Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Mass

Noise

Posted 17-Feb-2016
To much noise specially with slamming doors, overall great place to stay for the price.
Comment from Hotel Management
24-Feb-2016 by Front Office Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Yvonne W Front Office Manager
5out of 5
by A verified traveller

NA Weekend

Posted 14-Feb-2016 on Hotels
Great stay
Comment from Hotel Management
23-Apr-2016 by James, Hotel Management
Thank you so much for your feedback on your stay, we do hope you will visit us again should be be in the area.
Comment from Hotel Management
23-Apr-2016 by James, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yvonne W Front Office Manager
5out of 5
by Jacqueline

Posted 22-Jan-2016 on Hotels
Comment from Hotel Management
02-Apr-2016 by James, Hotel Management
Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us. It's something our staff takes great pride in. We hope you will visit us again. Sincerely, Yvonne W. Front office Manager
4out of 5
by dominic from orange county

Posted 21-Jan-2016 on Hotels
Stay was good. room nice bathroom needs better soap shampoo towels fan
Comment from Hotel Management
02-Apr-2016 by James, Hotel Management
Thank you so much for your feedback, We will certainly forward your suggestions to the proper department heads. We strive to take all our guests comments and put them to action to make every stay pleasing. We hope you will visit us again! Yvonne W Front Office Manager
5out of 5
by A verified traveller from Newtown, CT

Great location and very clean

Posted 20-Jan-2016
Pros: It was great and very clean, and even had a hot tub and SAUNA. There's a great restaurant and coffee shop up the street near Mass MOCA.
We stayed here so we could go to Mass MOCA, spend the night, and then ski at Jiminy Peak.
Comment from Hotel Management
29-Jan-2016 by Yvonne, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and especially the pool and sauna. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yvonne W Front Office Manger
5out of 5
by Joyce

Posted 15-Jan-2016 on Hotels
Comment from Hotel Management
02-Apr-2016 by James, Hotel Management
Thank you so much for your review of our hotel.  We hope you will visit us again. Sincerely, Yvonne W Front Office Manger
3out of 5
by A verified traveller

Average to Slightly Above Average

Posted 03-Jan-2016
Pros: Good parking, clean room, nice staff.
Cons: Remodel the room a bit: work on the finish of the room's ceiling.
Location: Plenary of local restaurants. Within walking distance of Mass MoCA
A standard Holiday Inn. Appears to be an older building repurposed to be a hotel but I am not sure. Throughout the hotel there ate a few local businesses: a law office, etc. The view from our room was am adjacent rooftop.
Comment from Hotel Management
01-Feb-2016 by Yvonne, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  Sounds like you were on the second floor which happens to house our accessible rooms, if you ever are in the area and choose to stay with us again let us know if you would prefer a room on the higher floors so you get a better view of the mountains or the steeples on main street. We value your feedback and hope you will visit us again. Sincerely, Yvonne W Front Office Manger
5out of 5
by A verified traveller from Providence

Best Hotel in North Adams

Posted 28-Dec-2015
Pros: Quality
Cons: Fitness Room could have better ventilation
Location: MASS MoCA is a must see
The rooms are very nice and especially the bathrooms are well designed. I prefer to have an early morning work-out in the hotel's gym. Great location and convenient to MASS MoCA, the movie theaters and only 10 minutes driving to Williamstown.
Comment from Hotel Management
29-Jan-2016 by yvonne, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will certainly forward your suggestion to our department heads for review. We hope you will visit us again. Sincerely, Yvonne W Front Office Manger
4out of 5
by A verified traveller

Posted 28-Dec-2015
Cons: more lighting in the bathroom. Fix the loud heating system.
The hotel was convenient. I have stayed there before. But the heating unit was very loud when it came on. Woke me up several times. The lighting in the bathroom was good over the sink, but dark in the tub/shower area. Restaurant was just ok. My wife said the king bed was too soft - I was ok with it.
Comment from Hotel Management
29-Jan-2016 by Yvonne, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Yvonne W Front Office Manager
4out of 5
by A verified traveller from Boston

Nice hotel in North Adams

Posted 17-Dec-2015
Pros: Recreational facilities, cleanliness, helpful staff, location.
Location: Downtown North Adams, near restaurants and shops, Mass MoCa and MCLA are in walking distance.
Hotel is in a convenient location for visiting MCLA and local restaurants, etc. We enjoyed using the pool (had it all to ourselves) and would have used the workout room if time allowed. Pleasant staff at the reception desk and a clean room with all the amenities.
Comment from Hotel Management
29-Jan-2016 by Yvonne, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and were able to relax in our pool facilities. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and have the opportunity to use the Cardio Room. Thank You! Sincerely, Yvonne W Front Office Manager