Reception
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Reviews of Hotel Heide Residenz

3.5 out of 5
Hotel Heide Residenz
Sander Str. 37, Paderborn, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 38 reviews" "
Rating 8 - Good. 19 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Larus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling through
Travelling from Paris to Nordic, we decided to stay one night in Paderborn and found this good offer on line. We decided to buy breakfast at the hotel while afterwards we should have taken it in the city.
Stayed 1 night in Jul 2019

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Elsen Hotel
Not our first choice when staying in Elsen. We arrived at 3pm and reception appeared to closed. There was no respons to the bell but we found kitchen staff to chase management. Apparently the reception closes at 2pm, even though check in is after 3pm. We were not too impessed with our check in but the room was comfortable. The hotel is about. 1k from Elsen centre. We went out to visit family and came back just before 10pm. The hotel front door was locked. We rang the bell just before we saw a small notice to use the "night" door. The manager did not seem impressed that we used the bell. We were not told about the night door at check in. We asked where the bar/beergarden was and were told it was closed. The breakfast was excellent at an extra €8 per person. There was a €5 charge for guaranteed parking and we paid this as we were told that the free parking at the rear might be full when we returned. We will probably not use this hotel again.
Stayed 1 night in Jun 2019

8/10 Good

Alison, Northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities
Would prefer use of a communal lounge rather than feeling confined to room
Stayed 5 nights in Oct 2018

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a bad experience!
Stayed 1 night in Jul 2018

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacey
Spacey and room, nice bathroom. There is no lift, and the wifi was not easy to use. My husband was not able to connect to internet. Otherwise OK. Stayed one night and did not eat breakfast.
Stayed 1 night in Jun 2017

10/10 Excellent

Rolomeister, Monterrey ,Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel , excellent , in the suburb.
This is a small hotel, but with great staff, although it has no elevator, nor air-conditioning (not that you will need it) the staff makes you feel king in Paderborn , in front of the hotel its a city bus that takes you straight to downtown Paderborn in 15 min. Highly recommended .

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pleasant stay, staff were nice - price reflected the overall feel of the building as did the offered services. No complaints.

2/10 Terrible

Eric, Glasgow

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Arrived to find the hotel restaurant closed. Had to get a taxi to Paderborn for our evening meal.€40. On our return, only around 9 o'clock, the hotel bar and reception was locked for the night. "Oh we'll" was the only reply to our morning complaint. No apology.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel udenfor centrum med gode busforbindelse
Godt hotel der ikke ligger i bycentrum. Flere buslinier holder lige uden for døren. Dejligt værelse. Rigtig god morgenmad.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enttäuscht
Kein Restaurant, geschlossen- hätte als Garni Hotel angegeben werden. Minibar nicht vorhanden, war fest verschraubt !!!!
Stayed 1 night in Jun 2019

6/10 Okay

Anni

Liked: Cleanliness, staff & service, property conditions & facilities
behagelig overnatning
valgte hotellet pga. beliggenhed, mulighed for motion, p-plads og restaurant. Venligt personale, godt værelse, nem parkering (der dog kostede € 5). Restauranten viste sig kun at være til grupper på forudbestilling, så jeg måtte på tur i byen, hvilket ikke var ideen med at booke et værelse, hvor der var restaurant på stedet. Udmærkede omgivelser og motionsrum
Stayed 1 night in May 2019

8/10 Good

uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes etwas abgelegenes Hotel
Etwas außerhalb von Paderborn gelegenes Hotel. Schöne Zimmer,sehr sauber mit großem TV.Leckeres Frühstück. Nicht durchgängig besetzte Reception. Restaurant nur mit kleinen Gerichten ;geringe Auswahl. Nettes freundliches Personal; Beanstandung (fehlende FB für TV) wurde umgehend behoben.
Stayed 3 nights in Nov 2018

8/10 Good

Rene

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Sreble, Freiburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel auf dem Lande
Präziser Check in und angenemes Zimmer, in der Nähe liegt ein großer Badesee
Stayed 2 nights in Jun 2018

8/10 Good

Gerrit-Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2017

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gastfreundlich und hilfsbereit. Hotel ist gemuetlich und einladend, man fuehlt sich dort gleich wohl..
Stayed 6 nights in Dec 2017

10/10 Excellent

Norbert, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, dass sich tatsächl. um seine Gäste kümmert
Das Hotel war ausgebucht. Ich bekam das letzte Standardzimmer. Am Folgetag stellte mir das Hotel ohne Aufpreis ein großes Komfortzimmer zu Verfügung. Dafür Herzlichen Dank!
Stayed 2 nights in Sep 2017

8/10 Good

Edie, Mannheim

Liked: Cleanliness, property conditions & facilities
Sauberes und ruhiges Hotel
Das Hotel hat uns ganz gut gefallen. Es war sauber, sehr ruhig, das Personal sehr freundlich. Das Frühstück könnte etwas abwechslungsreicher sein, es wäre z.B. schön gewesen, wenn es Croissants gegeben hätte oder z.B. die Möglichkeit, neben Kaffee, auch Cappuccino oder Milchkaffee trinken zu können. Das Preis-Leistungs-Verhältnis ist auf jeden Fall in Ordnung und wir könnten es uns vorstellen, wieder zu kommen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og komfortabelt hotel
Havde brug for et hotel, der var tæt på motorvej. Men samtidigt komfortabelt og stille og med god morgenmad. Dette hotel levet fuldt og helt op til disse forventninger.

8/10 Good

MJS, Leonberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhig Zuvorkommend Hilfsbereit
Alles sehr gut vorgefunden und abgewickelt, sehr hilfsbereites Personal.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstiges, geräumiges, sauberes Zimmer
TOP Preis/Leistung-Verhältnis, Zimmer geräumig und sauber, Zugang über Nachtzugang

6/10 Okay

Gerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel mit sehr freundlichem Personal
Wenn die Fenster noch etwas weniger Geräusche rein lassen würden, wäre es gut.

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Olle, Bålsta, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge i utkanten av Paderborn
Vi hade hotellet som utgångspunkt för utflykter i omgivningen. Lugnt och rent hotell med trevlig personal. Dock extra avgifter för både frukost och parkering. Rekommenderas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel
Ich war sehr zufrieden, sowohl mit dem Zimmer, dem Personal und der Verpflegung

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, sehr nettes Personal
Zimmer sind top ausgestatted und sehr sauber. Das Personal sehr freundlich und hilfsbereit. Nur liegt das Hotel weit weg vom Stadtzentrum.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kleines, feines Hotel
kleines familiengeführtes Hotel, sehr freundliches Personal, saubere Zimmer und ein tolles, Frühstücksbuffet, das keine Wünsche offen lässt. Kann ich jedem nur weiterempfehlen.

8/10 Good

Peder, Skive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt Hotel i rolige omgivelser !
Absolut et godt hotel at overnatte på, i rolige omgivelser og meget venligt personale.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort