Ratings based on 386 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from MA

Just ok

Posted 31-Jan-2017
Pros: The location was convenient. The room was recently updated.
Cons: My big complaint was the linens. Not comfortable, probably polyester. I have a sensitivity and had to sleep with clothes on.
Location: Mass Moca, the Clark Institute for museums and arts. Had a very good meal at a restaurant named Public.
This review is based partly on the price and value. We stayed on a weekend in which there was apparently a local sports event, and the prices were significantly jacked up. For the price we paid I expect a higher level of comfort and service The facility is showing its age but well maintained. Only one elevator worked all weekend which was a pain. The pool is in the basement and rather dark, but, again, well maintained. Overall the staff was competent and pleasant. The layout of the lobby is confusing, with doors all over the place that don't pertain to guest services. I had to hunt around to find the restaurant.
4out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Clean and comfortable

Posted 30-Jan-2017
A bit overpriced, but options are thin in this area.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 26-Nov-2016
Very comfy beds and room Central to mass moca and town center shops Reasonable price for facilities including indoor pool gym restaurant laundry
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great stay

Posted 15-Nov-2016
Pros: Comfort of room. Nice restaurant
Cons: More menu selections in restaurant
Location: Williams college.
Room was clean. Loved the restaurant on site. Menu is small but food is fresh, well-made and prices certainly reasonable. All staff very friendly. Beds and pillows comfortable. Location convenient. Shopping nearby. Would stay again.
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for staying with us, we are glad that you enjoyed the comforts of our facility as well as the delicious menu in the Richmond Grille. We hope to see you again soon.
4out of 5
by A verified traveller

Family option for visiting MCLA

Posted 14-Nov-2016 on Hotels
The staff in the restaurant was friendly and accommodating. Kids 12 and under eat free and can be occupied with swimming indoors in the heated pool. The location is excellent for accessing the local college and businesses.
Comment from Hotel Management
17-Nov-2016 by General Manager, Hotel Management
Thank you so much for your review of your stay. We are happy to hear that you enjoyed the facility and took advantage of the onsite restaurant. We do hope you will visit with us again.
4out of 5
Recommended
for Everyone
by A verified traveller from US

It's a Holiday Inn

Posted 12-Nov-2016
Just what you would expect. Good breakfast but the prepayment doesn't really cover it. That is a bit misleading. Room is fine if a bit shabby. Easy walk to MassMOCA.
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for staying with us and for your review. The breakfast voucher covers $20 for breakfast meal but it does not include gratuity. i apologize if that was not made clear during check in. we do hope that you will stay with us again.
5out of 5
by A verified traveller

Massachusetts

Posted 08-Nov-2016 on Hotels
Service was wonderful! Everyone very friendly and attentive ....
Comment from Hotel Management
17-Nov-2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3out of 5
by A verified traveller from US

Pillows were like mountains.....could not sleep

Posted 07-Nov-2016
Pros: The hotel staff was nice. Easy location and parking
Cons: Pillows!
Th e hotel would have been good if we could have slept! They should.have normal pillows instead of the photo op ones that were there. We asked if there were normal ones to be had. No luck! And I was told I could not get a receipt at checkout because we booked thru expedia
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you for your review, I do apologize if you found sleep to be difficult during your stay. we have soft and firm pillows (two of each) on all of our beds. We also have feather and neck pillows available upon request. I'm deeply sorry if none of those were to your liking. Your reservation was paid through Expedia so the hotel would not have any billing information for those charges. We only take a credit card for any incidentals you may incur at check in. Again I do apologize for the inconvenience.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 05-Nov-2016
Good service clean rooms friendly staff I will recommend this fine and upstanding hotel to my friends
Comment from Hotel Management
17-Nov-2016 by Yvonne W, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to hosting you and your friends in the future.
4out of 5
by A verified traveller

Posted 02-Nov-2016 on Hotels
Comment from Hotel Management
17-Nov-2016 by General Manager, Hotel Management
Thank you so much for your 4 star rating of our hotel. We hope you will visit us again.