Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Posted 26-Nov-2016
Very comfy beds and room Central to mass moca and town center shops Reasonable price for facilities including indoor pool gym restaurant laundry
5out of 5
by A verified traveller from US

Great stay

Posted 15-Nov-2016
Pros: Comfort of room. Nice restaurant
Cons: More menu selections in restaurant
Location: Williams college.
Room was clean. Loved the restaurant on site. Menu is small but food is fresh, well-made and prices certainly reasonable. All staff very friendly. Beds and pillows comfortable. Location convenient. Shopping nearby. Would stay again.
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for staying with us, we are glad that you enjoyed the comforts of our facility as well as the delicious menu in the Richmond Grille. We hope to see you again soon.
4out of 5
by A verified traveller from US

It's a Holiday Inn

Posted 12-Nov-2016
Just what you would expect. Good breakfast but the prepayment doesn't really cover it. That is a bit misleading. Room is fine if a bit shabby. Easy walk to MassMOCA.
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for staying with us and for your review. The breakfast voucher covers $20 for breakfast meal but it does not include gratuity. i apologize if that was not made clear during check in. we do hope that you will stay with us again.
3out of 5
by A verified traveller from US

Pillows were like mountains.....could not sleep

Posted 07-Nov-2016
Pros: The hotel staff was nice. Easy location and parking
Cons: Pillows!
Th e hotel would have been good if we could have slept! They should.have normal pillows instead of the photo op ones that were there. We asked if there were normal ones to be had. No luck! And I was told I could not get a receipt at checkout because we booked thru expedia
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for your review, I do apologize if you found sleep to be difficult during your stay. we have soft and firm pillows (two of each) on all of our beds. We also have feather and neck pillows available upon request. I'm deeply sorry if none of those were to your liking. Your reservation was paid through Expedia so the hotel would not have any billing information for those charges. We only take a credit card for any incidentals you may incur at check in. Again I do apologize for the inconvenience.
5out of 5
by A verified traveller from US

Posted 05-Nov-2016
Good service clean rooms friendly staff I will recommend this fine and upstanding hotel to my friends
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to hosting you and your friends in the future.
5out of 5
by A verified traveller from US

Posted 28-Oct-2016
Respectable price. Large rooms. Excellent, large breakfast. Great staff.
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4out of 5
by A verified traveller

Posted 18-Oct-2016
Nice hotel. Nice restaurant in the lobby.Room was clean and beds very comfortable.
Comment from Hotel Management
21-Nov-2016 by Hotel Staff, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5out of 5
by A verified traveller

Nice hotel

Posted 13-Oct-2016
Location: Nice Downtown
Hotel is nice,room very clean,Staff very helpful.But its would be great if they would give breakfast.Restaurant in the Hotel very overprize i mean for North Adams its overprize.
Comment from Hotel Management
21-Nov-2016 by Hotel staff, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4out of 5
by A verified traveller from Bristol, VT

Hotel could've been great

Posted 10-Oct-2016
Upon walking into our room, there was an overwhelming odor..the prior guest had to have vomited somewhere in the main room, the stench was overwhelming. Reported it to the front desk, they apologized and sent someone up to deodorize the room while we were at dinner. The hotel was fully booked and changing rooms was not an option. Room still smelled after being deodorized. Unpleasant stay, luckily it was just for one night.
4out of 5
by A verified traveller from Nyc

Posted 05-Sep-2016 on Hotels
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Thank you for staying with us.