfortable hotel.

Posted 29-May-2017
We could even do our laundry and play ping pong while we waited. So comfortable we wanted to live there. Staff helpful and hotel maintained very well.
5 out of 5
by A verified traveller

Comfortable and Well-Situated

Posted 27-Mar-2017 on Hotels
A quick get-away and a chance to hear/see an amazing concert at Mass MoCA. We liked the hotel's walkable proximity to the concert venue (also a great museum). Enjoyed the pool and spa and took advantage of the 20% coupons for the hotel's restaurant.
4 out of 5
by Susan

This traveller left a rating score only Posted 27-Mar-2017 on Hotels
5 out of 5
by GLEN

This traveller left a rating score only Posted 26-Mar-2017 on Hotels
3 out of 5
by Meghan

Not really impressed

Posted 24-Mar-2017 on Hotels
Manager was extremely nice but the girl behind the desk was rude and disrespectful. My hotel was dusty and some of the fixtures (like the faucet and shower head) were loose. The shower was dirty and the water kept going from warm to extremely hot. I've stayed here twice now and they only have one working elevator each time and it takes forever. The walls are paper thin so I heard EVERYTHING in the room next to me. Especially when it was 1230 at night and I was trying to sleep.
5 out of 5
by Dawn

This traveller left a rating score only Posted 13-Mar-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Unwind

Posted 27-Feb-2017
Great place to relax and plan days trips. Great restaurant around the corner.
4 out of 5
by Karen

This traveller left a rating score only Posted 25-Feb-2017 on Hotels
5 out of 5
by Charles

This traveller left a rating score only Posted 06-Feb-2017 on Hotels
3 out of 5
by A verified traveller from MA

Just ok

Posted 31-Jan-2017
Pros: The location was convenient. The room was recently updated.
Cons: My big complaint was the linens. Not comfortable, probably polyester. I have a sensitivity and had to sleep with clothes on.
Location: Mass Moca, the Clark Institute for museums and arts. Had a very good meal at a restaurant named Public.
This review is based partly on the price and value. We stayed on a weekend in which there was apparently a local sports event, and the prices were significantly jacked up. For the price we paid I expect a higher level of comfort and service The facility is showing its age but well maintained. Only one elevator worked all weekend which was a pain. The pool is in the basement and rather dark, but, again, well maintained. Overall the staff was competent and pleasant. The layout of the lobby is confusing, with doors all over the place that don't pertain to guest services. I had to hunt around to find the restaurant.