Hello Ryan, Thank you for taking my call today, all of these things are very troubling to me and I look forward to your return call to discuss them further. I hope your travels are safe and enjoyable!

Hello Janice, Thank you so much for taking the time to leave a review! I hope your travels are safe, and we are able to provide a comfortable accommodation on your next trip to Terrace!

Hello Jeff, I am sorry that your experience with us was not all that it should have been. It seems that you booked one of our Single Queen rooms, which due to the age of the building are a little smaller than our King rooms. I have passed on your feedback to my head office. I hope that otherwise you had a welcoming and pleasant stay.

Hello Naomi, Thank you so much for your review. It is our pleasure to host you!

Hello Emma,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of expectations during your recent stay.We apologize for any inconvenience caused by the size and layout of your room, as well as the noise disturbance from nearby foot traffic. We understand the importance of a peaceful night's rest and will certainly look into ways to address this issue.Your comments about the service you received at our front desk are concerning, and we will be addressing this with our team to ensure consistent and attentive service at all times.We appreciate your acknowledgment of the cleanliness of our property and the convenience of having Denny's attached. However, we understand your desire to explore other options, and we hope you'll consider giving us another chance to exceed your expectations in the future.If you would like to discuss your experience further or have any additional feedback to share, please don't hesitate to reach out.Thank you again for your review, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

Hello Tracey, Thank you so much for taking the time to provide your feedback. I am sorry we were not able to provide a receipt, however when you book through a third party like Expedia it is typical to get your full receipt from them directly.

Hello Alice, Thank you so much for taking the time to provide us with some feedback! I hope that you have a fantastic day, and come to see us the next time you are in town!

Hello Lance, Thank you for the opportunity to welcome you back to Terrace! We are lucky to have someone so understanding and encouraging of our staff's customer service skills in our community.

Herbert, Thank you for taking the time to leave a review! If there is anything we could have done to make your stay more memorable, please let me know!

Hello Susan, Thank you for your review! Safe travels wherever you may go!

Hello Alen, I am sorry you felt the need to leave a review when you did not stay with us. I apologize that our attempts to reach you after you did not show up for the first night of your two night reservation were not successful, however it is your responsibility to contact expedia to cancel any reservation you do not intend to use prior to the cancellation window expiring, which for this reservation was 3 days prior to the date of check in. As we had no communication from you prior to your arrival that you would not be coming, and the phone number provided through Expedia did not answer, we followed policy and charged you for only 1 night stay + tax, as we had turned guests away that night who were looking for accommodation. Please feel free to reach out to me with any further questions.

Hello Kiana, Thank you earnestly for your feedback! We have many guests who wish for a Hot Tub, and with the weather we have been having I would agree! Unfortunately it is not in our cards for this time. I really appreciate your comments about our team, and the cleanliness of the hotel. We are not the newest building in town, but our customer service is unparalleled! Please come and Stay next time you are in Terrace!

Hello William, Thank you for taking the time to give us your feedback! It is really appreciated. I am interested to hear if there is anything we could have done to make this stay 5/5? Please let me know!

Hello Evan, Thank you so much for taking the time to leave a kind review. We all strive to give our guests as peaceful and comfortable as possible.

Hello Dave, I am so sorry you did not take the opportunity while staying with us to let us know of any issues that you encountered. Please feel free to reach out to discuss any areas for improvement with me personally.

Hello Ney, Thank you so much for your review! I hope that you had a lovely stay and that we will see you again!

Hello Beverly!Thank you for reaching out to let us know about your floor preferences! You can always message us prior to your arrival and we do our absolute best to get you on the ground floor!

Hello Dwayne, Thank you for taking the time to leave a review. I am always grateful for all our guest feedback! If there is anything specific we could have improved on, please reach out and let me know!

Hello William, Thank you so much for taking the time to give your feedback about my Front Desk! I really Appreciate when our guests care enough to let us know we did a good job! Safe Travels, and we will see you next time!

Hello Eldon, Thank you for taking the time out of your day to leave a review! I hope your stay with us was comfortable and welcoming!

Hello Susan, I am glad to hear you were able to enjoy a dip in our pool while you were here! Safe Travels!

Hello William, Thank you for taking the time to leave a review! I always want to hear that our guests had a nice stay.

Hello Sam, Thank you so much for leaving a review! I hope to see you next time that you are in Terrace.

Hello Ken! I am so thankful that you took the time to leave a review! Thank you! I am also glad that our team took good care of you. Safe Travels!

Hello Karl, Thank you so much for your review. We have the most welcoming staff in all of Terrace! Denny's does serve alcohol in their restaurant from 11am-10pm, and don't forget to ask us on your next visit about our neighbors, Sherwood Mountain Brewery, and their fantastic local brews!

Hello Michaela, Thank you for taking the time to leave a review! It was so nice to see you and catch up. I will speak with the drivers of the trucks that were idling so they are aware to park their vehicles as far from the building as possible. I hope you enjoyed your stay otherwise!

Hello Aaron, I am so pleased to hear that you had a 5* stay with us on your recent trip to Terrace! I hope you come to stay again!

Hello Jennifer, Thank you for taking the time out of your busy holidays to leave a review of your stay with us! Safe Travels, and see you next time!

Hello Monica, Thank you for leaving your review. I was wondering if there was any feedback that you can give about what we could have improved, I am always looking for ways to better take care of our guests.

Hello Tammy! I am glad you enjoyed your stay with us! Thank you for leaving a review, and I hope all your travels are safe.

Hello Wayne, Thank you so much for taking the time to leave a review! I really appreciate every bit of feedback I get from our guests. Merry Christmas and a Happy New Year!

Hello Trevor! I am so glad we provided you an excellent experience of customer service on your recent stay!

Hello Simarpal, Thank you so much for taking the time to leave a review. I hope you had safe travels this holiday season! See you next time!

Hello Laurie, I am so glad you had a fantastic stay with us. Thank you for taking the time to leave a review!

Hello Carmen! I really appreciate you letting us know that you had a fantastic stay! I am always so encouraged when I get feedback like yours! Thank you!

Thank you so much for taking the time to leave your feedback! Safe Travels and see you next time!

Jason, I completely agree that our team is excellent! I hope the roads are dry out there and you have a safe journey home!

Hello Lovish, I am sorry to hear that you did not enjoy your stay with us. I am hopeful that you would be willing to provide specifics on how we could have improved your stay, as we are always striving to do better for every guest!

Hello Donnie, Thank you so much for the time you took to leave a review. I will be sure to pass on your comments to the relevant parties so we can work on Improvements!

Hello Mitchell, Thank you for taking the time to leave a review. I am sorry we did not meet your expectations. If there is anything you would like to provide feedback on that we could have improved, please let me know!

Hello Shane, I am so glad you enjoyed your stay with us! I will share your comments with the team for sure!

Hello Angeleena, Thank you so much for taking the time to leave a review! Vicky always goes above and beyond for our guests, and I am always thankful for the care she takes!

Hello Barbara! I hope you had safe travels on those winter roads! Thank you for taking the time to let us know how we did. Is there anything we can improve on to get a perfect 5/5 next time?

Shane, Thanks so much for the 5* review! I hope you have safe travels today, and always in your future!

Hello Jeff! Thank you so much for your feedback, I really appreciate when our guests give us feedback.

Hello Siddhant, Is there any other feedback you can provide on how we can improve I would greatly appreciate hearing from you!

Hello Karen, Thank you for taking the time to leave your feedback. We will always do our best to accommodate any guest requests . I am glad your stay with us was pleasant! Have a great day and safe travels.

Hello Greg! Thank you so much for your review! Safe Travels.